ABELdent

Daily Abeldent User

Pros

There are numerous built-in options to customize my software to my practice. I appreciate that I can delete something and still view it in a deleted section like treatment.

Cons

I find patient information scattered across different windows. I wish there was a centralized location for all patient demographics, insurance, and family details. I often struggle to identify which pencil icon to click, making it more time-consuming than I'd like. I'd love to see a record of reserved time and be able to see who is adjusting appointments or reserved times.

Erindale review

Pros

I enjoy the simplicity, continuous upgrades, and excellent reporting features, along with some trainers who are outstanding at their job!

Cons

It's fairly simple to use, but without full training, I miss out on many benefits this software offers.

My experience with [sensitive content hidden]

Pros

Switching to ABELDent was an excellent decision. Customer service assistance was amazing and met my training needs. There are many features that has shown me, and I am excited to learn about all the upcoming new features. Emailing and texting my patients for health history, upcoming and past due appointments are great tools to communicate with them. My team is very happy with ABELDent.

Cons

It felt a bit overwhelming initially, but once I got the hang of it, the software proved excellent.

Granby River Dental

Pros

I find Abel Dent very easy to learn and intuitive.

Cons

What I like least about Abel Dent is that it's slow and tends to shut down and "abort" at times.

Working with Marica

Pros

It is the most helpful, friendly trainer I have ever worked with. She is kind and explains everything so well. I would recommend her to anyone in the dental field.

Cons

At this time, I have no suggestions. Maybe in the future.

Assistance with Charting

Pros

I LOVE their customer service. Marica is always wonderful to talk to and guides me through problems at a pace I can easily follow, answering all questions expertly and making everything very straightforward! :)

Cons

At the present moment, I don't have any suggestions to offer, but it's possible that I might have some in the future.

ABELDent experience from recent conversion

Pros

I enjoy working with Kimberley, my trainer, who is very knowledgeable. She helps me overcome the challenges associated with switching software since I had been using a different program for 22 years. This has been a huge change for me, and I have learned a lot, knowing that ABELDent will support my future learning.

Cons

Some of our converted insurance plans initially lacked all the information we wanted, although this was resolved.

CUSTOMER SUPPORT

Pros

I called customer support regarding scanning documents into the Docs tab. I was on hold for less than a minute.

Cons

I'm usually on hold for several minutes to get through to customer support, but not this time.

Great Service

Pros

The system is exceptionally accommodating and offers directions that are straightforward and easy to follow, ensuring a smooth experience for users.

Cons

I needed to schedule an appointment to get my inquiries clarified, but the initial contact didn't offer substantial feedback or information.

Abel review

Pros

The system is intuitive, making it easy for new staff members to find things quickly and efficiently.

Cons

There are glitches in the financial screens when payments don't go where I tell them to.