BlackBerry CylancePROTECT Reviews
21 Review(s)
softwareOverall Rating
4.3
21 Review(s)
Rating Distribution
5
(11)
4
(6)
3
(4)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.3
21 Review(s)
Rating Distribution
5
(11)
4
(6)
3
(4)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
CylanceProtect really works.
CylanceProtect really works.
Pros
I appreciate the AI based detection from this reputable Canadian company. The protection feels like a set and forget solution.
Cons
I occasionally encounter false positives with more obscure software but it is easy to set global policies to remedy this.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
blair
Construction, 1-10 employees
More than a year
March 2024
Cylance is amazing
Cylance is amazing
Pros
Blackberry cylance Protect is both lightweight and powerful.
Cons
It does not offer any enhanced firewall settings.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tonia
Non-Profit Organization Management, 51-100 employees
Less than 6 months
June 2023
PCI-DSS Compliant Solution for a fair price
PCI-DSS Compliant Solution for a fair price
Pros
It offers high grade detection for zero day threats is easy to install and the support team is very helpful.
Cons
The support team only uses English which can be difficult for some teams.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pedro
Financial Services, 500+ employees
More than a year
March 2023
Script Blocking and Machine Learning is CylancePROTECT's Strength
Script Blocking and Machine Learning is CylancePROTECT's Strength
Pros
I find it easy to install and manage policies across thousands of assets in the corporate network. It supports various operating systems including Windows Linux and macOS. The ability to perform bulk quarantine for known threats is useful and setting up whitelists or exclusions is easy. The console for reporting and the oversight dashboard for tracking threats and malware families is quite simple.
Cons
Sometimes it results in false positives for the script module and managing exceptions can get tricky if one is not fully aware of the gaps introduced by whitelisting system paths where most malware runs. It could benefit from real-time sandbox capabilities like other competing products in the market.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
6
Udhayasimha
Computer Software, 500+ employees
More than a year
September 2022
This product will save your backside!
This product will save your backside!
Pros
Setting up the application to endpoints is very simple and the cloud management makes handling deployments easy. The product is highly configurable to fit my needs and its malware detection and removal capabilities are exceptional.
Cons
Trying to configure the policies on my own can be a challenge. It is best to acquire the product from an MSSP to ensure proper setup and ongoing support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Information Technology and Services, 11-50 employees
More than a year
March 2022
Does a good job
Does a good job
Pros
I feel that our systems are well protected with BlackBerry Protect formerly Cylance and Optics.
Cons
The setup is a little complex with policies zones and rules but it is not unlike other similar products.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Craig
Accounting, 51-100 employees
More than a year
August 2021
Great protection and effective
Great protection and effective
Pros
Using Cylance gives me confidence that my organization is safe from all threats. We have never faced an issue in over three years of use. Installation is easy and it has a minimal footprint which is great for our PCs.
Cons
Creating policies and exclusions is a bit clunky but once I figure it out it is manageable. It can have many false positives which are easily maintained through the portal.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
6
Chris
Accounting, 11-50 employees
More than a year
April 2021
Very good antivirus, server options are pretty opaque
Very good antivirus, server options are pretty opaque
Pros
In terms of catching infections this has been an excellent antivirus choice. Its aggressive response to threats from flash drives and email viruses has impressed me during our tests.
Cons
However when it decides to block individual non-malware packages or fails to update on the workstations the server options were pretty opaque and it took us longer to adjust settings than we would have liked.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
James
Health, Wellness and Fitness, 51-100 employees
More than a year
February 2021
Blackberry Protect
Blackberry Protect
Pros
The ease of use and the seamless updating of the agent are noteworthy.
Cons
The options are limited compared to Carbon Black and Crowd Strike.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Tim
Utilities, 500+ employees
Less than a year
December 2020
CylanceProtect was great. Blackberry Protect? Not so much.
CylanceProtect was great. Blackberry Protect? Not so much.
Pros
Cylance Protect is by all measures the best endpoint protection available. It delivers outstanding security for all our Windows and Mac endpoints.
