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Overview
Upland software helps teams improve customer service with AI-powered contact center solutions, omnichannel knowledge management, and advanced productivity tools. While some integrations may require additional configuration, it remains a strong fit for mid-to-large enterprises and regulated industries looking to streamline operations, boost efficiency, and ensure consistent, high-quality customer experiences.
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Starting Price
Custom
Upland Software Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics And Reporting
What Is Upland Software?
Upland software is a comprehensive solution designed to improve agent productivity and service quality for large-scale enterprise call centers. It features Computer Telephony Integration (CTI) via ‘InGenius’ to enable personalized service and leverage existing AI investments. Furthermore, it offers omnichannel AI-powered knowledge management, ensuring agents and customers receive compliant and connected information instantly. This connected knowledge system ensures agents spend less time searching and more time serving customers, effectively addressing a key pain point in customer service operations.
Upland Software Pricing
Upland Software Integrations
Upland supports integration with a wide range of apps, such as:
- Salesforce
- ServiceNow
- Jira software
- Microsoft Teams
- Microsoft SharePoint
Who Is Upland Software For?
The softwate is ideal for a wide range of industries and sectors, including:
- Healthcare
- Financial services
- Automotive
- Travel
- Telecommunications
- Utilities
- Industrial
Is Upland Software Right For You?
If your large enterprise needs to maximize agent efficiency by ensuring compliant, instant knowledge delivery across all channels, Upland software could be a solid fit. Its strength lies in its ability to provide AI-fueled knowledge orchestration coupled with robust CTI integration, allowing businesses to resolve complex issues. This focus on connected, accurate information ensures high-stakes customer interactions drive continuous improvement for your operations.
Still unsure if Upland software is what you need? Call us at (661) 384-7070 for further assistance.
Upland Software Features
CRM And Phone System Integration
This feature allows users to connect CRM and phone systems for seamless data synchronization, eliminating manual entry. It ensures all customer interactions are accurately tracked, streamlines workflows, improves efficiency, and provides agents with up-to-date information for more informed decision-making.
Salesforce Service Cloud Voice Integration
The software provides ‘Salesforce Service Cloud Voice’ integration, enabling enhanced functionality within the Salesforce ecosystem. It centralizes communication, improves agent productivity, enables automated call logging, and empowers teams to access customer context instantly. This leads to more efficient, personalized customer support experiences.
AI-Powered Guidance
This feature provides AI-powered guidance to help teams efficiently master complex processes and policies. It delivers structured instructions, automates knowledge access, improves adherence to procedures, supports decision-making, and ensures agents can consistently provide accurate, compliant, and high-quality service to customers.
Generative AI Knowledge Creation
The software provides generative AI knowledge creation, enabling users to produce high-quality articles quickly. It validates content for accuracy, maintains consistency across resources, reduces manual effort, accelerates knowledge base development, and ensures teams can provide customers with reliable information.
Advanced AI Search
Users benefit from advanced AI search, which uses industry-leading NLP technology for faster, more accurate results from knowledge sources. It improves information retrieval, streamlines workflows, enhances decision-making, reduces resolution times, and ensures teams access the right knowledge at the right moment.
Pros And Cons of Upland Software
Pros
Unified view of voice and CRM data
Real-time agent guidance via AI sidekick
Enables faster agent response with AI-powered search
Cons
Advanced AI features rely on correct metadata tagging
Knowledge accuracy depends on content upkeep
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Frequently Asked Questions
Who are the typical users of Upland software?
Upland software features are used by organizations across various industries and sectors, including travel, healthcare, telecommunications, industrial, financial services, automotive, and utilities.
What other apps does Upland software integrate with?
Upland software integrates with platforms, such as Microsoft Dynamics 365, Jira, IBM Watson, Google, Microsoft Teams, Salesforce, and ServiceNow.
What types of pricing plans does Upland software offer?
Upland software price plans are customized based on an organization’s requirements. Get in touch for a personalized Upland software cost estimate.
Does Upland software have a mobile app?
No, Upland software does not have a mobile app.
What language does Upland software support?
Upland software supports a wide range of languages, including English.
Does Upland software offer an API?
Yes, Upland software offers an API.
What level of support does Upland software offer?
Upland software offers support through an online form and knowledge base.