AdvancedMD Reviews

“Customer Support is Extremely Inadequate”

Pros

Once familiar with the software navigation becomes relatively easy.

Cons

Over the past three months we have experienced several billing errors that remain unresolved. Despite bringing these issues to the attention of AdvancedMD we have received no resolution or returned calls as promised. It's disheartening to see that refunding errors on the software side are not given the same importance as prompt payment from customers. If we were to withhold payment for two months our services would be interrupted. However AdvancedMD has not shown any urgency or commitment to rectify their errors. Despite multiple conversations with different individuals the issue remains unresolved and continues to impact our operations. This lack of attention and failure to address the problem has caused significant frustration and dissatisfaction with the company.

“A good basic program with room to improve”

Pros

The implementation trainer has been excellent possessing extensive knowledge of the program and understanding of individual needs enhancing the AdvancedMD experience for the reviewer.

Cons

The software was marketed as being tailored to specific situations but proved to be more focused on medical billing rather than mental health billing. This discrepancy was disappointing especially evident in the training videos.

“Stay Away!”

Pros

The software has impressive capabilities and the advanced patient feature is well-received. Checking in patients through an iPad adds convenience to the process.

Cons

The response time is slow and there is a lack of accountability. Our two-physician practice switched to AdvancedMD for billing two months ago but we have encountered numerous issues. We currently have 90 unsubmitted claims because the correct address couldn't be found. We opened a case five weeks ago but there was no response until today and even then it was admitted that resources weren't allocated to our account properly. Escalating the issue has been fruitless and promises made by AdvancedMD have not been followed through. They failed to set up agreements for our DME causing significant cash flow problems. Implementation was a nightmare with trainers who couldn't guide us on sending orders or faxes through the EMR. We paid for templates to be built but they contained incorrect CPT codes and fixing the problems required additional payment. This entire experience with AdvancedMD has been an absolute nightmare and I deeply regret choosing this company.

“Excellent - AdvancedMD”

Pros

Generating reports and patient statements is effortless. AdvancedMD stores our data at our fingertips alleviating any concerns. The dashboard is truly remarkable and provides valuable insights.

Cons

The search criteria and reporting system are truly remarkable. We can generate reports based on our specific requirements and criteria. The EHR is intuitive and easily retrieves the necessary patient information.

“Wonderful product”

Pros

I have been utilizing the practice management aspect of Advanced MD for years and cannot envision a better asset for a medical practice.

Cons

There are a few minor issues in the software but I believe an upgrade would resolve them.

“Insight is Great”

Pros

Advanced Insight has allowed us to fully customize our reports freeing us from relying on pre set templates. We now have access to every piece of data in the system, allowing us to effortlessly meet our clients' unique reporting requirements.

Cons

Pricing wise it is disappointing that Insight incurs an additional cost. Considering the large number of users we have, paying for Insight per physician becomes quite expensive.

“Great Medical Billing Features Software”

Pros

A Great feature of reporting and analytics. It saves both money and time.

Cons

It is a great automated software but not user friendly and little less efficient in terms of functionality. It takes a lot more time than expected.

“Not worth your money!”

Pros

There is very little positive to say about it.

Cons

The scheduler is extremely poor and patient billing, receipts and statements are even worse. Our doctor now spends twice as much time on charts which is not cost effective. To put it simply, nothing is straightforward!

“Over promised &amp, under delivered”

Pros

I really like the billing system and the ability to check eligibility real time. The system also manages denials very well. You can also customize templates easily.

Cons

The EMR side of things are clunky and too many steps to perform single transaction. They have also given many options to do one thing which at times is confusing. It took them over 6 months to setup everything during implementation which was promised to be done in 3 months.

“Great software!”

Pros

It is user friendly with excellent customer support and a complete range of reports to enhance practice efficiency.

Cons

I really cannot find anything to dislike about this software.

“Advanced MD”

Pros

It helped us go complete digital eliminating the need for paper forms. The iPad apps are also very nice.

Cons

A major con is its compatibility limited to Internet Explorer excluding other browsers. Additionally when we encounter system bugs, it often takes a considerable amount of time for the development team to identify and resolve the issues.

“AdvancedMD PM - Improving but....”

Pros

The only notable aspect of this system is its clear claims processing.

Cons

Absolutely everything else. I mean literally every single thing.

“Great Program with integral functionality”

Pros

The product is great and its been a while since I have been using it. Switching from another EHR to this one is all very easy and the cost is also not that much, it comes very smoothly to review. Integrating it with other software is also very easy and manageable. It is all very easy to use. It is a great product and I have not been shifting to another EHR that means its actually great.

Cons

I have a staff of only 4 people and I find it a bit annoying when the collection module kind of duplicates the messages when you send it to someone else, and it is a little difficult to use, would appreciate it if, they could make using it a little easy.

“Pleased with the software but they need to improve the functionality, compatibilty”

Pros

If the implementation team is knowledgeable, the program is excellent and covers all aspects. Unfortunately my experience was the opposite, resulting in numerous complications. Although the program offers billing capabilities I have not used them so I cannot provide feedback. Scheduling is simple and the system automatically checks patient eligibility.

Cons

The software is not compatible with Apple products which is a downside. I had to purchase two PCs in addition to my iMac, MacBook, and two iPads which resulted in extra expenses as the program representative failed to inform me about this. iFax does not work with Chrome or Safari. it only functions with Internet Explorer. Furthermore, iFax is not very user friendly. The program does not support Fujitsu scanners for document upload or scanning only Taiwan-compatible scanners work with AdvancedMD. I had to purchase a separate scanner as iFax consistently showed a busy line and 6 out of 10 attempts to fax documents to the software were unsuccessful. I had to buy a second scanner (Brother) that was compatible. When it comes to bi-directional interface with labs, the software is not very user-friendly.

“Practice Setting versus Hospital Setting”

Pros

There multiple helpful features such as Billing Module, Claims Scrubber, Clearinghouse, Report Module.

Cons

EHR (Hospital or providers who don't see patients in an office setting)

“Great Product”

Pros

It is easy to use and all components are interconnected.

Cons

There is no edit button instead, you have to cancel payments.

“Buyer beware”

Pros

Hold times are an hour and there is not anything to solve problems. In case of complaint it typically taking three days or more. It is frustrating to only interact with message takers who cannot provide assistance.

Cons

The prescribing software is highly unreliable and fails nearly 30% of the time. Their solution is simply to "resend it"

“ADVANCE MD BILLING IS GREAT!”

Pros

I like the wide features offered by AdvanceMD even though our small clinic does not use all of them. Its good to know they are available if needed. I am also grateful for the support teams assistance in learning how to use the software last year.

Cons

The only issue I have had with AdvancedMD is checking insurance liability. Sometimes it works and sometimes it doesn't. However over the past two months, I haven't encountered any issues.

“Customizable; reasonably priced!”

Pros

Patient Portal, Customized templates and Cost is something I like the most

Cons

It does not have specificity for public health and doesn't include an immunization inventory module.

“Overly technical and poor sync”

Pros

I am impressed by how fine the software is as you can customize everything down to the filter level. There are multiple ways to navigate, some more user friendly than others. I also love extras like the claim lookup tools and the fact that claims and insurance information update in real time.

Cons

Sometimes the program goes way too far into detail and feels overly technical for routine use. If I don't customize the interface exactly to show only what I need, any claim that falls outside the preset criteria gets bounced back. There are also far too many patient lookup options and frustratingly it doesn't sync EMR updates to AdvancedMD in real time.