Expedite Commerce

“The Expedite team does an amazing job”

Pros

I appreciate the flexibility in delivering solution oriented products and services in today's complex world. Their team do an excellent job of clearly explaining their services, ensuring they meet our needs.

Cons

I really don't have any complaints at the moment. It's perfect!

“Really good CPQ platform with amazing customer service”

Pros

The customer service was incredibly supportive, going above and beyond to understand our goals and help us build the solution. The system is flexible, allowing us to be creative in solving our needs. We especially value the ability to design workflows and automate processes to guide and support the end users ensuring their success.

Cons

The system is relatively easy to learn, but due to its wide range of options and configurability, there is a bit of a learning curve to become proficient as an admin. There are some advanced features we were hoping to have OOTB when we first implemented it. However, Expedite has been a true partner, helping us find alternative solutions and submit feature requests for the features we need.

“Simple and effective”

Pros

We only use Configure, Price, and Quote (CPQ) and teaching the salespeople how to use it was simple. After just one hour of training, all of our reps became self sufficient with the tool.

Cons

There are no real "cons" but I've shared some process improvement suggestions with Expedite that I think could help. Instead of asking "what do you want," I believe showing me something that's already working and then allowing me to customize it would be better. Also I recommend not cutting back on Professional Services, it's worth the extra cost to help get the customer set up properly.