ConnectWise SIEM Reviews
24 Review(s)
softwareOverall Rating
4.7
24 Review(s)
Rating Distribution
5
(17)
4
(6)
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Overall Rating
4.7
24 Review(s)
Rating Distribution
5
(17)
4
(6)
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Powerful Product if You Have Time Available to Customize
Powerful Product if You Have Time Available to Customize
Pros
Perch is very powerful and lets me monitor almost all aspects of my managed systems. The agent installation process is quick and effective.
Cons
Perch needs a lot of time to set up monitoring for all sources. Customizing alerts also takes quite a bit of time. This product is better suited for experienced sysadmins.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Eli
IT, 11-50 employees
Less than a year
April 2021
Perch failed us for Security and compliance
Perch failed us for Security and compliance
Pros
The initial pricing is appealing but costs can add up quickly. It doesn't scale very well.
Cons
Log retention is a problem. We failed an audit because we couldn't provide raw logs for the required time. Perch is a basic alerting system and sometimes misses alerts.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
3
Rob
IT, 11-50 employees
Less than a year
March 2021
Outsourced SOC at it's best
Outsourced SOC at it's best
Pros
The deployment is quite simple. Perch makes it easy to get started and provides excellent support by monitoring and notifying us about important events.
Cons
The product is pretty comprehensive. Perch does not try to overdo it with their service but it did be nice if they did a more thorough review of our first setup with us. We might have spotted issues sooner.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Andrew
IT, 11-50 employees
Less than a year
January 2021
Useful for team collaboration
Useful for team collaboration
Pros
The integration with many of the essential services we rely on made this an obvious choice during our evaluation. The team's consistent communication helps us feel assured about how the product performs.
Cons
As with any product, there was a steep learning curve and I would say the documentation is not as good as it could be.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
James
Information Technology and Services, 11-50 employees
More than a year
January 2021
Perch has made delivering advanced security services possible for our business!
Perch has made delivering advanced security services possible for our business!
Pros
Perch has allowed us to centralize all information about possible breaches supported by an elite group of experts who help us understand it all. We have established a dynamic partnership with the Perch team and our clients appreciate that we are identifying potential threats before they escalate.
Cons
When we chose Perch to deploy to all of our managed clients, our initial deployment was a challenge. We expected this to be a smooth process led by the Perch team and that is not what we experienced. I believe that they have resolved some of these issues as recent deployments have gone more smoothly but when something wasn't working properly and they found the issue, it was typically a configuration issue that we never could have known needed to be done in a tool that we had never used. More guidance in this process would have been appreciated.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
Michael
Computer & Network Security, 11-50 employees
Less than a year
January 2021
CNWR is good
CNWR is good
Pros
Their customer support stands out and the community might be the strongest selling point. Frankly they have developed a tool anyone could replicate but they focus on selling the community and their commitment to improving the tool. Their team has been outstanding to collaborate with and has been a key player in the community for ongoing improvements and thought leadership.
Cons
The price is the only issue and it is really actually a competitive price.
Ease of use
9
Value for money
7
Customer Support
10
Functionality
9
Matt
Information Technology and Services, 11-50 employees
More than a year
January 2021
Great Product for MSPs to keep their partners protected
Great Product for MSPs to keep their partners protected
Pros
It is simple to install and easy to manage and provides the extra oversight needed on the network around the clock.
Cons
Reports are lacking a bit but getting better.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dave
Information Technology and Services, 11-50 employees
More than a year
January 2021
Great Solution for SIEM and SOC for a Small or Mid-Market company serious about security
Great Solution for SIEM and SOC for a Small or Mid-Market company serious about security
Pros
The toughest aspect of setting up most SIEMs is creating the SOC (Security Operations Center) the team that monitors the software so you get the most value out of the investment. Perch solves this issue so companies do not need to recruit, train or manage staff. It delivers instant value.
Cons
This tool should had a better way to scale to large and enterprise accounts. I see this getting expensive for large companies.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keith
Information Technology and Services, 101-500 employees
More than a year
January 2021
An excellent choice
An excellent choice
Pros
The integration functions are done really well. We are highly satisfied with Perch giving us full access to both our data and our clients data while still offering a SOC service.
