Blackpoint MDR Reviews

“Easy to Use and Great Customer Support

Pros

The setup is simple and even when issues arise the support has been very responsive to any questions or concerns we have.

Cons

Their billing is currently undergoing a transition so we have encountered a few billing issues that needed resolution.

“This is a MDR solution with a company that has the support to be there with you!

Pros

Vendor support is excellent and resources are available to assist in onboarding and marketing.

Cons

I need a reminder when logging into the portal to know the monthly reports are ready.

“Excellent Product

Pros

This solution is easy to navigate and the customer service has been exceptional.

Cons

They have some improvements to make for PCI and other certifications as a provider.

“Highly recommended security suite for any company who understands the importance of cybersecurity.

Pros

Implementation is simple with a knowledgeable support staff and an extremely effective product. In one instance we received an alert for a critical event in a client network just hours after installation.

Cons

I would like to see integrations with operating systems beyond Windows.

“The Team is unbelievable

Pros

It is simple to set up and not intrusive with easy ordering for our clients.

Cons

It is such a hands-off product that I do not really experience any issues with it. It would be nice to have a Mac version but I believe that is in progress.

“MDR is nice

Pros

Response time is impressive along with quick remediation techniques.

Cons

There have been false positives even after notifying the SOC about previous ones.

“Product and entire team ROCKS!

Pros

This next generation security software and SOC provide me with peace of mind for the client networks we manage.

Cons

It does not support Mac OS and that is the only limitation I can think of.

“Blackpoint works fine

Pros

The features I appreciate most about Blackpoint include the real-time constant monitoring provided by the SOC teams. If an issue arises the team quickly addresses it.

Cons

I have not found many drawbacks in the Blackpoint software however the only issue I experienced was during the initial trial period when the software was quite loud and intrusive.

“very user-friendly software

Pros

It is easy to navigate and I can always reach someone if I need assistance.

Cons

There are no drawbacks at this point. My role with the software is still evolving so I may find some later.

“Great MDR Solution

Pros

The team is easy to collaborate with and has great response time. I feel very protected.

Cons

There is very limited control which can be seen as both a positive and a negative.

“BP MDR woks for me

Pros

The software is adaptive and easy to use with minimal effort required.

Cons

Nothing ,I believe all necessary features are included.

“Good at cybersecurity

Pros

It offers good value for the price with a nice dashboard and email alerts.

Cons

There is a 1 year contract and it would be nice to have a month-to-month option.

“i liked using it.

Pros

The technical bench goes deeper than their competitors.

Cons

I do not have any cons at this time.

“A must-have tool for monitoring end-point activity

Pros

It can track and detect malicious activity and contain it at the endpoint such as a desktop or file server.

Cons

There are none to mention. Their tools work effectively and the service we receive from their SOC is exceptional.

“Blackpoint is a critical component in your cybersecurity stack

Pros

The software was easy to install and getting up and running was a breeze. Their support was very helpful.

Cons

Really the only thing we would like to see is a better price point so our clients can deploy it more easily.