Overall Rating

4.8

25 Review(s)

Rating Distribution

5

star

(21)

4

star

(4)

3

star

2

star

1

star

Satisfaction Score

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

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Protecting Digital Resources With GoodAccess
Pros

GoodAccess really impresses with its ability to protect digital resources offering top notch security features that give peace of mind.

Cons

Having used GoodAccess for a long time there are no dislikes.

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

Maria

Management Consulting, 51-100 employees

More than a year

September 2024

Securitng Devices and Networks Easily With GoodAccess
Pros

Using GoodAccess has made a significant difference in endpoint protection making it much easier to manage both computer and cybersecurity needs.

Cons

GoodAccess has everything needed as a security tool and I have no complaints.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Roma

Legal Services, 11-50 employees

More than a year

June 2024

IT JUST WORKED!
Pros

After testing several providers to secure a stable dedicated IP for RDP to client servers while traveling overseas as a digital nomad it was frustrating to struggle with Hotspot Shield, Express VPN and Nord VPN. Countless hours were spent troubleshooting, but then I found GoodAccess, and it was a game changer. It just worked without any problem or downtime. I have not looked back since.

Cons

Pricing is a bit high for the limited services needed but it is the only one that worked.

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

hannah

Information Technology and Services, 1-10 employees

Less than 6 months

January 2024

Hassle free software
Pros

The static IP VPN from GoodAccess has been a reliable asset for team membership.

Cons

There is nothing to say about cons. They could consider reducing the price for long-term users.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Karthikeyan

Hospital & Health Care, 11-50 employees

More than a year

January 2024

Brilliant VPN for Teams
Pros

Pricing with GoodAccess is surprisingly affordable compared to other providers like Nord. The transparent pricing made the onboarding process for the entire team quick and easy. The VPN app is wonderfully simple yet effective.

Cons

There is a lack of an obvious route to the customer service team. Once contact was made however they were exceptional.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Dave

Internet, 1-10 employees

More than a year

January 2024

Great solution for companies
Pros

The setup was so simple and the daily monitoring reviews combined with support for various operating systems mean that network issues are no longer a concern for us.

Cons

As with all VPN providers it is not easy to switch or compare once you start using it.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Thomas

Internet, 11-50 employees

More than a year

December 2023

A 5-star to VPN service - Highly recommended!
Pros

Since we rely on a VPN for daily connections stability is crucial. GoodAccess never disappoints it has proven to be extremely stable with outstanding support. Previous experiences with ExpressVPN were not as reliable. Plus the 24/7 support is incredibly responsive solving any questions almost immediately. In over two years of use, the service has been down only once.

Cons

Mostly using the app the site information is not available. It might be useful to add a link to enter the site or display data like who connected right on the app.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Itai

Gambling & Casinos, 51-100 employees

More than a year

December 2023

Very good to use and stable vpn
Pros

Configuration is easy, with a stable agent that connects reliably. The integration with MS SSO is seamless and access control along with MFA on login adds extra layers of security. The internet connection has been great when using the VPN.

Cons

Support chat is only available weekdays from 8 to 5 CET.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

stephen

Oil & Energy, 11-50 employees

More than a year

December 2023

Easy to use and superb for global teams
Pros

After three years of using GoodAccess it is hard to find a better service in this price range. This says a lot about our needs and overall experience. The ease of management truly makes this product stand out.

Cons

The price tier is not really suitable for small teams.

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

Andreas

Computer Software, 1-10 employees

More than a year

September 2023

A good VPN service
Pros

The service is simple to use and configure, delivering high performance consistently. I honestly cannot recall any downtime during the entire time of use.

Cons

There are no features missing regarding the VPN service.

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

Sandro

Information Technology and Services, 1-10 employees

More than a year

September 2023

The best single IP VPN service we came accross
Pros

The incredibly easy setup and cost effective option of a single IP for the whole team have been a revelation. This feature has streamlined our operations and provided an immediate boost in security for everyone involved.

Cons

Overall GoodAccess is fantastic but the OpenVPN client seems more stable than the GoodAccess app. This could be a small improvement for the future.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Sven

Consumer Goods, 1-10 employees

More than a year

August 2023

Very good VPN for remote teams and controlled access
Pros

The ability for teams to share the same public IP address has simplified things. Team administration is easy thanks to the portal's excellent security controls. Having multiple gateways adds good redundancy.

Cons

Adding users to teams needs to be done in chunks which makes it difficult for smaller teams as we end up with unused licenses. It would be helpful to add or remove one user at a time as our team sizes grow slowly.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Nick

Information Technology and Services, 500+ employees

More than a year

August 2023

Easy to use, Easy to Admin VPN for your Users
Pros

The user interface is simple for both Mac and PC clients making it easy for everyone. The responsive admin provides stable and secure endpoint tunneling for remote access control. We have even added extra licenses to facilitate our internal growth.

Cons

To be honest there are no cons. The price point fits our non profit budget and this product has worked perfectly for our business needs.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Bruce

Broadcast Media, 51-100 employees

More than a year

August 2023

Review for GoodAccess Team VPN
Pros

After several years of using GoodAccess Team VPN satisfaction remains high. Our journey began during the UKs Covid lockdown, which helped our team adapt to remote work. Transitioning to a hybrid model was seamless, and the VPNs diverse connection options for Mac, Windows and Linux have been fantastic. Although we set up our own VPN server on Amazon AWS as a backup we have never needed to use it thanks to GoodAccess reliability.

