softwareAccuMed Behavioral Health Software Reviews
17 Reviews
Overall Rating
4.2
17 Reviews
Rating Distribution
5
(6)
4
(8)
3
(3)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.2
17 Reviews
Rating Distribution
5
(6)
4
(8)
3
(3)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
A Positive User Experience in Advanced Healthcare Management
A Positive User Experience in Advanced Healthcare Management
Pros
I find Accumedics customer service to be exceptional they offer responsive and helpful support significantly enhancing my overall user experience. The systems usability is excellent providing an intuitive and efficient interface that simplifies healthcare management tasks.
Cons
Initially I found Accumedic challenging due to its steep learning curve. Mastering its extensive features demanded considerable time and effort.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marcy
Mental Health Care, 101-500 employees
Less than a year
Jan 01, 2024
Helpful and Efficient
Helpful and Efficient
Pros
The ease of clocking in to start your shift.
Cons
Placing my face correctly for the device to take my temperature is challenging at times.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Amy
Hospital & Health Care, 51-200 employees employees
Apr 20, 2023
Accumedic
Accumedic
Pros
I appreciate the high level of customization available for this program tailored to our organization.
Cons
I prefer a faster turnaround with requests and/or technical issues.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Angel
Medical Practice, 11-50 employees employees
Apr 03, 2023
AccuMed is the best!
AccuMed is the best!
Pros
AccuMed proves to be a wonderful EMR system. Its easy to learn and use. The team at AccuMed is incredibly responsive always helpful and addresses concerns immediately. Having used many systems I can confidently say AccuMed is the best. I highly recommend it.
Cons
I found no features that I disliked.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joann
Mental Health Care, 1-10 employees
More than a year
Apr 01, 2023
EHR for Behavioral Health
EHR for Behavioral Health
Pros
Throughout my experience with Accumed from start to finish Ive found it to be user-friendly and supported by top-notch customer service.
Cons
I found that integrating with other platforms required a significant investment of time and effort.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela
Health, Wellness and Fitness, 51-100 employees
More than a year
Mar 01, 2023
Our experience with Accumedic has been mostly positive.
Our experience with Accumedic has been mostly positive.
Pros
I need a system that is user-friendly and has the ability to connect appointments, treatment plans, and progress notes. I also need to be able to customize forms and set up workflows. It is important that there is a connection between clinical activities and billing.
Cons
Obtaining reports can be challenging, especially if you are not informed about program updates beforehand. REASON FOR CHOOSING ACCUMED The software was found to be easy to use and applicable to a clinic setting. It met our criteria in terms of treatment planning, service notes, and billing. The output language code is EN-US.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Pamela
Individual & Family Services, 201-500 employees employees
Feb 15, 2023
Family Service League, Inc. Review
Family Service League, Inc. Review
Pros
Our workflows and connections have been designed to be user-friendly and intuitive while also incorporating innovative technology to enhance interoperability. [SENSITIVE CONTENT HIDDEN] has been working with us as our expert partner for some time.
Cons
I am more concerned about the support and development teams structure and responsiveness rather than the software itself. The SLAs seem to be unreliable at times. We have already created dashboards, and I hope that business analytics/reporting will be integrated into our core business.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Jeff
Hospital & Health Care, 501-1,000 employees employees
Jan 17, 2023
Unsatisfactory customer service
Unsatisfactory customer service
Pros
I find myself having to call AccuMedic frequently, and unfortunately, each time I reach out to them, I dont feel welcomed. The representatives who answer the phone often come across as being impatient by interrupting me and being short in their approach, especially when I struggle to provide them with the information they need. The experience is very uncomfortable, and I wish they would consider hiring friendlier staff members. PROS The system is not very user-friendly, but it does have a fast response time when it comes to fixing issues.
Cons
The product frequently crashes and glitches, causing me to contact customer service multiple times a month. Unfortunately, I dread reaching out to customer service because of past experiences.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Jim
Mental Health Care, 201-500 employees employees
Dec 20, 2022
Poor customer service
Poor customer service
Pros
I have to make numerous calls to AccuMed... a lot. Unfortunately every person I speak to is exceptionally unfriendly. Theyre short interruptive and impatient making the experience uncomfortable. Hiring friendlier staff is necessary.
Cons
Dealing with frequent crashes and glitches in Accumedic was frustrating. I had to contact customer service at least five times a month which made me dread reaching out for assistance.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
4
Jm
Mental Health Care, 101-500 employees
Less than a year
Aug 01, 2022
Very Helpful Tool
Very Helpful Tool
Pros
I appreciate the ease of screening in to start my shift.
Cons
Sometimes I struggled to position my face correctly for the device to accurately measure temperature.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Amy
Hospital & Health Care, 51-100 employees
Less than 6 Months
Apr 01, 2022
Accumedic
Accumedic
Pros
The customization options for our organization are almost 100% which I find valuable.
Cons
I would appreciate a quicker response to requests and technical issues.