Cons
Since Blackberry acquired them in 2019 the merging of the two companies has felt clumsy. The Cylance website dashboard was clean and somewhat easy to use while the Blackberry website looks outdated. Mac OS Big Sur is being released this week yet the endpoint client for it which should have been available with Catalina is still not out. False positives for Adobe CS updates seem endless and I will be looking at alternative options when our licensing expires next summer.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Brendan
Non-Profit Organization Management, 101-500 employees
More than a year
November 2020
Effective, maybe a little too aggressive out of the box
Effective, maybe a little too aggressive out of the box
Pros
Whitelisting is quite easy and it appears to be a comprehensive advanced anti malware solution. I appreciate the robust reporting features and the configuration options are sufficient for our frequent needs.
Cons
Out of the box there were many false positives. It interfered with some MS Azure monitoring tools SolarWinds and even bricked SQL Management Studio for a few users.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Robert
Construction, 500+ employees
Less than a year
September 2020
Leaves something to be desired
Leaves something to be desired
Pros
It is lightweight and easy to install. Configuration is simple and the dashboard is nice. The support for both Mac and Windows covers all our devices.
Cons
There are lots of false positives and it has not caught anything notable. It can be frustrating to constantly manage the whitelist.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Ross
Higher Education, 101-500 employees
Less than a year
December 2019
works great!
works great!
Pros
Cylance Protect is a relatively light program that seems to do its job without slowing down my computer.
Cons
I wish Cylance Protect had a more user-friendly file and folder scan component like other comparable software.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Doug
Oil & Energy, 51-100 employees
More than a year
August 2019
AI Based Incredible AV
AI Based Incredible AV
Pros
Our organization previously used Trend Micro for antivirus but signature based solutions can easily be bypassed. We experienced infections that were detected too late such as ransomware due to delays in signature updates. Since installing Cylance we have not had a single infection. Its AI algorithms can analyze a programs behavior before it runs and determine if it is malicious. A significant advantage is that it only runs one initial background scan and then checks real time items as they open keeping its RAM and processor usage incredibly low and installation easy.
Cons
It is more expensive than traditional antivirus but it is the most important security function on any system. You pay for what you get. The initial setup differs from traditional antivirus as you must run it in test mode to catch false positives and whitelist scripting folders. There are certain restrictions on folders or files with full control from the "everyone" security group.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Jack
Financial Services, 51-100 employees
More than a year
August 2019
Endpoint protection with AI
Endpoint protection with AI
Pros
Cylance is extremely easy to install and manage. End users cannot turn it off or uninstall it which has protected us against malware that traditional antivirus solutions would have missed.
Cons
I would like to see more flexibility in reporting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Legal Services, 11-50 employees
More than a year
August 2019
Cylance Protect with Optics for security
Cylance Protect with Optics for security
Pros
The software is lightweight and does not slow down the system.
Cons
There was a bit of a difficulty installing and setting but the support was great at helping us out.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelly
Computer & Network Security, 1-10 employees
More than a year
July 2019
The best of the best
The best of the best
Pros
Nothing compares to the level of protection Cylance offers. The continuous scanning feature is definitely a highlight.
Cons
The only negative for me is the cost.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mark
Consumer Services, 11-50 employees
Less than a year
June 2019
Cylance the AV product
Cylance the AV product
Pros
This is one of the best antivirus products on the market. I appreciate its detection capabilities and functionality. We previously encountered many false positives but this has significantly improved.
Cons
It should improve its threat detection technology.
Ease of use
8
Value for money
5
Customer Support
5
Functionality
10
Anonymous
Information Services, 51-100 employees
More than a year
June 2019
Cylance is one of the best malware protection tools for small businesses
Cylance is one of the best malware protection tools for small businesses
Pros
Cylance is very thorough regarding what types of applications are allowed to run on my endpoints. It not only secures files but also monitors processes to ensure they do not execute dangerous code such as a stack pivot.
Cons
It can sometimes be a bit overzealous, quarantining legitimate tools and files that appear suspicious simply because they are not in its database or labeled as "PUP."
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Legal Services, 51-100 employees
More than a year
May 2019
Comprehensive enterprise protection
Comprehensive enterprise protection
Pros
So far it seems very effective. I enjoy being able to manage and monitor suspicious activities or whitelist applications for all the machines I administer. It is not overly intrusive and is resource friendly.
Cons
It took a little while to tune it in to avoid blocking too many things. Some apps required help from support and it took a few days to figure out why they were blocked.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sebastien
Hospital & Health Care, 500+ employees
More than a year
May 2019
The best hands down
The best hands down
Pros
I appreciate that it approaches antivirus differently than others. It provides a sense of security that other solutions do not. As a result our computers are the most protected assets in the office preventing countless attacks.
