AdvancedMD Reviews

“Six months, still not ready”

Pros

I Can't say yet, it's been six months and our account still isn't fully set up.

Cons

We've been customers of this software for years for one clinic and have been trying to add a second practice for about six months. Even with our long history, the team seems indifferent on the new account. Our dedicated account rep actually said she didn't have time for us, emails are ignored, calls go to voicemail and they make setting up a new account after signing feel impossible.

“Nothing good to say”

Pros

Honestly, there's nothing that comes to mind.

Cons

Too many to mention. It feels clumsy and unusable. You basically need a coding PhD to tweak a template. Support mostly acts arrogant. The company ignores complaints and often shifts the blame onto you for issues caused by their terrible software.

“Easy for scheduling patients”

Pros

Scheduling patients and setting up future appointments is very easy. It's also very simple to look up a patient and view their insurance details, history and anything else needed to schedule or complete a prior authorization.

Cons

It would be great if more EHR and EMR systems were linked to cut down on switching between platforms but overall it works well and I don't have any real complaints.

“Exceptional features”

Pros

AdvancedMD is a smart software. It covers everything you need in an EMR. It is also not as expensive as its competitors.

Cons

No major cons. I love this software.

“Complicated but good”

Pros

Although it is a great software it took me a lot of time to put things into one place. The software is very customizable.

Cons

We have a hard time troubleshooting software problems due to the complexity of the software. The customer support is really really bad. It takes them ages to respond back.

“Too complicated to use”

Pros

It worked smoothly with our practice management system and the billing team.

Cons

Way too complicated of a system. We had been on Eclinicalworks before, then moved to Chartlogic and were hoping for something more comprehensive. Within the first week of use we ran into a lot of issues and reached out to their IT team at AdvancedMD but no fixes were provided. The program was sluggish when searching CPT codes and struggled to match payments. Ultimately we stopped using it after one month, but were forced to pay a $1,440 buyout. They ought to have returned our fees for trying this product. Experience includes Epic, Cerner, Meditech, AHLTA and Chartlogic, plus computer science coursework. As a practicing orthopedic surgeon, would not suggest this system to anyone I know.

“Excellent Customer Support”

Pros

The customer support is great. If you ever have a problem they will be nice enough to fix it as soon as possible. The software is easy to navigate and very useful. Reporting tools are very useful.

Cons

Its too much for you if you are a small practice. It is very expensive compared to its competitors.

“Perfect for Small practices”

Pros

I love how AdvancedMD offers a great deal of customization. I would give full marks to the features.

Cons

You need to put in a lot of time in the beginning to get a hang of it.

“Straightfoward ”

Pros

It is easy for everyone at the practice to use.

Cons

Some features are missing which are very standard these days.

“Awesome customer service”

Pros

I have had a wonderful experience. The customer service is the best ever. Prescribing Rx was simple. Reporting was purposeful. I would recommend this software.

Cons

It is a little too much for a small practice. Gets a little intimidating.

“Awesome product”

Pros

Paperless billing and reporting are the two best things about this software. It is quite simple to navigate.

Cons

Customer support is terrible. Do not even get me started on how slow and useless they are. Highly disappointed.

“Integrates with emr but poor support”

Pros

What I liked is that the platform integrates with our EMR which was a positive.

Cons

Honestly the basics for billing are present but there's still a huge amount that my team has to handle manually on our side. We were led to believe that they would take care of all of our billing needs and that simply did not happen. Over time we've had several different people assigned as the account lead on their end which has not helped. At one point their call center kept our patients on hold for up to 45 minutes and we eventually had to stop using that part of the service because it was unacceptable. It often feels like there is no support coming from them. My staff and I are the ones who have to find the errors. I mean this is far from what their sales team promised during the presentation. Like I have not seen any real effort to make changes that would benefit my practice, despite offering suggestions on how to improve the platform for clients. Nothing has been updated. When corrections are needed, we have to fix things ourselves and email the adjustments for reprocessing. I have talked with other vendors who provide more hands-on business support, who will input carrier contracts and verify reimbursements appropriately and who perform bi-annual scrubs of claims to resubmit zero pays, often for less money than we currently spend.

“Clunky and time-wasting”

Pros

On paper it offers handy tools and built-in spellcheck, the option to make custom templates, save-before-exit warnings, easy document uploads, plus a template library but it's awkward to use and eats up time. It functions, but feels clumsy. Surely there must be an easier way to finish the work.

Cons

Bulky, template quality is weak, the UI/UX is subpar, filling templates takes ages, it's hard to edit or build new ones, there's a lot of pointless clutter, it wastes time and scheduling features are poorly implemented and thought out; bottom line, the needs of physicians were clearly not the focus here.

“Excellent for our billing firm”

Pros

We've found this RCM system excellent for our billing firm. Simple to operate, simple layout, quick to bring new hires up to speed.

Cons

NO CONS, the program is very simple to use.

“Great training, few missing features”

Pros

Training was excellent. The time included with the software purchase for training is used very efficiently.

Cons

Some requested features by our clients are missing from the software.

“Good to use but minor issues”

Pros

In my experience, a software's effectiveness is directly tied to its usability, an intuitive interface is essential for maintaining workflow and productivity.

Cons

Problems with support for group appointments

“Look elsewhere, it's a mess”

Pros

Lets clients book online and sends intake forms to them by email.

Cons

Everything else is awful. IT help is useless. Constant glitches and bugs. The system is complex. Clients get emails for appointments they canceled. Staff are fed up, the admin team despises it, we're frustrated and ready to find an option, Covid-19 has made things harder

“A big NO for occupational therapists”

Pros

Integrated billing is a huge plus.

Cons

For high skilled people, this software must be great but for therapists, it is the worst. All the promises seemed false when I started using this software. Everything was different and super difficult.

“You NEED AdvancedMD”

Pros

The customer support is so friendly and nice. It is so easy to navigate. The features are very nice.

Cons

The only problem is sometimes, the billing capture is missed.

“Nice”

Pros

I like how easy it is to use, for me.

Cons

sometimes I have to wait a long time before customer support responds.