AdvancedMD Reviews

“Great sales, terrible follow-through”

Pros

When I agreed to buy this, they guaranteed 11 hours of training. The features sounded great and had me really excited. I spent over two hours on the tutorial call. The salesperson was superb at pitching the product and raised my hopes that it would benefit my practice. They promised it would be up and running within 4-6 weeks. I was told billing would begin ASAP and revenue would start flowing into the practice. I have more than 100 superbills lined up for launch. I liked that the first two months would be free and that the next two billing cycles would come at a reduced price.

Cons

Once the deal was done, the assigned trainer gave us at most 1.5 hours of instruction. It took weeks to get them to call and help configure AdvancedMD. After the initial setup, we didn't hear back for several more weeks. From signing the contract it was six weeks before we went live, and the promised 11 hours of training never materialized. The first two "free" months passed without a single claim being processed. The trainer wasted our time with 3-4 minute "intro" calls and then wouldn't follow up for another couple of weeks. What a waste for my staff to plan a one-hour session and only get a four-minute conversation. Her sessions were insufficient, she seemed unfamiliar with the system and without solid training we didn't even know what to ask. This poor setup and training has severely hurt my business. I'm in crisis with the billing side and no one seems to care. If not for customer care, we'd be in dire straits financially. The first billing cycle (month three) owed $500 while we'd only collected about $200. The next month we still hadn't collected more than $400 but were charged another $500. Accounting then billed $1,500 and auto-debited my account. I don't know what's happening with AdvancedMD but I'm desperate for help.

“costly and frustrating mistake”

Pros

I was really excited to switch to Nuemd, expecting it to be a simple upgrade. Unfortunately, the service hasn't lived up to the promise and has been a big letdown.

Cons

Moving to Advanced MD was the worst decision for our practice. We ran into endless billing problems and patient statements are practically always wrong. I ended up doing double the work to correct the mess Advanced MD caused. Patients called upset because they received mailed statements showing balances, when Advanced MD hadn't posted EOBs correctly. Now we're stuck paying thousands of dollars each month to a company that creates more headaches and takes up a lot more of our time.

“Functional”

Pros

The support team is helpful. The system is functional. The system offers additional features which help in long term growth.

Cons

Implementation is a bit complicated.

“User-friendly system”

Pros

The system is user-friendly. It is easy to look through the patient information screen.

Cons

Navigation through the scheduling screens is a bit complex.

“Not so advanced”

Pros

Reading screens on this system is easier. Navigating through the system is seamless. Overall, it’s a useful tool.

Cons

There are a few glitches in the system. The system slows down and takes time in uploading and navigating.

“pretty limiting templates”

Pros

The electronic consent and intake tools for organizing things before appointments is something I really like.

Cons

I think being forced to use templates when I add notes is unnecessary and limiting.

“poor configuration and unfriendly layout”

Pros

Adding and editing appointments is pretty easy for me. I also loved that patient photos popped up while I was scheduling.

Cons

There were no meaningful personal preference options. The overall AMD layout was not very user-friendly. I also ran into problems with coding and billing since it wasn't properly configured to handle PT CPT codes.

“Does not meet pt-specific compliance”

Pros

As a clinician I find AMD a healthcare program it runs quickly and performs well yet it does not meet PT-specific compliance and HIPPA adherence

Cons

I cannot fax patient notes directly to MDs and the system is not configured properly to comply with Medicare requirements

“Pretty easy and capable”

Pros

The program is pretty easy to use as almost anything I need it to do, it seems capable of handling.

Cons

The reports tend to run on the long side and often result in unnecessary paper waste.

“Easy interface and fast templates”

Pros

I find the interface really easy to get around and I can create templates that speed up writing my notes significantly.

Cons

Unfortunately there is no option for me to delete notes after I have created them which is frustrating.

“difficult to use tool”

Pros

What I liked was that the patient's medical history was imported straight into the evaluation but Honestly that was about the only positive I found.

Cons

I find this whole program really cumbersome for physical therapists because we cannot achieve Medicare compliance, there's no reliable faxing capability and we cannot submit accurate claims. It's simply not configured properly for the way our billing works.

“Impressive tailoring, outdated interface”

Pros

I am impressed that it anticipates so many details and I am able to tailor it to fit my company's specific requirements.

Cons

Honestly the interface doesn't feel user friendly to me and it comes across as quite outdated in appearance.

“Pretty easy, fast and pleasing”

Pros

It is pretty easy to pick up, very fast for arranging appointments and it has a pleasing visual design.

Cons

Occasionally it fails to run on some computers, though I am not certain whether the issue is due to our own equipment or the software.

“Very easy, adaptable and complete”

Pros

As a user of AdvancedMD's EHR, I find the system very easy to use, highly adaptable and it meets all of our practice's requirements.

Cons

When I print them, the chart notes come out very long and with excessive spacing which wastes paper.

“love the detailed scheduling and separation of providers”

Pros

I like that the scheduling features let me add a wide range of options and make it easy to keep providers separate. I am also able to put a lot of detailed information into the system without much trouble.

Cons

To be honest, the workflow involves quite a few steps and I don't find the system particularly easy to navigate or use.

“AdvancedMD”

Pros

It is a robust EHR and I would definitely recommend it to anyone who wants their practice to grow. I like how I enter the information once and can pull it out into multiple additional forms. It is easy to customize the forms the way you want it to be.

Cons

The system has a learning curve to it but they do assign a trainer and provide unlimited support which helps.

“Not mental health specific”

Pros

The software is good and has everything that usually a provider requires.

Cons

It is not tailored according to mental health. It takes a lot of time in training and setting it up. It is complex for an average user.

“Frequent glitches and failed eligibility checks”

Pros

Lately they updated the scheduling layout and I have found it much simpler to use with fewer steps.

Cons

I am frustrated by the frequent glitches and the lengthy multi-step process for scheduling appointments. I also dislike that there isn't a way to run eligibility checks in batches, so I have to process each patient's eligibility one by one. You can configure it to run primary checks a few days in advance but about half the time they fail and never run.

“Accessible anytime, adaptable design”

Pros

I rely on this cloud-based platform because I can access it anytime and from anywhere. The design feels adaptable to virtually any healthcare center and I have seen physicians, clinical managers, office managers and healthcare executives all use it effectively. The interface is also easy to navigate and the customer care has been excellent whenever I needed help. Training is done online and was brief enough that my staff became comfortable with it quickly. Integration has been seamless for me which makes comparing data, running reports, viewing staff charts and handling management tasks much simpler. There is also an iOS mobile app that keeps me updated on everything happening in the practice and the tracking features let me assess the current situation and make reasonable predictions about future trends. Overall I have found it accurate, with smooth data transfer across AdvancedMD products and it includes a user friendly charting workflow that fits into our clinical processes.

Cons

I haven't come across any drawbacks. It comes with the best features that in my experience make it suitable for all EHR functions.

“Convenient and smooth reporting”

Pros

I really appreciate how convenient it is and the simple color-coding for my schedule. There are quite a few reports I can run too which make running the business noticeably smoother

Cons

Sometimes a glitch pops up but I find customer support is consistently quick and helpful when I reach out.