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ABELdent Reviews
25 Review(s)
softwareOverall Rating
4.7
25 Review(s)
Rating Distribution
5
(18)
4
(7)
3
2
1
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Overall Rating
4.7
25 Review(s)
Rating Distribution
5
(18)
4
(7)
3
2
1
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Filters
Ratings
Provider Size
Time Used
Sort by:
Daily Abeldent User
Daily Abeldent User
Pros
There are numerous built-in options to customize my software to my practice. I appreciate that I can delete something and still view it in a deleted section like treatment.
Cons
I find patient information scattered across different windows. I wish there was a centralized location for all patient demographics, insurance, and family details. I often struggle to identify which pencil icon to click, making it more time-consuming than I'd like. I'd love to see a record of reserved time and be able to see who is adjusting appointments or reserved times.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Kelsey
Health, Wellness and Fitness, 11-50 employees
More than a year
May 2024
Erindale review
Erindale review
Pros
I enjoy the simplicity, continuous upgrades, and excellent reporting features, along with some trainers who are outstanding at their job!
Cons
It's fairly simple to use, but without full training, I miss out on many benefits this software offers.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Jess
Medical Practice, 11-50 employees
More than a year
April 2024
My experience with [sensitive content hidden]
My experience with [sensitive content hidden]
Pros
Switching to ABELDent was an excellent decision. Customer service assistance was amazing and met my training needs. There are many features that has shown me, and I am excited to learn about all the upcoming new features. Emailing and texting my patients for health history, upcoming and past due appointments are great tools to communicate with them. My team is very happy with ABELDent.
Cons
It felt a bit overwhelming initially, but once I got the hang of it, the software proved excellent.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Natalie
Hospital & Health Care, 11-50 employees
More than a year
February 2024
Granby River Dental
Granby River Dental
Pros
I find Abel Dent very easy to learn and intuitive.
Cons
What I like least about Abel Dent is that it's slow and tends to shut down and "abort" at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shawna
Health, Wellness and Fitness, 1-10 employees
More than a year
January 2024
Working with Marica
Working with Marica
Pros
It is the most helpful, friendly trainer I have ever worked with. She is kind and explains everything so well. I would recommend her to anyone in the dental field.
Cons
At this time, I have no suggestions. Maybe in the future.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heather
Health, Wellness and Fitness, 1-10 employees
More than a year
January 2024
Assistance with Charting
Assistance with Charting
Pros
I LOVE their customer service. Marica is always wonderful to talk to and guides me through problems at a pace I can easily follow, answering all questions expertly and making everything very straightforward! :)
Cons
At the present moment, I don't have any suggestions to offer, but it's possible that I might have some in the future.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Vanessa
Medical Practice, 1-10 employees
More than a year
January 2024
ABELDent experience from recent conversion
ABELDent experience from recent conversion
Pros
I enjoy working with Kimberley, my trainer, who is very knowledgeable. She helps me overcome the challenges associated with switching software since I had been using a different program for 22 years. This has been a huge change for me, and I have learned a lot, knowing that ABELDent will support my future learning.
Cons
Some of our converted insurance plans initially lacked all the information we wanted, although this was resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kamran
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
January 2024
CUSTOMER SUPPORT
CUSTOMER SUPPORT
Pros
I called customer support regarding scanning documents into the Docs tab. I was on hold for less than a minute.
Cons
I'm usually on hold for several minutes to get through to customer support, but not this time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
CHERYL
Hospital & Health Care, 11-50 employees
More than a year
December 2023
Great Service
Great Service
Pros
The system is exceptionally accommodating and offers directions that are straightforward and easy to follow, ensuring a smooth experience for users.
Cons
I needed to schedule an appointment to get my inquiries clarified, but the initial contact didn't offer substantial feedback or information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nadine
Medical Practice, 1-10 employees
Less than 6 months
December 2023
Abel review
Abel review
Pros
The system is intuitive, making it easy for new staff members to find things quickly and efficiently.
Cons
There are glitches in the financial screens when payments don't go where I tell them to.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Darlene
Health, Wellness and Fitness, 11-50 employees
More than a year
November 2023
Review of Abeldent
Review of Abeldent
Pros
It is very easy to book patients and adjust the schedule settings as needed.
Cons
The billing needs a lot of work. Any adjustments require going back to the day I entered the payment, deleting the payment, changing the provider's name, and then reapplying the payment. Any billing adjustments need to be done after changing the date.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anna
Health, Wellness and Fitness, 1-10 employees
Less than a year
August 2023
Customer support was amazing and fixed all that needs to be switched over.
Customer support was amazing and fixed all that needs to be switched over.
Pros
Handling confirmations and sending emails has become significantly easier for all the staff members.
