AdvancedMD Reviews

“Favorable”

Pros

Our overall experience has been positive. The system is user-friendly and the support staff is helpful. We particularly value the patient portal and the Advanced Insight reporting tool. Our relationship manager is knowledgeable detail-oriented and attentive.

Cons

The patient call center could benefit from additional training. The implementation team should focus on improving the smaller details of onboarding an office.

“Satisfied Long Standing Client”

Pros

As long-time clients we have experienced the company's growth and the associated challenges. However overall our relationship with AdvancedMD has been favorable. They continually strive to enhance the client experience. Initially we had reservations about creating "online cases" for support concerned about turnaround time. However this process has turned out to be positive as we no longer need to spend time calling the support line and resolutions usually come within 34 hours. Having an assigned Relationship Manager who understands our specific office needs has been extremely helpful.

Cons

Like all software companies AdvancedMD has its issues but there is no specific area that stands out as a major concern.

“AevancedMD: Increasing the work load”

Pros

I appreciate my trainer's patience and kindness as I navigate this challenging software.

Cons

The software is unnecessarily complex and misrepresentation by the sales representative is bothersome.

“This is a very average system that lacks a lot of features”

Pros

The software offers customizable notes and fields and the customer support is friendly.

Cons

The software lacks payroll functions and a CCM system for managing calls.

“There are times the system gets confusing but over all its a nice system.”

Pros

The eligibility checking and billing functionality is excellent. The ability to call and immediately speak to a person for assistance is greatly appreciated.

Cons

Resolving billing issues in the hold bucket can be challenging to understand and require excessive steps. Improving the billing process and making it easier to correct mistakes would be beneficial.

“They are the best. Their EHR is extremely customizable. Support is amazing”

Pros

The software is user-friendly with a clean interface. Faxes are directly integrated into patient charts and the company values user input by incorporating their ideas constantly.

Cons

Creating templates was more challenging than expected despite having a wide selection available. It would be beneficial if more practices were aware of these templates.

“Seem to have overstretched themselves resulting in poor quality and performance in the last few months”

Pros

It has a simple interface and performs well with billing and claims. The built-in reports are satisfactory but there is room for improvement in terms of reporting capabilities.

Cons

Performance issues arise such as sudden changes in the system's appearance without prior notification. Additionally patient age calculations on appointment lists and reports are inaccurate.

“I did not have a good experience with AdvancedMD at all.”

Pros

The Practice Management side of AdvancedMD is highly appreciated particularly for its ease of use in billing tasks.

Cons

The billing process lacks transparency as AdvancedMD significantly increased costs within three months which is unacceptable. Moreover they refuse to honor the initially quoted price.

“advanced MD”

Pros

The software is generally easy to use and the reports are straightforward. However the advanced insight reports should be included without requiring an additional fee.

Cons

Customer support tends to redirect users to the website for help rather than providing direct assistance. Enrolling in EDI services can be expensive or time-consuming compared to other software that includes it during setup at no extra charge.

“GREAT PRACTICE MANANGEMENT SOFTWARE”

Pros

The Practice Management software is loved for its ease of use and the company provides excellent customer support across multiple platforms.

Cons

The OBGYN-specific EMR is not user-friendly with many features requiring additional fees or remaining unused.

“It is not very user friendly in my experience.”

Pros

The office has reservations about AdvancedMD due to limited report customization options. Users must rely on the provided reports without much flexibility.

Cons

The system lacks batch processing for eligibility verification necessitating individual verifications. Additionally the use of pastel colors strains the eyes.

“Gets better every day!”

Pros

The software's customization options are highly valued especially for creating complex reports. The company has been helpful in meeting specific reporting needs.

Cons

Updates can be challenging for administrative staff who are resistant to change due to habit.

“My review of AdvancedMD”

Pros

The EHR system is highly programmable and the ability to adjust screen size and letter format is beneficial for data input.

Cons

The customer support provided by AdvancedMD is extremely poor. While the staff is friendly they initially fail to acknowledge the existence of a problem requiring substantial effort to convince them otherwise. Even after acknowledging the issue they often lack a solution and suggest waiting for the next upgrade to potentially fix it. Moreover the software is not fully compatible with Apple devices leading to additional steps and complexities in converting information into meaningful notes. The Word merge feature is complicated and challenging to program resulting in significant expenses and the need to hire AdvancedMD staff for assistance. This unexpected and painful process has cost our office thousands of dollars and a month's worth of time. To cope with these difficulties we have limited ourselves to using only a few templates that we already have. Fortunately as a specialist with a focused practice this limitation is manageable.

