Blackpoint MDR Reviews
15 Review(s)
softwareOverall Rating
4.8
15 Review(s)
Rating Distribution
5
(13)
4
(1)
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Overall Rating
4.8
15 Review(s)
Rating Distribution
5
(13)
4
(1)
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Easy to Use and Great Customer Support
Easy to Use and Great Customer Support
Pros
The setup is simple and even when issues arise the support has been very responsive to any questions or concerns we have.
Cons
Their billing is currently undergoing a transition so we have encountered a few billing issues that needed resolution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lauren
Computer & Network Security, 1-10 employees
Less than 6 months
March 2024
This is a MDR solution with a company that has the support to be there with you!
This is a MDR solution with a company that has the support to be there with you!
Pros
Vendor support is excellent and resources are available to assist in onboarding and marketing.
Cons
I need a reminder when logging into the portal to know the monthly reports are ready.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Computer & Network Security, 11-50 employees
Less than a year
September 2021
Excellent Product
Excellent Product
Pros
This solution is easy to navigate and the customer service has been exceptional.
Cons
They have some improvements to make for PCI and other certifications as a provider.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Robert
Information Technology and Services, 11-50 employees
Less than a year
August 2021
Highly recommended security suite for any company who understands the importance of cybersecurity.
Highly recommended security suite for any company who understands the importance of cybersecurity.
Pros
Implementation is simple with a knowledgeable support staff and an extremely effective product. In one instance we received an alert for a critical event in a client network just hours after installation.
Cons
I would like to see integrations with operating systems beyond Windows.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kevin
Information Technology and Services, 11-50 employees
Less than a year
August 2021
The Team is unbelievable
The Team is unbelievable
Pros
It is simple to set up and not intrusive with easy ordering for our clients.
Cons
It is such a hands-off product that I do not really experience any issues with it. It would be nice to have a Mac version but I believe that is in progress.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pam
Computer Networking, 11-50 employees
More than a year
August 2021
MDR is nice
MDR is nice
Pros
Response time is impressive along with quick remediation techniques.
Cons
There have been false positives even after notifying the SOC about previous ones.
Ease of use
5
Value for money
10
Customer Support
10
Functionality
5
Nate
Information Technology and Services, 11-50 employees
Less than a year
August 2021
Product and entire team ROCKS!
Product and entire team ROCKS!
Pros
This next generation security software and SOC provide me with peace of mind for the client networks we manage.
Cons
It does not support Mac OS and that is the only limitation I can think of.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Telecommunications, 11-50 employees
Less than a year
August 2021
Blackpoint works fine
Blackpoint works fine
Pros
The features I appreciate most about Blackpoint include the real-time constant monitoring provided by the SOC teams. If an issue arises the team quickly addresses it.
Cons
I have not found many drawbacks in the Blackpoint software however the only issue I experienced was during the initial trial period when the software was quite loud and intrusive.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Drew
Computer & Network Security, 1-10 employees
Less than 6 months
August 2021
very user-friendly software
very user-friendly software
Pros
It is easy to navigate and I can always reach someone if I need assistance.
Cons
There are no drawbacks at this point. My role with the software is still evolving so I may find some later.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jerry
Real Estate, 500+ employees
More than a year
August 2021
Great MDR Solution
Great MDR Solution
Pros
The team is easy to collaborate with and has great response time. I feel very protected.
Cons
There is very limited control which can be seen as both a positive and a negative.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Information Technology and Services, 11-50 employees
Less than 6 months
August 2021
BP MDR woks for me
BP MDR woks for me
Pros
The software is adaptive and easy to use with minimal effort required.
Cons
Nothing ,I believe all necessary features are included.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Britt
Construction, 1-10 employees
Less than a year
August 2021
Good at cybersecurity
Good at cybersecurity
Pros
It offers good value for the price with a nice dashboard and email alerts.
Cons
There is a 1 year contract and it would be nice to have a month-to-month option.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Rajesh
Computer & Network Security, 1-10 employees
Less than a year
August 2021
i liked using it.
i liked using it.
Pros
The technical bench goes deeper than their competitors.
Cons
I do not have any cons at this time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shiva
Information Technology and Services, 1-10 employees
Less than 6 months
August 2021
A must-have tool for monitoring end-point activity
A must-have tool for monitoring end-point activity
Pros
It can track and detect malicious activity and contain it at the endpoint such as a desktop or file server.
Cons
There are none to mention. Their tools work effectively and the service we receive from their SOC is exceptional.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Information Technology and Services, 11-50 employees
More than a year
August 2021
Blackpoint is a critical component in your cybersecurity stack
Blackpoint is a critical component in your cybersecurity stack
Pros
The software was easy to install and getting up and running was a breeze. Their support was very helpful.
