softwareAcuitas activEHR Software Reviews
25 Reviews
Overall Rating
3.5
25 Reviews
Rating Distribution
5
(8)
4
(5)
3
(5)
2
(6)
1
(1)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.5
25 Reviews
Rating Distribution
5
(8)
4
(5)
3
(5)
2
(6)
1
(1)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Specialty
Provider Size
Time Used
Ready to commit to the software longterm
Ready to commit to the software longterm
Pros
This software understands the communication channels within the medical practice and improves them. You can easily create files while following the health code guidelines.
Cons
The implementation process is prolonged, and we must wait a long time to get an appointment, which breaks our flow.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
John
Primary Eye Care Associates , 10-49 employees
Jan 26, 2023
Great billing solution
Great billing solution
Pros
We really like this software as it contains a lot of useful functions, and we can get information with just one click.
Cons
Its quite difficult to bring on new users.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Oliver
MedPRO , 10-49 employees
Nov 30, 2022
Great software
Great software
Pros
I really admire that the system is pretty well summarised and simple to use All of the necessary information is only a click away.
Cons
The website lack a lot of video lessons.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Elijah
W.E Health Clinic, 10-49 employees
Nov 21, 2022
Needs Improvement!
Needs Improvement!
Pros
I appreciate how the software offers a lot of customisation options and also the layout is very easy to navigate through
Cons
There is a definite room for improvement for some of the features. Id also like if the system was more automated without us manually dragging the files and also the customer service is not as responsive as they should be.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Lauren
Angel Health Hospital, 10-49 employees
Sep 22, 2022
Needs an update
Needs an update
Pros
The system works fine,we use it often for scheduling and taking notes, it really did help streamline our work.
Cons
Most of the features need updates to keep functioning; this makes the software slow and it glitches often.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Lisa
Brooke Cardiac Center, 10-49 employees
Jul 04, 2022
Not Recommended!
Not Recommended!
Pros
The system is overall pretty average. The layout is simple and easy to understand.
Cons
According to the price I was expecting a much better software which is very disappointing ;also their customer service is not the greatest.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Dean
First AID, 2-9 employees
May 19, 2022
Checks all the boxes!
Checks all the boxes!
Pros
Acuitas has really helped us streamline our work. Its easy to use and gets the job done faster.
Cons
Some of the features dont work at all and even though we dont use them, it can be confusing for other clients.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Chris
Crest Dental Health, 2-9 employees
Apr 20, 2022
User Friendly Software
User Friendly Software
Pros
Simplify the whole program and makes it more convenient for the user.
Cons
Cannot cater to multiple users at a time which is definitely a turn-off.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
7
Anwar
Information Technology, 1000+ employees
Feb 21, 2022
Not For Multiple Users!
Not For Multiple Users!
Pros
I like that the layout is very straight forward,almost everyone can catch up pretty easily! You can also select different viewing options.
Cons
The biggest con is that its not designed for multiple users at a time. We were told this after the purchase, which is really unprofessional of them.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Wendy
optometry office, 10-49 employees
Feb 15, 2022
Simple and Powerful!
Simple and Powerful!
Pros
Very easy to use and understand for beginners. Have a lot of inbuilt features that are always convenient. A perfect software that understands the future of communication.
Cons
would definitely love if more features were added; other than that nothing to complain about.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
John
Primary EyeCare Associates, 10-49 employees
Jan 10, 2022
User-friendly with great features
User-friendly with great features
Pros
All the features you would want from an EHR with billing and insurance claim management to make your lives easier. There is a short learning curve and soon you will be ready to use it on your own.
Cons
NA
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Anderson
Kindred Spirits Mental Health, 2-9 employees
Dec 21, 2021
Takes the cake
Takes the cake
Pros
It is the best EHR software we have tried. Gets everything right from the patient portal to the report writing feature. The customer service gets top marks for their prompt service and great demeanor.
Cons
NA
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Madge
Peyton Dental Health, 10-49 employees
Nov 19, 2021
Best service ever!