Cons
I wish there was a way to reach someone immediately by phone in the event of an emergency but we have not needed this so far.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Michael
Computer & Network Security, 11-50 employees
Less than 6 months
January 2021
An SOC that will have your back
An SOC that will have your back
Pros
Remote SOC fairly simple to learn clean interface and integration with numerous platforms.
Cons
Needs to integrate with more firewall logging. I believe it does not work with Watchguard or Fortinet presently. I would also like it if it could do vulnerability scanning or have the ability to automate some processes like disabling Microsoft 365 access if an account has suspicious activity or disabling an endpoint that is compromised.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas
Information Technology and Services, 500+ employees
More than a year
January 2021
Best SIEM for us busy administrators
Best SIEM for us busy administrators
Pros
The general usability is great. Everything is nice without any additional steps or complicated setup.
Cons
Speed of the platform overall some days it drags hard.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Peter
Information Technology and Services, 101-500 employees
More than a year
January 2021
Perch Security
Perch Security
Pros
Since we specialize in Cloud/Office 365 and serverless environments having a solution that meets these needs is crucial.
Cons
We feel that the SLA can be more competitive.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Ilya
Information Technology and Services, 1-10 employees
Less than a year
January 2021
Perch is great!
Perch is great!
Pros
The support team is fast approachable and highly knowledgeable.
Cons
The only con is that it is too bad we need a service such as this.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tarah
Information Technology and Services, 11-50 employees
More than a year
January 2021
Happy Customer
Happy Customer
Pros
The Perch team is easy to collaborate with and available whenever needed. The SEIM and SOC services deliver as promised and were extremely easy to implement.
Cons
As we use more and more Azure services, the current ability to access Azure logs is limited. We expect this to be improved over time but currently this area is not as feature rich as we would like.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandon
Information Technology and Services, 11-50 employees
Less than a year
January 2021
IDS/SIEM for MSP's
IDS/SIEM for MSP's
Pros
It is great to have an IDS/SIEM tailored to the MSP market. The product is crafted with MSP operations in mind and the pricing structure also aligns with the MSP sector.
Cons
If I had to pick one item, it would be that processes are not 100% polished. However, support is good and will make sure your issue is resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frankie
Computer & Network Security, 11-50 employees
More than a year
January 2021
An enterprise vs MSP view.
An enterprise vs MSP view.
Pros
The ease of implementation and appliance setup at each site is excellent. The web portal helps reduce our maintenance and overhead costs.
Cons
Query of information via Perchbana needs to be segmented by client sites.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
Matt
Information Technology and Services, 1-10 employees
More than a year
January 2021
Easy to configure
Easy to configure
Pros
The setup process is clear. After completing it once it becomes easy to replicate. Ensure you have the credentials to your switches to allow port mirroring for incoming and outgoing traffic.
Cons
Include in the instructions that you need the step about configuring your switch to monitor all traffic. This step should almost be first before you install otherwise it isn't seeing all traffic.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Adam
Information Technology and Services, 1-10 employees
More than a year
January 2021
Perch - Very Useful Tool
Perch - Very Useful Tool
Pros
The software is simple to operate and integrates with all our systems making it the centralized solution we needed. It has helped us assist our clients and uncover previously hidden security risks building greater trust with them.
Cons
Sometimes links don't take you to the correct alert which can cause confusion. Physical sensors can go offline which is troublesome given the remote nature of all employees.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jonathan
Information Technology and Services, 101-500 employees
Less than a year
January 2021
Perch gives you confidence and peace of mind
Perch gives you confidence and peace of mind
Pros
Integrating with existing platforms was key for us and so is Perch's active monitoring. It eases the load on my team and gives me peace of mind that multiple layers of alerts are watching our feeds and those of our clients.
Cons
The effectiveness of the monitoring is only as good as the number of incoming log feeds and the number and configuration of alert templates. We don't know what we don't know so it takes time to simply decide what is baseline monitoring for an environment and what is optimal monitoring.
Ease of use
7
Value for money
9
Customer Support
10
Functionality
9
Aaron
Information Technology and Services, 1-10 employees
More than a year
January 2021
Threat Intelligence
Threat Intelligence
Pros
The integration with O365 has been a major advantage allowing us to easily consolidate information in one place. The setup process was very simple as well.
