AdvancedMD Reviews

“Custom forms with terrible service”

Pros

We liked that progress notes and patient forms were customizable. Their built-in fax feature is handy.

Cons

a) We ran into issues with the RCM side and they made a lot of mistakes on our billing. b) Customer service takes 2-3 weeks to reply to tickets, even for questions entered in their system. c) Trainers aren't actual system users and can't offer real workflow advice, they just look things up and read the manuals. The billing team only inputs data and won't help work claims and they put items into a worklist the office or provider must handle. d) Corporate never responds to requests to discuss your office account.

“Good support, clunky system”

Pros

Customer support is what we value most (after extremely long hold times). All staff are local, caring and knowledgeable and the implementation crew we were assigned was terrific.

Cons

Honestly, nearly everything is a problem. Pop-up windows everywhere, literally everything is a pop-up. There's no spell check when providers write notes. You have to refresh the window to see changes you made. The whole system feels like DOS, very clunky.

“Recommended to everyone”

Pros

The system is highly recommended because of its convenient workflow. You can schedule appointments, create patient charts and store them all in one place. Their customer service is very helpful too and we are happy with their service.

Cons

None

“Great practice management”

Pros

I am able to manage the large number of patients that come in everyday as the sole administrator. Checking in and checking out is also not a hassle anymore.

Cons

It is easy to use and there are only minor glitches.

“Better than the last one”

Pros

I had a terrible experience working with the last software. There are different options on this one to help me customize it. The customer service is amazing and helps us understand the process.

Cons

No cons as it exceeds my expectations.

“Positive experience”

Pros

Easy to use and it is very responsive. Allowed us to grow our revenue and benefit from the marketing analytics.

Cons

The training lacked content and it should have included more lessons.

“An advanced option”

Pros

System interface is great and entering information is so easy because of the automated suggestions. We can pull up any type of report because of the many options available.

Cons

Payment system for insurance companies is not very user-friendly and they need to improve it.

“broken system with terrible support”

Pros

Retiring means not having to deal with this system anymore. Chose it because vision is poor and, for the most part, it's easy to read. That's really the only thing I like. Wish a different system had been picked years ago.

Cons

They nickel-and-dime you for every extra feature. With all the add-ons it can top $1,000 a month. The basic plan ran $730. Had a customer rep actually hang up on me at 7 PM. There are a few decent staff but with the JavaScript errors and other glitches they stay swamped. Long phone queues are normal. Issues can take days to fix. There's no autosave or way to recover accidentally deleted notes and it's alarmingly easy to lose work and the training doesn't help much. I ended up building all my own templates. As I'm writing this the system is down for unknown reasons and, of course support is closed after 7 PM CT. Scanning labs and reports was a nightmare, every lab interface is another $40/month. Telemedicine is $130/month. The price gouging never ends. Now that I'm closing the office they want $3,500 to export my data to a disk. I'm a solo practitioner and don't have that much data. Hiring an IT person to do it for a tiny fraction of their charge.

“Ideal for our practice”

Pros

It is simple and has enough customization options which makes it perfect for our practice. Managing insurance claims is now pretty easy too.

Cons

Updating patient information is not as intuitive as the other features.

“Great Software”

Pros

The most excellent feature is the capacity to work on my iPhone and iPad. I am extremely busy and not continuously able to sit on my desktop to work so this feature is pivotal for me.

Cons

It was a bit troublesome to memorize how to customize formats but once you get the hang of it, Its simple to work with

“A proper software”

Pros

In the fields of medical and counseling programs, every employee can use the same program. The software can be customized according to your own preferences.

Cons

Sometimes AdvancedMD does not work with google and some parts of the settings are difficult to find so it can be customized to make it easier.

“Complicated”

Pros

The teaching tutorials they use are good.

Cons

Extremely HARD to use. I have to save everything myself as it does not autosave. I would never recommend this to anyone.

“They lost all our data!!”

Pros

We can't use the system or its features anymore because they lost all of our company's information due to a 'bug' in their system.

Cons

Never use this company!!! We've been on the phone with them for two months because a bug erased every customer invoice our business has filed over the years and they've done nothing to help. Calls are weekly and the only response is, "we know there's an issue with a bug in our system and we don't know when this will be fixed." This could cost us hundreds of thousands of dollars and they act like it doesn't matter. Ironically, they're still billing our business thousands each month for services even though our files are inaccessible. Stopping payments feels risky because there's a real concern they'd delete our data for non-payment. There are plenty of other providers out there and we'd recommend choosing any of them over this one.

“Convenient but often glitchy”

Pros

All staff can run the same software, so both clinic and counseling teams work from the same place. It's convenient across departments and roles and that setup lets anyone pull up notes from either side when needed. Admins can tweak the note layouts (text boxes, drop-downs, tabs) whenever required, so if a counseling form would benefit from extra questions, those new fields can be added easily.

Cons

In constant daily use, glitches were frequent and they interrupted work often. Sometimes AdvancedMD acted up in Chrome and clearing the cache and cookies was the only fix. Other times a note started while online couldn't be saved if the internet dropped then came back. Locating and understanding user settings and personalizations was hard and making certain organizing or aesthetic changes that would be helpful wasn't easy.

“lacks built-in features for dermatology”

Pros

It is quite customizable as long as you know how to code and can build a system for yourself.

Cons

They have no dermatology knowledge whatsoever. Basic things we requested were overly complex and we never received what we actually needed. Nothing comes built-in. It's geared toward scheduling, not a true EHR.

“The teaching library was good”

Pros

I really liked the teaching library they used.

Cons

Its hard to use and you have to constantly save.

“Six months, still not ready”

Pros

I Can't say yet, it's been six months and our account still isn't fully set up.

Cons

We've been customers of this software for years for one clinic and have been trying to add a second practice for about six months. Even with our long history, the team seems indifferent on the new account. Our dedicated account rep actually said she didn't have time for us, emails are ignored, calls go to voicemail and they make setting up a new account after signing feel impossible.

“Nothing good to say”

Pros

Honestly, there's nothing that comes to mind.

Cons

Too many to mention. It feels clumsy and unusable. You basically need a coding PhD to tweak a template. Support mostly acts arrogant. The company ignores complaints and often shifts the blame onto you for issues caused by their terrible software.

“Easy for scheduling patients”

Pros

Scheduling patients and setting up future appointments is very easy. It's also very simple to look up a patient and view their insurance details, history and anything else needed to schedule or complete a prior authorization.

Cons

It would be great if more EHR and EMR systems were linked to cut down on switching between platforms but overall it works well and I don't have any real complaints.

“Exceptional features”

Pros

AdvancedMD is a smart software. It covers everything you need in an EMR. It is also not as expensive as its competitors.

Cons

No major cons. I love this software.