Overview
Trengo centralizes customer communication by unifying channels into a single inbox, helping teams streamline responses. Although initial setup requires technical assistance, its workflow automation and AI-powered tools support efficient workflows. Trengo is valuable for businesses aiming to manage multichannel interactions effectively.
Overall Rating
Based on 13 users reviews
3.6
Rating Distribution
Positive
62%
Neutral
31%
Negative
8%
Starting Price
Custom
Trengo Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Trengo?
Overview
Trengo is a cloud-based customer communication platform for businesses handling high customer engagement across diverse channels. It offers streamlined solutions for consolidating messages from platforms like WhatsApp, email, social media, and live chat into one organized inbox. It enables efficient team collaboration and faster response times. By preventing workflow problems such as scattered communication, delayed responses, and coordination challenges, Trengo brings value to customer service teams and companies.
Trengo Pricing
The Trengo price ranges in the following four plans:
- Essentials: $133/month
- Boost: $196/month
- Pro: $329/month
- Enterprise: custom quote provided
Disclaimer: The pricing is subject to change.
Trengo Integrations
It integrates with various business applications, including:
- Shopify
- BigCommerce
- Pipedrive
- Salesforce
- HubSpot
- Lightspeed
- WooCommerce
Who Is Trengo For?
The software is for businesses of all sizes across various industries, such as:
- Financial services
- Restaurants and hospitality
- Travel and leisure
- Automotive
- Energy and utilities
- Retail and ecommerce
Is Trengo Right For You?
Trengo is a reliable choice for businesses looking to centralize multichannel communication and improve team collaboration. With automation and data intelligence tools, it supports efficient customer engagement, helping companies respond faster and make data-driven improvements in customer service. The software grows with your business, is highly secure, and is PCI-DSS compliant. For its easy collaboration and seamless multichannel inbox, Trengo is used by hundreds of companies, such as BAS World, Betersport, and Billink.
Still not sure about Trengo? Contact our expert support team at (661) 384-7070 and get professional assistance in making the right decision for your business.
Trengo Features
Trengo brings messages from various platforms, such as email, social media, and WhatsApp, into one unified view. It enables teams to streamline responses, reduce missed inquiries, and manage communication effectively from a single workspace.
The software provides valuable insights into customer interactions, helping businesses understand trends and behaviors. This tool supports data-driven decision-making and enables teams to optimize customer service strategies based on real-time data.
It supports personalized outreach to customers on WhatsApp with chatbots, newsletters, and scheduled broadcasts. It also helps businesses engage customers directly, promote offers, and drive conversions through a familiar, accessible channel.
Trengo assists teams with automated responses, providing instant answers to common questions. It reduces workload on support agents, speeds up response times, and improves the customer experience by addressing inquiries immediately.
This feature delivers detailed analytics on team performance and customer interactions. It allows businesses to track metrics, identify areas for improvement, and ensure customer service goals are consistently met.