softwareAbacus Pharmacy Plus Software Reviews
23 Reviews
Overall Rating
4.6
23 Reviews
Rating Distribution
5
(19)
4
(2)
3
(0)
2
(0)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.6
23 Reviews
Rating Distribution
5
(19)
4
(2)
3
(0)
2
(0)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Abacus is a very helpful company,
Abacus is a very helpful company,
Pros
Being privately held and family-owned sets us apart in this industry, avoiding ownership by large corporations or wholesalers. Our support team excels in follow-up, ensuring impeccable assistance.
Cons
While most features come at no cost, depending on your specific area of focus, there are a few separate modules available for purchase.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tony
Not specified, N/A employees
Less than a year
Jul 13, 2017
If you need to go out of business, this is the system for you!
If you need to go out of business, this is the system for you!
Pros
When I opened Greenway Pharmacy in 2012, the expensive systems were out of reach. Abacus Pharmacy Software's reasonable pricing helped me start, but it brought its share of hassles and frustrations, leaving me questioning its true worth. Thanks to Abacus, I've earned some gray hair along the way!
Cons
Initially, they treat you like their best friend when considering their system, but then the reality hits - the customer service is horrendous! Let me emphasize - TERRIBLE! Don't even bother calling their after-hours service; they'll simply inform you they can't log in from home. Can you believe they expected ME to pay for THEIR setup for controlled substance e-script receiving? And if you encounter a problem, their solution is to have you download another version (which takes over an hour) and hope it resolves your issue. God forbid it's 5:00 PM during a fix; they'll just clock out and leave you hanging! One time, they even hung up without a word, signaling the end of their workday... Absolutely unprofessional!
Ease of use
6
Value for money
8
Customer Support
3
Functionality
6
Jeffrey
Pharmaceuticals, 11-50 employees
May 25, 2017
great and friendly customer service
great and friendly customer service
Pros
This software is incredibly user-friendly, with the added perk of adapting to my business needs. The team listens to suggestions, often implementing adjustments to boost efficiency and productivity.
Cons
It's frustrating that you can't request refills via fax without having to print papers regularly. Additionally, there's no list available that shows all patients and medications filled last month but not this month, regardless of whether there are refills remaining or not.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Giselle
Pharmaceuticals, 1-10 employees
Feb 09, 2017
Cancellation of Account is a Nightmare
Cancellation of Account is a Nightmare
Pros
While initially satisfied with the software, our pharmacy's growth demanded an upgrade. Unfortunately, canceling monthly maintenance charges has been a nightmare. Despite numerous attempts to communicate our request, silence prevailed for over six months, with charges persisting.
Cons
cancellation fee is a bit to high
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Kerry
Not specified, N/A employees
Free Trial
Dec 11, 2016
Easy to work with
Easy to work with
Pros
It's been incredibly helpful in streamlining workflows for adults.
Cons
No problems in the free version.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Not specified, N/A employees
Free Trial
Oct 19, 2015
Very good and reliable.
Very good and reliable.
Pros
The customer service provided is both quick and knowledgeable, making problem-solving a breeze!
Cons
Nothing as particular.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Giselle
Not specified, N/A employees
Free Trial
Oct 15, 2015
AbacusRX software team is helpful
AbacusRX software team is helpful
Pros
Juan has been invaluable during our transition to this product. His knowledge and assistance have made the process smooth, and we're grateful for the excellent IT support.
Cons
I have no issues with the software. It works fine!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Not specified, N/A employees
Free Trial
Apr 21, 2015
Easy to Use
Easy to Use
Pros
Having used various pharmacy software throughout my career, Abacus Pharmacy Plus Software stands out as the best. I've recommended it to many friends based on its performance and reliability.
Cons
The cost is too high. Otherwise, the software is good.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
James
Not specified, N/A employees
Free Trial
Mar 02, 2015
ABACUS REVIEW
ABACUS REVIEW
Pros
Abacus has been excellent for us over the past four years. Maria Zenteno has been particularly instrumental in providing exceptional customer service, always going above and beyond to assist us with any issues that arise.
