AestheticsPro Reviews

“Constant bugs in new version”

Pros

Making patient notes is pretty easy and I like that I can change the forms to fit my needs. Thats the only part for me.

Cons

The system has been full of constant bugs since the new Aurora version launched. So I am not interested in new features when the core program is too glitchy to use reliably. Also the marketing tools are practically useless as the email blasts come through with a bunch of random symbols instead of pictures and there is no two-way texting. Overall the whole situation is pretty disappointing.

“easy to figure out with support”

Pros

The software is pretty easy to figure out and whenever I need help, the support team gets back to me right away.

Cons

There is nothing else but I really hope the payment processing system was not so pricey.

“Super simple for booking appointments”

Pros

Booking appointments and looking at my calendar is super simple. I also find it really easy to look through and understand all the patient information.

Cons

Getting quick answers when questions pop up can be tough. And some of the recent system changes have also made our daily routine less efficient.

“absolutely fantastic support team”

Pros

The support team was absolutely fantastic today. We threw a whole bunch of different questions at them and they had an answer for every single one. So big thanks to them !

Cons

A few icons seem to be missing depending on which device I am using.

“simple setup and user friendly”

Pros

Getting everything ready was simple and the platform is very user friendly. Plus it handles all my daily tasks like stock, payments, photos, notes and profit reports without any hassle. And the price? You just cannot beat it.

Cons

We only operate from a single site so I cannot say how it handles multiple locations though my understanding is that it has that capability.

“an amazing and user friendly platform”

Pros

The platform itself is amazing as it is so user friendly and has every feature we need. Plus the help we have received from the team has been absolutely first-class and has made the whole experience excellent. I'd definitely tell others to use it!

Cons

This is a small detail but I find it limiting that the calendar only shows my set business hours. I often schedule appointments outside of those times and I want to be able to see them on my calendar.

“Easy to learn on your own”

Pros

You can really learn AestheticsPro on your own without much trouble. As it is simple to find your way around and the booking system works perfectly. And being able to handle bills too makes it this essential, all-in-one tool for the clinic.

Cons

During my time using this software I never ran into any problems. It performed perfectly for my needs.

“impressive design and wonderful support”

Pros

The design and all the different tools available in Aesthetics Pro are really impressive. Our representative has also been wonderful as she's always available when I have a problem and even touches base to see how things are going. She is incredibly supportive and so pleasant to work with.

Cons

I am still getting familiar with everything. The deposit process is not my favorite as it seems to involve a number of steps, though I have not spent much time on it yet. Another issue is the credit card terminal not connecting to our WiFi, forcing me to type the details in manually. I have heard it needs a hardwire connection but our tech says it already is one, so I am not sure how to fix it. The whole payment process is slow and I always have to double-check in our IQ account to confirm it went through.

“simple records and great price”

Pros

Simple electronic records, text message promotions, a great price and excellent communication are things that make it special. Plus every time I have submitted a ticket, it's been sorted out quickly and the support staff never makes me feel hurried with my questions, which I really value.

Cons

No complaints here. The best part was the service representative, who made the appointment incredibly efficient and informative.

“Pretty simple and adaptable platform”

Pros

It is pretty simple, adaptable and the support we receive is just terrific.

Cons

For training I'd personally prefer a session closer to an hour long. The 30 minute sessions sometimes feel a bit rushed for grasping all the concepts.

“way too slow support”

Pros

The charting feature is good but adding pictures is a bit of a hassle and there is no way to save before-and-after photos side-by-side. On the plus side the online booking for appointments is very easy.

Cons

Well the way payments are handled is not the best and the speed of the customer service team's replies is a little slow

“much better than expected support”

Pros

AestheticsPro's support team has been way better than I expected. They are always happy to answer my questions and they even follow up to see how I am getting on.

Cons

Like any new platform it takes a while to get familiar with all the different parts. My main wish is for a way to save my progress without having to exit the screen I am working on.

“a really flexible system packed”

Pros

It is a really flexible system packed with lots of different tools. The customer support is also excellent.

Cons

I feel like it would be amazing if it could connect directly to a chat service and also link up with a patient financing company.

“The best assisting team”

Pros

The assistance and the people are the best. They walk us through every single step.

Cons

It is not really a downside but there is definitely a lot to take in. The layout is simple to use and so far I have not found any major negatives.

“quite a huge help for configuration”

Pros

Customer support team was a huge help while getting some things configured. I mean instead of just making temporary adjustments, they asked me if I wanted to keep the changes as we went through the training. This saved me from having to go back later and do everything all over again.

Cons

I did not have any issues. Usually I prefer not to switch trainers between sessions but in this situation, it actually worked out well because the second person was much more helpful, in my view.

“simple and meets HIPAA requirements”

Pros

It is simple to operate, it meets HIPAA requirements and it connects seamlessly with my e-prescribing software.

Cons

To be honest it is still too soon for me to tell. Our team is currently in the middle of setting up the EMR system.

“not my choice of system”

Pros

This was not my choice. The previous owner already had it running. My dream is to find a system that works with my calendar and connects to Google.

Cons

There is no instruction guide. I have seen all the tutorial videos but some things are still hard to figure out. Also it does not sync with Google and you cannot edit the confirmation email that goes out when an appointment is modified. The search function needs very precise wording and adding photos to a patients treatment history is more difficult than it should be.

“Relevant marketing tools included”

Pros

It includes marketing tools and other functions that are really relevant for todays social media and online review landscape.

Cons

Just imagine that this software was not even an option back in 2017 when I first opened my practice but now I love it and have no cons to share.

“just beginning to get comfortable”

Pros

I am just beginning to get the hang of the EMR system so I am not totally comfortable with all its features yet.

Cons

Well I am not certain yet as we are just getting started and learning our way around the system.

“Frequent and unexpected software outages”

Pros

It covers the basic essentials we need to keep the practice running smoothly.

Cons

The software updates often happen without warning. Also the platform has frequent outages and the general functionality is a problem.