Cons
Really the only thing we would like to see is a better price point so our clients can deploy it more easily.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Terrence
Information Technology and Services, 1-10 employees
More than a year
August 2021
Filters
Sort by:
Easy to Use and Great Customer Support
Easy to Use and Great Customer Support
Pros
The setup is simple and even when issues arise the support has been very responsive to any questions or concerns we have.
Cons
Their billing is currently undergoing a transition so we have encountered a few billing issues that needed resolution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lauren
Computer & Network Security, 1-10 employees
Less than 6 months
March 2024
This is a MDR solution with a company that has the support to be there with you!
This is a MDR solution with a company that has the support to be there with you!
Pros
Vendor support is excellent and resources are available to assist in onboarding and marketing.
Cons
I need a reminder when logging into the portal to know the monthly reports are ready.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Computer & Network Security, 11-50 employees
Less than a year
September 2021
Excellent Product
Excellent Product
Pros
This solution is easy to navigate and the customer service has been exceptional.
Cons
They have some improvements to make for PCI and other certifications as a provider.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Robert
Information Technology and Services, 11-50 employees
Less than a year
August 2021
Highly recommended security suite for any company who understands the importance of cybersecurity.
Highly recommended security suite for any company who understands the importance of cybersecurity.
Pros
Implementation is simple with a knowledgeable support staff and an extremely effective product. In one instance we received an alert for a critical event in a client network just hours after installation.
Cons
I would like to see integrations with operating systems beyond Windows.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kevin
Information Technology and Services, 11-50 employees
Less than a year
August 2021
The Team is unbelievable
The Team is unbelievable
Pros
It is simple to set up and not intrusive with easy ordering for our clients.
Cons
It is such a hands-off product that I do not really experience any issues with it. It would be nice to have a Mac version but I believe that is in progress.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pam
Computer Networking, 11-50 employees
More than a year
August 2021
MDR is nice
MDR is nice
Pros
Response time is impressive along with quick remediation techniques.
Cons
There have been false positives even after notifying the SOC about previous ones.
Ease of use
5
Value for money
10
Customer Support
10
Functionality
5
Nate
Information Technology and Services, 11-50 employees
Less than a year
August 2021
Product and entire team ROCKS!
Product and entire team ROCKS!
Pros
This next generation security software and SOC provide me with peace of mind for the client networks we manage.
Cons
It does not support Mac OS and that is the only limitation I can think of.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Telecommunications, 11-50 employees
Less than a year
August 2021
Blackpoint works fine
Blackpoint works fine
Pros
The features I appreciate most about Blackpoint include the real-time constant monitoring provided by the SOC teams. If an issue arises the team quickly addresses it.
Cons
I have not found many drawbacks in the Blackpoint software however the only issue I experienced was during the initial trial period when the software was quite loud and intrusive.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Drew
Computer & Network Security, 1-10 employees
Less than 6 months
August 2021
very user-friendly software
very user-friendly software
Pros
It is easy to navigate and I can always reach someone if I need assistance.
Cons
There are no drawbacks at this point. My role with the software is still evolving so I may find some later.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jerry
Real Estate, 500+ employees
More than a year
August 2021
Great MDR Solution
Great MDR Solution
Pros
The team is easy to collaborate with and has great response time. I feel very protected.
Cons
There is very limited control which can be seen as both a positive and a negative.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Information Technology and Services, 11-50 employees
Less than 6 months
August 2021
BP MDR woks for me
BP MDR woks for me
Pros
The software is adaptive and easy to use with minimal effort required.
Cons
Nothing ,I believe all necessary features are included.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Britt
Construction, 1-10 employees
Less than a year
August 2021
Good at cybersecurity
Good at cybersecurity
Pros
It offers good value for the price with a nice dashboard and email alerts.
Cons
There is a 1 year contract and it would be nice to have a month-to-month option.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Rajesh
Computer & Network Security, 1-10 employees
Less than a year
August 2021
i liked using it.
i liked using it.
Pros
The technical bench goes deeper than their competitors.
Cons
I do not have any cons at this time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shiva
Information Technology and Services, 1-10 employees
Less than 6 months
August 2021
A must-have tool for monitoring end-point activity
A must-have tool for monitoring end-point activity
Pros
It can track and detect malicious activity and contain it at the endpoint such as a desktop or file server.
Cons
There are none to mention. Their tools work effectively and the service we receive from their SOC is exceptional.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Information Technology and Services, 11-50 employees
More than a year
August 2021
Blackpoint is a critical component in your cybersecurity stack
Blackpoint is a critical component in your cybersecurity stack
Pros
The software was easy to install and getting up and running was a breeze. Their support was very helpful.
Cons
Really the only thing we would like to see is a better price point so our clients can deploy it more easily.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Terrence
Information Technology and Services, 1-10 employees
More than a year
August 2021