AestheticsPro Reviews

Pros

I can manage my business efficiently because of the features of this software.

Cons

Its disappointing that it doesnt integrate with any ecommerce platform or other credit card machines outside the two vendors provided by Aesthetic Pro.

Pros

I appreciate how easy it is to use and navigate.

Cons

Im frustrated by the changes in the invoice process when checking patients out with Aurora along with the additional steps needed to add a new patient.

Pros

I really appreciate AestheticsPro for its online booking feature. It makes scheduling so much easier for both my patients and me. Plus, the setup process wasn't overly complicated, and the integration with Gravity Payments works seamlessly. It's little conveniences like these that make a difference.

Cons

Theres no immediate assistance hotline instead you have to submit countless tickets resulting in delayed responses. Features like 'book now' dont filter invalid credit cards rendering it useless. The lack of two way texting with clients and the complicated customer service process further compound the issues.

Pros

I love that the system is easy to navigate and their customer is always available to help.

Cons

I havent identified any cons so far.

Pros

Its userfriendly and reliable and Im impressed with the availability of the support team.

Cons

I have no dislikes everything is great. Thank you.

Pros

Im impressed with the excellent customer service ability to upload patient pictures into their medical record variety of customizable forms and the platform as a whole especially the new Aurora Version Update.

Cons

Lack of a true cellphone app inability to upload patient videos and steep pricing are concerns. It would be beneficial to have another pricing tier for smaller practices.

Pros

It appeared easy to use during the demo but onboarding only covered one topic. I hope there will be more comprehensive training.

Cons

I havent formed an opinion yet as Ive just started using it.

Pros

I really like the fact that online booking is convenient, setup is simple and documents are accessible online.

Cons

Accessing the calendar involves too many steps to reach the current day which can be fixed.

Pros

Aurora! It's incredibly adaptable, and the included app adds to its user-friendliness.

Cons

I have no complaints. From the initial sales call to the onboarding call, my experience has been fantastic. The team is highly informative and responsive!

Pros

The customer service is what I love the most about this platform. I love the fact that whenever I require assistance or have general inquiries, there's a real person or easily accessible options to provide answers and help.

Cons

Like any new platform, it takes some time to figure it out but I have no real complaints about AestheticsPro.

Pros

As a brand new spa, it has served its purpose for us, but as we grow, we will need to transition to a different EMR system that provides more features and functions.

Cons

The reporting functions are nonexistent including retention and pre booking. The online booking feature rarely functions correctly and there's no customer service number to call. When charging for memberships, theres no notification if a payment fails. Additionally, there's no confirmation text unless a patient schedules online. The SMS text character limit is too low, consent forms don't always save properly, and charting information may not save correctly. There are numerous issues with the online consent forms, making it difficult for our patients to access them.

Pros

I like that its easy to navigate, and the options with cool color coordination definitely make the overall experience better.

Cons

Some features cannot be permanently enabled and the system is not customizable to our specific requirements.

Pros

The calendar features are our favorite for managing and scheduling our existing client base.

Cons

Its not user friendly. It is challenging for me to locate tools like client messaging and importing/exporting client data.

Pros

The system is very user-friendly and keeps adapting to all of our needs constantly. I also like their customer support a lot because they are always available to help.

Cons

I am just starting out so it is too early to pinpoint any dislikes. Ask me again in about 6 weeks.

Pros

I like their approach of acknowledging flaws without immediately fixing them assuring me that my suggestions will reach the technical team. however there is no follow up on the progress or reasons behind it.

Cons

The price increases annually and the teaching seminars are conducted by someone speaking too quickly to understand. When I raised this concern to AestheticsPro, they acknowledged it as a common issue. I attended another webinar but there was no improvement. It still sounded like incomprehensible babble!

Pros

The user friendliness and wide range of impressive features software provides are the aspects I like the most.

Cons

It bothers me that I will have to handle most of the backend setup myself.

Pros

I enjoy using the calendar to schedule appointments and make edits.

Cons

The navigation is not at all easy for me.

Pros

The scheduling options and employee-related features are a real win. AestheticsPro lets me handle staffing and appointments without any problem. It's those kinds of thoughtful features that stand out in a system like this.

Cons

It lacks templates for general practice. the available templates are primarily focused on aesthetics.

Pros

Its user friendly and if any questions or concerns arise you can reach out to Support, they give quick responses.

Cons

Once clients make appointments they cannot view them.

Pros

The simplicity of creating notes and scheduling patients makes it convenient.

Cons

There are multiple steps involved in every task.