Last Updated

Key Takeaways

Generated from the text of customer reviews

Arsen is a cloud-based cybersecurity platform for employee security awareness. Users value its employee risk tracking features, while a clunky dashboard and reporting interface remain a recurring complaint. Recent updates include phishing simulations that can be sent from an organization's own domain, so security teams can test scenarios using their actual email domain.

Our Verdict

Arsen's capabilities are well-aligned with security teams that need multi-channel simulation beyond email phishing. Per-employee pricing scales with headcount, making it accessible for growing teams but potentially costly at scale. We recommend it for security teams that handle compliance-driven awareness programs and executive-level social engineering risk.

Arsen Specifications

  • Security Measure
  • Threat Intelligence
  • Phishing Prevention
  • Security Audits And Reporting

Arsen Features

Phishing And Spear-Phishing Simulation

Arsen replicates email-based social engineering attacks across standard phishing, spear-phishing, CEO fraud, and Business Email Compromise (BEC) scenarios. Microsoft and Google email-delivery integrations allow BEC simulations to be sent from the organization's verified domain. Campaigns can be built from templates or generated by AI, and support attachments, embedded links, and text-based lures. An employee who interacts with a simulated attack receives in-context training tied to that failure. Reporting tracks click rates, credential submission, and campaign outcomes per individual.

See How It Works
SMS Phishing Simulation (Smishing)

Arsen's smishing simulation tests employee resilience against SMS-based attacks, including fake MFA prompts, delivery scams, and account warning lures. Campaigns run in more than 180 countries with local phone numbers and language support, and can be combined with email phishing in hybrid, multi-channel simulations. Behavioral tracking covers link clicks, reported messages, and compromise events, giving security teams visibility into a channel that email-only simulation programs leave untested.

See How It Works
Voice Phishing Simulation (Vishing)

Arsen uses generative AI and voice cloning to place phone calls to selected employees. The AI adjusts the conversation based on how the employee responds, rather than following a fixed script, reflecting how an attacker would adapt during a real interaction. Scenarios include executive impersonation, IT helpdesk impersonation, and executive fraud. Call outcomes, behavioral patterns, and risk levels are tracked per individual and summarized in post-campaign reports.

See How It Works
QR Code Attack Simulation

QR code phishing, sometimes called quishing, can circumvent some email security controls by embedding a malicious URL in a QR code. Arsen's QR code simulation tests an employee's ability to recognize and report suspicious QR codes in email, print, or in-person settings. In addition, a QR code phishing test and QR code simulation builder are available as free tools on Arsen's site for an initial assessment.

See How It Works
Threat Monitoring

Arsen scans for typosquat and look-alike domains that attackers register to impersonate an organization, as well as data leaks that expose employee credentials or internal information usable for social engineering. Alerts notify a security team when compromised data or a suspicious domain is detected, helping identify potential exposures for investigation. This gives a security team visibility into external threats targeting the organization, rather than finding out only after an incident occurs.

See How It Works

Pros And Cons of Arsen

Pros

  • Multi-channel simulations help employees recognize threats

  • Can adapt training to evolving social engineering threats

  • Responsive support helps resolve implementation issues

Cons

  • Might have a limited selection of predefined phishing templates

  • Report generation capabilities may be somewhat limited

Arsen Reviews

Total 27 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

93%

4

Stars

7%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

A

Anonymous

Mid Market, 500+ employees

5.0
July 2025

Effective campaigns backed by excellent support

Pros

Arsen is a simple yet powerful solution. The initial setup is quite hassle free and it's very practical for day-to-day use. It works really well for launching targeted, scheduled campaigns that run for a few days or even longer. On top of that, Arsen's support and technical team are absolutely excellent.

Cons

The dashboard and statistics interface could use some improvement although that's already planned. In the meantime, it's still possible to easily export useful statistical data into CSV files and create your own dashboard.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

Y

YanisH.

Small Business, 11-50 employees

5.0
June 2025

Clean, sleek platform with quick assistance

Pros

Right from the start, the platform is easy to get started with especially with integrations like Microsoft 365 and Google. The team is responsive, helpful and provides strong assistance when needed. I also appreciate the transparency throughout the process which makes the whole experience more reassuring.

Cons

One thing that could be improved is the follow-up after a compromise, such as after a phishing email transfer incident. That part feels a bit lacking compared with the rest of the service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A

Anonymous

Small Business, 11-50 employees

5.0
June 2025

Practical guidance from a fast team

Pros

Working with ARSEN has been a very positive experience because they stay pragmatic and agile when it comes to their partners' needs.

Cons

I'm still trying to think of a downside but honestly nothing comes to mind.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

Who are the typical users of Arsen?

Arsen serves organizations across financial services, crypto and blockchain, insurance, call centers, and retail.

How much does Arsen cost?

Arsen price ranges from approximately $25–$60/user/year and can be customized based on an organization’s needs. Get in touch with us for a personalized Arsen cost estimate.

Does Arsen have a mobile app?

No, Arsen does not have a mobile app.

What language does Arsen support?

Arsen supports the English and French languages.

What other apps does Arsen integrate with?

Arsen supports integrations with Microsoft Entra ID, Google Workspace, Microsoft Outlook, Microsoft Teams, Slack, and Microsoft 365.

What level of support does Arsen offer?

Arsen offers support via email address.

Does Arsen offer an API?

Yes, Arsen provides API access.