- Home
- CyberSecurity
- NinjaOne
Reviews
NinjaOne Reviews
12 Review(s)
softwareOverall Rating
4.8
12 Review(s)
Rating Distribution
5
(10)
4
(2)
3
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.8
12 Review(s)
Rating Distribution
5
(10)
4
(2)
3
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Easy to use and help us to automate our standard work.
Easy to use and help us to automate our standard work.
Pros
It is easy to use and configure. The single pane of glass allows me to see everything I need and use. It takes a lot of standard work out of our hands.
Cons
There are so many extra options that it can be challenging to decide what to add.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Olaf
Information Technology and Services, 11-50 employees
More than a year
August 2024
Best RMM so far
Best RMM so far
Pros
The installation is quick and easy to use with fast responses to support questions and a good onboarding policy.
Cons
Pricing is not directly available and can only be accessed through the account manager.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Erik
Information Technology and Services, 1-10 employees
Less than 6 months
August 2024
NinjaOne helps me keep track of my tasks and stay on top of deadlines easily.
NinjaOne helps me keep track of my tasks and stay on top of deadlines easily.
Pros
The interface is elegant and simple and the automation features save me time.
Cons
I wish there were more customization options for organizing and labeling tasks.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Ana
Consumer Electronics, 11-50 employees
More than a year
August 2024
NinjaOne is great
NinjaOne is great
Pros
So far NinjaOne has been a fantastic product for our company.
Cons
The ticketing system could use some improvement as it can be somewhat difficult to find what I need in the admin center.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Bryson
Construction, 51-100 employees
Less than 6 months
August 2024
Configure, Deploy & Enjoy
Configure, Deploy & Enjoy
Pros
With every aspect of the software you can tell it has been designed by MSP professionals for MSP professionals. The toughest part for an MSP like us is maintaining policies across different customers and Ninja fits that need perfectly. I am also very impressed with the built-in backup documentation and ticket solution.
Cons
For us the bitdefender gravity zone is necessary for some customers who do not have EDR yet. This integration works fine for us but we are not particularly impressed with Bitdefender itself. It still feels like a tool with a multitude of options rather than an out of the box solution.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Gert-Jan
Information Technology and Services, 1-10 employees
Less than a year
August 2024
NinjaOne is the tool you have been missing
NinjaOne is the tool you have been missing
Pros
What I appreciate most about Ninja is its versatility. You can use it for just about anything needed such as helpdesk system administration desktop application administration and probably much more. It is an impressive tool that is not only reliable but also fast.
Cons
Honestly the reporting features have improved significantly with the latest releases this past year.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jackie
Utilities, 51-100 employees
More than a year
July 2024
Lewis M Ninja review
Lewis M Ninja review
Pros
I love the features especially the ability to make ad hoc connections without users needing to be on the domain.
Cons
Setting up was challenging and it was also difficult to remove and reinstall.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
8
Lewis
Real Estate, 101-500 employees
More than a year
July 2024
NinjaOne Has Been a Reliable and Easy to Use Solution
NinjaOne Has Been a Reliable and Easy to Use Solution
Pros
The capabilities of NinjaOne are excellent. It makes our work easier.
Cons
I do not have any dislikes for NinjaOne. Ninja one is superb.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Micheal
Hospital & Health Care, 500+ employees
More than a year
May 2024
NinjaOne Has Been an Effective IT Management Tool
NinjaOne Has Been an Effective IT Management Tool
Pros
Ninja one has been an outstanding IT management solution. I like its reliability and ease of use.
Cons
NinjaOne makes work easier. There are no dislikes about Ninja one.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Nyoro
Construction, 500+ employees
More than a year
May 2024
My Experience With NinjaOne
My Experience With NinjaOne
Pros
The tool includes great remote support features which make IT management easy.
Cons
Everything with Ninja One has been seamless. It is also affordable.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Kagera
Business Supplies and Equipment, 11-50 employees
More than a year
April 2024
NinjaOne is the NumberOne RMM for MSPs
NinjaOne is the NumberOne RMM for MSPs
Pros
It was used easily and installed. The GUI is simple yet provides everything needed at a glance with easy patching functionality and asset organization. NinjaOne is incredible.
Cons
I honestly cannot think of any shortcomings of Ninja one. It is an incredible product and essential for any MSP.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Andrew
Information Technology and Services, 1-10 employees
Less than a year
April 2024
its a bit expensive
its a bit expensive
Pros
It is very easy to use and was even simpler to train someone else on how to use it.
