AestheticsPro Reviews

“ignores years of user feedback”

Pros

The appointment system is pretty basic, designed specifically for a medspa and a cinch to learn with its drag and drop features. It is also really simple to process package sales at the front desk.

Cons

They do not focus on updates that actually help a running practice but they just add flashy features to impress new customers. The newest update is also terrible. Even the reporting tools are very basic and do not provide the key data I need to manage the business effectively. It is also hard to connect it with other tools we use like Facebook or What Converts. And since the last update, I cannot do any administrative work from the mobile app. The text reminders use a font that's way too small to read, you cannot change the message and they are not sent reliably. Plus my clients often complain they never get them. You cannot really change how it looks, the colors are unattractive and the booking calendar is difficult to read. They do not collaborate with us on improvements and their latest update fixed none of the problems we have been reporting for years! Now when you print a client invoice, it pointlessly takes two pages. It feels like our FEEDBACK is completely ignored

“incredibly high cost and awful management”

Pros

AestheticsPro cost is incredibly high and on top of that, the team is terrible to work with and the management is just awful.

Cons

Be very careful with their support team as it feels like they are just after your money, so keep a close watch on your bills.

“Glitchy with a trapping contract”

Pros

Getting started was quick and building forms is a pretty simple process.

Cons

The platform is glitchy and does not offer much flexibility. They trap you in a one year agreement which is buried in the long contract they give you. Getting help from support involves a lot of lengthy conversations and some problems take months to get fixed. Plus you also ca not customize the alerts for different types of services.

“really simple for staff and patients”

Pros

Both my staff and our patients find Aesthetic Pro really simple to work with. Their support desk is amazing too because they reply so quickly. My account manager is also so attentive, kind and always ready to assist. She does far more than required whenever there is a problem with our access or a billing question. So I would absolutely recommend it to anyone!

Cons

There is nothing bad to report. I am a fan of the software and I am completely happy with my decision to use it.

“So simple and makes sense”

Pros

Finding my way around is so simple. The whole layout just makes sense.

Cons

I noticed that you get charged extra for some of the text message and email features.

“super helpful features”

Pros

The live chat support and the user friendly features are what we really enjoy about this platform.

Cons

A couple of features we are missing are a live chat function for clients and an integration with a patient financing option.

“Easy setup with great tools”

Pros

AestheticsPro setup was pretty easy and I love having so many different tools to pick from. Plus the way it handles uploading photos and consent forms is especially great. We are still new and have not used it with clients but from what I have seen, it looks very simple.

Cons

The most frustrating part is that if you make a change to a consent form, it does not automatically update for the services you have already linked it to. As it took me forever to assign all the consent and care forms to the right services, so fixing this would be a huge improvement.

“misleading setup and hidden fees”

Pros

The salesperson who convinced me to buy it was really good at her job.

Cons

As per me the setup process was misleading because they promised to guide me through every step and then did not. Now after having to let most of my staff go, I do not have time to rebuild and they are trying to charge me a previously undisclosed early termination fee of over $700.

“quick but unhelpful support replies”

Pros

For the majority of tasks, it is simple to use though a few features are less user friendly.

Cons

The support team replies quickly but their answers often do not actually solve the problem.

“Simple and use from anywhere”

Pros

The best things to me about Aesthetics Pro are how simple it is and that you can use it from anywhere.

Cons

One of the main drawback is its cost. It is pricier than other EMR systems that already include integration with medical insurance companies.

“easy to get the hang of”

Pros

It is really easy to get the hang of and I love that you can get personal, one-on-one help from their support team.

Cons

The overall look and feel seems a bit old-fashioned and could really use a more modern design.

“Huge plus for daily jobs”

Pros

Having all our daily jobs handled by a single platform which is AestheticsPro, is a huge plus for me. I also have to give a big shout-out to my support rep for all her patience and support over the past few months. I really wanted to make sure your team knows how much that's appreciated!

Cons

Since I am a new user on this account, my only observation so far is that it just requires some time to fully learn the system.

“easy for schedule and records”

Pros

Using it for my schedule and patient records is really easy.

Cons

The features for managing memberships like long-term tracking are not as powerful or detailed as they should be for our needs.

“a bit glitchy and challenging”

Pros

I do not have much to say when it comes to pros. As the program can be a bit glitchy sometimes and does not always load right. There are also a few small, irritating quirks that pop up now and then.

Cons

Crafting emails and text messages for clients is more challenging than it should be.

“Works on all our devices”

Pros

We can log in from any location because it works on all our devices such as tablets, laptops, computers and mobile phones.

Cons

The two biggest drawbacks as per me are the lack of integration with CareCredit or Square and the fact that we can only add a small number of medical records at once.

“system upgrade made things so hard”

Pros

It offers a great variety of consent and instruction forms and sending documents to clients before their visit is simple. Booking appointments and processing payments is also very easy.

Cons

I find it really difficult to reach a real person in customer service. The automatic system upgrade was also a major frustration because it happened without warning and most of our data did not carry over.

“absolutely phenomenal help received”

Pros

The help I receive is absolutely phenomenal! Every person I talk to is genuinely nice, full of useful information and always ready to go the extra mile. To be honest I cannot thank the whole team enough. As the entire crew from the top down is truly outstanding!

Cons

No complaints at all as everything about it is good.

“More functions than i expected”

Pros

AestheticsPro came with more useful functions than I was expecting and our service representative was the best at brainstorming ideas and teaching us the best ways to use the system.

Cons

It itself is great. The only downside I have noticed as a fairly new user is that the user interface appears a bit old-fashioned.

“slow support and vague tutorials”

Pros

It is pretty simple to operate. Though the tutorial videos are alright but we could really use some more of them.

Cons

It takes support days to schedule a call which is extremely annoying. On top of that, the tutorial videos are not thorough enough and are too vague. I mean they really need to include more information on how to handle common patient questions.

“Nice experience”

Pros

The ease of implementation and integration with payment software is important for us.

Cons

I hope for two-way texting capabilities with our clients.