NinjaOne Reviews

“Outstanding tool & very responsive support

Pros

The customer support is outstanding and very responsive. The interface is also clean and easy to navigate, the automation and patch management tools are powerful too and the pricing is transparent with a great return on investment. The alerting and reporting features are also very reliable.

Cons

I feel like the ticketing system is not as effective as a full PSA and the web interface can sometimes lag when we are really busy. Native Linux support is also still a bit limited though it is getting better.

“Simple navigation

Pros

It has a very user friendly interface. Plus the simple navigation is perfect for making quick fixes.

Cons

Getting the hang of setting up device management profiles takes a little time but once you understand it, it becomes a very powerful feature.

“A clean, modern and informative interface

Pros

The overall user interface is clean, modern and informative. I can easily switch between different organizations. Managing profiles is also easy and I can categorize systems by location to apply policies broadly. Plus having a single dashboard to review every morning saves me a lot of time and lets me be proactive about informing users of issues before they report them which really enhances the value of our service.

Cons

Well the backup features are improving but we have still hit some rough spots. I'd love the option to back up to my own cloud provider and choose my own storage target. I also need a way to back up hardware like NAS devices right now I have to replicate data to a local machine which does not work well for larger data stores.

“Continuously improving!!!

Pros

They are continuously adding new, useful features. Overall it has worked great as an RMM and patching solution for us and we also use it extensively well for automation.

Cons

I dont have any problems with it right now. I know there is always room for improvement and they seem to be constantly working on updates.

“single central dashboard for everything

Pros

Having a single, central dashboard for all my network management needs is the best. I can control patches, remotely access user PCs and deploy software seamlessly.

Cons

We're really hoping for full mobile device management with conditional access so we can completely lock down our environment

“packed with functionality

Pros

It is easy to use and packed with functionality. I can manage multiple client sites, use the dashboard to quickly spot and fix problems and the ticketing system helps log and track my users main issues.

Cons

I noticed that it is very in-depth which means you can really fine-tune things but seeing all those options at once can feel a bit intimidating.

“Really easy setup and great value

Pros

The setup was really easy and it offers great value. Switching from our old system has been a very smooth and easy process.

Cons

For now the lack of Azure AD credential support is a problem for us but we have been told it's coming in a future release.

“Easy endpoint management for MSPs

Pros

As an MSP, I use NinjaOne for endpoint management. It is relatively easy to ensure my customers have a clean IT infrastructure with current security patches. The dashboard is also user-friendly for both me and my clients and managing a single device or an entire organization is simple. Their Dojo community is great for finding quick solutions without needing a technician but when I do need to contact support, they are usually timely. The ticket management system is also easy to use and clear.

Cons

There is very little to complain about. On rare occasions you do need help but you can quickly get ahold of competent support staff.

“powerful & helpful community

Pros

I love the power of their community. Their Discord server is always full of useful scripts and valuable ideas. The built-in script library is a great bonus too.

Cons

My least favorite part was their backup product. We tested it a few months ago and it could not handle OneDrive folders within user directories.

“Amazing script deployment tool

Pros

Deploying scripts to our machines is really simple with this tool. The reporting feature is also well-built and makes exporting data a pretty easy too.

Cons

The backup feature had some bugs when we first tested it but it seems much better now, they are always working on improving their products.

“The simplest RMM tool

Pros

The pricing, support and ease of use are all great and the platform view makes management simple too. NinjaOne has been the simplest RMM tool I have used in years. We switched from another provider because of their outdated interface and limited scripting options.

Cons

I noticed the support section is tucked away behind a single sign-on. Some features also feel a bit oversimplified which can sometimes hide their full capabilities.

“Easy interface with great automation

Pros

My favorite things about NinjaOne are the easy to use interface and the automation features, especially patch management which has made monitoring and supporting our devices much more efficient.

Cons

One of the main issue is that some of the more advanced features, especially around reporting and customization feel a bit limited and it needs a lot of extra setup to work exactly how we want.

“Great support

Pros

The customer support is great but the user community around the tool is even better. Plus I am a big fan of the dashboard and all the tools they have integrated into the platform. Remotely managing any computer on the network has been extremely simple too.

Cons

I have had some trouble with the Apple device integration. Our MacBook setup is a bit unique but I feel it should still be able to handle it.

“excellent support!

Pros

NinjaOne platform is always being updated and is very user friendly. Plus it offers strong value for the money and the customer support has been excellent whenever I have needed help.

Cons

Licensing costs can spiral if you are not careful and the reporting system needs a complete overhaul and while the ticketing works, I still think it has a lot of room for improvement.

“An obvious choice for powerful automation

Pros

Their commitment to improvements, active engagement and the powerful automation features make this platform an obvious choice for me. On top of that the interface is extremely user-friendly for newcomers and the platform itself is very stable.