Cons
Our emails were functioning inconsistently, and fortunately, customer service was able to identify and resolve the issues that were causing the intermittent disruptions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bonnie
Hospital & Health Care, 11-50 employees
More than a year
August 2023
Abeldent Local Plus Has Been Amazing!
Abeldent Local Plus Has Been Amazing!
Pros
Effective interface and useful charting software. Kimberly has been an amazing trainer and really helped me understand the subtleties of the software! I would highly recommend her to any new users of the software!
Cons
I have nothing negative to say. The software has been very effective.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Health, Wellness and Fitness, 1-10 employees
More than a year
July 2023
Easy to use Practice Scheduler
Easy to use Practice Scheduler
Pros
The features on the administrative side of Abel are easy to use and navigate. The charting and records maintenance is easy, intuitive, and the best I've seen!
Cons
The portal still has a long way to go! The inability to navigate certain functions is frustrating, especially after using a third-party communication system that had those functions available.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Brittany
Medical Practice, 11-50 employees
More than a year
July 2023
Adding a new provider to dental practice
Adding a new provider to dental practice
Pros
ABELDent provided excellent customer service and explained everything very well.
Cons
There are occasional glitches in our system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emma
Medical Practice, 11-50 employees
More than a year
July 2023
review
review
Pros
I installed the Abel portal but am not sure if it is easy to use as I haven't used it yet.
Cons
Some charting conditions are missing. It would be nice if the alternate ID carried throughout the chart, not just in the personal tab.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
joyce
Medical Practice, 1-10 employees
More than a year
July 2023
Support Review
Support Review
Pros
I have used ABELDent for my entire dental career, so I do not have other software to compare it to. I recently had to speak with support and spoke with a guy. He was wonderful, friendly, and dealt with the problem quickly.
Cons
Fellow employees who have used other dental software say Abeldent is the hardest to learn. I find there are too many "extra" clicks of "okay" and "are you sure" before moving to the next step.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
9
Isla
Health, Wellness and Fitness, 11-50 employees
More than a year
June 2023
Customer support is very helpful!! Thank you
Customer support is very helpful!! Thank you
Pros
Its very intuitive, and most staff have an easy transition using it.
Cons
The accounting aspect of the software is not ideal most of the time, and I wish texting appointment reminders were included in the pricing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelli
Hospital & Health Care, 1-10 employees
More than a year
May 2023
Great Customer Service
Great Customer Service
Pros
My review is not about the product but the service provided by ABELDent. I have been working with an outdated version at one location, and now that I need to learn the CS, she made it very clear. She guided me through the similarities and showed me features that will change my day-to-day use of this software. She was also very kind along the way.
Cons
There are so many different ways to complete a task that it can seem overwhelming, but the variety makes it very adaptable for every user.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Jolie
Hospital & Health Care, 1-10 employees
More than a year
April 2023
Ease of Use
Ease of Use
Pros
I use Abel on a daily basis and appreciate its simplicity and the access to support when questions arise.
Cons
I wish the treatment manager was a bit more intuitive and that all options could be accessed via that page.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jillian
Health, Wellness and Fitness, 51-100 employees
More than a year
April 2023
Great software
Great software
Pros
It is extremely easy to use and understand, and there is always assistance available whenever needed.
Cons
There are numerous components and aspects for my brain to process and understand, making it quite a challenge to fully grasp and integrate all the information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christie
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2023
Office changeover
Office changeover
Pros
The software is not only easy to use but also highly comprehensive, making it a favorite among all employees.
Cons
The large database cannot easily clean up older providers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tamara
Medical Practice, 11-50 employees
More than a year
March 2023
Customer Support Review
Customer Support Review
Pros
The appointment tab makes it easy to track outstanding treatments besides treatment reports and to figure out family appointments.
Cons
In the AbelDent LS+ Treatment plan in the Chart tab, I can't see the cost of treatment, just procedures. Also, when I print the treatment plan, even if I select to print only the open plan, it still prints all active plans, so I can't separate case presentations in printing, just the totals of outstanding treatment. Also, when I close the treatment plan, there is no "referred treatment" status option.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Julia
Health, Wellness and Fitness, 1-10 employees
More than a year
March 2023
Best Dental Software
Best Dental Software
Pros
Easy to use on a daily basis, great reports, simple scheduling, and excellent support when needed.
Cons
I really don't have any complaints. I have used Abel for 10 years.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carrie
Hospital & Health Care, 11-50 employees
More than a year
March 2023
As a part of TASProvider.com I am delighted to write this 5-star review for Abeldent
As a part of TASProvider.com I am delighted to write this 5-star review for Abeldent
Pros
When developing software, its important to keep in mind that the ease of maintenance is just as crucial as the functionality of the software itself. Abeldent is doing a great job with this.