Cons
We utilize Broadcom SEP (Symantec A/V) and would have liked to see an integration with Symantec's products.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Kevin
Financial Services, 500+ employees
More than a year
January 2021
Perch Security - SOC-backed Threat Hunting and SIEM that is not complicated
Perch Security - SOC-backed Threat Hunting and SIEM that is not complicated
Pros
Perch has a strong community vibe. Its users are passionate about it and readily support one another by sharing tips tricks and customizations. This collaboration extends to Perch itself as the improvements made to the product clearly reflect user feedback.
Cons
This is a product where the more one puts into it, the more one gets out of it. It is no magic system out of the box per se. This is not really Perch's fault but to a normal person one could think that.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Information Technology and Services, 11-50 employees
More than a year
January 2021
My Review
My Review
Pros
The volume of data collected and displayed provides excellent insights into what is happening across your network.
Cons
Alerts can be loud at first before fine tuning. ELKstack might be a little intimidating to newcomers at first.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Nick
Information Technology and Services, 1-10 employees
More than a year
January 2021
The tool has helped us immensly in providing cyberdefense to our customers
The tool has helped us immensly in providing cyberdefense to our customers
Pros
This product covers everything. It touches the network individual hosts and cloud-based resources collected into a very versatile and feature-rich SIEM or SIEM-like tool which gives us a clear view of our network activity.
Cons
When we first engaged with Perch they had not yet completed some key integrations. Those have been completed now. I can't really think of a current limitation that we wish were better. We are very happy with the product.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Karl
Computer & Network Security, 11-50 employees
More than a year
January 2021
Have your onboarding process ironed out and fully vetted before starting!
Have your onboarding process ironed out and fully vetted before starting!
Pros
The centralized view with integrations to most common industry applications is great. The team's expertise and knowledge drive the solution effectively.
Cons
The difficulty to use makes it difficult to manage, learn and understand the application.
Ease of use
4
Value for money
7
Customer Support
10
Functionality
6
Myriam
Information Technology and Services, 11-50 employees
Less than a year
January 2021
Filters
Sort by:
Powerful Product if You Have Time Available to Customize
Powerful Product if You Have Time Available to Customize
Pros
Perch is very powerful and lets me monitor almost all aspects of my managed systems. The agent installation process is quick and effective.
Cons
Perch needs a lot of time to set up monitoring for all sources. Customizing alerts also takes quite a bit of time. This product is better suited for experienced sysadmins.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Eli
IT, 11-50 employees
Less than a year
April 2021
Perch failed us for Security and compliance
Perch failed us for Security and compliance
Pros
The initial pricing is appealing but costs can add up quickly. It doesn't scale very well.
Cons
Log retention is a problem. We failed an audit because we couldn't provide raw logs for the required time. Perch is a basic alerting system and sometimes misses alerts.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
3
Rob
IT, 11-50 employees
Less than a year
March 2021
Outsourced SOC at it's best
Outsourced SOC at it's best
Pros
The deployment is quite simple. Perch makes it easy to get started and provides excellent support by monitoring and notifying us about important events.
Cons
The product is pretty comprehensive. Perch does not try to overdo it with their service but it did be nice if they did a more thorough review of our first setup with us. We might have spotted issues sooner.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Andrew
IT, 11-50 employees
Less than a year
January 2021
Useful for team collaboration
Useful for team collaboration
Pros
The integration with many of the essential services we rely on made this an obvious choice during our evaluation. The team's consistent communication helps us feel assured about how the product performs.
Cons
As with any product, there was a steep learning curve and I would say the documentation is not as good as it could be.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
James
Information Technology and Services, 11-50 employees
More than a year
January 2021
Perch has made delivering advanced security services possible for our business!
Perch has made delivering advanced security services possible for our business!
Pros
Perch has allowed us to centralize all information about possible breaches supported by an elite group of experts who help us understand it all. We have established a dynamic partnership with the Perch team and our clients appreciate that we are identifying potential threats before they escalate.