Cons
There is nothing really I dislike about this product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cameron
Consumer Services, 11-50 employees
More than a year
May 2019
Filters
Sort by:
CylanceProtect really works.
CylanceProtect really works.
Pros
I appreciate the AI based detection from this reputable Canadian company. The protection feels like a set and forget solution.
Cons
I occasionally encounter false positives with more obscure software but it is easy to set global policies to remedy this.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
blair
Construction, 1-10 employees
More than a year
March 2024
Cylance is amazing
Cylance is amazing
Pros
Blackberry cylance Protect is both lightweight and powerful.
Cons
It does not offer any enhanced firewall settings.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tonia
Non-Profit Organization Management, 51-100 employees
Less than 6 months
June 2023
PCI-DSS Compliant Solution for a fair price
PCI-DSS Compliant Solution for a fair price
Pros
It offers high grade detection for zero day threats is easy to install and the support team is very helpful.
Cons
The support team only uses English which can be difficult for some teams.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pedro
Financial Services, 500+ employees
More than a year
March 2023
Script Blocking and Machine Learning is CylancePROTECT's Strength
Script Blocking and Machine Learning is CylancePROTECT's Strength
Pros
I find it easy to install and manage policies across thousands of assets in the corporate network. It supports various operating systems including Windows Linux and macOS. The ability to perform bulk quarantine for known threats is useful and setting up whitelists or exclusions is easy. The console for reporting and the oversight dashboard for tracking threats and malware families is quite simple.
Cons
Sometimes it results in false positives for the script module and managing exceptions can get tricky if one is not fully aware of the gaps introduced by whitelisting system paths where most malware runs. It could benefit from real-time sandbox capabilities like other competing products in the market.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
6
Udhayasimha
Computer Software, 500+ employees
More than a year
September 2022
This product will save your backside!
This product will save your backside!
Pros
Setting up the application to endpoints is very simple and the cloud management makes handling deployments easy. The product is highly configurable to fit my needs and its malware detection and removal capabilities are exceptional.
Cons
Trying to configure the policies on my own can be a challenge. It is best to acquire the product from an MSSP to ensure proper setup and ongoing support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Information Technology and Services, 11-50 employees
More than a year
March 2022
Does a good job
Does a good job
Pros
I feel that our systems are well protected with BlackBerry Protect formerly Cylance and Optics.
Cons
The setup is a little complex with policies zones and rules but it is not unlike other similar products.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Craig
Accounting, 51-100 employees
More than a year
August 2021
Great protection and effective
Great protection and effective
Pros
Using Cylance gives me confidence that my organization is safe from all threats. We have never faced an issue in over three years of use. Installation is easy and it has a minimal footprint which is great for our PCs.
Cons
Creating policies and exclusions is a bit clunky but once I figure it out it is manageable. It can have many false positives which are easily maintained through the portal.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
6
Chris
Accounting, 11-50 employees
More than a year
April 2021
Very good antivirus, server options are pretty opaque
Very good antivirus, server options are pretty opaque
Pros
In terms of catching infections this has been an excellent antivirus choice. Its aggressive response to threats from flash drives and email viruses has impressed me during our tests.
Cons
However when it decides to block individual non-malware packages or fails to update on the workstations the server options were pretty opaque and it took us longer to adjust settings than we would have liked.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
James
Health, Wellness and Fitness, 51-100 employees
More than a year
February 2021
Blackberry Protect
Blackberry Protect
Pros
The ease of use and the seamless updating of the agent are noteworthy.
Cons
The options are limited compared to Carbon Black and Crowd Strike.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Tim
Utilities, 500+ employees
Less than a year
December 2020
CylanceProtect was great. Blackberry Protect? Not so much.
CylanceProtect was great. Blackberry Protect? Not so much.
Pros
Cylance Protect is by all measures the best endpoint protection available. It delivers outstanding security for all our Windows and Mac endpoints.
Cons
Since Blackberry acquired them in 2019 the merging of the two companies has felt clumsy. The Cylance website dashboard was clean and somewhat easy to use while the Blackberry website looks outdated. Mac OS Big Sur is being released this week yet the endpoint client for it which should have been available with Catalina is still not out. False positives for Adobe CS updates seem endless and I will be looking at alternative options when our licensing expires next summer.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Brendan
Non-Profit Organization Management, 101-500 employees
More than a year
November 2020
Effective, maybe a little too aggressive out of the box
Effective, maybe a little too aggressive out of the box
Pros
Whitelisting is quite easy and it appears to be a comprehensive advanced anti malware solution. I appreciate the robust reporting features and the configuration options are sufficient for our frequent needs.
