AdvancedMD Reviews

“Happy with the service”

Pros

Customer service is the best thing about this software. Keeping a check on technical support, they also provide managerial support. You do not have to wait long to hear from them.

Cons

A few minor glitches spring up every now and then but it stabilizes real quick.

“Great customer service”

Pros

The AdvancedMD EMR software is amazing. Their customer support is excellent. Their claim center lets us review charges before we submit them to the insurance company and they also scrub the claims to make sure they are clean.

Cons

They should include a feature to do automated write-offs in the system.

“Small clinic friendly software!”

Pros

We are a small clinic with multiple specialties. The software lets us customize the workflow and helps us reduce the time spent on documentation procedures.!

Cons

One must learn and give enough time in learning the ins and outs of the software, or you will find yourself completely lost.

“it drives me crazy!!”

Pros

I can kind of customize the templates and I like the Healthwatch tool because it lets me set reminders to keep up with ongoing care.

Cons

Honestly everything about it drives me crazy. I think the entire system needs to be ripped apart and rebuilt.

“Its good”

Pros

AdvancedMD is very easy to navigate. I will give full marks for its processing speed and streamlining of the workflow.

Cons

Customer care can be a bit more responsive in times of dire need.

“AMAZING product!!”

Pros

AdvancedMD is a complete solution. With AdvancedMD, our workflow has improved substantially. The system is easy to learn and use by the staff. The reporting feature is very remarkable. It lets you build customized reports. I’ve been using this product for 18 years now and I am more than happy with it. My clients are also happy.

Cons

They charge for the add-on modules separately.

“Reminders”

Pros

The AdvancedMD is good and reliable, but it has a learning curve to it which takes a bit of time to get a hang of it, just like any other tool.

Cons

When patients receive appointment reminders and cancel their appointments, they are unable to reschedule again. This feature shouldn’t be available to cancel unless I don’t cancel the appointment reminders.

“allows easy patient profile access”

Pros

It is really easy to access patient profiles and handle other patient-related inquiries

Cons

Sometimes I notice the insurance tab runs slowly and affects my workflow

“Frustrating and broken system”

Pros

We liked having a simple way to talk to each other about patients.

Cons

1. The software is glitchy and sluggish, Chromebooks handle it poorly. 2. Charts are scattered across systems, forcing you to sign into a separate practice-management portal just to see clinical files. Absurd! 3. Setup was terrible. Paid $5,000 for them to build chart templates (sent photos and specifics) and they messed them up badly. Online forms still don't transfer into a patient's chart and I just learned it requires manual entry in 2022. Unacceptable. 4. The patient-facing scheduler doesn't display all booked appointments 5. Billing moves slowly and there's almost no follow-up and we end up handling all backend chasing ourselves. 6. There's no simple way to add referring doctors into the system.

“good for billing but poor support”

Pros

It works fine for appointments and recording shots, although the Quick Add page could use improvements.

Cons

It is mostly focused on payment collection which works if your clinic prioritizes billing and revenue generation. We are a free-for-service provider and would like stronger reporting to pinpoint neighborhoods and groups needing care and to measure service gaps. Tech support moves slowly and rarely helps when stumped they tend to stop responding or avoid follow-up contact.

“powerful but frustratingly buggy”

Pros

After you get the hang of navigating the system it becomes pretty simple. Adding billing tools into the chart is also quite simple.

Cons

Where to begin... It is not user-friendly and is full of glitches and crashes. The dashboard and rooming tools rarely function properly for many team members. E-prescribing is awful. Notes in the chart are clunky and balloon in size when critical integrations are missing. Auto-populated data is unreliable and limited (for example, a chart summary won't pull that day's BMI). No matter how skilled you are at building and tweaking templates, many needed functions simply aren't there (you only find this out after long calls with customer support).

“Hard to use and expensive”

Pros

Low cost, cloud-based and accessible from your mobile phone.

Cons

Its really confusing, template creation is tough and looks bad, the app offers almost no help to customize and you're forced to pay extra for changes which ends up being very expensive.

“The billing module is a lifesaver!”

Pros

I have been using this software in my practice for the last five years. The easy access to electronic record archives and the operation of the manual posting windows has made this software one of my favorites among the EHRs that I have used in the recent past. The patient billings are tracked, which ensures that the practitioners get paid. Thats pretty much any doctors office needs to bring in more revenue.

Cons

I am having some difficulty with the new user interface. To be honest, I prefer the older version because it was much simpler and I was pretty familiar with the older icon placements. I had a few compatibility issues back when I started using it, but the support team was really great and helped us a lot in setting this software up and running.

“Easy but sometimes glitchy”

Pros

Using AdvancedMD is pleasant and very easy to use.

Cons

Occasionally it glitches I mean, it slows down for five minutes, then it returns to normal.

“Never got to use it”

Pros

I didn't actually get to try it because they never rolled it out after 4-5 months.

Cons

Its hard to set up. The team was chaotic.

“Practical”

Pros

AdvancedMD EHR is one of the best software in the market. It is updated on a yearly basis. It has a smooth implementation process.

Cons

No drawbacks to report

“clunky, slow and utterly frustrating for our practice”

Pros

The note layout tool is solid and simple to use but the input fields are very limited in capability and size.

Cons

The platform is sluggish with long, unreasonable wait times and frequent server crashes. It often closes all open windows and returns an internal error. The e-prescribing part is not suited to behavioral health or our special requirements. You can't just adjust a dose and the whole medication entry must be searched and reselected. Displayed details are unclear and don't match across the three medication access screens. You cannot remove a prescription that you've written and signed if you don't print or send it. Auto-expire is unclear because it doesn't communicate the change to the pharmacy. Changing a patient's pharmacy can't be done in bulk; each prescription must be edited individually if they want a different pharmacy. A 90-day script can't be split into three 30-day fills for controlled meds when insurance only covers 30 days, you must create three separate scripts. They push updates mid-week that are buggy and disrupt operations. And that's just the beginning of the problems encountered.

“Useful after long training”

Pros

It's handy having everything in one spot and once you're familiar you can get to files, records etc. easily.

Cons

The charting interface isn't very intuitive and gets confusing sometimes. Training lasted weeks, whereas other platforms can be learned far faster.

“Ahhh terrible service!”

Pros

The sales team was great but everything else was terrible.

Cons

When we sought help about prescribing issues they didn't care, even after we repeatedly showed them the product isn't compliant with our state's laws for prescribing scheduled controlled substances.

“Multiple options”

Pros

There are a lot of customization options and we can change the fields and template forms according to our needs. Patients like their portal and are able to view results clearly and hassle-free.

Cons

None whatsoever.