ABELdent Reviews

“Daily Abeldent User

Pros

There are numerous built-in options to customize my software to my practice. I appreciate that I can delete something and still view it in a deleted section like treatment.

Cons

I find patient information scattered across different windows. I wish there was a centralized location for all patient demographics, insurance, and family details. I often struggle to identify which pencil icon to click, making it more time-consuming than I'd like. I'd love to see a record of reserved time and be able to see who is adjusting appointments or reserved times.

“Erindale review

Pros

I enjoy the simplicity, continuous upgrades, and excellent reporting features, along with some trainers who are outstanding at their job!

Cons

It's fairly simple to use, but without full training, I miss out on many benefits this software offers.

“My experience with [sensitive content hidden]

Pros

Switching to ABELDent was an excellent decision. Customer service assistance was amazing and met my training needs. There are many features that has shown me, and I am excited to learn about all the upcoming new features. Emailing and texting my patients for health history, upcoming and past due appointments are great tools to communicate with them. My team is very happy with ABELDent.

Cons

It felt a bit overwhelming initially, but once I got the hang of it, the software proved excellent.

“Granby River Dental

Pros

I find Abel Dent very easy to learn and intuitive.

Cons

What I like least about Abel Dent is that it's slow and tends to shut down and "abort" at times.

“Working with Marica

Pros

It is the most helpful, friendly trainer I have ever worked with. She is kind and explains everything so well. I would recommend her to anyone in the dental field.

Cons

At this time, I have no suggestions. Maybe in the future.

“Assistance with Charting

Pros

I LOVE their customer service. Marica is always wonderful to talk to and guides me through problems at a pace I can easily follow, answering all questions expertly and making everything very straightforward! :)

Cons

At the present moment, I don't have any suggestions to offer, but it's possible that I might have some in the future.

“ABELDent experience from recent conversion

Pros

I enjoy working with Kimberley, my trainer, who is very knowledgeable. She helps me overcome the challenges associated with switching software since I had been using a different program for 22 years. This has been a huge change for me, and I have learned a lot, knowing that ABELDent will support my future learning.

Cons

Some of our converted insurance plans initially lacked all the information we wanted, although this was resolved.

“CUSTOMER SUPPORT

Pros

I called customer support regarding scanning documents into the Docs tab. I was on hold for less than a minute.

Cons

I'm usually on hold for several minutes to get through to customer support, but not this time.

“Great Service

Pros

The system is exceptionally accommodating and offers directions that are straightforward and easy to follow, ensuring a smooth experience for users.

Cons

I needed to schedule an appointment to get my inquiries clarified, but the initial contact didn't offer substantial feedback or information.

“Abel review

Pros

The system is intuitive, making it easy for new staff members to find things quickly and efficiently.

Cons

There are glitches in the financial screens when payments don't go where I tell them to.

“Review of Abeldent

Pros

It is very easy to book patients and adjust the schedule settings as needed.

Cons

The billing needs a lot of work. Any adjustments require going back to the day I entered the payment, deleting the payment, changing the provider's name, and then reapplying the payment. Any billing adjustments need to be done after changing the date.

“Customer support was amazing and fixed all that needs to be switched over.

Pros

Handling confirmations and sending emails has become significantly easier for all the staff members.

Cons

Our emails were functioning inconsistently, and fortunately, customer service was able to identify and resolve the issues that were causing the intermittent disruptions.

“Abeldent Local Plus Has Been Amazing!

Pros

Effective interface and useful charting software. Kimberly has been an amazing trainer and really helped me understand the subtleties of the software! I would highly recommend her to any new users of the software!

Cons

I have nothing negative to say. The software has been very effective.

“Easy to use Practice Scheduler

Pros

The features on the administrative side of Abel are easy to use and navigate. The charting and records maintenance is easy, intuitive, and the best I've seen!

Cons

The portal still has a long way to go! The inability to navigate certain functions is frustrating, especially after using a third-party communication system that had those functions available.

“Adding a new provider to dental practice

Pros

ABELDent provided excellent customer service and explained everything very well.

Cons

There are occasional glitches in our system.

“review

Pros

I installed the Abel portal but am not sure if it is easy to use as I haven't used it yet.

Cons

Some charting conditions are missing. It would be nice if the alternate ID carried throughout the chart, not just in the personal tab.

“Support Review

Pros

I have used ABELDent for my entire dental career, so I do not have other software to compare it to. I recently had to speak with support and spoke with a guy. He was wonderful, friendly, and dealt with the problem quickly.

Cons

Fellow employees who have used other dental software say Abeldent is the hardest to learn. I find there are too many "extra" clicks of "okay" and "are you sure" before moving to the next step.

“Customer support is very helpful!! Thank you

Pros

Its very intuitive, and most staff have an easy transition using it.

Cons

The accounting aspect of the software is not ideal most of the time, and I wish texting appointment reminders were included in the pricing.

“Great Customer Service

Pros

My review is not about the product but the service provided by ABELDent. I have been working with an outdated version at one location, and now that I need to learn the CS, she made it very clear. She guided me through the similarities and showed me features that will change my day-to-day use of this software. She was also very kind along the way.

Cons

There are so many different ways to complete a task that it can seem overwhelming, but the variety makes it very adaptable for every user.

“Ease of Use

Pros

I use Abel on a daily basis and appreciate its simplicity and the access to support when questions arise.

Cons

I wish the treatment manager was a bit more intuitive and that all options could be accessed via that page.