Cons
No issues found so far
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
BERNARDA
Not specified, N/A employees
Free Trial
Aug 01, 2014
Best software
Best software
Pros
Our pharmacy has been with Abacus for eight years, and we couldn't be happier with their outstanding customer service and excellent product.
Cons
I didn�t find anything.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jorge
Not specified, N/A employees
Free Trial
Sep 03, 2013
Thumbs up
Thumbs up
Pros
This program is incredibly user-friendly and allows for efficient multitasking with multiple windows. The inclusion of training videos has been invaluable for both myself and new staff members in quickly learning the system.
Cons
nothing as such.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gladys
Not specified, N/A employees
Free Trial
Sep 01, 2013
ABACUS GREAT PROGRAM!!!
ABACUS GREAT PROGRAM!!!
Pros
Abacus software has been a tremendous asset to our company, offering both user-friendly functionality and affordability. The support team, especially Juan Mandiedo, is always available for troubleshooting and provides invaluable assistance. Highly recommended for any pharmacy.
Cons
Nothing
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MODY
Not specified, N/A employees
Free Trial
Sep 01, 2013
Great Product!
Great Product!
Pros
Abacus offers great customer support services.
Cons
I haven't encountered any problems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Iris
Not specified, N/A employees
Free Trial
Sep 15, 2012
Great Software
Great Software
Pros
The customer support provided is great.
Cons
There have been no issues with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
yamilet
Not specified, N/A employees
Free Trial
Sep 13, 2012
Very good pharmacy software
Very good pharmacy software
Pros
With access to many features, the customer support team is always available to lend a hand.
Cons
The program has operated smoothly without any issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica
Not specified, N/A employees
Free Trial
Sep 08, 2012
ABACUS RX REVIEW
ABACUS RX REVIEW
Pros
The software is straightforward and easy to learn, and the customer service provided is satisfactory. Overall, I'm content with the software thus far.
Cons
Approximately two months ago, I had an awful experience with this software. Nearly every RX I submitted to CVS/Caremark or Amerigroup (FL) was rejected. Despite assurances of a paid claim from the insurance, I consistently faced rejected claims at my end. Each attempt to resolve this issue led to further frustration, exacerbated by CVS/Caremark charging me $0.12 for every rejected, paid, or reversed claim, in addition to charges from my switch company. Despite efforts from Abacus customer service, no financial relief was provided, as both CVS/Caremark and the switch company blamed each other. Ultimately, I bore the financial burden, although the issue has since been resolved.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Sylva
Not specified, N/A employees
Free Trial
Sep 06, 2012
Handles all my needs
Handles all my needs
Pros
The customer support provided is helpful and responsive.
Cons
Throughout my usage, I've never experienced any problems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jorge
Not specified, N/A employees
Free Trial
Sep 05, 2012
Very satisfied with Abacus software
Very satisfied with Abacus software
Pros
Abacus covers all my needs, and their customer support does an excellent job in providing assistance.
Cons
I've encountered no challenges with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Zugeilys
Not specified, N/A employees
Free Trial
Sep 04, 2012
great product
great product
Pros
This software has more features than my previous program.
Cons
I haven't faced any problems, just made some workflow adaptations.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Danny
Not specified, N/A employees
Free Trial
Aug 27, 2012
Excellent software
Excellent software
Pros
It's very easy to use.
Cons
I've experienced no issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laura
Not specified, N/A employees
Free Trial
Aug 16, 2012
Great Product
Great Product
Pros
The customer service is excellent.
Cons
I've had no issues during my usage.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lazaro
Not specified, N/A employees
Free Trial
Aug 02, 2012
I would recommend
I would recommend
Pros
Abacus offers many modules available for use.
Cons
The software is feature-rich, which requires time to learn, but the benefits are worth the effort.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Juan
Not specified, N/A employees
Free Trial
Aug 01, 2012
Excellent Pharmacy Software
Excellent Pharmacy Software
Pros
Having tried numerous pharmacy software options, including QS/1 and RX30, Abacus's Visual Pharmacy Plus stands out as the best. It's user-friendly, comprehensive, and exceeds all our needs.
