AdvancedMD Reviews

Pros

The software works fine. I really like the patient portal and the functionality associated with it.

Cons

They have the worst customer service I have ever dealt with, they dont care about the customers and also baked out on their agreement. In the end, I had to terminate the agreement.

Pros

There is nothing positive to mention.

Cons

The functionality is very limited and it's not very user friendly.

Pros

Out of all the systems my company has tried this one is undoubtedly the best. It allows for customization with templates ensuring it fits our specific needs. The individuals we have interacted with have been friendly and extremely helpful.

Cons

I have no major cons. We are still discovering the amazing features it has to offer and loving it.

Pros

Once you become familiar with it, its quite a good product

Cons

The sales reps are shady. Dealing with them feels like dealing with a used car salesman. They will say anything to make a sale.

Pros

The software includes numerous built in claim scrubbers which catch more errors before submission. Cleaner claims lead to faster payments. Their clearinghouse, McKesson is one of the largest in the country, resulting in quicker claim processing. If you opt for the paid reporting features they surpass any other billing software we've encountered. The customization options are extensive and worthwhile if you invest the effort to tailor them to your practice.

Cons

Setting up the system can be a bit confusing. More features mean more time for our billing team to adjust. Their A/R module is confusing to use and has its fair share of problems. Due to the software's extensive customization options, their support team is often unfamiliar with all aspects of the software.

Pros

This system is excellent for billing and scheduling. I would wholeheartedly recommend it to other medical facilities.

Cons

It may cause a bit of trouble for beginners but overall, it is a good software.

Pros

We tried many system before sticking to AdvancedMD. The system works very well and our doctors are extremely satisfied. The billing side of things are smooth and the AR management process is robust

Cons

Their client services team is not as good as expected. They at times forget to respond.

Pros

The pricing is very competitive and the customer and technical support are satisfactory. The integration of billing and EHR is well executed.

Cons

Its not fully compatible with an Apple system. Additionally its not as customized to psychiatry as some of the other EHR products.

Pros

I did enjoy the insurance billing capabilities.

Cons

It doesn't automatically update the DMEPOS Medicare Fee Schedule. I have to manually enter all 800+ codes 3 to 4 times per year.

Pros

It offers a wide range of capabilities.

Cons

Navigating the page can be hard. The multiple options and sometimes unclear images make it difficult to distinguish between different functions.

Pros

I like the software although I did face some challenges getting started since its the first software I purchased and implemented independently.

Cons

As a beginner I faced some issues with the learning process in the beginning, as I mentioned in the pros.

Pros

It is fairly simple to use and training new employees on the system is a breeze.

Cons

There is no way to track canceled appointments for recall which is a major downfall. Some reports have limitations, like the inability to separate patients by insurance carrier. It doesn't prompt for duplicate patients when entering new ones. Setting up the schedule template is time consuming and not easily changeable after the initial setup.

Pros

The software allows a paperless environment. The people behind the software are fantastic and the online training videos are helpful. Our salesman, David Gates has been wonderful.

Cons

I haven't found any cons yet but I will keep looking!

Pros

The software is so intuitive and packed with useful features.

Cons

So far I am happy with no cons.

Pros

Its an average software. There is nothing particularly extraordinary about it.

Cons

Its not very straightforward or intuitive. could be more user friendly. Overall, it's just an average software.

Pros

There is nothing noteworthy to mention.

Cons

Its expensive and everything comes with an additional charge. It is also too complex to use.

Pros

The billing functionality of the system functions well.

Cons

The customer support is lacking and the EHR and RX writing software are unreliable.

Pros

The ease of use is remarkable.

Cons

It's pricey and relies on internet connectivity.

Pros

Scheduling appointments is simple task with this software and completing payments and charges is quick.

Cons

The inability to track patients who miss appointments unless we manually move them is a disadvantage. It would be helpful to have a "no-show" option alongside the "check in" and "check out" options for this purpose.

Pros

It is incredibly user friendly.

Cons

I cannot track canceled appointments which is a major con.