AccuMed EHR Reviews

“A Positive User Experience in Advanced Healthcare Management

Pros

I find Accumedics customer service to be exceptional they offer responsive and helpful support significantly enhancing my overall user experience. The systems usability is excellent providing an intuitive and efficient interface that simplifies healthcare management tasks.

Cons

Initially I found Accumedic challenging due to its steep learning curve. Mastering its extensive features demanded considerable time and effort.

“Helpful and Efficient

Pros

The ease of clocking in to start your shift.

Cons

Placing my face correctly for the device to take my temperature is challenging at times.

“Accumedic

Pros

I like it as it allows you to do the high level of customization which allow us to tailor everything as per our organization needs.

Cons

I prefer a faster turnaround with requests and/or technical issues.

“AccuMed is the best!

Pros

AccuMed proves to be a wonderful EMR system. Its easy to learn and use. The team at AccuMed is incredibly responsive always helpful and addresses concerns immediately. Having used many systems I can confidently say AccuMed is the best. I highly recommend it.

Cons

I found no features that I disliked.

“EHR for Behavioral Health

Pros

Throughout my experience with Accumed from start to finish Ive found it to be user-friendly and supported by top-notch customer service.

Cons

I found that integrating with other platforms required a significant investment of time and effort.

“Our experience with Accumedic has been mostly positive.

Pros

I need a system that is user-friendly and has the ability to connect appointments, treatment plans, and progress notes. I also need to be able to customize forms and set up workflows. It is important that there is a connection between clinical activities and billing.

Cons

Obtaining reports can be challenging, especially if you are not informed about program updates beforehand. REASON FOR CHOOSING ACCUMED The software was found to be easy to use and applicable to a clinic setting. It met our criteria in terms of treatment planning, service notes, and billing. The output language code is EN-US

“Family Service League, Inc. Review

Pros

Our workflows and connections have been designed to be user-friendly and intuitive while also incorporating innovative technology to enhance interoperability. Support Team member has been working with us as our expert partner for some time.

Cons

I am more concerned about the support and development teams structure and responsiveness rather than the software itself. The SLAs seem to be unreliable at times. We have already created dashboards, and I hope that business analytics/reporting will be integrated into our core business.

“Unsatisfactory customer service

Pros

I find myself having to call AccuMedic frequently, and unfortunately, each time I reach out to them, I dont feel welcomed. The representatives who answer the phone often come across as being impatient by interrupting me and being short in their approach, especially when I struggle to provide them with the information they need. The experience is very uncomfortable, and I wish they would consider hiring friendlier staff members. PROS The system is not very user-friendly, but it does have a fast response time when it comes to fixing issues.

Cons

The product frequently crashes and glitches, causing me to contact customer service multiple times a month. Unfortunately, I dread reaching out to customer service because of past experiences.

“Poor customer service

Pros

I have to make numerous calls to AccuMed... a lot. Unfortunately every person I speak to is exceptionally unfriendly. Theyre short interruptive and impatient making the experience uncomfortable. Hiring friendlier staff is necessary.

Cons

Dealing with frequent crashes and glitches in Accumedic was frustrating. I had to contact customer service at least five times a month which made me dread reaching out for assistance.

“Very Helpful Tool

Pros

I appreciate the ease of screening in to start my shift.

Cons

Sometimes I struggled to position my face correctly for the device to accurately measure temperature.

“Accumedic

Pros

The customization options for our organization are almost 100% which I find valuable.

Cons

I would appreciate a quicker response to requests and technical issues.

“Review

Pros

I value the ease of use linkage between appointments treatment plans and progress notes as well as the ability to tailor forms and set up workflows. The linkage between clinical activity and billing is particularly useful.

Cons

Obtaining reports could be challenging and I wasnt always informed in advance about program updates.

“Family Service League, Inc. Review

Pros

The software is user-friendly and intuitive allowing us to create innovative workflows and connections successfully. Support team has been particularly expert and a valuable partner to us.

Cons

My concern lies more with the support and development teams responsiveness rather than the software itself. Sometimes service level agreements were not upheld. While weve developed dashboards integrating business analytics and reporting into the core business would be ideal.

“Forestdale Inc. review

Pros

We appreciate the ability to customize and create a product tailored to fit our program.

Cons

Overall the product has performed satisfactorily. Learning its various features has facilitated smoother operation. Despite occasional glitches its functionality has been reliable.

“AccuMed very helpful to every one

Pros

Managing a large amount of patient information was made easy by the softwares user-friendly interface.

Cons

It would be beneficial to update the software to support Mac systems although this is not a major issue.

“Comprehensive EHR

Pros

This EHR is fairly intuitive to use and I find the customizable dashboard convenient and well-organized. The built-in functionality for individual and group services is helpful and not commonly found in all EHRs.

Cons

I found it inconvenient that the administrative component was separate from the clinical practice component. Despite encountering glitches regularly customer service promptly addressed these issues.

“Great Solution for our clinic's needs

Pros

The software is very user-friendly allowing us to bill all our clinic programs accurately and electronically. The support team is knowledgeable and easy to work with. Updates are reliably provided to keep up with state changes and requirements. Theres also a wide variety of reporting options available.

Cons

Theres a need for a broader range of canned reports.