Ease of use
8
Value for money
8
Customer Support
5
Functionality
8
Angel
Medical Practice, 11-50 employees
More than a year
May 01, 2021
Review
Review
Pros
I value the ease of use linkage between appointments treatment plans and progress notes as well as the ability to tailor forms and set up workflows. The linkage between clinical activity and billing is particularly useful.
Cons
Obtaining reports could be challenging and I wasnt always informed in advance about program updates.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Pamela
Individual & Family Services, 101-500 employees
More than a year
May 01, 2021
Family Service League, Inc. Review
Family Service League, Inc. Review
Pros
The software is user-friendly and intuitive allowing us to create innovative workflows and connections successfully. [SENSITIVE CONTENT HIDDEN] has been particularly expert and a valuable partner to us.
Cons
My concern lies more with the support and development teams responsiveness rather than the software itself. Sometimes service level agreements were not upheld. While weve developed dashboards integrating business analytics and reporting into the core business would be ideal.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jeff
Hospital & Health Care, 500+ employees
More than a year
May 01, 2021
Forestdale Inc. review
Forestdale Inc. review
Pros
We appreciate the ability to customize and create a product tailored to fit our program.
Cons
Overall the product has performed satisfactorily. Learning its various features has facilitated smoother operation. Despite occasional glitches its functionality has been reliable.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Lorraine
Executive Office, 101-500 employees
More than a year
May 01, 2021
AccuMed very helpful to every one
AccuMed very helpful to every one
Pros
Managing a large amount of patient information was made easy by the softwares user-friendly interface.
Cons
It would be beneficial to update the software to support Mac systems although this is not a major issue.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Dr Sangita
Medical Practice, 500+ employees
Apr 01, 2021
Comprehensive EHR
Comprehensive EHR
Pros
This EHR is fairly intuitive to use and I find the customizable dashboard convenient and well-organized. The built-in functionality for individual and group services is helpful and not commonly found in all EHRs.
Cons
I found it inconvenient that the administrative component was separate from the clinical practice component. Despite encountering glitches regularly customer service promptly addressed these issues.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Kelly
Mental Health Care, 11-50 employees
More than a year
Oct 01, 2020
Great Solution for our clinic's needs
Great Solution for our clinic's needs
Pros
The software is very user-friendly allowing us to bill all our clinic programs accurately and electronically. The support team is knowledgeable and easy to work with. Updates are reliably provided to keep up with state changes and requirements. Theres also a wide variety of reporting options available.
Cons
Theres a need for a broader range of canned reports.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Roe
Not Specified, N/A employees
Free Trial
Feb 01, 2012
Filters
A Positive User Experience in Advanced Healthcare Management
A Positive User Experience in Advanced Healthcare Management
Pros
I find Accumedics customer service to be exceptional they offer responsive and helpful support significantly enhancing my overall user experience. The systems usability is excellent providing an intuitive and efficient interface that simplifies healthcare management tasks.
Cons
Initially I found Accumedic challenging due to its steep learning curve. Mastering its extensive features demanded considerable time and effort.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marcy
Mental Health Care, 101-500 employees
Less than a year
Jan 01, 2024
Helpful and Efficient
Helpful and Efficient
Pros
The ease of clocking in to start your shift.
Cons
Placing my face correctly for the device to take my temperature is challenging at times.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Amy
Hospital & Health Care, 51-200 employees employees
Apr 20, 2023
Accumedic
Accumedic
Pros
I appreciate the high level of customization available for this program tailored to our organization.
Cons
I prefer a faster turnaround with requests and/or technical issues.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Angel
Medical Practice, 11-50 employees employees
Apr 03, 2023
AccuMed is the best!
AccuMed is the best!
Pros
AccuMed proves to be a wonderful EMR system. Its easy to learn and use. The team at AccuMed is incredibly responsive always helpful and addresses concerns immediately. Having used many systems I can confidently say AccuMed is the best. I highly recommend it.
Cons
I found no features that I disliked.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joann
Mental Health Care, 1-10 employees
More than a year
Apr 01, 2023
EHR for Behavioral Health
EHR for Behavioral Health
Pros
Throughout my experience with Accumed from start to finish Ive found it to be user-friendly and supported by top-notch customer service.
Cons
I found that integrating with other platforms required a significant investment of time and effort.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela
Health, Wellness and Fitness, 51-100 employees
More than a year
Mar 01, 2023
Our experience with Accumedic has been mostly positive.
Our experience with Accumedic has been mostly positive.
Pros
I need a system that is user-friendly and has the ability to connect appointments, treatment plans, and progress notes. I also need to be able to customize forms and set up workflows. It is important that there is a connection between clinical activities and billing.