Cons
It's worth noting that individual experiences may vary. What I dislike about Abeldent may not apply to everyone. Before making a decision, it's important to thoroughly research and compare different dental practice management software options to find the one that best meets your specific needs and preferences.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ozhan
Information Technology and Services, 1-10 employees
More than a year
March 2023
Filters
Sort by:
Daily Abeldent User
Daily Abeldent User
Pros
There are numerous built-in options to customize my software to my practice. I appreciate that I can delete something and still view it in a deleted section like treatment.
Cons
I find patient information scattered across different windows. I wish there was a centralized location for all patient demographics, insurance, and family details. I often struggle to identify which pencil icon to click, making it more time-consuming than I'd like. I'd love to see a record of reserved time and be able to see who is adjusting appointments or reserved times.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Kelsey
Health, Wellness and Fitness, 11-50 employees
More than a year
May 2024
Erindale review
Erindale review
Pros
I enjoy the simplicity, continuous upgrades, and excellent reporting features, along with some trainers who are outstanding at their job!
Cons
It's fairly simple to use, but without full training, I miss out on many benefits this software offers.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Jess
Medical Practice, 11-50 employees
More than a year
April 2024
My experience with [sensitive content hidden]
My experience with [sensitive content hidden]
Pros
Switching to ABELDent was an excellent decision. Customer service assistance was amazing and met my training needs. There are many features that has shown me, and I am excited to learn about all the upcoming new features. Emailing and texting my patients for health history, upcoming and past due appointments are great tools to communicate with them. My team is very happy with ABELDent.
Cons
It felt a bit overwhelming initially, but once I got the hang of it, the software proved excellent.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Natalie
Hospital & Health Care, 11-50 employees
More than a year
February 2024
Granby River Dental
Granby River Dental
Pros
I find Abel Dent very easy to learn and intuitive.
Cons
What I like least about Abel Dent is that it's slow and tends to shut down and "abort" at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shawna
Health, Wellness and Fitness, 1-10 employees
More than a year
January 2024
Working with Marica
Working with Marica
Pros
It is the most helpful, friendly trainer I have ever worked with. She is kind and explains everything so well. I would recommend her to anyone in the dental field.
Cons
At this time, I have no suggestions. Maybe in the future.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heather
Health, Wellness and Fitness, 1-10 employees
More than a year
January 2024
Assistance with Charting
Assistance with Charting
Pros
I LOVE their customer service. Marica is always wonderful to talk to and guides me through problems at a pace I can easily follow, answering all questions expertly and making everything very straightforward! :)
Cons
At the present moment, I don't have any suggestions to offer, but it's possible that I might have some in the future.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Vanessa
Medical Practice, 1-10 employees
More than a year
January 2024
ABELDent experience from recent conversion
ABELDent experience from recent conversion
Pros
I enjoy working with Kimberley, my trainer, who is very knowledgeable. She helps me overcome the challenges associated with switching software since I had been using a different program for 22 years. This has been a huge change for me, and I have learned a lot, knowing that ABELDent will support my future learning.
Cons
Some of our converted insurance plans initially lacked all the information we wanted, although this was resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kamran
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
January 2024
CUSTOMER SUPPORT
CUSTOMER SUPPORT
Pros
I called customer support regarding scanning documents into the Docs tab. I was on hold for less than a minute.
Cons
I'm usually on hold for several minutes to get through to customer support, but not this time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
CHERYL
Hospital & Health Care, 11-50 employees
More than a year
December 2023
Great Service
Great Service
Pros
The system is exceptionally accommodating and offers directions that are straightforward and easy to follow, ensuring a smooth experience for users.
Cons
I needed to schedule an appointment to get my inquiries clarified, but the initial contact didn't offer substantial feedback or information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nadine
Medical Practice, 1-10 employees
Less than 6 months
December 2023
Abel review
Abel review
Pros
The system is intuitive, making it easy for new staff members to find things quickly and efficiently.
Cons
There are glitches in the financial screens when payments don't go where I tell them to.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Darlene
Health, Wellness and Fitness, 11-50 employees
More than a year
November 2023
Review of Abeldent
Review of Abeldent
Pros
It is very easy to book patients and adjust the schedule settings as needed.
Cons
The billing needs a lot of work. Any adjustments require going back to the day I entered the payment, deleting the payment, changing the provider's name, and then reapplying the payment. Any billing adjustments need to be done after changing the date.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anna
Health, Wellness and Fitness, 1-10 employees
Less than a year
August 2023
Customer support was amazing and fixed all that needs to be switched over.
Customer support was amazing and fixed all that needs to be switched over.
Pros
Handling confirmations and sending emails has become significantly easier for all the staff members.
Cons
Our emails were functioning inconsistently, and fortunately, customer service was able to identify and resolve the issues that were causing the intermittent disruptions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bonnie
Hospital & Health Care, 11-50 employees
More than a year
August 2023
Abeldent Local Plus Has Been Amazing!
