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Key Takeaways

Generated from the text of customer reviews

Arsen is a cloud-based cybersecurity platform for employee security awareness. Users value its employee risk tracking features, while a clunky dashboard and reporting interface remain a recurring complaint. Recent updates include phishing simulations that can be sent from an organization's own domain, so security teams can test scenarios using their actual email domain.

Our Verdict

Arsen's capabilities are well-aligned with security teams that need multi-channel simulation beyond email phishing. Per-employee pricing scales with headcount, making it accessible for growing teams but potentially costly at scale. We recommend it for security teams that handle compliance-driven awareness programs and executive-level social engineering risk.

Arsen Specifications

  • Security Measure
  • Threat Intelligence
  • Phishing Prevention
  • Security Audits And Reporting

What Is Arsen?

Arsen, a cloud-based cybersecurity platform, is designed to assess and improve employee resilience against social engineering attacks. Its capabilities include phishing, vishing, and smishing simulations, security awareness training, threat monitoring tools, and executive protection. The platform combines simulated attacks with employee-level reporting and training. Its threat monitoring capabilities cover data leaks and look-alike domains that could be used in social engineering attacks.

What Is Arsen Best For?

Multi-channel social engineering simulation is Arsen's standout feature. Many security awareness platforms focus on email phishing; however, Arsen runs simulations across email, phone, SMS, and QR code channels from the same platform, with simulations that can adapt based on employee behavior. This matters because real-world attacks can combine multiple channels, such as a vishing call following a phishing email, or an SMS leading to a credential-harvesting page.

How Much Does Arsen Cost?

Arsen pricing typically starts at $25–$60/user/year, based on industry benchmark data for similar products. Final costs, however, are customized and may differ based on an organization’s requirements. Beyond the subscription, estimated additional costs can include:

  • Implementation And Setup – Typically ranges from $300–$2,000, depending on the organization's resources
  • Integrations And Onboarding – Costs can vary based on the integrations and configuration required and may range from $500–$1000/user/year
  • Custom Integrations – Organizations requiring API-based connections may incur additional configuration or development costs that is approximately $3,500–$9,500 
Request a personalized Arsen price quote today.

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

Arsen Integrations

Arsen supports integrations with: 

How Does Arsen Work?

Log in to Arsen and follow these steps:

  • Select a simulation channel and choose between a template-based or AI-generated scenario
  • Connect Arsen via API to your organization's own domain for email phishing campaigns
  • Launch vishing calls to selected employees through Arsen's voice AI
  • Set the target region and language for smishing campaigns
  • Launch the campaign and track employee responses, including clicks, credential submissions, call outcomes, and SMS interactions, per individual
  • Deliver in-context training to any employee who falls for a simulation, tied to that specific failure
  • Review campaign results in the reporting dashboard, export data in PDF or CSV, or pull results via API into your own reporting environment
  • Track each employee's security score across campaigns to measure resilience change and report on training outcomes
Request a free Arsen demo to see the software in action.

Who Is Arsen For?

The software is used across the following sectors and industries:

  • Financial services
  • Cryptocurrency and blockchain
  • Insurance
  • Call centers
  • Retail

Arsen Use Cases

Based on our analysis of Arsen's current capabilities, we have identified a few scenarios where the platform fits well:

Security Teams That Need To Test Employees Across Multiple Attack Channels

Most employees receive phishing awareness training, but fewer are tested on vishing, smishing, or QR code attacks, which can be used alongside phishing. Arsen features run simulations across all four channels from the same platform, with behavioral data consolidated into a single security score per employee. This gives a security team a fuller picture of where human risk sits across channels, rather than limiting simulations to email-based attacks.

Organizations Needing AI-Driven Social Engineering Simulations

Generic phishing templates, with the same sender spoofs and subject lines recycled across training platforms, can train employees to recognize previously used attack patterns rather than current ones. Arsen supports phishing, vishing, and smishing simulations alongside AI-generated training simulation scenarios.  

In addition, its AI-assisted training builder can be used to create cybersecurity courses and learning paths, while its simulation tools support different attack channels. For an organization whose threat profile includes AI-assisted social engineering, the simulation capabilities can help teams create scenarios based on different social engineering techniques, while the training builder supports related awareness content.

Compliance-driven Organizations That Require Training Records For Compliance Reporting

Security awareness training can help organizations meet requirements associated with frameworks and regulations such as ISO 27001, SOC 2, HIPAA, NIST, GDPR, and PCI DSS. Arsen software tracks employee engagement and training completion and provides campaign reports that can be exported in PDF and CSV formats. The platform provides microlearning modules to support ongoing employee security awareness training, which makes maintaining a documented training cycle more practical without pulling employees away from their work for long.

Financial Services And High-Value Target Organizations Protecting The C-Suite

Vishing attacks targeting executives can involve impersonation of regulators, auditors, and business counterparts, particularly as voice-cloning tools become more accessible. Arsen’s Executive Protection solution provides simulations for high-risk employees, including C-suite members, with scenarios tailored to different threat types.

Is Arsen Right For You?

