Thulium: Pricing, Free Demo & Features

Name: Thulium
Rating: 5 (1 reviews)

Last Updated Sep 17, 2026

Overview

Thulium software unifies customer communication channels to streamline support operations. Despite a steep learning curve for its detailed analytical reports, the insights gained drive crucial strategic improvements. Therefore, companies focusing on data-driven support will find Thulium a robust platform, making it stand out for its reliability and feature depth.

Overall Rating

Based on 1 users reviews

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100%

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Starting Price

Custom

Product Snapshot

Thulium Specifications

Live Chat
Omnichannel Support
CRM Integration
Analytics And Reporting
Call Center Management
Customer Profiles
Queue Management
Email Management
Knowledge Base
Phone Support

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What Is Thulium?

Thulium is a comprehensive Customer Support platform that centralizes interactions across voice, email, and chat. The software empowers businesses to manage inquiries efficiently through a unified dashboard, eliminating the need to switch between multiple tools. It addresses the pain point of fragmented communication by leveraging features like advanced ticketing and automated workflows. Moreover, Thulium is scalable, making it suitable for growing teams looking to improve response times and customer satisfaction.

Thulium Pricing

The Thulium cost ranges across the following three plans:

Standard: Starts at 59 EUR/month
Premium: Starts at 74 EUR/month
Enterprise: Custom quote

Alongside a 14-day free trial, you can also request a personalized Thulium pricing quote for your business.

Disclaimer: The pricing is subject to change.

Thulium Integrations

The software supports integration with multiple platforms, such as:

Watch a free Thulium demo to explore its integration arrangements in detail.

Who Is Thulium For?

Thulium is ideal for a range of industries, including:

E-commerce
Tourism
Medicine
Car dealerships
Legal services
Logistics

Is Thulium Right For You?

Thulium is an excellent fit for companies that seek to administrate high volumes of customer interactions across multiple channels without losing context. Its standout capability is its deep integration with e-commerce platforms, which allows agents to see order details immediately. With robust security measures, including GDPR compliance and banking-grade encryption, it ensures your data is safe. If you require a scalable solution that professionalizes your helpline and ticketing, Thulium is a strong choice.

Still not sure about Thulium? Contact our support team at (661) 384-7070 for further guidance.

Thulium Features

VoIP Operator

This feature enables businesses to launch a professional hotline with full call center capabilities directly from the browser. Thulium supports intelligent routing to connect customers with the right agents instantly, ensuring efficient voice communication management.

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Ticketing System

Thulium supports a unified inbox that gathers messages from email, chat, and social media into a single, organized stream. This centralization allows agents to set priorities, track history, and resolve issues faster without switching applications.

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Chat And Chatbot

This feature allows companies to automate responses to frequently asked questions and handle simple inquiries without agent intervention. It helps reduce service costs while ensuring customers receive 24/7 support through intelligent, automated conversation workflows.

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Reporting And Analytics

Thulium features advanced analytical tools that provide real-time insights into team performance and customer service metrics. Managers can monitor KPIs through interactive wallboards, ensuring transparency and enabling data-driven decisions to improve overall service quality.

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CRM Online

It provides a dedicated module to collect and organize all customer information and communication history in one place. It ensures that agents have immediate context for every interaction, facilitating personalized communication and more effective problem resolution.

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Pros And Cons of Thulium

A quick look at Thulium's strengths and weaknesses to
help you decide if it's the right fit

Pros

Intuitive interface reduces training time for agents
Its advanced reporting tools provide deep performance insights
The automation rules help reduce manual task redundancy

Cons

The chat widget design offers limited visual customization
Insufficient user permission granularity in some areas

Thulium Reviews

Insights from real users on Thulium’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

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Share your experience

Kamil .

Mid-Market, N/A employees

5.0

November 2024

“Excellent support”

Pros

The interface made it easy for me to get started and there are plenty of features and reporting options available. Adding new agents is simple and the platform can support many different use cases. Our organization currently uses it for sales and HR, with plenty of room to expand into other areas. I also find the API documentation clear and useful for our programmers. Most importantly, we've really enjoyed working with the support team because they're professional, dependable, responsive and friendly.

Cons

To be honest, we have not noticed any downsides.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What level of support does Thulium offer?

Thulium provides support through phone, email, WhatsApp, and a knowledge base.

What types of pricing plans does Thulium offer?

The Thulium price ranges across the following plans: Standard (starts at 59 EUR/month), Premium (starts at 74 EUR/month), and custom-based Enterprise. Request a personalized Thulium pricing quote for your business.

What language does Thulium support?

Thulium is primarily available in English, Italian, Polish, and German, alongside speech synthesizer across several other languages, including French, Russian, Czech, and Slovak.

Does Thulium offer an API?

Yes, Thulium offers an API.

Who are the typical users of Thulium?

The typical users of Thulium features come from a range of industries, including e-commerce, tourism, medicine, car dealerships, legal services, and logistics.

Does Thulium have a mobile app?

Yes, Thulium offers a mobile app for both Android and iOS devices.

What other apps does Thulium integrate with?

Thulium software integrates with various third-party platforms, such as Jira, Pipedrive, Magento, PrestaShop, and LiveSpace.