“Frequent server crashes and runaround”

Pros

I have been really pleased with the spring 2017 interface refresh they rolled out as it made the check-in process and viewing billing statements much clearer and easier to navigate. I also like that a co pay pop up now appears on the initial hover over each patient which streamlines those front-desk tasks.

Cons

We've had far too many incidents where the servers crashed and customer support gave us the runaround instead of real help. It's aggravating to have to manually correct errors that can be triggered by simple changes. There are recurring bugs that erase our progress which is unacceptable and the overall lag feels almost like dial-up, especially during busy periods.

“AdvancedMD has been & still is a very good experience. The implemtation process was very organized”

Pros

The overall functionality of AdvancedMD is exceptional. It offers the convenience of logging in from any computer or even from a mobile device allowing access to important information like early patient availability. The software operates seamlessly with various components working together like a finely tuned machine. The appointment schedule is particularly impressive serving as a multitasking tool that provides easy access to numerous functions. Charge entry is smooth and the software's capability to quickly search for diagnosis and procedure codes is valuable. The auto-posting feature for insurance payments is incredibly efficient accurately adjusting amounts and correctly allocating patient responsibilities within minutes. Another notable advantage is the compatibility with voice text entry such as using "Dragon" which greatly improves SOAP note creation. Regardless of the specialty or type of provider AdvancedMD covers all the necessary bases. Having used billing and practice management software since the 80s I can confidently say that AdvancedMD is worth a close look and a test drive.

Cons

It would be beneficial to have the ability to perform "Diagnosis pointing" allowing for the definition of a specific Dx code as the primary one for each line item. This feature would particularly benefit practice types that involve repetitive or similar treatments such as physical therapy or chiropractic care. Additionally having a somewhat automated EHR note creation functionality for visits would be helpful considering AdvancedMD's extensive library of templates which is impressive. However it's important to note that the training videos provided by AdvancedMD primarily focus on medical billing rather than mental health billing which can be disappointing for those in the mental health field.

“I can't say enough about every aspect of AMD. Their software is extremely easy to use.”

Pros

The software is user-friendly and continually improves based on user feedback. The support team is excellent and provides guidance throughout the entire process.

Cons

Messaging functionality is cumbersome and searching for faxes by patient name would improve the e-fax feature.

“The people who work at Advancedmd are Amazing they go above and beyond.”

Pros

The customization options make AdvancedMD unique and its value for money is highly regarded. Switching to AdvancedMD has been a positive decision.

Cons

Learning to build templates can be difficult especially for non-technical individuals although trainers and videos are available for assistance.

“GOOD SYSTEM AFTER LEARNING TO USE IT”

Pros

The software seamlessly handles scheduling documentation and billing tasks. It works well with the Dragon dictating system for voice input.

Cons

Generating charts for transmission to others is difficult and requires a Word merge from the raw note to a Windows-compatible format.

“Advanced MD EHR review”

Pros

I like the simplicity ease and speed of the EHR software. The customer service provided by the EHR team is friendly responsive and always available when needed. Both my EHR implementation specialist and PM implementation specialist have been readily accessible and helpful. The software has significantly saved our practice time and was quick to learn. I also like the automatic log-out feature after a set time frame. On a scale of 1 to 10 I would rate this software an 8 or 9 for its overall performance.

Cons

The training videos are overwhelming but provide a substantial amount of information considering the software's price.

“We have been a customer with AdvancedMD since 3009.”

Pros

I am highly satisfied with the scheduling software due to its ease of learning and usage. The availability of support is commendable as the team is respectful knowledgeable and pleasant to work with. Additionally I have had a positive experience with the Relationship Manager who played a crucial role in our transition to AdvancedMD. Over the years she has consistently demonstrated professionalism expertise and attentiveness making her a reliable resource for any inquiries.

Cons

Some updates have caused functional issues but AdvancedMD actively addresses and resolves these problems.