If your organization needs to test and train employees against AI-driven social engineering attacks, Arsen may be worth evaluating. Trusted by organizations such as KPMG, Beazley, Gameloft, Krys Group, and the French Ministry of Foreign Affair, the platform helps organizations address security awareness and compliance requirements associated with HIPAA, AICPA SOC, ISO 27001, NIST, GDPR, and PCI DSS. It also tracks training completion and provides exportable records for audit purposes. Arsen’s per-employee pricing is designed to accommodate organizations as they expand their workforce, and multi-year contracts are available. 

Still not sure about Arsen? Contact us at (661) 384-7070 and we can help you figure out whether Arsen is the right fit for your organization. 

Arsen Features

Phishing And Spear-Phishing Simulation

Arsen replicates email-based social engineering attacks across standard phishing, spear-phishing, CEO fraud, and Business Email Compromise (BEC) scenarios. Microsoft and Google email-delivery integrations allow BEC simulations to be sent from the organization's verified domain. Campaigns can be built from templates or generated by AI, and support attachments, embedded links, and text-based lures. An employee who interacts with a simulated attack receives in-context training tied to that failure. Reporting tracks click rates, credential submission, and campaign outcomes per individual.

See How It Works
SMS Phishing Simulation (Smishing)

Arsen's smishing simulation tests employee resilience against SMS-based attacks, including fake MFA prompts, delivery scams, and account warning lures. Campaigns run in more than 180 countries with local phone numbers and language support, and can be combined with email phishing in hybrid, multi-channel simulations. Behavioral tracking covers link clicks, reported messages, and compromise events, giving security teams visibility into a channel that email-only simulation programs leave untested.

See How It Works
Voice Phishing Simulation (Vishing)

Arsen uses generative AI and voice cloning to place phone calls to selected employees. The AI adjusts the conversation based on how the employee responds, rather than following a fixed script, reflecting how an attacker would adapt during a real interaction. Scenarios include executive impersonation, IT helpdesk impersonation, and executive fraud. Call outcomes, behavioral patterns, and risk levels are tracked per individual and summarized in post-campaign reports.

See How It Works
QR Code Attack Simulation

QR code phishing, sometimes called quishing, can circumvent some email security controls by embedding a malicious URL in a QR code. Arsen's QR code simulation tests an employee's ability to recognize and report suspicious QR codes in email, print, or in-person settings. In addition, a QR code phishing test and QR code simulation builder are available as free tools on Arsen's site for an initial assessment.

See How It Works
Threat Monitoring

Arsen scans for typosquat and look-alike domains that attackers register to impersonate an organization, as well as data leaks that expose employee credentials or internal information usable for social engineering. Alerts notify a security team when compromised data or a suspicious domain is detected, helping identify potential exposures for investigation. This gives a security team visibility into external threats targeting the organization, rather than finding out only after an incident occurs.

See How It Works

Pros And Cons of Arsen

Pros

  • Multi-channel simulations help employees recognize threats

  • Can adapt training to evolving social engineering threats

  • Responsive support helps resolve implementation issues

Cons

  • Might have a limited selection of predefined phishing templates

  • Report generation capabilities may be somewhat limited

Arsen Reviews

Total 27 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

93%

4

Stars

7%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

A
Anonymous

Mid Market, 500+ employees

5.0

“Effective campaigns backed by excellent support”

Pros

Arsen is a simple yet powerful solution. The initial setup is quite hassle free and it's very practical for day-to-day use. It works really well for launching targeted, scheduled campaigns that run for a few days or even longer. On top of that, Arsen's support and technical team are absolutely excellent.

Cons

The dashboard and statistics interface could use some improvement although that's already planned. In the meantime, it's still possible to easily export useful statistical data into CSV files and create your own dashboard.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

Y
YanisH.

Small Business, 11-50 employees

5.0

“Clean, sleek platform with quick assistance”

Pros

Right from the start, the platform is easy to get started with especially with integrations like Microsoft 365 and Google. The team is responsive, helpful and provides strong assistance when needed. I also appreciate the transparency throughout the process which makes the whole experience more reassuring.

Cons

One thing that could be improved is the follow-up after a compromise, such as after a phishing email transfer incident. That part feels a bit lacking compared with the rest of the service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A
Anonymous

Small Business, 11-50 employees

5.0

“Practical guidance from a fast team”

Pros

Working with ARSEN has been a very positive experience because they stay pragmatic and agile when it comes to their partners' needs.

Cons

I'm still trying to think of a downside but honestly nothing comes to mind.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

Who are the typical users of Arsen?

Arsen serves organizations across financial services, crypto and blockchain, insurance, call centers, and retail.

How much does Arsen cost?

Arsen price ranges from approximately $25–$60/user/year and can be customized based on an organization’s needs. Get in touch with us for a personalized Arsen cost estimate.

Does Arsen have a mobile app?

No, Arsen does not have a mobile app.

What language does Arsen support?

Arsen supports the English and French languages.

What other apps does Arsen integrate with?

Arsen supports integrations with Microsoft Entra ID, Google Workspace, Microsoft Outlook, Microsoft Teams, Slack, and Microsoft 365.

What level of support does Arsen offer?

Arsen offers support via email address.

Does Arsen offer an API?

Yes, Arsen provides API access.