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GoTo Resolve

GoTo Resolve

Last Updated Oct 1, 2024

Overview

GoTo Resolve offers streamlined IT support with secure tools for resolving tech problems remotely. Although smaller teams might find the smaller teams might find setup complex, the software provides a robust suite of features. Its ability to handle multiple devices efficiently makes it a solid choice for comprehensive IT management.

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Overall Rating

Based on 15 users reviews

3.9

Rating Distribution

Positive

73%

Neutral

20%

Negative

7%

Starting Price
Custom

What Is GoTo Resolve?

Overview

A cloud-based cyber security software, GoTo Resolve is designed for professionals and small to mid-sized businesses seeking efficient, remote IT support. It caters to industries that require secure and effective management of multiple devices across various locations. GoTo Resolve addresses key issues like complex troubleshooting, time-consuming remote access, and the challenge of securing remote work environments. It is an effective software for helping teams streamline operations and protect their digital assets without the need for extensive on-premises infrastructure.

GoTo Resolve Pricing

The software offers four main packages. They are:

  • Remote Access: $23/month
  • Remote Support: $40/month
  • Standard: $57/month
  • Premium: Custom quote is provided (for teams deploying RMM and IT support)
GoTo Resolve cost differs depending on your organization type and needs. Users can get pricing details for the plan that best suits them.

GoToResolve Integrations

GoTo Resolve seamlessly integrates with various business applications, including:

Schedule a free GoTo Resolve demo to learn more about its integrations.

Who Is GoTo Resolve For?

The software is designed for businesses of all sizes across various industries and sectors, such as:

  • Information technology and services
  • Computer software
  • Media production
  • Electronic manufacturing
  • Construction
  • Machinery
  • Industrial engineering

Is GoTo Resolve Right For You?

GoTo Resolve is a solid choice for companies needing efficient, secure IT management, especially those with remote or distributed teams. Its cloud-based infrastructure offers flexibility and scalability, while other offered features help streamline operations, reduce downtime, and enhance overall security. It is ISO/IEC 27001, PCI and SOC 2 Type II compliant.

Are you still trying to decide if GoTo Resolve is right for you? Contact our customer support team at (661) 384-7070, to help you make the best decision.

Pros And Cons of GoTo Resolve

Pros

  • Intuitive interface

  • User-friendly

  • Excellent customer support

  • Mobile app

Cons

  • Unexpected glitch fixes are time consuming

  • Some features can be inconsistent

  • Updates can be slow

Frequently Asked Questions

Yes,  GoTo Resolve offers an API. 

GoTo Resolve supports the English language.

GoTo Resolve integrates with Zendesk, Logitech CollabOS, Microsoft Teams and ServiceNow.

Yes, GoTo Resolve supports iOS and Android devices.

Pricing starts at $23/month. Users can get pricing tailored to their requirements.

The typical users of GoTo Resolve are businesses in the computer software, IT and media industries.

GoTo Resolve offers email, helpdesk, chat, Knowledge Base, FAQs, and phone support.