Cons

The quality of customer support has not been as good the last couple of years. We would also like better organization like having folders for policies and reports.

“allows easy fleet & patch management

Pros

This tool simplifies managing our entire computer fleet, tracking inventory and handling patches all in one place.

Cons

Currently there is a lack of management resources for Apple devices.

“Effortless deployment process

Pros

The deployment process is seamless, we were able to get it up and running with minimal effort as it deploys in minutes, not hours.

Cons

According to me the backup solution needs better support for on-premises systems and I think it would really benefit from having more on-premises backup options.

“Very efficient interface

Pros

Its user friendly interface and ease of use make managing endpoints and tickets very efficient. Plus the automation and remote monitoring tools save us a huge amount of time by letting us fix issues proactively before they escalate.

Cons

The setup and customization can be time-consuming for new users. That said once it is configured, the platform runs very smoothly and provides great value, so the initial effort pays off.

“Pretty easy to use and quite accurate

Pros

It is pretty easy to use, the patching management is accurate too and we get effective support from technicians who are constantly kept up to date.

Cons

Well the way it manages hardware inventory for computers and the non-networked devices connected to them needs to be better.

“simple, clean and effective dashboard!!

Pros

The user interface and dashboard are simple, clean and get the job done. Plus it has all the features we need and more across its RMM and remote access tools, letting our team manage a huge number of endpoints pretty easily. Overall it is an extremely effective product backed by a smart team and the price is very competitive too.

Cons

We sometimes find a small problem that interrupts our work but it is usually not a big deal, their support team is great at finding and fixing these issues very fast.

“Invaluable intelligence for our entire company

Pros

Our entire company runs on NinjaOne and it gives us invaluable intelligence and tools. The remote capabilities it provides for our endpoints are also absolutely amazing.

Cons

Well we are hoping they will integrate with a few other platforms we use but other than that, we love just about everything.

“Our top choice!

Pros

NinjaOne is our daily tool for staying on top of every issue for our MSP business and our clients.

Cons

It costs money but it saves us so much time that it's worth the price. I just wish we could turn off old alerts for computers that have been turned off for a long time.

“An amazing remote access tool

Pros

It is an amazing remote access tool that lets us support employees across the country. With it patch management is simple and easy to handle and the dashboard is responsive and clear too, highlighting all the important alerts for us.

Cons

Occasionally if a users internet connection gets spotty, it can freeze the remote access tools and they sometimes stay locked even after the connection improves.

“Simple to use and massive time saver

Pros

I am really impressed with how simple it is to use. The interface is also clean and easy to learn. Plus the automation is a massive time-saver as patching, scripts and software installs all run smoothly in the background. The remote access is very stable too and their support team is genuinely helpful when you need them.

Cons

The reporting functionality could be stronger. Plus I'd love more options to customize reports, particularly for clients who want branded or more detailed summaries and though the mobile app is functional but does not have all the features of the desktop version.

“Makes patch management a simple task

Pros

this software makes patch management for computers and phones a simple task because it is all automated. I just have to approve a few optional installs and it handles the rest.

Cons

Only drawback is that we currently cannot push contacts directly to a phones contact list through it. I have to email a VCF file to all my users instead but I have requested this as a new feature.

“An excellent choice for SMEs

Pros

For an SME like us that wants to consolidate platforms while gaining better insight into our laptop and desktop estate, NinjaOne is an excellent choice. Plus it delivers all the RMM functionality we need with a very easy to use interface.

Cons

We had trouble getting good help for our Rocky Linux computers. The program that runs on them also tends to stop working unexpectedly.

“Puts two tools in one place but missing some features

Pros

I love that NinjaOne puts two tools in one place. The result of it is that it is very easy to help someone and then take control of their computer right from the same screen. It also does a great job of keeping software updated and watching for problems.

Cons

Since it was newer, it was missing some features I was used to in other software. I heavily relied on a round-robin feature for ticketing, which this one handles differently through automation.

“great tool!

Pros

The app is simple to use. Plus it works great on Android phones, does not make them slow, is very practical and is easy for beginners to learn.

Cons

One thing I noticed is that the email verification system and its protective features are not fully optimized for today's threat landscape.

“A joy to use

Pros

It is very easy to use. The user interface is so friendly that it makes using the product a joy. The best thing is that it is already packed with features and they are always adding more.

Cons

A few features were occasionally glitchy but the support team was very helpful in troubleshooting and escalating the issues for a fix.

“Effortless setup and perfect for automated patching

Pros

Getting it set up was very easy. As newcomers to the MSP field, we needed a tool to handle automated patching and software deployment and this fit the bill perfectly.

Cons

I honestly dont have any negatives to mention. They are always improving the platform and adding new features and functions.

“fast & responsive team

Pros

The team is extremely fast and responsive and after switching from another solution, it is clear this RMM never bogs down or slows us down.