Best service ever!
Pros
We are happy with how well the software has worked in helping us with practice management. Their customer service is off the charts and they always have an answer and reassure us whenever we call.
Cons
NA
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Galvin
Earthly Health Science, 10-49 employees
Oct 20, 2021
Makes patient management confusing
Makes patient management confusing
Pros
The software has EHR capabilities with a patient portal for easy access to reports.
Cons
There is no way to share the file between multiple doctors for sign-off.
Ease of use
4
Value for money
6
Customer Support
5
Functionality
5
Samantha
Lindburg Cardiac Center, 2-9 employees
Aug 31, 2021
Easy to learn
Easy to learn
Pros
It was very easy to get trained on activEHR and we are able to add documents and reports to the patient file without wasting paper.
Cons
Acuitas should update some of the health codes.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Chuck
Premier Medical Associates, 2-9 employees
Mar 18, 2021
Works like a charm
Works like a charm
Pros
We are no longer facing any lags in our billing and insurance claim processing because Acuitas has made everything super simple.
Cons
There are some features which have little functionality and we do not know what they are.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Ayiesha
Crest Dental Health, 2-9 employees
Mar 16, 2021
activEHR is inactive
activEHR is inactive
Pros
It has the basic functionalities an EMR should have.
Cons
The price is too high and there are not enough features to justify it. Their customer care is so lazy and takes days to resolve an issue.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
6
Sam
Lawrence First AID, 2-9 employees
Mar 13, 2021
Waiting for an update
Waiting for an update
Pros
It has helped improve our communication because all the reports, notes and updates are all available on the same platform.
Cons
The software is slow at times and it becomes difficult to use. They need to fix this in the next update.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Allen
Whole Heart and Cardiac Center, 50-99 employees
Mar 13, 2021
Not as advertised
Not as advertised
Pros
It does have a clean interface and enough customization options for any practice to create its own patient forms.
Cons
However, there was no integration with other software and we have had to manually move files which is not what we were told during training.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Cherry
Angel Health Hospital, 50-99 employees
Mar 12, 2021
Easy to grasp
Easy to grasp
Pros
It simplifies the EHR system by providing summaries and schedules on the dashboard. Each feature is easily accessible with a simple click of the mouse and the software never lags.
Cons
It would be better if the software could be linked to other programs such as those for payroll management.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Anwar
Sacred Heart Medical Practice, 1000+ employees
Mar 07, 2021
Not recommended for use by multiple doctors
Not recommended for use by multiple doctors
Pros
There are many display options that make it easier to view stats and other details with a quick glance.
Cons
The company did not guide us about the functionality of the product and only after purchasing it did they tell us that it is only suitable for use by a single doctor. They are only selling it to make money with no regard for the customers.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
6
Wendy
Rio Optometry Office, 10-49 employees
Mar 05, 2021
Great experience
Great experience
Pros
very summarized and super easy to use. All the information needed is a click away.
Cons
Features linking this software with Payroll and HRIS modules should be added.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Anwar
Information Technology, 1,001-5,000 employees employees
Sep 03, 2020
Complicated, not happy
Complicated, not happy
Pros
The fact that it has good functions and the software makes the task easier to accomplish.
Cons
After the purchase, I was told that Acuitas activEHR is not meant for offices that have many doctors.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Wendy
optometry office, 11-50 employees employees
Sep 02, 2020
Not a good product.
Not a good product.
Pros
None.
Cons
The search process is a bit cluttered. We have to enter our pin number multiple times a day, even when we’re continuously using it. The system doesn’t feel intuitive at all. Moving between clinic locations is not easy or convenient.
Ease of use
3
Value for money
3
Customer Support
4
Functionality
4
Jessica
Eye Clinic, - employees
Mar 15, 2019
Easy to learn and use.
Easy to learn and use.
Pros
It is simple and easy to use. It has simplified a lot of work for us. It has many great features and we can easily access information with just a single click.
