Simplus

“Strong relationship-building skills

Pros

The solution specialists at Simplus really know their stuff. They have years of experience and are considered leaders in the Q2C and CLM industries. What I really appreciate is their clear, consistent communication and they make sure everyone is on the same page, which means there are no surprises. They're great at understanding exactly what I need and they bring a combination of industry know-how and familiarity with available tools to create the best solution for me.

Cons

I really can't say there was anything I didn't enjoy about this trip. It has made a huge impact on our company, transforming our operations and helping us grow much faster. They're very clear about the scope of work they take on, and while I understand that not all clients may fit their ideal profile (in terms of company size or service agreements), I truly believe they could gain even more influence in the industry if they branch out into different markets.

“Decreased our productivity

Pros

I really like that it lets us make changes to contracts that are already activated. This is a big help for our accounting and order processing teams. I can't say how it compares to other solutions but it works well for us.

Cons

Things always feel slower when we're using Salesforce. Our pricing and quotes end up being inaccurate and we constantly need approvals or help from upper management or other departments to move things forward.

“Simplified CPQ process

Pros

I find it super easy to create quotes with this tool and it speeds up the entire process of closing deals.

Cons

Data updates could be an issue sometimes. But to be fair, I think this could be more of a result of Salesforce being slow to load rather than an issue with the tool itself.