AdvancedMD Reviews

“More pros than cons. Good for medium sized practice.”

Pros

I am pleased with the scheduling feature and the ability to group families together for balances and statements. The chart files tab is also convenient. Pop-up memos are a wonderful addition. Entering charges is easy and when the insurance verification works correctly it has been good.

Cons

I've been frustrated by the lack of a payment report that can be generated on demand. Despite multiple attempts to create the report with customer support I haven't been successful.

“Pretty easy to use”

Pros

The auto posting feature is my favorite aspect of this product. It is extremely user-friendly and allows you to preview everything before posting.

Cons

My only complaint is that insurance companies sometimes separate service lines causing issues with the autoposting feature.

“Poor customer support and unable to set up my billing software”

Pros

Unfortunately there is very little that I like so far. The "enrollment specialist" has been unhelpful and I had to guide them on how to do the enrollment on at least two occasions despite my limited knowledge of billing.

Cons

I had to guide the software company in setting up the system and relied on Google search for information.

“This system is easy to use between the PM an EHR side.”

Pros

What impresses me the most about the system is that everything is easily accessible and simple to learn. I get excited whenever I see an update as I never imagined it could improve beyond its already excellent state.

Cons

What I like least is that the insurance eligibility feature lacks the level of detail found in other systems.

“Transition was pretty seamless just stay open to change”

Pros

I love that the system combines billing A/R EHR and labs into a single interface. Tracking statements and managing unpaid claims is very easy now. Payments are also processed faster compared to our previous system.

Cons

On the EHR side our doctor feels that there is a lot of setup required to improve user-friendliness. Until the setup is complete dictations require additional time and effort.

“Disappointed”

Pros

The system is straightforward to use with notable features like the demographic portion old scheduler and claim inspector. However after using the system for almost six years there haven't been significant improvements.

Cons

The lack of support and poor reporting functionality along with malfunctioning buttons make the software expensive to use. The sales force is also quite aggressive.

“Awesome Software”

Pros

We appreciate the flexibility of being able to create our own templates in AdvancedMD to align with the specific needs of our practice. As a co-occurring Mental Health and SUD program having customizable documents and templates is crucial for us and AdvancedMD meets this requirement. Additionally the scheduling function is excellent allowing us to color-coordinate appointments schedule multi-person groups and easily make adjustments when needed. The ability to personalize our templates and efficiently manage our appointments is a valuable aspect of AdvancedMD.

Cons

There aren't many templates available for our SUD program although we managed to create them ourselves. The software's numerous features make it challenging to learn.

“an effective software that is compatible to our needs”

Pros

The customer service is outstanding. We have been using this product for over 10 years and AdvancedMD has consistently made our workflow more efficient.

Cons

There is a new scheduler but it still redirects to the old system when editing patient demographics. While the layout is improved we need time to adapt to the changes.

“Great Software on the high end”

Pros

The customer service is fantastic with multiple representatives available to assist at all times. Additionally there are instructional videos available on each page that guide you through the process. The PM and EHR aspects are comprehensive and well-designed.

Cons

Pricing is the main concern. I found other companies offering similar features at a much lower cost.

“Great Experience Fantastic Support”

Pros

Every time I encounter an issue or have a question regarding how to adapt the software to our specific needs the support personnel at AdvancedMD/EHR remain on the line patiently guiding me until I fully grasp the solution. They even go the extra mile by offering suggestions on how to enhance efficiency. From the dedicated support team to the user-friendly software the entire system is a breeze to navigate and offers remarkable versatility. I am consistently impressed by their commitment to providing exceptional support and the software's multifunctionality.

Cons

A more comprehensive and detailed AdvancedMD manual is needed providing step-by-step instructions for various tasks without the need to contact support. For instance having detailed information on the exclusions tab in the Claims Center and guidance on fixing issues and when it's necessary to delete and re-enter a charge after making corrections would be beneficial. While the EHR is great as it is having the ability to "lock" or "secure" an account completely as per a patient's request would be a valuable addition.

“If it's in your price range... the search ends here.”

Pros

The customization features of this software truly shine. As the operator of an alternative clinic specializing in major neurological disorders standard billing and patient flow don't fit our needs. However the software's lightning-quick hotkey functions simple and reproducible reports and customizable progress notes section make it perfect for our unique requirements. The patient portal while not exclusive to AdvancedMD is straightforward and highly beneficial when tailored to our preferences. Moreover the customer service provided exceeds expectations and goes above and beyond.

Cons

The debate between cloud-based and server-based systems has valid arguments on both sides. Personally I prefer cloud-based systems. However even with excellent internet service we have experienced a few days of bad connection leaving us unable to access the system.

“Great for scheduling routes but bogs down with multiple users”

Pros

It is a user-friendly platform. Our phlebotomists use to organize and schedule their routes throughout the hospital to collect patients blood.

Cons

Sometimes I notice it gets complicated when multiple people try to use it at the same time

“Highly recommended for new practices”

Pros

I have been using the system for a while and like everything about it. It is easy to use and I can easily train new staff.

Cons

At times the system is slow and get stuck but mostly it runs fine.

“Support is terrable.”

Pros

The software is user-friendly and easily accessible online from anywhere since it is cloud-based.

Cons

The support is terrible. It's difficult to reach anyone and when you do they often don't have a solution. Help tickets take days or longer to get a response and specific questions sent via email go unanswered.

“The software is excellent but the support is a nightmare”

Pros

The software is excellent and interfaces well with my electronic medical record. Additionally it can interface with other EMR systems like Kareo.

Cons

The support experience is highly frustrating due to a lack of coordination between departments. One department makes promises that the next department is unaware of leaving customers to provide evidence and repeat their concerns. This disjointed support process adds to the overall nightmare of seeking assistance.

“Very polite and willing to assist.”

Pros

It can be adjusted to suit individual practice needs and is easy to navigate. The training library and available help content are useful resources.

Cons

Additional costs for updates and occasional system slowness are drawbacks. I prefer more direct communication with people.

“Lots of features and user friendly.”

Pros

The ability to check insurance eligibility with just one click is amazing! It saves us significant time and money. The customer support is also excellent. There are many great things about this software that I could go on and on about.

Cons

The scheduling could be more user-friendly but it offers customization options to adapt to individual needs.

“Was quite impressed with your system!”

Pros

This software can greatly reduce time-consuming tasks in an office environment. It's like having a personal secretary for a secretary!

Cons

The price is high for a small business starting out. It would be beneficial to have different pricing tiers based on business size.

“I have been using this software for 6 years and it was easy to learn and makes my job easier.”

Pros

I particularly like the ease of switching between the PM side and the EHR side. As someone responsible for billing auditing and charges, this is essential for me.

Cons

There is an issue with reversals on unapplied payments. If a mistake is made the payment is lost and cannot be corrected.

“AdvancedMD Review”

Pros

The software is very user-friendly and offers many useful functions. The reporting feature is excellent and there are options to customize reports according to your needs.

Cons

Customer service is lacking. Often it feels like I know more about the product than the representatives do.