Hospital & Health Care, 1-10 employees
Less than a year
“Glitchy with a trapping contract”
Pros
Getting started was quick and building forms is a pretty simple process.
Cons
The platform is glitchy and does not offer much flexibility. They trap you in a one year agreement which is buried in the long contract they give you. Getting help from support involves a lot of lengthy conversations and some problems take months to get fixed. Plus you also ca not customize the alerts for different types of services.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
3
Functionality
2
Medical Practice, 1-10 employees
More than a year
“really simple for staff and patients”
Pros
Both my staff and our patients find Aesthetic Pro really simple to work with. Their support desk is amazing too because they reply so quickly. My account manager is also so attentive, kind and always ready to assist. She does far more than required whenever there is a problem with our access or a billing question. So I would absolutely recommend it to anyone!
Cons
There is nothing bad to report. I am a fan of the software and I am completely happy with my decision to use it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
Less than 6 months
“So simple and makes sense”
Pros
Finding my way around is so simple. The whole layout just makes sense.
Cons
I noticed that you get charged extra for some of the text message and email features.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
Less than 6 months
“super helpful features”
Pros
The live chat support and the user friendly features are what we really enjoy about this platform.
Cons
A couple of features we are missing are a live chat function for clients and an integration with a patient financing option.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, 1-10 employees
Less than 6 months
“Easy setup with great tools”
Pros
AestheticsPro setup was pretty easy and I love having so many different tools to pick from. Plus the way it handles uploading photos and consent forms is especially great. We are still new and have not used it with clients but from what I have seen, it looks very simple.
Cons
The most frustrating part is that if you make a change to a consent form, it does not automatically update for the services you have already linked it to. As it took me forever to assign all the consent and care forms to the right services, so fixing this would be a huge improvement.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
Less than 6 months
“misleading setup and hidden fees”
Pros
The salesperson who convinced me to buy it was really good at her job.
Cons
As per me the setup process was misleading because they promised to guide me through every step and then did not. Now after having to let most of my staff go, I do not have time to rebuild and they are trying to charge me a previously undisclosed early termination fee of over $700.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Hospital & Health Care, 1-10 employees
Less than 6 months
“quick but unhelpful support replies”
Pros
For the majority of tasks, it is simple to use though a few features are less user friendly.
Cons
The support team replies quickly but their answers often do not actually solve the problem.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
4
Functionality
5
Hospital & Health Care, 1-10 employees
Less than a year
“Simple and use from anywhere”
Pros
The best things to me about Aesthetics Pro are how simple it is and that you can use it from anywhere.
Cons
One of the main drawback is its cost. It is pricier than other EMR systems that already include integration with medical insurance companies.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
Less than a year
“easy to get the hang of”
Pros
It is really easy to get the hang of and I love that you can get personal, one-on-one help from their support team.
Cons
The overall look and feel seems a bit old-fashioned and could really use a more modern design.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, 1-10 employees
More than a year
“Huge plus for daily jobs”
Pros
Having all our daily jobs handled by a single platform which is AestheticsPro, is a huge plus for me. I also have to give a big shout-out to my support rep for all her patience and support over the past few months. I really wanted to make sure your team knows how much that's appreciated!
Cons
Since I am a new user on this account, my only observation so far is that it just requires some time to fully learn the system.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“easy for schedule and records”
Pros
Using it for my schedule and patient records is really easy.
Cons
The features for managing memberships like long-term tracking are not as powerful or detailed as they should be for our needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospital & Health Care, 1-10 employees
Less than 6 months
“a bit glitchy and challenging”
Pros
I do not have much to say when it comes to pros. As the program can be a bit glitchy sometimes and does not always load right. There are also a few small, irritating quirks that pop up now and then.
Cons
Crafting emails and text messages for clients is more challenging than it should be.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Hospital & Health Care, 1-10 employees
Less than a year
“Works on all our devices”
Pros
We can log in from any location because it works on all our devices such as tablets, laptops, computers and mobile phones.
Cons
The two biggest drawbacks as per me are the lack of integration with CareCredit or Square and the fact that we can only add a small number of medical records at once.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Medical Practice, 1-10 employees
Less than a year
“system upgrade made things so hard”
Pros
It offers a great variety of consent and instruction forms and sending documents to clients before their visit is simple. Booking appointments and processing payments is also very easy.
Cons
I find it really difficult to reach a real person in customer service. The automatic system upgrade was also a major frustration because it happened without warning and most of our data did not carry over.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
2
Functionality
4
Hospital & Health Care, 1-10 employees
Less than 6 months
“absolutely phenomenal help received”
Pros
The help I receive is absolutely phenomenal! Every person I talk to is genuinely nice, full of useful information and always ready to go the extra mile. To be honest I cannot thank the whole team enough. As the entire crew from the top down is truly outstanding!
Cons
No complaints at all as everything about it is good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
Less than a year
“More functions than i expected”
Pros
AestheticsPro came with more useful functions than I was expecting and our service representative was the best at brainstorming ideas and teaching us the best ways to use the system.
Cons
It itself is great. The only downside I have noticed as a fairly new user is that the user interface appears a bit old-fashioned.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Medical Practice, 1-10 employees
Less than a year
“slow support and vague tutorials”
Pros
It is pretty simple to operate. Though the tutorial videos are alright but we could really use some more of them.
Cons
It takes support days to schedule a call which is extremely annoying. On top of that, the tutorial videos are not thorough enough and are too vague. I mean they really need to include more information on how to handle common patient questions.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
2
Functionality
5
Not Specified, 1-10 employees
Less than 6 months
“Nice experience”
Pros
The ease of implementation and integration with payment software is important for us.
Cons
I hope for two-way texting capabilities with our clients.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
Less than a year
“Avoid This at All Costs!”
Pros
Sending invoices and receipts is pretty easy for us and the customer service is decent.
Cons
I find it extremely clunky confusing and glitchy leading to immense frustration.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
4
Functionality
3
Hospital & Health Care, 1-10 employees
Less than 6 months
“Feedback from a New Clinic”
Pros
All the functions I need for my company are consolidated in one system.
Cons
The customer service was okay, but honestly, the EMR system itself was a letdown. Instead of simplifying my workflow, its limitations created more headaches, especially with managing patient records efficiently. As someone in healthcare, flexibility, customization, and efficiency are non-negotiables and this system just didn't deliver on any of those. Frustrating, to say the least.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5