Last Updated
Overview
Kustomer software offers an integrated platform that streamlines customer service operations. It merges CRM capabilities with support tools for enhanced communication. While initial training is required, Kustomer software supports comprehensive features like omnichannel and workflow management to significantly improve customer interactions. Further, users laud its AI-enabled and centralized tools.
Overall Rating
Based on 15 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Kustomer Software Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is Kustomer Software?
Overview
Kustomer software is a cloud-based customer service platform for businesses to optimize their customer interactions. It caters primarily to industries that prioritize customer experience, such as retail and e-commerce. The software provides solutions that streamline communication and improve customer satisfaction. With its cutting-edge AI-enabled tools, Kustomer software prevents common challenges like fragmented support channels and inefficient workflows.
Kustomer Software Pricing
The software offers three custom pricing packages:
- Professional AI
- Enterprise AI
- Ultimate AI
Kustomer Software Integrations
Kustomer software seamlessly integrates with various popular business applications, including:
- Amazon Connect
- Magento
- BigCommerce
- Shopify
- Jira
- Salesforce
- Twilio
Who Is Kustomer Software For?
The software is for all sizes of businesses across various industries, such as:
- Financial services
- Retail
- Education management
- E-commerce
- Technology
- Consumer goods
Is Kustomer Software Right For You?
Kustomer software supports a comprehensive approach to help organizations deliver consistent, personalized service, making it a strong contender in the customer relationship management sector. It harnesses the power of AI to increase productivity and is both scalable and secure. For its reliability and advanced features, Kustomer software remains the top choice for hundreds of businesses, such as Nuts.com, UNTUCKit, and Bulletproof.
Still not sure if Kustomer software is right for you? Contact our expert team at (661) 384-7070 and get assistance regarding any further queries.
Kustomer Software Features
Call Transcriptions And Recording
Kustomer software captures customer interactions and provides a clear record for future reference. This feature enhances training, quality assurance, and compliance efforts. At the same time, it ensures that teams have the necessary context to resolve issues quickly and accurately.
AI Call Summaries
It automatically generates concise overviews of conversations, highlighting key points and actions. This approach saves time for customer service providers and helps them prioritize more complex tasks. It ensures that vital information is readily accessible for effective follow-up.
Context-Powered Automation
The feature streamlines customer interactions by leveraging historical data and previous communications. This ensures that agents have the relevant context at their fingertips, improving response times and customer satisfaction while minimizing the chances of repetitive questions and errors.
Live Dashboard
The software features live dashboards to provide real-time insights into customer service performance. It helps teams to monitor metrics and make data-driven decisions. This transparency enables quick identification of trends and areas for improvement.
AI Agent Studio
The solution empowers businesses to create and customize AI agents tailored to their specific needs. Such flexibility from Kustomer software allows for seamless integration into existing workflows. It enhances service capabilities while reducing operational costs and improving overall customer experience.
Pros And Cons of Kustomer Software
Pros
Robust tag management system
Efficient internal communications feature
Offers an intuitive interface
Gives great value for money
Quick resolution of customer issues
Cons
Limited ticket deletion options
Dropdown categories can be confusing, according to software users
Integration with some systems could be improved, according to some software users
Kustomer Software Reviews
Total 15 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars20%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Consumer Services, 11-50 employees
Less than a year
“Excellent software and integrations”
Pros
It's really an easy platform to handle customer requests and it allows integration of multiple channels, like email and social media, all in one place.
Cons
I don't have anything bad to mention. It's great software with good integrations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 500+ employees
More than a year
“Fantastic platform for centralizing communication channels”
Pros
It offers a single interface for our agents to manage customer service. We can view a complete history of user interactions for support-related requests right away and it integrates well with other platforms, like showing order history.
Cons
Like usual, some features were a bit oversold and needed extra time and effort to implement. Differentiating the incoming email channels was a bit of a challenge.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Consumer Services, 500+ employees
More than a year
“Efficient, simple to use”
Pros
One feature I really like about Kustomer is the ability to snooze conversations. It helps me keep important conversations in my inbox so I can respond quickly. I also find the option to undo a sent email very helpful. It's great to correct any mistakes before the recipient sees the email.
Cons
From my experience using Kustomer for a year, I've found that if you accidentally delete the case ID, it's impossible to retrieve it for tracking. Also during chat sessions, the system can slow down, causing delays in response times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
What level of support does Kustomer software offer?
Kustomer software offers phone support, chat, email, helpdesk, FAQs, and a knowledge base.
Who are the typical users of Kustomer software?
The typical users of Kustomer software are those in the human resources, retail, and financial services industries.
What type of pricing plans does Kustomer software offer?
The Kustomer software price comes in three different customizable plans. Users can get pricing for a tailored plan.
Does Kustomer software have a mobile app?
No, Kustomer software does not have a mobile app.
What language does Kustomer software support?
Kustomer software supports English.
What other apps does Kustomer software integrate with?
Kustomer software integrates with Magento, Shopify, Jira, Salesforce, and many others.
Does Kustomer software offer an API?
Yes, Kustomer software offers an API.