Cons
They need to add more features to the system like integrating the software with payroll and other HRIS modules.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Anwar
Information Technology, 1,001-5,000 employees employees
May 15, 2018
Filters
Ready to commit to the software longterm
Ready to commit to the software longterm
Pros
This software understands the communication channels within the medical practice and improves them. You can easily create files while following the health code guidelines.
Cons
The implementation process is prolonged, and we must wait a long time to get an appointment, which breaks our flow.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
John
Primary Eye Care Associates , 10-49 employees
Jan 26, 2023
Great billing solution
Great billing solution
Pros
We really like this software as it contains a lot of useful functions, and we can get information with just one click.
Cons
Its quite difficult to bring on new users.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Oliver
MedPRO , 10-49 employees
Nov 30, 2022
Great software
Great software
Pros
I really admire that the system is pretty well summarised and simple to use All of the necessary information is only a click away.
Cons
The website lack a lot of video lessons.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Elijah
W.E Health Clinic, 10-49 employees
Nov 21, 2022
Needs Improvement!
Needs Improvement!
Pros
I appreciate how the software offers a lot of customisation options and also the layout is very easy to navigate through
Cons
There is a definite room for improvement for some of the features. Id also like if the system was more automated without us manually dragging the files and also the customer service is not as responsive as they should be.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Lauren
Angel Health Hospital, 10-49 employees
Sep 22, 2022
Needs an update
Needs an update
Pros
The system works fine,we use it often for scheduling and taking notes, it really did help streamline our work.
Cons
Most of the features need updates to keep functioning; this makes the software slow and it glitches often.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Lisa
Brooke Cardiac Center, 10-49 employees
Jul 04, 2022
Not Recommended!
Not Recommended!
Pros
The system is overall pretty average. The layout is simple and easy to understand.
Cons
According to the price I was expecting a much better software which is very disappointing ;also their customer service is not the greatest.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Dean
First AID, 2-9 employees
May 19, 2022
Checks all the boxes!
Checks all the boxes!
Pros
Acuitas has really helped us streamline our work. Its easy to use and gets the job done faster.
Cons
Some of the features dont work at all and even though we dont use them, it can be confusing for other clients.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Chris
Crest Dental Health, 2-9 employees
Apr 20, 2022
User Friendly Software
User Friendly Software
Pros
Simplify the whole program and makes it more convenient for the user.
Cons
Cannot cater to multiple users at a time which is definitely a turn-off.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
7
Anwar
Information Technology, 1000+ employees
Feb 21, 2022
Not For Multiple Users!
Not For Multiple Users!
Pros
I like that the layout is very straight forward,almost everyone can catch up pretty easily! You can also select different viewing options.
Cons
The biggest con is that its not designed for multiple users at a time. We were told this after the purchase, which is really unprofessional of them.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Wendy
optometry office, 10-49 employees
Feb 15, 2022
Simple and Powerful!
Simple and Powerful!
Pros
Very easy to use and understand for beginners. Have a lot of inbuilt features that are always convenient. A perfect software that understands the future of communication.
Cons
would definitely love if more features were added; other than that nothing to complain about.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
John
Primary EyeCare Associates, 10-49 employees
Jan 10, 2022
User-friendly with great features
User-friendly with great features
Pros
All the features you would want from an EHR with billing and insurance claim management to make your lives easier. There is a short learning curve and soon you will be ready to use it on your own.
Cons
NA
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Anderson
Kindred Spirits Mental Health, 2-9 employees
Dec 21, 2021
Takes the cake
Takes the cake
Pros
It is the best EHR software we have tried. Gets everything right from the patient portal to the report writing feature. The customer service gets top marks for their prompt service and great demeanor.
Cons
NA
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Madge
Peyton Dental Health, 10-49 employees
Nov 19, 2021
Best service ever!
Best service ever!
Pros
We are happy with how well the software has worked in helping us with practice management. Their customer service is off the charts and they always have an answer and reassure us whenever we call.
