Last Updated
Overview
GoTo Resolve offers streamlined IT support with secure tools for resolving tech problems remotely. Although smaller teams might find the smaller teams might find setup complex, the software provides a robust suite of features. Its ability to handle multiple devices efficiently makes it a solid choice for comprehensive IT management.
GoTo Resolve Specifications
- Firewall Protection
- Anti-Virus And Anti-Malware
- Data Encryption
- Threat Intelligence
GoTo Resolve Features
Patch Management
This feature automates the process of updating and fixing software vulnerabilities across all devices. It ensures systems stay secure and up-to-date, reducing the risk of cyber threats and minimizing downtime for IT teams.
Managed Anti-Virus
The software provides centralized control over anti-virus protection, ensuring that all devices in the network are consistently monitored and protected. This reduces the likelihood of malware infections and enhances overall security without requiring manual updates.
IT Automation
IT automation streamlines repetitive IT tasks, such as routine maintenance and monitoring, by setting predefined workflows. This increases efficiency, freeing up IT teams to focus on more critical issues and reducing human error.
Agent Collaboration
Agent collaboration enables team members to work together in real-time, sharing information and troubleshooting issues more effectively. This leads to faster resolution times, improved communication, and a more cohesive approach to IT support within the organization.
Pros And Cons of GoTo Resolve
Pros
Intuitive interface
User-friendly
Excellent customer support
Mobile app
Cons
Unexpected glitch fixes are time consuming
Some features can be inconsistent
Updates can be slow
GoTo Resolve Reviews
Total 15 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars27%
4
Stars47%
3
Stars20%
2
Stars0%
1
Stars7%
Share your experience
Ana
Product, 11-50 employees
More than a year
“manage and track customer issues efficiently and effectively. It's been a game changer for our team!”
Pros
The customizable ticketing system and real time reporting are fantastic features. They have made our workflow much smoother.
Cons
The user interface could be improved to make it more easy going. Also the mobile app needs more features and better navigation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
6
Functionality
10
Alan
Finance, 11-50 employees
More than a year
“GoTo is helpful for remote work”
Pros
Goto Resolve provides the solution we need for remote employees to connect to office PCs.
Cons
GoTo resolve sometimes has latency issues every now and then.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
10
Functionality
6
Alex
Construction, 51-100 employees
More than a year
“Excellent IT support tool”
Pros
Goto Resolve offers me many tools to manage our company s IT resources and give real-time support to our users. Having details like the operating system a computer is running the current user logged in and the computer,s resource usage on my control panel has been very helpful for support.
Cons
The two biggest problems I have encountered are that GoTo resolve uses more resources when providing remote support compared to other remote desktop solutions. Some of our older machines run very slowly when I use it to connect. Additionally, if the GoTo Resolve client on a machine stops, it can be difficult to guide a user on how to restart it. It is usually easier to tell them to restart the whole machine. The GoTo Resolve client does not handle user changes well, which is often when the client crashes.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Frequently Asked Questions
Does GoTo Resolve offer an API?
Yes, GoTo Resolve offers an API.
What language does GoTo Resolve support?
GoTo Resolve supports the English language.
What other apps does GoTo Resolve integrate with?
GoTo Resolve integrates with Zendesk, Logitech CollabOS, Microsoft Teams and ServiceNow.
Does GoTo Resolve support mobile devices?
Yes, GoTo Resolve supports iOS and Android devices.
What types of pricing plans does GoTo Resolve offer?
Pricing starts at $23/month. Users can get pricing tailored to their requirements.
Who are the typical users of GoTo Resolve?
The typical users of GoTo Resolve are businesses in the computer software, IT and media industries.
What level of support does GoTo Resolve offer?
GoTo Resolve offers email, helpdesk, chat, Knowledge Base, FAQs, and phone support.