Cons
When we chose Perch to deploy to all of our managed clients, our initial deployment was a challenge. We expected this to be a smooth process led by the Perch team and that is not what we experienced. I believe that they have resolved some of these issues as recent deployments have gone more smoothly but when something wasn't working properly and they found the issue, it was typically a configuration issue that we never could have known needed to be done in a tool that we had never used. More guidance in this process would have been appreciated.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
Michael
Computer & Network Security, 11-50 employees
Less than a year
January 2021
CNWR is good
CNWR is good
Pros
Their customer support stands out and the community might be the strongest selling point. Frankly they have developed a tool anyone could replicate but they focus on selling the community and their commitment to improving the tool. Their team has been outstanding to collaborate with and has been a key player in the community for ongoing improvements and thought leadership.
Cons
The price is the only issue and it is really actually a competitive price.
Ease of use
9
Value for money
7
Customer Support
10
Functionality
9
Matt
Information Technology and Services, 11-50 employees
More than a year
January 2021
Great Product for MSPs to keep their partners protected
Great Product for MSPs to keep their partners protected
Pros
It is simple to install and easy to manage and provides the extra oversight needed on the network around the clock.
Cons
Reports are lacking a bit but getting better.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dave
Information Technology and Services, 11-50 employees
More than a year
January 2021
Great Solution for SIEM and SOC for a Small or Mid-Market company serious about security
Great Solution for SIEM and SOC for a Small or Mid-Market company serious about security
Pros
The toughest aspect of setting up most SIEMs is creating the SOC (Security Operations Center) the team that monitors the software so you get the most value out of the investment. Perch solves this issue so companies do not need to recruit, train or manage staff. It delivers instant value.
Cons
This tool should had a better way to scale to large and enterprise accounts. I see this getting expensive for large companies.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keith
Information Technology and Services, 101-500 employees
More than a year
January 2021
An excellent choice
An excellent choice
Pros
The integration functions are done really well. We are highly satisfied with Perch giving us full access to both our data and our clients data while still offering a SOC service.
Cons
I wish there was a way to reach someone immediately by phone in the event of an emergency but we have not needed this so far.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Michael
Computer & Network Security, 11-50 employees
Less than 6 months
January 2021
An SOC that will have your back
An SOC that will have your back
Pros
Remote SOC fairly simple to learn clean interface and integration with numerous platforms.
Cons
Needs to integrate with more firewall logging. I believe it does not work with Watchguard or Fortinet presently. I would also like it if it could do vulnerability scanning or have the ability to automate some processes like disabling Microsoft 365 access if an account has suspicious activity or disabling an endpoint that is compromised.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas
Information Technology and Services, 500+ employees
More than a year
January 2021
Best SIEM for us busy administrators
Best SIEM for us busy administrators
Pros
The general usability is great. Everything is nice without any additional steps or complicated setup.
Cons
Speed of the platform overall some days it drags hard.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Peter
Information Technology and Services, 101-500 employees
More than a year
January 2021
Perch Security
Perch Security
Pros
Since we specialize in Cloud/Office 365 and serverless environments having a solution that meets these needs is crucial.
Cons
We feel that the SLA can be more competitive.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Ilya
Information Technology and Services, 1-10 employees
Less than a year
January 2021
Perch is great!
Perch is great!
Pros
The support team is fast approachable and highly knowledgeable.
Cons
The only con is that it is too bad we need a service such as this.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tarah
Information Technology and Services, 11-50 employees
More than a year
January 2021
Happy Customer
Happy Customer
Pros
The Perch team is easy to collaborate with and available whenever needed. The SEIM and SOC services deliver as promised and were extremely easy to implement.
Cons
As we use more and more Azure services, the current ability to access Azure logs is limited. We expect this to be improved over time but currently this area is not as feature rich as we would like.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandon
Information Technology and Services, 11-50 employees
Less than a year
January 2021
IDS/SIEM for MSP's
IDS/SIEM for MSP's
Pros
It is great to have an IDS/SIEM tailored to the MSP market. The product is crafted with MSP operations in mind and the pricing structure also aligns with the MSP sector.
