Mountain Point Consulting

So reliable and helpful partners

Pros

The ongoing communication and the simplicity of making adjustments throughout the process was a major advantage.

Cons

You need to be prepared to invest time and effort. Mountain Point handled most of the heavy lifting and strategic thinking, but building a CRM is still a significant commitment.

Our one true partner

Pros

The main factors in the success of this project were our flexible approach and the team we assembled to manage the implementation. We kicked off with comprehensive demonstrations and discovery sessions, which not only showcased the platform's features but also helped Mountain Point gain a deeper understanding of our business needs. Mountain Point utilized these insights to structure the project milestones and draft a detailed plan. Both sides knew that the plan would need to evolve. Over the 18-month project timeline, our ability to adapt allowed us to deliver solutions that met the shifting needs of the business. And we built an internal team of super users, each representing a different user group within the company. This team gave invaluable feedback from all angles, allowing us to develop systems and processes collaboratively, which made the go-live transition much smoother.

Cons

About halfway through the project, we fell out of sync on the projected hours. I believe the communication could have been better in that regard. We addressed this directly with Mountain Point and we were able to realign quickly.

had a great experience working with mountain point

Pros

The team was highly knowledgeable. There was a significant amount of information and configuration we wouldn't have known how to approach without their expertise.

Cons

The time it took to go from discovery to go-live was a bit longer than expected.