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SentinelOne Reviews
23 Review(s)
softwareOverall Rating
4.8
23 Review(s)
Rating Distribution
5
(19)
4
(3)
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.8
23 Review(s)
Rating Distribution
5
(19)
4
(3)
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Honest Sentinel One insight after 6 months
Honest Sentinel One insight after 6 months
Pros
Its AIpowered automatic endpoint protection offers great detection and response features. It reduces the manual workload for the security team.
Cons
SentinelOne does not have an uninstaller tool. If an endpoint is not connected to the portal you cannot uninstall it. The only option left is to format the endpoint. They also do not have a good knowledge base online for managing and configuring it. The support team takes too long to solve issues.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Yash
Finance, 500+ employees
Less than a year
August 2024
Great Product - Sometimes too good
Great Product - Sometimes too good
Pros
I appreciate the detection and response system as it focuses on malicious behavior, not just files. It has protected clients and users from actual attacks.
Cons
Sometimes it works a bit too well like when I am just clearing shadow copy data. But since such actions could be part of a malicious attack I did say its worth having to disable it now and then. Also updates occasionally fail requiring a complete reinstall which can be tricky often involving the cleaner tool and safe mode.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Not Specified, 101-500 employees
More than a year
June 2024
This is not just about marketing but real protection against the most complex threats.
This is not just about marketing but real protection against the most complex threats.
Pros
The agent is not heavy, and the false-positive rate is low. The API and integrations are very helpful.
Cons
Mobile platforms have not been integrated into the XDR platform yet.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Simone
Not Specified, 11-50 employees
More than a year
April 2024
Best AI Antivirus
Best AI Antivirus
Pros
It stop almost all bugs, and I can remotely access devices. I also like the ability to send broadcast messages.
Cons
It generates too many false positives which can get annoying.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Romil
Not Specified, 101-500 employees
More than a year
April 2024
A Great Threat Management Solution
A Great Threat Management Solution
Pros
It offers excellent network and cybersecurity features along with strong threat intelligence capabilities.
Cons
I have nothing to complain about. SentinelOne has been really helpful.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Franco
Mechanical or Industrial Engineering, 11-50 employees
More than a year
March 2024
Great product - its too good sometimes but not too annoying
Great product - its too good sometimes but not too annoying
Pros
It monitors behavior sometimes mistaking legitimate software and commands for threats but it is easy to reverse and continue. There are plenty of options for whitelisting, and it is difficult to remove, making it hard to bypass.
Cons
Sometimes I wish I could handle VSS maintenance without turning off the agent but since viruses can target VSS, I am okay with it. I have faced some issues with duplicate agents on the management side and updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Insurance, 101-500 employees
More than a year
November 2023
One of the industry leaders in EPP
One of the industry leaders in EPP
Pros
We appreciate everything about S1. It is a great product with a wide range of features, including the option to add active threat hunting and managed detection and response.
Cons
It is not the cheapest product out there once you add all the features but that is the cost for solid security.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
10
Lucas
Information Technology and Services, 1-10 employees
Less than a year
November 2023
Endpoint Detection and Response that delivers what it promises.
Endpoint Detection and Response that delivers what it promises.
Pros
The pricing is reasonable for the quality of the product. Detection is reliable, catching things other products might miss. Setup and customization were simple, and support has always quickly resolved any issues I had.
Cons
So far I have only had minor problems which their support team was quick to fix. Thankfully no major issues have come up and it is doing its job well.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Russell
Non-Profit Organization Management, 11-50 employees
Less than a year
November 2023
SentinelOne does great job for protection and remediation
SentinelOne does great job for protection and remediation
Pros
It is easy to start and use, provides solid reporting and handles all my data effectively.
Cons
As an admin the web interface could be simpler when it comes to handling and disabling agents when needed.
Ease of use
6
Value for money
6
Customer Support
10
Functionality
10
Tom
Aviation & Aerospace, 51-100 employees
More than a year
October 2023
Awsome choice in EDR
Awsome choice in EDR
Pros
Very efficient in detecting zero day vulnerabilities with lot of customizing options. The whitelisting catalog ensures that common applications are properly set up for customers.
Cons
Like other AI and machine learning tools there are false positives sometimes which make setting the right exclusions tricky for me.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Charles
Information Technology and Services, 51-100 employees
More than a year
July 2023
A Perfect EDR solution with Autonomous Response Capabilties
A Perfect EDR solution with Autonomous Response Capabilties
Pros
It responds to threats automatically whether the system is online or offline. Deployment and configuration are simple. The user interface is clean and provides access to detailed documentation, useful for both operations and troubleshooting. Support is quick to respond and resolves issues with just a few emails.
