AdvancedMD Reviews

“love the reporting features”

Pros

The reporting features are something I really enjoy using.

Cons

I dislike how hard the document uploads are and I am confused about where to enter encounters.

“good value but clunky”

Pros

We chose it when switching systems because the price was right. It also offered many of the capabilities we needed. Mobile app, Patient portal and Strong analytics. All of these features perform well and benefit our clinic. The scheduler is great too. Our office has cut way down on paper since patients can complete intake forms on tablets. They pitched it as good for podiatrists but this feels more tailored to MDs, the name kind of gives that away!

Cons

None of the built-in podiatry templates work for our DPMs, which is frustrating. Some areas of the software (the scheduler, for example) are clean and very user-friendly but other screens feel awkward and clunky to use and charge entry being the worst offender. Hopefully future releases will polish these inconsistent parts. As others have pointed out, the template builder is awkward to learn and they charge a hefty fee to provide training or to have their experts build custom templates for you. We also use AdvancedMD for RCM and that part has been uneven. During sales they said billing would require only 1-2 hours of work per day from our staff and that they would manage denials and exclusions end-to-end. That promise is only half true. Their way of handling denials/exclusions is often to delay action for a long time or simply return them to us if the case is complicated. They handle routine tasks like filing claims and posting payments reliably but we still do most of the detailed, time-consuming follow-up and appeal work. The Client Services team is responsive and you can usually get someone on the phone fast but some claims issues can drag on for months before being resolved. They're not quite the billing experts they're marketed as but their RCM service still has value if you have realistic expectations.

“Easy to implement”

Pros

The implementation team to which we were allocated was fantastic. Also, AdvancedMD is also incredibly user-friendly.

Cons

I dont like that when providers are writing notes, there is no spell-check.

“AdvancedMD has a bit of a learning curve.”

Pros

Learning how to customize templates in the way I desire was a little challenging at first, but once you get the hang of it, its quite simple to use.

Cons

The system does have a bit of a learning curve.

“Ease of use”

Pros

The ability to work on my phone is the finest benefit for me. This function is critical for me because I am quite busy and am not always able to sit at my computer to work.

Cons

There are not any major drawbacks that come to mind.

“Good Customer Support”

Pros

The customer service is my favorite. All of the employees are local, compassionate and competent.

Cons

The system is rather clumsy.

“Ready to use for billing uploads”

Pros

In my experience, it is ready to use for uploading billing, complete with current diagnosis codes and CPT.

Cons

I notice it becomes slow when my bandwidth is low and it often freezes or stops while the internet is not working the best.

“Easy to customise!”

Pros

I like the fact that AdvancedMD can be customized to my work to an extent.

Cons

I do not like that many things cant be added or altered until they go via the firm and if its not on their list of modifications, its unlikely to happen.

“One of the Best Software”

Pros

AdvancedMD is an integrated suite of software solutions for physicians. The key features are patient relationship management, practice management and telemedicine. The customer support team is kind and skillful in resolving queries.

Cons

There isnt anything negative that I could write about at the moment.

“Very bad experience!”

Pros

The smartphone app was the only useful part of the platform for me

Cons

Setup was a convoluted DIY process, templates, lists and info had to be created by me. I assumed hiring meant they'd handle it but I ended up doing everything. It dragged on for months. Extremely pricey. The server runs slowly, support is useless, nobody could assist with submitting claims to payers and I went months without receiving payments which put my family under a SEVERE financial strain and after I raised issues they cut access when I couldn't pay them despite not getting a single cent to cover bills!

“Review”

Pros

It is a reliable product. The training sessions offered to employees are comprehensive in understanding the mechanism of this software.

Cons

The system runs slow at times that is an annoying aspect of it.

“A complete nightmare!”

Pros

We never got the software working. During contract talks we were given wrong details, later realized the answers we were given to pre-submitted questions were incorrect, so our responses ended up being wrong.

Cons

Steer clear of this company. our time with them was terrible despite what their ratings might imply. We asked clear questions but got bad answers and those mistakes weren't caught until after the contract was signed. They're very hands-off and offered zero support. When we flagged the many problems (well before our planned go-live) we sat around for more than 30 days waiting for a reply. The eventual response was brutal: their finance group said since a contract existed they'd force 90 days of payments to let us out. We never rolled out the platform, never activated any staff or providers and couldn't use the software at all. Yet we're stuck paying for three months of service with nothing to show for it. This was a costly, frustrating experience that wasted time and resources. They avoided responsibility at every turn. Only one person in the company seemed to have any ethics. They even pulled a payment from our account a month earlier than agreed. Don't bother. There are plenty of other SaaS vendors who cost less, actually help you, act ethically and will support your practice or clinic properly.

“Quick and efficient”

Pros

The system is so quick to learn and get used to. You will not experience any delays and there are no major bugs in the system either. It is multifunctional.

Cons

Great on all fronts.

“expensive software for behavioral health”

Pros

The billing tools are stronger than what I've seen in other EMRs. Plus, you can automatically charge clients saved credit cards at the end of each day, which is incredibly convenient.

Cons

Nonstop pop-ups, nothing is simple at all the training and implementation were a nightmare and trainers were unhelpful, timelines slipped and there was basically no discovery; our demo key was set up as an ObGyn clinic even though we operate a counseling/psychiatric practice which felt like a major oversight. It seemed like a bait-and-switch: about half of the promised features cost a huge extra fee if you want meaningful reports and the reports included in the normal subscription are useless. The system is insanely glitchy and our prescribers can't e-prescribe almost every week, appointments get interrupted and somebody with prescribing privileges often has to cancel patients just to call AMD because only they can show support what's happening. Fixing incorrect copays can take hours because AMD makes updates via ERA overly complicated. It basically needs something like 10-20 admin staff to handle all the moving parts. It's not suited to behavioral health. We quit just under 12 months and moved to a different, far cheaper EHR built for behavioral health and our aging report quadrupled while we were on AMD.

“A lot of customization”

Pros

The customization options turn it into an entire specialized software. We can edit templates to make them easier for our dermatology practice.

Cons

There should be more font and color options for notes

“Wide range of useful features”

Pros

It offers a wide range of features that help me keep records and synchronize everything across all AdvancedMD products which I find really useful. From scheduling patients to keeping their charts and patient forms neatly organized, this system keeps things in order. Overall the software truly makes my job much easier.

Cons

Sometimes I come across errors that offer no clear way for me to figure out what's wrong which can be frustrating. On top of that the scanning portal does not work with my printer and that limitation is pretty inconvenient for my workflow.

“A reliable solution”

Pros

We do not have any issues with our workflow anymore. Everyone from the receptionist to the doctor is on the same system.

Cons

This has all the features just needs a few more formatting options

“Easy for new staff”

Pros

It is very user-friendly. New staff picked it up quickly during training.

Cons

I wish it were easier to find things in the EHR.

“Happy with our choice”

Pros

Excellent customer service! From the sales reps to the implementation crew, everyone was great. It handles more than I expected and offers far more features than any other option we tried. We're all really happy with our pick! It genuinely helps the office run smoother!

Cons

Putting templates together takes some getting used to but once you learn it, it's actually easy to build them the way you want!

“Numerous advantages and great features”

Pros

This system offers numerous advantages and great features. It also provides many reports, such as audit logs that track almost every action performed within the system.

Cons

They have shifted patient details over to the left side which creates many more clicks and additional steps for every task. I just wish they'd revert to the previous layout because plenty of other users feel the same way.