AdvancedMD Reviews

“Excellent Customer Support

Pros

The customer support is great. If you ever have a problem they will be nice enough to fix it as soon as possible. The software is easy to navigate and very useful. Reporting tools are very useful.

Cons

Its too much for you if you are a small practice. It is very expensive compared to its competitors.

“Perfect for Small practices

Pros

I love how AdvancedMD offers a great deal of customization. I would give full marks to the features.

Cons

You need to put in a lot of time in the beginning to get a hang of it.

“Straightfoward

Pros

It is easy for everyone at the practice to use.

Cons

Some features are missing which are very standard these days.

“Awesome customer service

Pros

I have had a wonderful experience. The customer service is the best ever. Prescribing Rx was simple. Reporting was purposeful. I would recommend this software.

Cons

It is a little too much for a small practice. Gets a little intimidating.

“Awesome product

Pros

Paperless billing and reporting are the two best things about this software. It is quite simple to navigate.

Cons

Customer support is terrible. Do not even get me started on how slow and useless they are. Highly disappointed.

“Integrates with emr but poor support

Pros

What I liked is that the platform integrates with our EMR which was a positive.

Cons

Honestly the basics for billing are present but there's still a huge amount that my team has to handle manually on our side. We were led to believe that they would take care of all of our billing needs and that simply did not happen. Over time we've had several different people assigned as the account lead on their end which has not helped. At one point their call center kept our patients on hold for up to 45 minutes and we eventually had to stop using that part of the service because it was unacceptable. It often feels like there is no support coming from them. My staff and I are the ones who have to find the errors. I mean this is far from what their sales team promised during the presentation. Like I have not seen any real effort to make changes that would benefit my practice, despite offering suggestions on how to improve the platform for clients. Nothing has been updated. When corrections are needed, we have to fix things ourselves and email the adjustments for reprocessing. I have talked with other vendors who provide more hands-on business support, who will input carrier contracts and verify reimbursements appropriately and who perform bi-annual scrubs of claims to resubmit zero pays, often for less money than we currently spend.

“Clunky and time-wasting

Pros

On paper it offers handy tools and built-in spellcheck, the option to make custom templates, save-before-exit warnings, easy document uploads, plus a template library but it's awkward to use and eats up time. It functions, but feels clumsy. Surely there must be an easier way to finish the work.

Cons

Bulky, template quality is weak, the UI/UX is subpar, filling templates takes ages, it's hard to edit or build new ones, there's a lot of pointless clutter, it wastes time and scheduling features are poorly implemented and thought out; bottom line, the needs of physicians were clearly not the focus here.

“Excellent for our billing firm

Pros

We've found this RCM system excellent for our billing firm. Simple to operate, simple layout, quick to bring new hires up to speed.

Cons

NO CONS, the program is very simple to use.

“Great training, few missing features

Pros

Training was excellent. The time included with the software purchase for training is used very efficiently.

Cons

Some requested features by our clients are missing from the software.

“Good to use but minor issues

Pros

In my experience, a software's effectiveness is directly tied to its usability, an intuitive interface is essential for maintaining workflow and productivity.

Cons

Problems with support for group appointments

“Look elsewhere, it's a mess

Pros

Lets clients book online and sends intake forms to them by email.

Cons

Everything else is awful. IT help is useless. Constant glitches and bugs. The system is complex. Clients get emails for appointments they canceled. Staff are fed up, the admin team despises it, we're frustrated and ready to find an option, Covid-19 has made things harder

“A big NO for occupational therapists

Pros

Integrated billing is a huge plus.

Cons

For high skilled people, this software must be great but for therapists, it is the worst. All the promises seemed false when I started using this software. Everything was different and super difficult.

“You NEED AdvancedMD

Pros

The customer support is so friendly and nice. It is so easy to navigate. The features are very nice.

Cons

The only problem is sometimes, the billing capture is missed.

“Nice

Pros

I like how easy it is to use, for me.

Cons

sometimes I have to wait a long time before customer support responds.

“reasonable but buggy templates

Pros

The price was reasonable and the features were decent.

Cons

Note templates are often hard to tailor and once edited they tend to have bugs that frustrate our providers frequently.

“Easy to use and great support

Pros

AdvancedMD's PM and EHR are really easy to use across the board. I love how quickly we can train doctors and office staff thanks to its intuitive layout. On top of that, support from every department has always been reliable and impressively helpful whenever we reach out.

Cons

When I'm entering a charge and a patient pays both a copay and an extra amount, it would be so much easier to apply both payments on one screen. Right now, I have to post the copay first and then go back into the account to post the rest, which is kind of clunky.

“Super easy with amazing help

Pros

It is super easy to use and the help team is just so amazing.

Cons

There's so con from my side

“Simple app with good support

Pros

The app's simple to use and support staff are reachable whenever help's needed.

Cons

No product is flawless, yet AdvancedMD continually rolls out updates aimed at improving overall efficiency.

“It is very beneficial.

Pros

I like that we can customize anything we need to.

Cons

I wish we could skip to the date of the appointment for a patient when we clicked on it.

“customizable tool

Pros

We can customize it to fit our needs whenever it's required.

Cons

It would be great to click on a patient's appointment date and have the scheduler automatically take you to that specific day in the calendar view.