Cons
If I had to pick one item, it would be that processes are not 100% polished. However, support is good and will make sure your issue is resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frankie
Computer & Network Security, 11-50 employees
More than a year
January 2021
An enterprise vs MSP view.
An enterprise vs MSP view.
Pros
The ease of implementation and appliance setup at each site is excellent. The web portal helps reduce our maintenance and overhead costs.
Cons
Query of information via Perchbana needs to be segmented by client sites.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
Matt
Information Technology and Services, 1-10 employees
More than a year
January 2021
Easy to configure
Easy to configure
Pros
The setup process is clear. After completing it once it becomes easy to replicate. Ensure you have the credentials to your switches to allow port mirroring for incoming and outgoing traffic.
Cons
Include in the instructions that you need the step about configuring your switch to monitor all traffic. This step should almost be first before you install otherwise it isn't seeing all traffic.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Adam
Information Technology and Services, 1-10 employees
More than a year
January 2021
Perch - Very Useful Tool
Perch - Very Useful Tool
Pros
The software is simple to operate and integrates with all our systems making it the centralized solution we needed. It has helped us assist our clients and uncover previously hidden security risks building greater trust with them.
Cons
Sometimes links don't take you to the correct alert which can cause confusion. Physical sensors can go offline which is troublesome given the remote nature of all employees.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jonathan
Information Technology and Services, 101-500 employees
Less than a year
January 2021
Perch gives you confidence and peace of mind
Perch gives you confidence and peace of mind
Pros
Integrating with existing platforms was key for us and so is Perch's active monitoring. It eases the load on my team and gives me peace of mind that multiple layers of alerts are watching our feeds and those of our clients.
Cons
The effectiveness of the monitoring is only as good as the number of incoming log feeds and the number and configuration of alert templates. We don't know what we don't know so it takes time to simply decide what is baseline monitoring for an environment and what is optimal monitoring.
Ease of use
7
Value for money
9
Customer Support
10
Functionality
9
Aaron
Information Technology and Services, 1-10 employees
More than a year
January 2021
Threat Intelligence
Threat Intelligence
Pros
The integration with O365 has been a major advantage allowing us to easily consolidate information in one place. The setup process was very simple as well.
Cons
We utilize Broadcom SEP (Symantec A/V) and would have liked to see an integration with Symantec's products.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Kevin
Financial Services, 500+ employees
More than a year
January 2021
Perch Security - SOC-backed Threat Hunting and SIEM that is not complicated
Perch Security - SOC-backed Threat Hunting and SIEM that is not complicated
Pros
Perch has a strong community vibe. Its users are passionate about it and readily support one another by sharing tips tricks and customizations. This collaboration extends to Perch itself as the improvements made to the product clearly reflect user feedback.
Cons
This is a product where the more one puts into it, the more one gets out of it. It is no magic system out of the box per se. This is not really Perch's fault but to a normal person one could think that.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Information Technology and Services, 11-50 employees
More than a year
January 2021
My Review
My Review
Pros
The volume of data collected and displayed provides excellent insights into what is happening across your network.
Cons
Alerts can be loud at first before fine tuning. ELKstack might be a little intimidating to newcomers at first.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Nick
Information Technology and Services, 1-10 employees
More than a year
January 2021
The tool has helped us immensly in providing cyberdefense to our customers
The tool has helped us immensly in providing cyberdefense to our customers
Pros
This product covers everything. It touches the network individual hosts and cloud-based resources collected into a very versatile and feature-rich SIEM or SIEM-like tool which gives us a clear view of our network activity.
Cons
When we first engaged with Perch they had not yet completed some key integrations. Those have been completed now. I can't really think of a current limitation that we wish were better. We are very happy with the product.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Karl
Computer & Network Security, 11-50 employees
More than a year
January 2021
Have your onboarding process ironed out and fully vetted before starting!
Have your onboarding process ironed out and fully vetted before starting!
Pros
The centralized view with integrations to most common industry applications is great. The team's expertise and knowledge drive the solution effectively.
Cons
The difficulty to use makes it difficult to manage, learn and understand the application.
Ease of use
4
Value for money
7
Customer Support
10
Functionality
6
Myriam
Information Technology and Services, 11-50 employees
Less than a year
January 2021