Cons
The mail-order package provided by the software isn't as comprehensive as desired.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sam
Not specified, N/A employees
Free Trial
Aug 14, 2010
Filters
Abacus is a very helpful company,
Abacus is a very helpful company,
Pros
Being privately held and family-owned sets us apart in this industry, avoiding ownership by large corporations or wholesalers. Our support team excels in follow-up, ensuring impeccable assistance.
Cons
While most features come at no cost, depending on your specific area of focus, there are a few separate modules available for purchase.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tony
Not specified, N/A employees
Less than a year
Jul 13, 2017
If you need to go out of business, this is the system for you!
If you need to go out of business, this is the system for you!
Pros
When I opened Greenway Pharmacy in 2012, the expensive systems were out of reach. Abacus Pharmacy Software's reasonable pricing helped me start, but it brought its share of hassles and frustrations, leaving me questioning its true worth. Thanks to Abacus, I've earned some gray hair along the way!
Cons
Initially, they treat you like their best friend when considering their system, but then the reality hits - the customer service is horrendous! Let me emphasize - TERRIBLE! Don't even bother calling their after-hours service; they'll simply inform you they can't log in from home. Can you believe they expected ME to pay for THEIR setup for controlled substance e-script receiving? And if you encounter a problem, their solution is to have you download another version (which takes over an hour) and hope it resolves your issue. God forbid it's 5:00 PM during a fix; they'll just clock out and leave you hanging! One time, they even hung up without a word, signaling the end of their workday... Absolutely unprofessional!
Ease of use
6
Value for money
8
Customer Support
3
Functionality
6
Jeffrey
Pharmaceuticals, 11-50 employees
May 25, 2017
great and friendly customer service
great and friendly customer service
Pros
This software is incredibly user-friendly, with the added perk of adapting to my business needs. The team listens to suggestions, often implementing adjustments to boost efficiency and productivity.
Cons
It's frustrating that you can't request refills via fax without having to print papers regularly. Additionally, there's no list available that shows all patients and medications filled last month but not this month, regardless of whether there are refills remaining or not.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Giselle
Pharmaceuticals, 1-10 employees
Feb 09, 2017
Cancellation of Account is a Nightmare
Cancellation of Account is a Nightmare
Pros
While initially satisfied with the software, our pharmacy's growth demanded an upgrade. Unfortunately, canceling monthly maintenance charges has been a nightmare. Despite numerous attempts to communicate our request, silence prevailed for over six months, with charges persisting.
Cons
cancellation fee is a bit to high
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Kerry
Not specified, N/A employees
Free Trial
Dec 11, 2016
Easy to work with
Easy to work with
Pros
It's been incredibly helpful in streamlining workflows for adults.
Cons
No problems in the free version.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Not specified, N/A employees
Free Trial
Oct 19, 2015
Very good and reliable.
Very good and reliable.
Pros
The customer service provided is both quick and knowledgeable, making problem-solving a breeze!
Cons
Nothing as particular.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Giselle
Not specified, N/A employees
Free Trial
Oct 15, 2015
AbacusRX software team is helpful
AbacusRX software team is helpful
Pros
Juan has been invaluable during our transition to this product. His knowledge and assistance have made the process smooth, and we're grateful for the excellent IT support.
Cons
I have no issues with the software. It works fine!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Not specified, N/A employees
Free Trial
Apr 21, 2015
Easy to Use
Easy to Use
Pros
Having used various pharmacy software throughout my career, Abacus Pharmacy Plus Software stands out as the best. I've recommended it to many friends based on its performance and reliability.
Cons
The cost is too high. Otherwise, the software is good.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
James
Not specified, N/A employees
Free Trial
Mar 02, 2015
ABACUS REVIEW
ABACUS REVIEW
Pros
Abacus has been excellent for us over the past four years. Maria Zenteno has been particularly instrumental in providing exceptional customer service, always going above and beyond to assist us with any issues that arise.
Cons
No issues found so far
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
BERNARDA
Not specified, N/A employees
Free Trial
Aug 01, 2014
Best software
Best software
Pros
Our pharmacy has been with Abacus for eight years, and we couldn't be happier with their outstanding customer service and excellent product.