Cons
They need to add a few more features in vulnerability management to compete with other top vendors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Information Technology and Services, 11-50 employees
More than a year
May 2023
Cost per feature and overall strengths is great
Cost per feature and overall strengths is great
Pros
The price point for the EDR capabilities made this the best choice for us. While we considered Crowdstrike several times, S1 won us over particularly when factoring in price and value. The alerts were more accurate, saving us time and it integrates well with various other cybersecurity services through its API options.
Cons
Occasionally there is a false alert or the issue with pulling the network cord on endpoints that do not seem to have a spreading virus. The biggest problem, though, was years ago when rebooting our domain controllers could crash things if the SentinelOne software had internal database corruption. Thankfully, that has not happened in over a year, and we are happy now.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Education Management, 500+ employees
More than a year
April 2023
SentinelOne is a great endopoint management solution!
SentinelOne is a great endopoint management solution!
Pros
Sentinel one was simple to add to our system
Cons
Honestly we do not have many issues with Sentinel one. We are happy with it!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Donny
Information Technology and Services, 101-500 employees
More than a year
April 2023
SentinelOne the best Endpoint protection solution in a long time
SentinelOne the best Endpoint protection solution in a long time
Pros
There are so many things I love about SentinelOne. The Roll back feature is fantastic and the Storyline makes threat hunting effortless.
Cons
The only downside is that the Sentinelone mobile agent dashboard is not yet integrated into the main dashboard but that update is coming soon.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephan
Computer & Network Security, 1-10 employees
More than a year
March 2023
Protect your Devices with SentinelOne
Protect your Devices with SentinelOne
Pros
It is one of the top XDR and EDR cloudbased tools on the market. Offering Core, Control and Complete licenses depending on user needs is an excellent feature. It processes incident details quickly, and the deep visibility feature is impressive.
Cons
Other tools offer similar features at a lower price. Also the user interface is a bit challenging for beginners. Lastly blacklisting can only be done at the group level.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
10
Abhishek
Design, 11-50 employees
Less than a year
March 2023
Sentinel One - Good Value for the Money.
Sentinel One - Good Value for the Money.
Pros
S1 provides nearly all the same features as its competitors but at a much better price.
Cons
Figuring out the UI is confusing and rolling out the software was a bit tough. I ended up using a third party tool to get it done.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Brent
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
January 2023
Integrated with MSP
Integrated with MSP
Pros
It is easy to use since our MSP manages it and recommended it. We have not had any issues which is great!
Cons
We planned to install it on workstations, but it was too expensive. Maybe better educational discounts will be available later.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Stewart
Education Management, 101-500 employees
Less than a year
January 2023
Great security tool, great customer service
Great security tool, great customer service
Pros
The customer service is exceptional. The support team is knowledgeable about the software and reliable in solving problems. SentinelOne also serves as a strong antivirus solution that we use to monitor and protect our endpoints.
Cons
The setup was a bit tricky and it takes some time to learn how to use the software correctly.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Jacob
Marketing and Advertising, 11-50 employees
More than a year
January 2023
Ease of use at a cost
Ease of use at a cost
Pros
The product is very simple to set up, and in most cases, it auto-remediates, making it a set-it-and-forget-it system. But it does have some quirks.
Cons
It gives a lot of false positives and does not have a full rollback feature for Macs. The detection engine has too many false positives, which is the most frustrating part.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
4
Mishan
Telecommunications, 101-500 employees
Less than 6 months
January 2023
Overall good other than a few exceptions
Overall good other than a few exceptions
Pros
I really like its reporting monitoring, and alerting capabilities.
Cons
From an investigative perspective I think the deep dive search could be improved.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Pratik
Computer Software, 500+ employees
More than a year
January 2023
EDR Solution - Great Product
EDR Solution - Great Product
Pros
I find it so easy to use and it ranks highly in the MITRE ATTACK framework and has been very effective for our business as an EDR security solution.
Cons
It highlighted a lot of our internal unsigned programs as suspicious, but with some exception mapping, that was easy to fix.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Timothy
Mining & Metals, 101-500 employees
Less than a year
January 2023
Excellent Product with Outstanding Capability for Endpoint Detection and Response
Excellent Product with Outstanding Capability for Endpoint Detection and Response
Pros
The Deep Visibility feature in Sentinelone is the most impactful part of the software making threat hunting an excellent experience.
Cons
Sentinelone requires users to encrypt threat files with a complex password before downloading them. This makes it harder when checking the file locally. Using a browser generated password to meet the complexity requirements makes it even more difficult to remember and you constantly have to check saved passwords. It would be much easier if a standard password like "infected" was used or at least let users use simpler passwords.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Abdulquadri
Computer & Network Security, 1-10 employees
Less than a year
January 2023
Great Software!
Great Software!
Pros
It is very easy to use and the installation process is smooth.