Cons
Out of the box there were many false positives. It interfered with some MS Azure monitoring tools SolarWinds and even bricked SQL Management Studio for a few users.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Robert
Construction, 500+ employees
Less than a year
September 2020
Leaves something to be desired
Leaves something to be desired
Pros
It is lightweight and easy to install. Configuration is simple and the dashboard is nice. The support for both Mac and Windows covers all our devices.
Cons
There are lots of false positives and it has not caught anything notable. It can be frustrating to constantly manage the whitelist.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Ross
Higher Education, 101-500 employees
Less than a year
December 2019
works great!
works great!
Pros
Cylance Protect is a relatively light program that seems to do its job without slowing down my computer.
Cons
I wish Cylance Protect had a more user-friendly file and folder scan component like other comparable software.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Doug
Oil & Energy, 51-100 employees
More than a year
August 2019
AI Based Incredible AV
AI Based Incredible AV
Pros
Our organization previously used Trend Micro for antivirus but signature based solutions can easily be bypassed. We experienced infections that were detected too late such as ransomware due to delays in signature updates. Since installing Cylance we have not had a single infection. Its AI algorithms can analyze a programs behavior before it runs and determine if it is malicious. A significant advantage is that it only runs one initial background scan and then checks real time items as they open keeping its RAM and processor usage incredibly low and installation easy.
Cons
It is more expensive than traditional antivirus but it is the most important security function on any system. You pay for what you get. The initial setup differs from traditional antivirus as you must run it in test mode to catch false positives and whitelist scripting folders. There are certain restrictions on folders or files with full control from the "everyone" security group.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Jack
Financial Services, 51-100 employees
More than a year
August 2019
Endpoint protection with AI
Endpoint protection with AI
Pros
Cylance is extremely easy to install and manage. End users cannot turn it off or uninstall it which has protected us against malware that traditional antivirus solutions would have missed.
Cons
I would like to see more flexibility in reporting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Legal Services, 11-50 employees
More than a year
August 2019
Cylance Protect with Optics for security
Cylance Protect with Optics for security
Pros
The software is lightweight and does not slow down the system.
Cons
There was a bit of a difficulty installing and setting but the support was great at helping us out.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelly
Computer & Network Security, 1-10 employees
More than a year
July 2019
The best of the best
The best of the best
Pros
Nothing compares to the level of protection Cylance offers. The continuous scanning feature is definitely a highlight.
Cons
The only negative for me is the cost.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mark
Consumer Services, 11-50 employees
Less than a year
June 2019
Cylance the AV product
Cylance the AV product
Pros
This is one of the best antivirus products on the market. I appreciate its detection capabilities and functionality. We previously encountered many false positives but this has significantly improved.
Cons
It should improve its threat detection technology.
Ease of use
8
Value for money
5
Customer Support
5
Functionality
10
Anonymous
Information Services, 51-100 employees
More than a year
June 2019
Cylance is one of the best malware protection tools for small businesses
Cylance is one of the best malware protection tools for small businesses
Pros
Cylance is very thorough regarding what types of applications are allowed to run on my endpoints. It not only secures files but also monitors processes to ensure they do not execute dangerous code such as a stack pivot.
Cons
It can sometimes be a bit overzealous, quarantining legitimate tools and files that appear suspicious simply because they are not in its database or labeled as "PUP."
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Legal Services, 51-100 employees
More than a year
May 2019
Comprehensive enterprise protection
Comprehensive enterprise protection
Pros
So far it seems very effective. I enjoy being able to manage and monitor suspicious activities or whitelist applications for all the machines I administer. It is not overly intrusive and is resource friendly.
Cons
It took a little while to tune it in to avoid blocking too many things. Some apps required help from support and it took a few days to figure out why they were blocked.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sebastien
Hospital & Health Care, 500+ employees
More than a year
May 2019
The best hands down
The best hands down
Pros
I appreciate that it approaches antivirus differently than others. It provides a sense of security that other solutions do not. As a result our computers are the most protected assets in the office preventing countless attacks.
Cons
There is nothing really I dislike about this product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cameron
Consumer Services, 11-50 employees
More than a year
May 2019