Cons
Obtaining reports can be challenging, especially if you are not informed about program updates beforehand. REASON FOR CHOOSING ACCUMED The software was found to be easy to use and applicable to a clinic setting. It met our criteria in terms of treatment planning, service notes, and billing. The output language code is EN-US.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Pamela
Individual & Family Services, 201-500 employees employees
Feb 15, 2023
Family Service League, Inc. Review
Family Service League, Inc. Review
Pros
Our workflows and connections have been designed to be user-friendly and intuitive while also incorporating innovative technology to enhance interoperability. [SENSITIVE CONTENT HIDDEN] has been working with us as our expert partner for some time.
Cons
I am more concerned about the support and development teams structure and responsiveness rather than the software itself. The SLAs seem to be unreliable at times. We have already created dashboards, and I hope that business analytics/reporting will be integrated into our core business.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Jeff
Hospital & Health Care, 501-1,000 employees employees
Jan 17, 2023
Unsatisfactory customer service
Unsatisfactory customer service
Pros
I find myself having to call AccuMedic frequently, and unfortunately, each time I reach out to them, I dont feel welcomed. The representatives who answer the phone often come across as being impatient by interrupting me and being short in their approach, especially when I struggle to provide them with the information they need. The experience is very uncomfortable, and I wish they would consider hiring friendlier staff members. PROS The system is not very user-friendly, but it does have a fast response time when it comes to fixing issues.
Cons
The product frequently crashes and glitches, causing me to contact customer service multiple times a month. Unfortunately, I dread reaching out to customer service because of past experiences.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Jim
Mental Health Care, 201-500 employees employees
Dec 20, 2022
Poor customer service
Poor customer service
Pros
I have to make numerous calls to AccuMed... a lot. Unfortunately every person I speak to is exceptionally unfriendly. Theyre short interruptive and impatient making the experience uncomfortable. Hiring friendlier staff is necessary.
Cons
Dealing with frequent crashes and glitches in Accumedic was frustrating. I had to contact customer service at least five times a month which made me dread reaching out for assistance.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
4
Jm
Mental Health Care, 101-500 employees
Less than a year
Aug 01, 2022
Very Helpful Tool
Very Helpful Tool
Pros
I appreciate the ease of screening in to start my shift.
Cons
Sometimes I struggled to position my face correctly for the device to accurately measure temperature.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Amy
Hospital & Health Care, 51-100 employees
Less than 6 Months
Apr 01, 2022
Accumedic
Accumedic
Pros
The customization options for our organization are almost 100% which I find valuable.
Cons
I would appreciate a quicker response to requests and technical issues.
Ease of use
8
Value for money
8
Customer Support
5
Functionality
8
Angel
Medical Practice, 11-50 employees
More than a year
May 01, 2021
Review
Review
Pros
I value the ease of use linkage between appointments treatment plans and progress notes as well as the ability to tailor forms and set up workflows. The linkage between clinical activity and billing is particularly useful.
Cons
Obtaining reports could be challenging and I wasnt always informed in advance about program updates.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Pamela
Individual & Family Services, 101-500 employees
More than a year
May 01, 2021
Family Service League, Inc. Review
Family Service League, Inc. Review
Pros
The software is user-friendly and intuitive allowing us to create innovative workflows and connections successfully. [SENSITIVE CONTENT HIDDEN] has been particularly expert and a valuable partner to us.
Cons
My concern lies more with the support and development teams responsiveness rather than the software itself. Sometimes service level agreements were not upheld. While weve developed dashboards integrating business analytics and reporting into the core business would be ideal.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jeff
Hospital & Health Care, 500+ employees
More than a year
May 01, 2021
Forestdale Inc. review
Forestdale Inc. review
Pros
We appreciate the ability to customize and create a product tailored to fit our program.
Cons
Overall the product has performed satisfactorily. Learning its various features has facilitated smoother operation. Despite occasional glitches its functionality has been reliable.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Lorraine
Executive Office, 101-500 employees
More than a year
May 01, 2021
AccuMed very helpful to every one
AccuMed very helpful to every one
Pros
Managing a large amount of patient information was made easy by the softwares user-friendly interface.
Cons
It would be beneficial to update the software to support Mac systems although this is not a major issue.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Dr Sangita
Medical Practice, 500+ employees
Apr 01, 2021
Comprehensive EHR
Comprehensive EHR
Pros
This EHR is fairly intuitive to use and I find the customizable dashboard convenient and well-organized. The built-in functionality for individual and group services is helpful and not commonly found in all EHRs.
Cons
I found it inconvenient that the administrative component was separate from the clinical practice component. Despite encountering glitches regularly customer service promptly addressed these issues.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Kelly
Mental Health Care, 11-50 employees
More than a year
Oct 01, 2020
Great Solution for our clinic's needs
Great Solution for our clinic's needs
Pros
The software is very user-friendly allowing us to bill all our clinic programs accurately and electronically. The support team is knowledgeable and easy to work with. Updates are reliably provided to keep up with state changes and requirements. Theres also a wide variety of reporting options available.
Cons
Theres a need for a broader range of canned reports.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Roe
Not Specified, N/A employees
Free Trial
Feb 01, 2012