Last Updated
Overview
BetterCommerce helps B2B and wholesale teams unify eCommerce, order management, product information, and customer experiences in one composable platform. While the initial setup may take some time, its flexible architecture supports scalable operations and self-service buying. Overall, it suits mid-sized and enterprise commerce businesses.
BetterCommerce Specifications
- Multi-channel Management
- Order Management
- Promotions Management
- Reporting/Analytics
BetterCommerce Features
B2B Commerce
The platform enables B2B commerce by providing a self-service buying experience through a branded buyer portal. It supports RFQs, price books, catalogs, and account-level controls while integrating with ERP systems. Businesses can streamline ordering workflows, reduce manual effort, and manage complex B2B transactions efficiently.
B2B Connect
The platform delivers B2BConnect by linking communication channels such as WhatsApp, Email, Teams, and Slack into a unified system. It enables sales and support teams to collaborate across channels, manage customer interactions centrally, and streamline communication workflows for faster and more consistent B2B engagement.
B2B Order Management
The software provides B2B order management by automating the full order lifecycle from placement to delivery. It offers real-time visibility into stock, supports invoicing, and helps manage shipments and warehouse operations. Businesses can streamline order processing, improve accuracy, and maintain efficient supply chain coordination.
Cross Border Commerce
The platform enables cross border commerce by supporting businesses in expanding into international markets without operational complexity. It helps manage multi-region sales, localized transactions, and cross-border workflows. Organizations can simplify global commerce operations while maintaining consistent experiences across different countries and customer segments.
B2B2C Commerce
The software supports B2B2C commerce by enabling businesses to serve both B2B customers and end consumers through a unified platform. It facilitates direct-to-consumer journeys alongside traditional B2B operations, helping brands deliver consistent omnichannel experiences, personalized pricing, and integrated commerce workflows across channels.
Pros And Cons of BetterCommerce
Pros
Easy to use day to day
Strong B2B commerce capabilities
Fast and scalable platform performance
Cons
Lacks some CRM functionality
Performance can be slow under load/peak hours
BetterCommerce Reviews
Total 15 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars33%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Jason G.
Small Business, 11-50 employees
“has complete b2b features”
Pros
After spending more than 20 years in eCommerce as a B2B consultant and solution architect, I have reviewed many platforms. It left a strong impression after a detailed demo and evaluation. Also its B2B eCommerce features are very complete, the Product Information Management capabilities are good too and the order routing and management tools are well built. The platform is also very easy to use and connects well with backend systems like ERPs and WMSs. It's marketed as a headless platform but it also includes its own native storefront which adds useful flexibility.
Cons
The only two notable gaps I noticed are the lack of a CRM module and the absence of a Marketplace module. That said, many B2B suppliers may not require either of these or they may already rely on separate systems to handle those functions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Abhimanyu s.
Mid Market, 101-500 employees
“Cost effective and reliable tool”
Pros
It is a cost-effective and reliable e-commerce suite with great features that cover most of the web and app experiences an organization would want to build. It also comes with ready made integrations for payment aggregators and service providers, shipment tracking partners and includes built-in OMS, WMS and fraud check capabilities.
Cons
It�still falls short when�it�comes to supporting a true omni-channel journey and point-of-sale touchpoints.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Apparel & Fashion, 101-500 employees
“Comes with core commerce features”
Pros
This tool covers all the core commerce features you'd expect, including PIM, OMS, commerce, CMS and more. On top of that it performs very well and scales very well too. Our website pulls data from the tool backend and runs very fast. Their support team has also been fantastic and that level of support really matters a lot in India.
Cons
Every now and then, we've run into some regression issues while building new features. That said, the positive part is that the team responds very quickly and fixes those issues fast.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
6
Frequently Asked Questions
What level of support does BetterCommerce offer?
BetterCommerce offers support through phone, email, ticket submission, and a help center.
Does BetterCommerce offer an API?
Yes, BetterCommerce offers an API.
Does BetterCommerce have a mobile app?
No, BetterCommerce does not offer a dedicated mobile app.
Who are the typical users of BetterCommerce?
BetterCommerce features are used by organizations across a wide range of industries and businesses, including distribution, wholesale, and manufacturing.
What other apps does BetterCommerce integrate with?
BetterCommerce integrates with multiple systems and platforms, including dotdigital, Microsoft Dynamics 365, and Xero Accounting Solution.
What language does BetterCommerce support?
BetterCommerce primarily supports the English language.
What types of pricing plans does BetterCommerce offer?
BetterCommerce price starts at $15,000; it also offers two pricing models, a Simple and an Advanced pricing model. Get a detailed BetterCommerce cost breakdown tailored to your specific requirements.