Cons

What stands out is their continuous development. Introducing new features assures commitment to growth and improvement. Though a recent pricing review led to an increase their customer support was receptive to feedback and showed flexibility.

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

Philip

Computer Software, 1-10 employees

More than a year

August 2023

Brilliant and secure VPN access
Pros

GoodAccess became essential during Covid when our entire workforce moved to remote work. They offered a competitive price compared to other options and were one of the few providers that allowed for a small team using a fixed IP address. During that time GoodAccess was truly a lifesaver for our company making remote work feasible. Setting up the VPN was quick whether through the GoodAccess app or by exporting OpenVPN configuration files. New features like threat detection and connection mapping have been impressive and well-executed.

Cons

Some staff members have had issues with the GoodAccess application to gain VPN access. Their support was great in guiding us through it and offering alternative solutions to get us up and running.

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

Tom

Information Technology and Services, 11-50 employees

More than a year

August 2023

Should be called Great Access!
Pros

It has been great. It was the only hosted VPN solution that provided the flexibility we needed for connecting specific equipment and facilitating site-to-site access. While many VPN providers focus on individual users seeking to bypass geographic restrictions GoodAccess has supported our unique use case wonderfully.

Cons

The price has increased since we started using GoodAccess but we recognize that costs have risen due to recent inflation worldwide. Pricing remains competitive even with the increases. We have had to pass on the increased costs to our customers.

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

Hal

Computer Networking, 1-10 employees

More than a year

August 2023

Good Experience with Good Access
Pros

A solution was necessary to provide a single IP address in our country for whitelisting employees. It was surprising to discover that many major players in the field have limited dedicated servers in certain regions. GoodAccess delivered exactly what was needed: high quality, speed, security and availability.

Cons

Our usage of GoodAccess is limited to very few features and we have not found any cons worth mentioning yet.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Liron

Information Technology and Services, 11-50 employees

Less than a year

August 2023

easy to use and setup
Pros

As someone handling IT setups I can confidently recommend GoodAccess for large organizations because of how easy it is to implement.

Cons

It needs more accurate gateways which is not a deal breaker.

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

Daniel

Sports, 500+ employees

More than a year

August 2023

GoodAccess is the product to go for IT companies requiring reliable partner for their DevOps
Pros

GoodAccess has clearly surpassed our previous cloud VPN, showcasing greater stability and speed. Where our office gateway fell short, GoodAccess has provided effective solutions. The impressive array of features keeps improving, and their support team is remarkably quick, helpful and courteous, setting a new standard for customer service.

Cons

One area where GoodAccess could improve is in their documentation. While the platform is intuitive more detailed guides and tutorials would enhance the onboarding process for new users.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Dejan

Information Technology and Services, 11-50 employees

More than a year

August 2023

GoodAccess is the best on the market!
Pros

The user friendly interface makes it easy to navigate. After previously using OpenVPN with our own server, it became frustrating to maintain, making a creative solution like GoodAccess much more appealing.

Cons

We would like the option to have multiple locations that we could access on our account. The ability to change locations if needed would be beneficial.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

Jacob

Health, Wellness and Fitness, 1-10 employees

More than a year

August 2023

Solve our VPN needs
Pros

Set up was really simple with minimal configuration required. Whenever adjustments were needed, it was easy to change settings per service, team, or user.

Cons

An automatic deactivation of users who have not connected for more than X days would be helpful. I have not explored the tool to check if this functionality exists.

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

Pablo

Information Technology and Services, 1-10 employees

Less than a year

August 2023

Fantastic Static VPN
Pros

GoodAccess has been super easy to get started with and offers excellent protection for the entire team. Finding a provider that accommodates static VPNs is rare and it met that need at a very competitive price. Switching from NordVPN was a smart move.

Cons

It can sometimes be a little heavy on memory use.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Marco

Information Technology and Services, 11-50 employees

Less than a year

August 2023

Good services
Pros

The user interface is simple and the connection remains stable.

Cons

Higher cost and tier setup. I would also welcome some cheaper variants.

Ease of use

10

Value for money

7

Customer Support

8

Functionality

8

Jan

Media Production, 500+ employees

Less than 6 months

August 2023

GoodAccess Keeps our Company Connected
Pros

We also require a static IP to access our application servers, making security and reliability top priorities. GoodAccess meets those needs effectively.

Cons

There is nothing major to report. The few times support was needed it was provided extremely fast.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Brandi

Information Technology and Services, 11-50 employees

More than a year

August 2023

VPN of choice for our Remote workers
Pros

The customer service is exceptional, and using GoodAccess is easy. The system is much simpler to set up than other companies I tried, making it perfect for our companys needs.

Cons

It would be nice if they offered custom packages for fewer than 10 users needing access.

Ease of use

10

Value for money

7

Customer Support

10

Functionality

9

Paul

Automotive, 11-50 employees

More than a year

August 2023