ConnectWise SIEM

Powerful Product if You Have Time Available to Customize

Pros

Perch is very powerful and lets me monitor almost all aspects of my managed systems. The agent installation process is quick and effective.

Cons

Perch needs a lot of time to set up monitoring for all sources. Customizing alerts also takes quite a bit of time. This product is better suited for experienced sysadmins.

Perch failed us for Security and compliance

Pros

The initial pricing is appealing but costs can add up quickly. It doesn't scale very well.

Cons

Log retention is a problem. We failed an audit because we couldn't provide raw logs for the required time. Perch is a basic alerting system and sometimes misses alerts.

Outsourced SOC at it's best

Pros

The deployment is quite simple. Perch makes it easy to get started and provides excellent support by monitoring and notifying us about important events.

Cons

The product is pretty comprehensive. Perch does not try to overdo it with their service but it did be nice if they did a more thorough review of our first setup with us. We might have spotted issues sooner.

Useful for team collaboration

Pros

The integration with many of the essential services we rely on made this an obvious choice during our evaluation. The team's consistent communication helps us feel assured about how the product performs.

Cons

As with any product, there was a steep learning curve and I would say the documentation is not as good as it could be.

Perch has made delivering advanced security services possible for our business!

Pros

Perch has allowed us to centralize all information about possible breaches supported by an elite group of experts who help us understand it all. We have established a dynamic partnership with the Perch team and our clients appreciate that we are identifying potential threats before they escalate.

Cons

When we chose Perch to deploy to all of our managed clients, our initial deployment was a challenge. We expected this to be a smooth process led by the Perch team and that is not what we experienced. I believe that they have resolved some of these issues as recent deployments have gone more smoothly but when something wasn't working properly and they found the issue, it was typically a configuration issue that we never could have known needed to be done in a tool that we had never used. More guidance in this process would have been appreciated.

CNWR is good

Pros

Their customer support stands out and the community might be the strongest selling point. Frankly they have developed a tool anyone could replicate but they focus on selling the community and their commitment to improving the tool. Their team has been outstanding to collaborate with and has been a key player in the community for ongoing improvements and thought leadership.

Cons

The price is the only issue and it is really actually a competitive price.

Great Product for MSPs to keep their partners protected

Pros

It is simple to install and easy to manage and provides the extra oversight needed on the network around the clock.

Cons

Reports are lacking a bit but getting better.

Great Solution for SIEM and SOC for a Small or Mid-Market company serious about security

Pros

The toughest aspect of setting up most SIEMs is creating the SOC (Security Operations Center) the team that monitors the software so you get the most value out of the investment. Perch solves this issue so companies do not need to recruit, train or manage staff. It delivers instant value.

Cons

This tool should had a better way to scale to large and enterprise accounts. I see this getting expensive for large companies.

An excellent choice

Pros

The integration functions are done really well. We are highly satisfied with Perch giving us full access to both our data and our clients data while still offering a SOC service.

Cons

I wish there was a way to reach someone immediately by phone in the event of an emergency but we have not needed this so far.

An SOC that will have your back

Pros

Remote SOC fairly simple to learn clean interface and integration with numerous platforms.

Cons

Needs to integrate with more firewall logging. I believe it does not work with Watchguard or Fortinet presently. I would also like it if it could do vulnerability scanning or have the ability to automate some processes like disabling Microsoft 365 access if an account has suspicious activity or disabling an endpoint that is compromised.