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Overview
Turf is an extensive event management tool that drives deeper user engagement and enables rich customer interactions. While the platform’s academy feature may require some improvement, it provides in-app embeddable forums and detailed user discussions for higher adoption. Overall, it helps optimize customer interactions for SaaS companies.
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Starting Price
Custom
Turf Specifications
- Live Chat
- Knowledge Base
- Customer Feedback Surveys
- Self-Service Portal
What Is Turf?
Turf is a cloud-based customer engagement platform that provides community forums for in-depth user discussions and supports rich threading, voting, and pinned answers for valuable content discovery. It supports customer feedback and ideation boards that display roadmaps, feature requests, and bug reports. The platform also provides knowledge base hosting, event management, and structured subcommunities to foster peer-to-peer support and knowledge sharing.
Turf Pricing
Turf pricing starts at $95.00/month. It also offers flexible, custom-priced plans for businesses of all sizes:
- Business (supports three admins and moderators)
- Enterprise (supports over five admins and moderators)
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Turf Integrations
Turf software integrates with a wide range of apps, including:
- Salesforce
- Slack
- Mailchimp software
- Pipedrive CRM
- Zendesk
- HubSpot CRM software
- Canny
Who Is Turf For?
Turf is suitable for the following professionals:
- Customer success teams
- Product management teams
- Community managers
- Brand advocates
Is Turf Right For You?
Turf software is suitable for businesses aiming to boost user engagement and customer self-service through a centralized community hub. It provides tools that allow users to interact, find answers, and contribute feedback without direct support tickets. The platform also supports structured discussions, rich content creation, and moderated channels to enhance user retention and product insights. Employing industry-standard data protection measures, Turf is also SOC and ISO 27001 certified.
Still not sure if Turf is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Turf Features
Community Forums
Turf enables in-depth user discussions through easy-to-use community forums that support peer-to-peer engagement. It facilitates rich text creation, detailed threading, voting, polls, and pinning of best answers to highlight valuable content.
Knowledge Base
The software delivers tools to create and host text-based articles, video resources, and technical documentation organized by topics and subcategories. It supports rich text editing with media, tables, lists, and other elements, enabling detailed and structured resource content.
Customer Feedback And Ideation
The system enables users to submit feature requests, bug reports, and product feedback posts and facilitates voting and commenting on those submissions. It displays the product roadmap and changelog so community members can view progress and status updates for feedback and feature items.
Event Management
The platform allows users to schedule and announce upcoming community events with detailed event information such as date, time, subject, location, and agenda. It promotes events within the community and cultivates discussions around topics before and after the scheduled event.
Pros And Cons of Turf
Pros
Hosts knowledge bases and resource documentation
Includes structured gamification options
Supports rich voting and pins the best answers
Offers subcommunities and private channels
Cons
Updates may increase implementation time
Extensive features can be slightly complex for new users
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Frequently Asked Questions
Does Turf have a mobile app?
No, Turf does not offer a mobile app.
Does Turf offer an API?
Yes, Turf does offer an API.
What other apps does Turf integrate with?
Turf software integrates with a wide range of apps, including Salesforce, Slack, Mailchimp, Pipedrive, Zendesk, HubSpot, and Canny.
What level of support does Turf offer?
Turf offers support through a knowledge base.
Who are the typical users of Turf?
The typical users of Turf include professionals like customer success teams, product management teams, community managers, and brand advocates.
What types of pricing plans does Turf offer?
Turf pricing starts at $95.00/month and also offers flexible, custom-priced plans for businesses of all sizes, including a Business plan that supports three admins and moderators and an Enterprise plan that supports more than five admins and moderators. Get a customized Turf cost breakdown for your business today.
What language does Turf support?
Turf software supports multiple languages, including English and more.