Trengo

Trengo

Last Updated May 14, 2025

Overview

Trengo centralizes customer communication by unifying channels into a single inbox, helping teams streamline responses. Although initial setup requires technical assistance, its workflow automation and AI-powered tools support efficient workflows. Trengo is valuable for businesses aiming to manage multichannel interactions effectively.

Overall Rating

Based on 13 users reviews

3.6

Rating Distribution

Positive

62%

Neutral

31%

Negative

8%

startingPriceDollar iconstartingPriceS icon
Starting Price
Custom

What Is Trengo?

Overview

Trengo is a cloud-based customer communication platform for businesses handling high customer engagement across diverse channels. It offers streamlined solutions for consolidating messages from platforms like WhatsApp, email, social media, and live chat into one organized inbox. It enables efficient team collaboration and faster response times. By preventing workflow problems such as scattered communication, delayed responses, and coordination challenges, Trengo brings value to customer service teams and companies.

Trengo Pricing

The Trengo price ranges in the following four plans:

  • Essentials: $133/month
  • Boost: $196/month
  • Pro: $329/month
  • Enterprise: custom quote provided
The Trengo cost also differs depending on your opted billing option and the size and requirements of your teams. So, request a detailed analysis of its plans to pick a suitable one.

Disclaimer: The pricing is subject to change.

Trengo Integrations

It integrates with various business applications, including:

Watch a free Trengo demo to learn more about its integrations.

Who Is Trengo For?

The software is for businesses of all sizes across various industries, such as:

  • Financial services
  • Restaurants and hospitality
  • Travel and leisure
  • Automotive
  • Energy and utilities
  • Retail and ecommerce

Is Trengo Right For You?

Trengo is a reliable choice for businesses looking to centralize multichannel communication and improve team collaboration. With automation and data intelligence tools, it supports efficient customer engagement, helping companies respond faster and make data-driven improvements in customer service. The software grows with your business, is highly secure, and is PCI-DSS compliant. For its easy collaboration and seamless multichannel inbox, Trengo is used by hundreds of companies, such as BAS World, Betersport, and Billink.  

Still not sure about Trengo? Contact our expert support team at (661) 384-7070 and get professional assistance in making the right decision for your business.

Pros And Cons of Trengo

Pros

  • Offers omnichannel support

  • Provides seamless AI-enabled bots

  • Multilanguage support for diverse demographics

  • Facilitates teamwork with useful collaboration tools

  • Helpful and timely customer support

Cons

  • Limited reporting feature

  • A few users suggest that customization options could be improved

  • Occasional glitches reported in some software reviews

Frequently Asked Questions

Yes, Trengo provides an API.

Trengo supports English, Dutch, Spanish, German, French, Italian, and Arabic languages.

Trengo integrates with Shopify, Salesforce, HubSpot, Pipedrive, and several others.

Yes, Trengo has a mobile app for iOS and Android devices.

The Trengo price starts at $133/month for the Essentials plan, $196/month for the Boost plan, and $329/month for the Pro plan. The software also offers a custom quote Enterprise plan.

The typical users of Trengo are those in the retail, automotive, banking, e-commerce, hospitality, and energy industries.

Trengo offers support through chat, email, phone, video tutorials, and a knowledge base.