Cons
NA
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Galvin
Earthly Health Science, 10-49 employees
Oct 20, 2021
Makes patient management confusing
Makes patient management confusing
Pros
The software has EHR capabilities with a patient portal for easy access to reports.
Cons
There is no way to share the file between multiple doctors for sign-off.
Ease of use
4
Value for money
6
Customer Support
5
Functionality
5
Samantha
Lindburg Cardiac Center, 2-9 employees
Aug 31, 2021
Easy to learn
Easy to learn
Pros
It was very easy to get trained on activEHR and we are able to add documents and reports to the patient file without wasting paper.
Cons
Acuitas should update some of the health codes.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Chuck
Premier Medical Associates, 2-9 employees
Mar 18, 2021
Works like a charm
Works like a charm
Pros
We are no longer facing any lags in our billing and insurance claim processing because Acuitas has made everything super simple.
Cons
There are some features which have little functionality and we do not know what they are.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Ayiesha
Crest Dental Health, 2-9 employees
Mar 16, 2021
activEHR is inactive
activEHR is inactive
Pros
It has the basic functionalities an EMR should have.
Cons
The price is too high and there are not enough features to justify it. Their customer care is so lazy and takes days to resolve an issue.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
6
Sam
Lawrence First AID, 2-9 employees
Mar 13, 2021
Waiting for an update
Waiting for an update
Pros
It has helped improve our communication because all the reports, notes and updates are all available on the same platform.
Cons
The software is slow at times and it becomes difficult to use. They need to fix this in the next update.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Allen
Whole Heart and Cardiac Center, 50-99 employees
Mar 13, 2021
Not as advertised
Not as advertised
Pros
It does have a clean interface and enough customization options for any practice to create its own patient forms.
Cons
However, there was no integration with other software and we have had to manually move files which is not what we were told during training.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Cherry
Angel Health Hospital, 50-99 employees
Mar 12, 2021
Easy to grasp
Easy to grasp
Pros
It simplifies the EHR system by providing summaries and schedules on the dashboard. Each feature is easily accessible with a simple click of the mouse and the software never lags.
Cons
It would be better if the software could be linked to other programs such as those for payroll management.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Anwar
Sacred Heart Medical Practice, 1000+ employees
Mar 07, 2021
Not recommended for use by multiple doctors
Not recommended for use by multiple doctors
Pros
There are many display options that make it easier to view stats and other details with a quick glance.
Cons
The company did not guide us about the functionality of the product and only after purchasing it did they tell us that it is only suitable for use by a single doctor. They are only selling it to make money with no regard for the customers.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
6
Wendy
Rio Optometry Office, 10-49 employees
Mar 05, 2021
Great experience
Great experience
Pros
very summarized and super easy to use. All the information needed is a click away.
Cons
Features linking this software with Payroll and HRIS modules should be added.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Anwar
Information Technology, 1,001-5,000 employees employees
Sep 03, 2020
Complicated, not happy
Complicated, not happy
Pros
The fact that it has good functions and the software makes the task easier to accomplish.
Cons
After the purchase, I was told that Acuitas activEHR is not meant for offices that have many doctors.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Wendy
optometry office, 11-50 employees employees
Sep 02, 2020
Not a good product.
Not a good product.
Pros
None.
Cons
The search process is a bit cluttered. We have to enter our pin number multiple times a day, even when we’re continuously using it. The system doesn’t feel intuitive at all. Moving between clinic locations is not easy or convenient.
Ease of use
3
Value for money
3
Customer Support
4
Functionality
4
Jessica
Eye Clinic, - employees
Mar 15, 2019
Easy to learn and use.
Easy to learn and use.
Pros
It is simple and easy to use. It has simplified a lot of work for us. It has many great features and we can easily access information with just a single click.
Cons
They need to add more features to the system like integrating the software with payroll and other HRIS modules.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Anwar
Information Technology, 1,001-5,000 employees employees
May 15, 2018