Cons
When whitelisting something that was flagged it does something strange to the file path. The actual path is not whitelisted and you have to go in manually and change it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandon
Retail, 101-500 employees
Less than a year
January 2023
Filters
Sort by:
Honest Sentinel One insight after 6 months
Honest Sentinel One insight after 6 months
Pros
Its AIpowered automatic endpoint protection offers great detection and response features. It reduces the manual workload for the security team.
Cons
SentinelOne does not have an uninstaller tool. If an endpoint is not connected to the portal you cannot uninstall it. The only option left is to format the endpoint. They also do not have a good knowledge base online for managing and configuring it. The support team takes too long to solve issues.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Yash
Finance, 500+ employees
Less than a year
August 2024
Great Product - Sometimes too good
Great Product - Sometimes too good
Pros
I appreciate the detection and response system as it focuses on malicious behavior, not just files. It has protected clients and users from actual attacks.
Cons
Sometimes it works a bit too well like when I am just clearing shadow copy data. But since such actions could be part of a malicious attack I did say its worth having to disable it now and then. Also updates occasionally fail requiring a complete reinstall which can be tricky often involving the cleaner tool and safe mode.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Not Specified, 101-500 employees
More than a year
June 2024
This is not just about marketing but real protection against the most complex threats.
This is not just about marketing but real protection against the most complex threats.
Pros
The agent is not heavy, and the false-positive rate is low. The API and integrations are very helpful.
Cons
Mobile platforms have not been integrated into the XDR platform yet.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Simone
Not Specified, 11-50 employees
More than a year
April 2024
Best AI Antivirus
Best AI Antivirus
Pros
It stop almost all bugs, and I can remotely access devices. I also like the ability to send broadcast messages.
Cons
It generates too many false positives which can get annoying.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Romil
Not Specified, 101-500 employees
More than a year
April 2024
A Great Threat Management Solution
A Great Threat Management Solution
Pros
It offers excellent network and cybersecurity features along with strong threat intelligence capabilities.
Cons
I have nothing to complain about. SentinelOne has been really helpful.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Franco
Mechanical or Industrial Engineering, 11-50 employees
More than a year
March 2024
Great product - its too good sometimes but not too annoying
Great product - its too good sometimes but not too annoying
Pros
It monitors behavior sometimes mistaking legitimate software and commands for threats but it is easy to reverse and continue. There are plenty of options for whitelisting, and it is difficult to remove, making it hard to bypass.
Cons
Sometimes I wish I could handle VSS maintenance without turning off the agent but since viruses can target VSS, I am okay with it. I have faced some issues with duplicate agents on the management side and updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Insurance, 101-500 employees
More than a year
November 2023
One of the industry leaders in EPP
One of the industry leaders in EPP
Pros
We appreciate everything about S1. It is a great product with a wide range of features, including the option to add active threat hunting and managed detection and response.
Cons
It is not the cheapest product out there once you add all the features but that is the cost for solid security.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
10
Lucas
Information Technology and Services, 1-10 employees
Less than a year
November 2023
Endpoint Detection and Response that delivers what it promises.
Endpoint Detection and Response that delivers what it promises.
Pros
The pricing is reasonable for the quality of the product. Detection is reliable, catching things other products might miss. Setup and customization were simple, and support has always quickly resolved any issues I had.
Cons
So far I have only had minor problems which their support team was quick to fix. Thankfully no major issues have come up and it is doing its job well.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Russell
Non-Profit Organization Management, 11-50 employees
Less than a year
November 2023
SentinelOne does great job for protection and remediation
SentinelOne does great job for protection and remediation
Pros
It is easy to start and use, provides solid reporting and handles all my data effectively.
Cons
As an admin the web interface could be simpler when it comes to handling and disabling agents when needed.
Ease of use
6
Value for money
6
Customer Support
10
Functionality
10
Tom
Aviation & Aerospace, 51-100 employees
More than a year
October 2023
Awsome choice in EDR
Awsome choice in EDR
Pros
Very efficient in detecting zero day vulnerabilities with lot of customizing options. The whitelisting catalog ensures that common applications are properly set up for customers.
Cons
Like other AI and machine learning tools there are false positives sometimes which make setting the right exclusions tricky for me.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Charles
Information Technology and Services, 51-100 employees
More than a year
July 2023
A Perfect EDR solution with Autonomous Response Capabilties
A Perfect EDR solution with Autonomous Response Capabilties
Pros
It responds to threats automatically whether the system is online or offline. Deployment and configuration are simple. The user interface is clean and provides access to detailed documentation, useful for both operations and troubleshooting. Support is quick to respond and resolves issues with just a few emails.
Cons
They need to add a few more features in vulnerability management to compete with other top vendors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Information Technology and Services, 11-50 employees
More than a year
May 2023
Cost per feature and overall strengths is great
Cost per feature and overall strengths is great
Pros
The price point for the EDR capabilities made this the best choice for us. While we considered Crowdstrike several times, S1 won us over particularly when factoring in price and value. The alerts were more accurate, saving us time and it integrates well with various other cybersecurity services through its API options.
