AdvancedMD Reviews

“e-claim nightmare”

Pros

Firstly the progress notes section can be fully designed from scratch which is a great advantage. Secondly when you have a good support staff they can be very helpful.

Cons

The system lacks the capability to enter agency provider numbers for billing home health re-certifications. Despite using the system for nine months I haven't received payment for electronically filed claims and have only been paid for paper claims submitted by mail. The accuracy of information in the insurance and provider databases has been problematic resulting in numerous claim rejections. It takes a significant amount of time around 30-40 minutes to enter information for a patient encounter and even longer for new patients. As a result I am actively seeking a new system. Additionally the wait times for support on the phone can be hours even after months of experiencing billing problems. Finally I recently obtained an assigned support person who has been helpful but I hope to see resolution to these issues soon.

“Decent PMS”

Pros

The software integrates well with our EHR and credit card payment company. It offers detailed scheduling and a decent range of available reports. While it is relatively easy to use templates need to be manually entered annually and cannot be copied for replication.

Cons

To generate custom data reports a subscription to the costly Advanced Insight is required. Unfortunately subscribing to Advanced Insight is not available for individual providers but must be done for the entire organization. Customer service is not very responsive unless you utilize the chat feature. Furthermore the rollout of the new schedule did not come with advance instructions leading to struggles in adapting to the changes.

“Saves money with web-based tools”

Pros

Because it's a web-based platform, I no longer need to worry about maintenance contracts or buying hardware which saves money. All the tools are centralized in one location and I have seen billing efficiency jump by about 200%.

Cons

Mastering the system proved to be really difficult and took a lot of time, often leaving me confused. So I'd love for them to expand the in-app training materials so learning becomes less frustrating.

“Overall good billing software program”

Pros

The software detects claim errors before submission saving time on data entry with macro billing.

Cons

The program requires multiple "add-on modules" to be purchased in order to access its full functionality. The customer support provided is below average. We encountered issues with an add-on module we purchased which was not functioning properly. We notified AdvancedMD about the errors just one week after the purchase but it took them approximately five weeks to address the problem and shut down the module. This delay caused financial harm to our practice and caused frustration among our patients. The software was excessively sending texts and emails to patients with up to 16 messages in a single day due to a significant error in the software code. Despite the severity of the issue AdvancedMD was slow to act and refused to promptly shut down the module. Furthermore they continued to charge us monthly for the malfunctioning module even though it was not working correctly. We are disappointed with their lack of a satisfactory solution.

“A Great System For all of your PM and EHR needs”

Pros

Customer support has streamlined training for easy learning and continued use.

Cons

The EHR relies heavily on self-building but once you become familiar with it it becomes second nature.

“Behavioral Health”

Pros

This product performs multiple functions in healthcare facilities eliminating the need for external billing.

Cons

Overall there are no negatives about the system; we love the product. However transitioning from paper charts to electronic requires extensive employee training.

“Great software”

Pros

User-friendly software connects to credit card processing pulls comprehensive monthly reports and runs A/R reports.

Cons

The billing service (separate from the software) is not excellent and often delayed. The enrollment service also takes time to set up.

“Not for us”

Pros

The customizable EHR is easy to use with a dynamic scheduler and intake options.

Cons

They couldn't automatically update the DMEPOS Medicare price list for us which was a deal breaker.

“Manager of office using Advanced Md for a year”

Pros

Billing is generally user-friendly and visually appealing.

Cons

AdvancedMD is expensive and their customer service has long wait times often exceeding an hour before anyone answers. Even after connecting we are frequently placed on hold without receiving a satisfactory answer to our questions.

“When it works correctly it is fine but when it doesn't support is impossible”

Pros

Reports are easy to find and the system is mostly user-friendly but template changes can be complex.

Cons

Support is inconsistent with most issues being attributed to our ISP even when multiple providers experience the same problem. Correcting mistakes can be challenging.

“AdvancedMD user experience.”

Pros

The software is user-friendly with guided videos and good support.

Cons

Occasionally the system processes data slowly and doesn't function optimally with browsers like Google.

“Don't waste your money”

Pros

The billing system is easy to use well-organized and offers many reports.

Cons

As an EHR AdvancedMD lacks expertise. It is difficult to use expensive and the patient portal is non-functional. Although they claim to be meaningful use qualified it only applies to a limited number of measures unrelated to specialties. The cost is excessive considering the functionality available; better alternatives are available.

“Great program thus far”

Pros

The system's ease of use and outstanding customer service make it a pleasure to work with. The transition from our old billing system to this one was smooth and accompanied by informative guidance. We appreciate the software's user-friendly interface and the excellent support provided throughout the implementation process.

Cons

We rely on this system for payroll reports but there isn't a suitable report available that provides the necessary information. We have to use a larger report and customize it in Excel to meet our needs.

“Overall we are very pleased with the software.”

Pros

The software offers valuable features with knowledgeable and friendly customer service.

Cons

The system experiences delays when moving between fields and the wait time for customer support is lengthy. Even requesting a callback takes a while.

“Friendly customer service however they need more training in billing part of the software.”

Pros

User-friendly software with direct billing integration and good customer service.

Cons

There is a lack of billing reports particularly for specific CPT codes. A/R reports for certain insurances are inaccurate.

“Does not live up to the hype”

Pros

Training was excellent. Most electronic billing software is similar.

Cons

AdvancedMD frequently upgrades their software resulting in system downtime for several days. Software issues are common making it unreliable. Claims submitted months ago were not processed by Anthem Blue Cross and United Healthcare costing me reimbursement checks. The end-of-day wizard falsely indicated that everything was submitted. These software issues have severely impacted my practice resulting in defaulting on bills. The software is misleading and can be detrimental to a practice. Additionally it is not designed for chiropractors.

“Intuitive and regularly innovating comprehensive.”

Pros

The Practice Manager and EHR are integrated smooth and comprehensive.

Cons

Customizing clinical templates has been somewhat challenging although there are many options to choose from.

“Probably a better product than the "free" EHR we were using.”

Pros

The software has extensive functionality and customizable options for practice needs.

Cons

The full utilization of the system's functionality is limited by the quality of training provided during the initial purchase and setup. It seems that the product's potential exceeds our ability to utilize it effectively.

“Very easy to use great customer service!”

Pros

The software is easy to use simplifies staff training and helps meet Meaningful Use requirements.

Cons

There are instances when working on a task where the program unexpectedly restarts without notice resulting in unsaved information. However the positive side is that this issue only affects a single user so it doesn't disrupt the entire office. Additionally the program quickly resumes minimizing any wasted time.

“Very helpful and useful”

Pros

Responsive staff and useful navigation. The Dashboard and benchmarking are great.

Cons

Custom reports and formatting limitations for specific programs pose challenges. Exporting formatting and pulling data can be cumbersome particularly when changes are needed.