Abeldent Local Plus Has Been Amazing!
Pros
Effective interface and useful charting software. Kimberly has been an amazing trainer and really helped me understand the subtleties of the software! I would highly recommend her to any new users of the software!
Cons
I have nothing negative to say. The software has been very effective.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Health, Wellness and Fitness, 1-10 employees
More than a year
July 2023
Easy to use Practice Scheduler
Easy to use Practice Scheduler
Pros
The features on the administrative side of Abel are easy to use and navigate. The charting and records maintenance is easy, intuitive, and the best I've seen!
Cons
The portal still has a long way to go! The inability to navigate certain functions is frustrating, especially after using a third-party communication system that had those functions available.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Brittany
Medical Practice, 11-50 employees
More than a year
July 2023
Adding a new provider to dental practice
Adding a new provider to dental practice
Pros
ABELDent provided excellent customer service and explained everything very well.
Cons
There are occasional glitches in our system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emma
Medical Practice, 11-50 employees
More than a year
July 2023
review
review
Pros
I installed the Abel portal but am not sure if it is easy to use as I haven't used it yet.
Cons
Some charting conditions are missing. It would be nice if the alternate ID carried throughout the chart, not just in the personal tab.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
joyce
Medical Practice, 1-10 employees
More than a year
July 2023
Support Review
Support Review
Pros
I have used ABELDent for my entire dental career, so I do not have other software to compare it to. I recently had to speak with support and spoke with a guy. He was wonderful, friendly, and dealt with the problem quickly.
Cons
Fellow employees who have used other dental software say Abeldent is the hardest to learn. I find there are too many "extra" clicks of "okay" and "are you sure" before moving to the next step.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
9
Isla
Health, Wellness and Fitness, 11-50 employees
More than a year
June 2023
Customer support is very helpful!! Thank you
Customer support is very helpful!! Thank you
Pros
Its very intuitive, and most staff have an easy transition using it.
Cons
The accounting aspect of the software is not ideal most of the time, and I wish texting appointment reminders were included in the pricing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelli
Hospital & Health Care, 1-10 employees
More than a year
May 2023
Great Customer Service
Great Customer Service
Pros
My review is not about the product but the service provided by ABELDent. I have been working with an outdated version at one location, and now that I need to learn the CS, she made it very clear. She guided me through the similarities and showed me features that will change my day-to-day use of this software. She was also very kind along the way.
Cons
There are so many different ways to complete a task that it can seem overwhelming, but the variety makes it very adaptable for every user.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Jolie
Hospital & Health Care, 1-10 employees
More than a year
April 2023
Ease of Use
Ease of Use
Pros
I use Abel on a daily basis and appreciate its simplicity and the access to support when questions arise.
Cons
I wish the treatment manager was a bit more intuitive and that all options could be accessed via that page.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jillian
Health, Wellness and Fitness, 51-100 employees
More than a year
April 2023
Great software
Great software
Pros
It is extremely easy to use and understand, and there is always assistance available whenever needed.
Cons
There are numerous components and aspects for my brain to process and understand, making it quite a challenge to fully grasp and integrate all the information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christie
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2023
Office changeover
Office changeover
Pros
The software is not only easy to use but also highly comprehensive, making it a favorite among all employees.
Cons
The large database cannot easily clean up older providers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tamara
Medical Practice, 11-50 employees
More than a year
March 2023
Customer Support Review
Customer Support Review
Pros
The appointment tab makes it easy to track outstanding treatments besides treatment reports and to figure out family appointments.
Cons
In the AbelDent LS+ Treatment plan in the Chart tab, I can't see the cost of treatment, just procedures. Also, when I print the treatment plan, even if I select to print only the open plan, it still prints all active plans, so I can't separate case presentations in printing, just the totals of outstanding treatment. Also, when I close the treatment plan, there is no "referred treatment" status option.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Julia
Health, Wellness and Fitness, 1-10 employees
More than a year
March 2023
Best Dental Software
Best Dental Software
Pros
Easy to use on a daily basis, great reports, simple scheduling, and excellent support when needed.
Cons
I really don't have any complaints. I have used Abel for 10 years.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carrie
Hospital & Health Care, 11-50 employees
More than a year
March 2023
As a part of TASProvider.com I am delighted to write this 5-star review for Abeldent
As a part of TASProvider.com I am delighted to write this 5-star review for Abeldent
Pros
When developing software, its important to keep in mind that the ease of maintenance is just as crucial as the functionality of the software itself. Abeldent is doing a great job with this.
Cons
It's worth noting that individual experiences may vary. What I dislike about Abeldent may not apply to everyone. Before making a decision, it's important to thoroughly research and compare different dental practice management software options to find the one that best meets your specific needs and preferences.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ozhan
Information Technology and Services, 1-10 employees
More than a year
March 2023