Cons
Occasionally there is a false alert or the issue with pulling the network cord on endpoints that do not seem to have a spreading virus. The biggest problem, though, was years ago when rebooting our domain controllers could crash things if the SentinelOne software had internal database corruption. Thankfully, that has not happened in over a year, and we are happy now.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Education Management, 500+ employees
More than a year
April 2023
SentinelOne is a great endopoint management solution!
SentinelOne is a great endopoint management solution!
Pros
Sentinel one was simple to add to our system
Cons
Honestly we do not have many issues with Sentinel one. We are happy with it!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Donny
Information Technology and Services, 101-500 employees
More than a year
April 2023
SentinelOne the best Endpoint protection solution in a long time
SentinelOne the best Endpoint protection solution in a long time
Pros
There are so many things I love about SentinelOne. The Roll back feature is fantastic and the Storyline makes threat hunting effortless.
Cons
The only downside is that the Sentinelone mobile agent dashboard is not yet integrated into the main dashboard but that update is coming soon.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephan
Computer & Network Security, 1-10 employees
More than a year
March 2023
Protect your Devices with SentinelOne
Protect your Devices with SentinelOne
Pros
It is one of the top XDR and EDR cloudbased tools on the market. Offering Core, Control and Complete licenses depending on user needs is an excellent feature. It processes incident details quickly, and the deep visibility feature is impressive.
Cons
Other tools offer similar features at a lower price. Also the user interface is a bit challenging for beginners. Lastly blacklisting can only be done at the group level.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
10
Abhishek
Design, 11-50 employees
Less than a year
March 2023
Sentinel One - Good Value for the Money.
Sentinel One - Good Value for the Money.
Pros
S1 provides nearly all the same features as its competitors but at a much better price.
Cons
Figuring out the UI is confusing and rolling out the software was a bit tough. I ended up using a third party tool to get it done.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Brent
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
January 2023
Integrated with MSP
Integrated with MSP
Pros
It is easy to use since our MSP manages it and recommended it. We have not had any issues which is great!
Cons
We planned to install it on workstations, but it was too expensive. Maybe better educational discounts will be available later.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Stewart
Education Management, 101-500 employees
Less than a year
January 2023
Great security tool, great customer service
Great security tool, great customer service
Pros
The customer service is exceptional. The support team is knowledgeable about the software and reliable in solving problems. SentinelOne also serves as a strong antivirus solution that we use to monitor and protect our endpoints.
Cons
The setup was a bit tricky and it takes some time to learn how to use the software correctly.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Jacob
Marketing and Advertising, 11-50 employees
More than a year
January 2023
Ease of use at a cost
Ease of use at a cost
Pros
The product is very simple to set up, and in most cases, it auto-remediates, making it a set-it-and-forget-it system. But it does have some quirks.
Cons
It gives a lot of false positives and does not have a full rollback feature for Macs. The detection engine has too many false positives, which is the most frustrating part.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
4
Mishan
Telecommunications, 101-500 employees
Less than 6 months
January 2023
Overall good other than a few exceptions
Overall good other than a few exceptions
Pros
I really like its reporting monitoring, and alerting capabilities.
Cons
From an investigative perspective I think the deep dive search could be improved.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Pratik
Computer Software, 500+ employees
More than a year
January 2023
EDR Solution - Great Product
EDR Solution - Great Product
Pros
I find it so easy to use and it ranks highly in the MITRE ATTACK framework and has been very effective for our business as an EDR security solution.
Cons
It highlighted a lot of our internal unsigned programs as suspicious, but with some exception mapping, that was easy to fix.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Timothy
Mining & Metals, 101-500 employees
Less than a year
January 2023
Excellent Product with Outstanding Capability for Endpoint Detection and Response
Excellent Product with Outstanding Capability for Endpoint Detection and Response
Pros
The Deep Visibility feature in Sentinelone is the most impactful part of the software making threat hunting an excellent experience.
Cons
Sentinelone requires users to encrypt threat files with a complex password before downloading them. This makes it harder when checking the file locally. Using a browser generated password to meet the complexity requirements makes it even more difficult to remember and you constantly have to check saved passwords. It would be much easier if a standard password like "infected" was used or at least let users use simpler passwords.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Abdulquadri
Computer & Network Security, 1-10 employees
Less than a year
January 2023
Great Software!
Great Software!
Pros
It is very easy to use and the installation process is smooth.
Cons
When whitelisting something that was flagged it does something strange to the file path. The actual path is not whitelisted and you have to go in manually and change it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandon
Retail, 101-500 employees
Less than a year
January 2023