AdvancedMD Reviews

“Extremely user-friendly and organized

Pros

the system is extremely user-friendly and it only took me a couple of tries to get the hang of the basics. It genuinely helps me keep my clients' charts, progress notes and treatment plans neatly organized.

Cons

What frustrates me is that Advanced PM and the EHR aren't integrated into a single system and I would love to see more granular folder options for each client. For example having signed progress notes and treatment plans stored in separate, clearly labeled folders.

“unsuitable for urgent care

Pros

The color palette and the appointment grid are elements I really appreciate about this system.

Cons

I find it completely unsuitable for urgent care and the measures we need for meaningful use are hard to capture or quantify.

“Single system for billing and scrubbing

Pros

One thing I appreciated was having a single system where I could enter charges and handle billing. It also scrubbed my claims and from that same interface I could immediately see any errors that needed fixing.

Cons

I didn't find much to complain about but occasionally when I went back into a claim the system would automatically resubmit it which resulted in a duplicate.

“AdvancedMD is an integral software in our practice

Pros

The ability to work on the iPhone and iPad is the standout feature for me personally. This feature is important for us as I have a busy schedule and can't always sit at my desktop.

Cons

Customizing templates initially posed a challenge but once familiar with the process it becomes fairly easy.

“All in one service

Pros

The extensive program offers easy e-prescription comprehensive lab orders and the availability of the iFax feature for sending and receiving faxes. The exceptional customer service ensures prompt issue resolution. Knowledgeable trainers provide assistance and the PM and EMR components communicate effectively. The system automatically verifies insurance two days ahead of appointments. Patient portal availability fast billing service and quick reimbursement add to the software's appeal. The RCM team is particularly impressive.

Cons

There is a lot of clicking between pages and certain actions like checking the "Reviewed" box require navigating through different tabs. The e-prescription process involves too many "OK" clicks. The scanner is only compatible with the "Twain" format. Reviewing PMH preventative medicine vitals and the care team requires switching between tabs.

“One of a kind

Pros

The software offers facility and professional billing including the option of telehealth. Claims are submitted efficiently and the overall functionality seems reliable.

Cons

The software experience has been positive so far with no negative aspects to report.

“Support is horrible and useless.

Pros

The PM system is decent and user-friendly thanks to the cloud-based system and easy sign-in process. However there are some cons that outweigh these pros.

Cons

The EHR functionality is terrible and the support staff is unhelpful leading to long wait times. Issues with scanning and dysfunctionality are frustrating.

“PM is great EHR is just okay

Pros

The scheduling part of AdvancedMD is intuitive and user-friendly. Moving an appointment is as simple as clicking selecting "move" and choosing the desired date and time. Customization options for time intervals color-coding appointment types and default appointment lengths are available. Adding a patient making billing notes sending messages/tasks and entering patient information are all quick and simple processes. The EHR offers useful features like pulling medication history from a national database pharmacy lookup customizable acronyms and frequently used phrases.

Cons

Customizing templates without formal training from AdvancedMD specialists can be challenging. The available training videos are not tailored to individual situations making it difficult to figure out specific customization needs. Printing a note requires multiple clicks selecting the "WordMerge" option and opening a Word document before being able to print. This process becomes time-consuming when printing multiple notes or an entire medical record. The cost and accessibility of training sessions and conferences offered by AdvancedMD are significant drawbacks. Creating templates should be more intuitive and user-friendly for regular users without requiring extensive training.

“Cannot recommend

Pros

The PM is easy to use and the EHR is customizable. Overall the software is designed for easy understanding and usage.

Cons

Storing notes in the EHR and transferring them to a custom Word document can be confusing and time-consuming. Making changes to the Word document does not update previous notes leading to potential confusion. Additionally AdvancedMD's reliability is questionable as their billing accuracy is not satisfactory. The fax system is separate and requires manual action to send out faxes. There are several other cons to this system that could be further elaborated upon.

“Great Product needs improvement

Pros

Among the EMRs used in the past AdvancedMD stands out as the easiest to navigate and use. The ability to customize it according to specific practice needs has greatly improved workflow during busy days.

Cons

The immunization module functionality is not impressive and requires improvement especially for pediatricians.

“Efficient User friendly and great customer service

Pros

From initial inquiry to contracting setup and actual usage AdvancedMD and their staff have been amazing. The system is user-friendly easy to learn and customizable to specific practice needs. Transitioning from a subpar EMR system to AdvancedMD has been a fantastic decision. After researching 30 different EMR vendors and having demos with 3 it was clear from the start that AdvancedMD was the only choice for us.

Cons

Not applicable (N/A).

“I mostly use this to look at patient visit documentation and to upload forms

Pros

A notable advantage is its connection to the practice management program. In our previous system we had to purchase two separate programs for EHR and practice management.

Cons

The nursing staff is still adjusting to the change and doesn't have a favorable opinion. The reviewer primarily uses the practice management program rather than the Electronic Health Record side.

“easy to use but surprise fees and updates are annoying

Pros

I really like how user-friendly the system is. As whenever I am unsure I can press F1 on any screen to bring up help or learn how to use a feature.

Cons

One major annoyance I have experienced is that updates are pushed out with no notice and I constantly end up paying extra fees for seemingly minor items. And some reports that ought to be free are priced very high.

“A private practice behavioral health therapist's review of AdvancedMD

Pros

AdvancedMD effectively meets the needs of my behavioral health practice. It allows me to easily bill clients document progress notes and create treatment plans.

Cons

No negatives or issues have been encountered thus far.

“More pros than cons. Good for medium sized practice.

Pros

I am pleased with the scheduling feature and the ability to group families together for balances and statements. The chart files tab is also convenient. Pop-up memos are a wonderful addition. Entering charges is easy and when the insurance verification works correctly it has been good.

Cons

I've been frustrated by the lack of a payment report that can be generated on demand. Despite multiple attempts to create the report with customer support I haven't been successful.

“Pretty easy to use

Pros

The auto posting feature is my favorite aspect of this product. It is extremely user-friendly and allows you to preview everything before posting.

Cons

My only complaint is that insurance companies sometimes separate service lines causing issues with the autoposting feature.

“Poor customer support and unable to set up my billing software

Pros

Unfortunately there is very little that I like so far. The "enrollment specialist" has been unhelpful and I had to guide them on how to do the enrollment on at least two occasions despite my limited knowledge of billing.

Cons

I had to guide the software company in setting up the system and relied on Google search for information.

“This system is easy to use between the PM an EHR side.

Pros

What impresses me the most about the system is that everything is easily accessible and simple to learn. I get excited whenever I see an update as I never imagined it could improve beyond its already excellent state.

Cons

What I like least is that the insurance eligibility feature lacks the level of detail found in other systems.

“Transition was pretty seamless just stay open to change

Pros

I love that the system combines billing A/R EHR and labs into a single interface. Tracking statements and managing unpaid claims is very easy now. Payments are also processed faster compared to our previous system.

Cons

On the EHR side our doctor feels that there is a lot of setup required to improve user-friendliness. Until the setup is complete dictations require additional time and effort.

“Disappointed

Pros

The system is straightforward to use with notable features like the demographic portion old scheduler and claim inspector. However after using the system for almost six years there haven't been significant improvements.

Cons

The lack of support and poor reporting functionality along with malfunctioning buttons make the software expensive to use. The sales force is also quite aggressive.