Bolt Software

“Worst experience as they left me behind at the airport in the dead of night

Pros

At this stage I cannot say anything positive.

Cons

I had a truly frustrating and disappointing experience with it. I scheduled a pick up from the airport at 1am as my flight was landing at midnight. I was worried about being stranded and was willing to pay extra for peace of mind. Over the next few days I kept checking the app for ride details but all it showed was that a driver would arrive at 23:50 and wait until 1:05am. When my flight arrived a little early I felt relieved that I would not be late for my ride. But when I checked the app just after midnight, there were no new updates. I went to the car park and when I checked again, the ride had disappeared. And that too with no message, no explanation just gone. My fear of being stranded in the cold at 1am started to feel real. I kept checking the app but there was nothing. I decided to wait until 1am just in case someone showed up since I was told I'd be fined if I was late or did not show up. After 30 minutes with no one in sight, I finally ordered an Uber which arrived at 1:05am. Halfway through the ride, I received an email from Bolt saying that on top of my �60 booking fee for a ride that never happened, I was charged a cancellation fee for not showing up. I was furious. But I had proof such as time stamped screenshots of the scheduled ride and when it disappeared, plus my Uber receipt showing I was picked up at the same time the ride was supposed to start. I thought emailing them everything would solve it. How wrong was I as I ended up in a long email chain with several of its staff members, all of whom refused to issue a refund and were rude and patronizing. They insisted the driver had to be compensated because he waited for me and called and messaged me. I pointed out that there were no messages or calls and there was no record of the ride. I asked why I would pay for an Uber instead of using the prepaid Bolt ride and showed them proof that I was at the location while the driver was supposedly waiting for me. They still insisted that the driver needed to be compensated and told me I should keep an eye on the app for updates next time. I ended up paying �80 for a ride that never happened and spent hours writing emails with no resolution. Worst of all I never received an apology for the distress I went through that night. I understand the driver should be compensated but not at my expense. He never contacted me and I wish he had. I feel distressed, exhausted and deflated after being treated so unprofessionally by them. Needless to say I am deleting the app. And if you are looking for a reliable and professional taxi service I suggest you do the same.

“Transparent in every manner

Pros

My son left his phone on the back seat and the Bolt driver brought it all the way back to Sandton from Midrand. What a kind and honest man! Thank you for being so dedicated and polite. You are truly one in a million and I hope many others hear this story. Well done and thank you from the bottom of our hearts.

Cons

Well I have nothing negative to say. They offer the best service. Thank you!

“Perfect for us

Pros

Bolt is a software designed for online businesses like ours. It offers a phone support system that our customers appreciate when shopping online. The easy checkout solution and exceptional customer service set it apart. Plus it ensures data security and keeps customers accounts safe.

Cons

I just wish they offer a free trial or a free version.