Cons

Nothing major but I think the permission settings could be more detailed, it is not always clear how a specific permission will affect other areas of the system. We also really need organization-level custom fields which are not available yet.

“Simple deployment with excellent documentation

Pros

Deployment and setup were simple and the documentation is excellent too. Support is also readily available for us to help with any problems that come up.

Cons

It was pricier than other RMM options and the base license did not even include remote support or helpdesk features.

“Easy to use and get running

Pros

It is easy to use and get running. Like we did not need much training at all. Also the RMM access felt very user friendly and basic.

Cons

Well it was not detailed enough for what I needed. I was looking for a more powerful system and came to know I could not filter down to see just the specific groups of computers I wanted.

“Impressive remote monitoring systems

Pros

I am really impressed with how NinjaOne's remote monitoring systems are configured.

Cons

You can automate a few things but the process often ends up creating more headaches than it solves.

“Really user friendly and enjoyable

Pros

Everything about it was great. The software is really user-friendly and I genuinely enjoyed using it.

Cons

While the interface is user-friendly and the remote monitoring is powerful, a downside I noticed is the limited customization for some reports and dashboards. This can feel restrictive for teams that need highly specific analytics.

“remote login feature is the best!!

Pros

The remote login feature is a favorite of mine for accessing machines.

Cons

No complaints from me so far but I have not been using it for very long.

“Amazing automation

Pros

It packs amazing automation features into a very user-friendly interface which makes remote monitoring and management a simple task.

Cons

The pricing structure can be confusing to figure out and I wish some of the advanced reporting features were more customizable.

“simple and clean software

Pros

NinjaOne software is lightweight, simple to deploy and has a clean interface that we able to start using it without much training. Also it truly simplifies remote monitoring and management.

Cons

As per me the ticketing system is pretty basic and can feel limiting andd though the native integrations are helpful but they need to expand their list.

“Failing automated tasks and confusing billing

Pros

The screen sharing and connection software runs very smoothly and efficiently.

Cons

There are a few things. Such as the mobile app needs improvement and the billing is confusing. Also our account manager does not reply, the reports are too basic and the automated tasks keep failing.

“has a pretty user friendly interface

Pros

the user interface is pretty user friendly and simple to navigate.

Cons

It is a bit on the expensive side compared to other similar products I come across.

“A great remote management tool

Pros

I must say it is a great tool for remote management and software installation.

Cons

At times scripts can fail unexpectedly and searching for specific devices can be a frustrating process.

“simple all in one system

Pros

It is a simple online system that puts different services like installing software and sharing our computer screen in one place. Plus it has great support.

Cons

Let me tell you that it is a purely cloud-based application. So if that does not work for your setup, you will need to look for a different solution.

“Extremely easy with powerful automation

Pros

NinjaOne is extremely easy to use, has powerful automation, responsive customer support and comprehensive remote management tools.

Cons

Some downsides are the limited integration choices, a few missing features and I find the price is a little high.

“easy setup that saves time

Pros

It costs a lot, especially for a small team which seems strange since it is made for them. However setting it up to manage our devices is very easy and has saved us a lot of time.

Cons

Yes it does simple jobs well but the more advanced automatic tasks and reports are very hard to set up correctly.

“Excellent task management tools

Pros

The interface is pretty basic and I like the task management tools as they are excellent.

Cons

It can lag occasionally during busy periods and the mobile app definitely needs some work.

“The best and most impressive team

Pros

NinjaOne team is the best. They are large enough to have the resources of a big company but small enough that I still get fast, personalized support. Everyone from sales to account managers and technicians, has been professional and responsive. Overall the software just works and I rarely have issues with the managed agents. If I have a question, support gets back to me the same day, often within the hour. Very impressive!

Cons

To be honest it is hard to find real problems because almost everything is great. Even though there are a few small things that would be nice to have but they are not essential. However I really love that they have a public product roadmap so you can see what features are coming next.

“Unmatched device management capabilities

Pros

The device management and RMM capabilities are unmatched by any other product I have tried. Plus policies are very easy to set up and deploy.

Cons

I'd like to see more integrations especially for handling software updates and deployments.

“An amazing and feature packed interface

Pros

Interface is amazing and packed with features. Support is also very helpful and informative during setup and testing.

Cons

The cost can get a little high if you have a lot of users or even just a few users but a very large number of endpoints to manage.

“Good but could be a lot better

Pros

Easy job management and a simple design make this one of my favorite tools for staying organized.

Cons

Well I think the reporting tools could be more powerful and I'd like more integrations with other applications we use.

“User friendly and efficient task management

Pros

There are a few things I really like such as the interface being user-friendly and the task management features work very efficiently.

Cons

I would really like more options for customizing how tasks are organized and prioritized.