Last Updated
Overview
Trengo centralizes customer communication by unifying channels into a single inbox, helping teams streamline responses. Although initial setup requires technical assistance, its workflow automation and AI-powered tools support efficient workflows. Trengo is valuable for businesses aiming to manage multichannel interactions effectively.
Trengo Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
Trengo Features
Multichannel Inbox
Trengo brings messages from various platforms, such as email, social media, and WhatsApp, into one unified view. It enables teams to streamline responses, reduce missed inquiries, and manage communication effectively from a single workspace.
Data Intelligence
The software provides valuable insights into customer interactions, helping businesses understand trends and behaviors. This tool supports data-driven decision-making and enables teams to optimize customer service strategies based on real-time data.
WhatsApp Marketing
It supports personalized outreach to customers on WhatsApp with chatbots, newsletters, and scheduled broadcasts. It also helps businesses engage customers directly, promote offers, and drive conversions through a familiar, accessible channel.
AI HelpMate
Trengo assists teams with automated responses, providing instant answers to common questions. It reduces workload on support agents, speeds up response times, and improves the customer experience by addressing inquiries immediately.
Reporting and Insights
This feature delivers detailed analytics on team performance and customer interactions. It allows businesses to track metrics, identify areas for improvement, and ensure customer service goals are consistently met.
Pros And Cons of Trengo
Pros
Offers omnichannel support
Provides seamless AI-enabled bots
Multilanguage support for diverse demographics
Facilitates teamwork with useful collaboration tools
Helpful and timely customer support
Cons
Limited reporting feature
A few users suggest that customization options could be improved
Occasional glitches reported in some software reviews
Trengo Reviews
Total 13 reviews
3.6
All reviews are from verified customers
Rating Distribution
5
Stars23%
4
Stars38%
3
Stars23%
2
Stars8%
1
Stars8%
Share your experience
Jeffrey
Marketing, 1-10 employees
More than a year
“Costly with, fewer features”
Pros
I really liked the ticket management, the interface and how well the internal chat and ticket system (even though it's been retired) worked. And it was great being able to integrate so many different channels.
Cons
The price keeps going up and up, critical features keep disappearing and the app (especially on iPad) is pretty terrible. Support is slow, spam ends up in our inbox and we've had issues with email delivery.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
4
Functionality
6
Thijs
Retail, 1-10 employees
More than a year
“Better off choosing another option”
Pros
The software looks really well structured but in real, it just doesn't work like it should.
Cons
Honestly telling, it's supposed to be a customer service tool but the irony is that the customer service is a nightmare! The software is full of glitches, like getting invoice details from another company in our account is so difficult. Every ticket gave us an error we had to dismiss. After setting up voicemail for Easter, we couldn't change the settings again and we were unreachable for weeks. The customer service is impossible to get in touch with, and you're just passed around between chatbots and auto responses in multiple languages. Terrible code, full of errors, and no way to fix anything.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
James
Media, 1-10 employees
More than a year
“Prices kept changing unexpectedly, very unstable (prices more than doubled)”
Pros
It has a pretty modern look and setting it up also wasn't too hard.
Cons
Customer support is really slow and not very efficient. The pricing is also very unstable, with sudden price hikes that hurt smaller businesses. My monthly bill has doubled and now there's a cap on conversions, so if I need more support requests I'll have to pay even more. There's no legacy plan so you're forced to upgrade and I'm sure this will happen again soon.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
2
Functionality
6
Frequently Asked Questions
Does Trengo offer an API?
Yes, Trengo provides an API.
What language does Trengo support?
Trengo supports English, Dutch, Spanish, German, French, Italian, and Arabic languages.
What other apps does Trengo integrate with?
Trengo integrates with Shopify, Salesforce, HubSpot, Pipedrive, and several others.
Does Trengo have a mobile app?
Yes, Trengo has a mobile app for iOS and Android devices.
What range of pricing plans does Trengo offer?
The Trengo price starts at $133/month for the Essentials plan, $196/month for the Boost plan, and $329/month for the Pro plan. The software also offers a custom quote Enterprise plan.
Who are the typical users of Trengo?
The typical users of Trengo are those in the retail, automotive, banking, e-commerce, hospitality, and energy industries.
What level of support does Trengo offer?
Trengo offers support through chat, email, phone, video tutorials, and a knowledge base.