Cons
I didn�t find anything.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jorge
Not specified, N/A employees
Free Trial
Sep 03, 2013
Thumbs up
Thumbs up
Pros
This program is incredibly user-friendly and allows for efficient multitasking with multiple windows. The inclusion of training videos has been invaluable for both myself and new staff members in quickly learning the system.
Cons
nothing as such.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gladys
Not specified, N/A employees
Free Trial
Sep 01, 2013
ABACUS GREAT PROGRAM!!!
ABACUS GREAT PROGRAM!!!
Pros
Abacus software has been a tremendous asset to our company, offering both user-friendly functionality and affordability. The support team, especially Juan Mandiedo, is always available for troubleshooting and provides invaluable assistance. Highly recommended for any pharmacy.
Cons
Nothing
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MODY
Not specified, N/A employees
Free Trial
Sep 01, 2013
Great Product!
Great Product!
Pros
Abacus offers great customer support services.
Cons
I haven't encountered any problems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Iris
Not specified, N/A employees
Free Trial
Sep 15, 2012
Great Software
Great Software
Pros
The customer support provided is great.
Cons
There have been no issues with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
yamilet
Not specified, N/A employees
Free Trial
Sep 13, 2012
Very good pharmacy software
Very good pharmacy software
Pros
With access to many features, the customer support team is always available to lend a hand.
Cons
The program has operated smoothly without any issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica
Not specified, N/A employees
Free Trial
Sep 08, 2012
ABACUS RX REVIEW
ABACUS RX REVIEW
Pros
The software is straightforward and easy to learn, and the customer service provided is satisfactory. Overall, I'm content with the software thus far.
Cons
Approximately two months ago, I had an awful experience with this software. Nearly every RX I submitted to CVS/Caremark or Amerigroup (FL) was rejected. Despite assurances of a paid claim from the insurance, I consistently faced rejected claims at my end. Each attempt to resolve this issue led to further frustration, exacerbated by CVS/Caremark charging me $0.12 for every rejected, paid, or reversed claim, in addition to charges from my switch company. Despite efforts from Abacus customer service, no financial relief was provided, as both CVS/Caremark and the switch company blamed each other. Ultimately, I bore the financial burden, although the issue has since been resolved.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Sylva
Not specified, N/A employees
Free Trial
Sep 06, 2012
Handles all my needs
Handles all my needs
Pros
The customer support provided is helpful and responsive.
Cons
Throughout my usage, I've never experienced any problems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jorge
Not specified, N/A employees
Free Trial
Sep 05, 2012
Very satisfied with Abacus software
Very satisfied with Abacus software
Pros
Abacus covers all my needs, and their customer support does an excellent job in providing assistance.
Cons
I've encountered no challenges with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Zugeilys
Not specified, N/A employees
Free Trial
Sep 04, 2012
great product
great product
Pros
This software has more features than my previous program.
Cons
I haven't faced any problems, just made some workflow adaptations.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Danny
Not specified, N/A employees
Free Trial
Aug 27, 2012
Excellent software
Excellent software
Pros
It's very easy to use.
Cons
I've experienced no issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laura
Not specified, N/A employees
Free Trial
Aug 16, 2012
Great Product
Great Product
Pros
The customer service is excellent.
Cons
I've had no issues during my usage.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lazaro
Not specified, N/A employees
Free Trial
Aug 02, 2012
I would recommend
I would recommend
Pros
Abacus offers many modules available for use.
Cons
The software is feature-rich, which requires time to learn, but the benefits are worth the effort.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Juan
Not specified, N/A employees
Free Trial
Aug 01, 2012
Excellent Pharmacy Software
Excellent Pharmacy Software
Pros
Having tried numerous pharmacy software options, including QS/1 and RX30, Abacus's Visual Pharmacy Plus stands out as the best. It's user-friendly, comprehensive, and exceeds all our needs.
Cons
The mail-order package provided by the software isn't as comprehensive as desired.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sam
Not specified, N/A employees
Free Trial
Aug 14, 2010