Cons
It could always be more user friendly and the pricing could be more simple too.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Stephen
Computer Networking, 1-10 employees
Less than a year
April 2024
Filters
Sort by:
Easy to use and help us to automate our standard work.
Easy to use and help us to automate our standard work.
Pros
It is easy to use and configure. The single pane of glass allows me to see everything I need and use. It takes a lot of standard work out of our hands.
Cons
There are so many extra options that it can be challenging to decide what to add.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Olaf
Information Technology and Services, 11-50 employees
More than a year
August 2024
Best RMM so far
Best RMM so far
Pros
The installation is quick and easy to use with fast responses to support questions and a good onboarding policy.
Cons
Pricing is not directly available and can only be accessed through the account manager.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Erik
Information Technology and Services, 1-10 employees
Less than 6 months
August 2024
NinjaOne helps me keep track of my tasks and stay on top of deadlines easily.
NinjaOne helps me keep track of my tasks and stay on top of deadlines easily.
Pros
The interface is elegant and simple and the automation features save me time.
Cons
I wish there were more customization options for organizing and labeling tasks.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Ana
Consumer Electronics, 11-50 employees
More than a year
August 2024
NinjaOne is great
NinjaOne is great
Pros
So far NinjaOne has been a fantastic product for our company.
Cons
The ticketing system could use some improvement as it can be somewhat difficult to find what I need in the admin center.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Bryson
Construction, 51-100 employees
Less than 6 months
August 2024
Configure, Deploy & Enjoy
Configure, Deploy & Enjoy
Pros
With every aspect of the software you can tell it has been designed by MSP professionals for MSP professionals. The toughest part for an MSP like us is maintaining policies across different customers and Ninja fits that need perfectly. I am also very impressed with the built-in backup documentation and ticket solution.
Cons
For us the bitdefender gravity zone is necessary for some customers who do not have EDR yet. This integration works fine for us but we are not particularly impressed with Bitdefender itself. It still feels like a tool with a multitude of options rather than an out of the box solution.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Gert-Jan
Information Technology and Services, 1-10 employees
Less than a year
August 2024
NinjaOne is the tool you have been missing
NinjaOne is the tool you have been missing
Pros
What I appreciate most about Ninja is its versatility. You can use it for just about anything needed such as helpdesk system administration desktop application administration and probably much more. It is an impressive tool that is not only reliable but also fast.
Cons
Honestly the reporting features have improved significantly with the latest releases this past year.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jackie
Utilities, 51-100 employees
More than a year
July 2024
Lewis M Ninja review
Lewis M Ninja review
Pros
I love the features especially the ability to make ad hoc connections without users needing to be on the domain.
Cons
Setting up was challenging and it was also difficult to remove and reinstall.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
8
Lewis
Real Estate, 101-500 employees
More than a year
July 2024
NinjaOne Has Been a Reliable and Easy to Use Solution
NinjaOne Has Been a Reliable and Easy to Use Solution
Pros
The capabilities of NinjaOne are excellent. It makes our work easier.
Cons
I do not have any dislikes for NinjaOne. Ninja one is superb.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Micheal
Hospital & Health Care, 500+ employees
More than a year
May 2024
NinjaOne Has Been an Effective IT Management Tool
NinjaOne Has Been an Effective IT Management Tool
Pros
Ninja one has been an outstanding IT management solution. I like its reliability and ease of use.
Cons
NinjaOne makes work easier. There are no dislikes about Ninja one.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Nyoro
Construction, 500+ employees
More than a year
May 2024
My Experience With NinjaOne
My Experience With NinjaOne
Pros
The tool includes great remote support features which make IT management easy.
Cons
Everything with Ninja One has been seamless. It is also affordable.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Kagera
Business Supplies and Equipment, 11-50 employees
More than a year
April 2024
NinjaOne is the NumberOne RMM for MSPs
NinjaOne is the NumberOne RMM for MSPs
Pros
It was used easily and installed. The GUI is simple yet provides everything needed at a glance with easy patching functionality and asset organization. NinjaOne is incredible.
Cons
I honestly cannot think of any shortcomings of Ninja one. It is an incredible product and essential for any MSP.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Andrew
Information Technology and Services, 1-10 employees
Less than a year
April 2024
its a bit expensive
its a bit expensive
Pros
It is very easy to use and was even simpler to train someone else on how to use it.
Cons
It could always be more user friendly and the pricing could be more simple too.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Stephen
Computer Networking, 1-10 employees
Less than a year
April 2024