AestheticsPro Reviews

Pros

The support staff and account manager are exceptional. The system consistently works without any downtime or issues. Clients like the online portal for managing appointments services and communication. My nurse also finds the treatment notes feature beneficial.

Cons

This software requires several upgrades when compared to other options. Mobile app access and streamlined management options (adding and modifying software) need improvement. E-Records setup and form builder should be updated. Limited app integration and high cost.

Pros

The price availability and deployment time along with the available options for functions are favorable.

Cons

The setup process is tedious and unnecessarily repetitive. Linking forms with each individual service instead of linking them to entire service types is problematic. If there are 40 different options within a service type it needs to be done 40 times.

Pros

I like the ease of charting and HIPAA compliance. The patient portal is fantastic and streamlines visits by allowing patients to complete paperwork beforehand.

Cons

The charting templates should be more comprehensive. It's odd that they don't include a therapeutic botulinum toxic consent or documentation.

Pros

The system's organization and functionality are impressive. The color coordination is particularly useful when managing multiple employees.

Cons

It would be more convenient to have multiple options for sending appointment reminders to patients including text and email reminders. Currently only email reminders are available. Additionally when sending receipts to clients it would be preferable if the business logo appeared larger than its current size.

Pros

The onboarding call where the process of adding users was explained was valuable.

Cons

Difficulties in understanding certain procedures such as inventory management and products categorized as services.

Pros

I like how easy it is to book patients and check them out. The user-friendly interface clearly displays appointment statuses. The text appointment reminders are beneficial. However I am not fond of the fact that I have to pay for them.

Cons

Although I find it easy to use I can't utilize it for payroll as the reports are often incorrect. It doesn't calculate discounted prices correctly or when seeing multiple people for different services. I'm forced to use Clover or Gravity which have high credit card usage rates. It doesn't integrate well with other programs I wanted to bring on. Payroll reports never total correctly when services are discounted purchased in a package or if a client receives multiple services from different individuals. It credits all services to one person.

Pros

The software is easy to use although I need to learn more and receive additional training.

Cons

No opinion yet as I haven't used it enough to decide.

Pros

Unfortunately after using the software on a daily basis I must admit that there isn't much I like about it.

Cons

The software is not user-friendly and the support is terrible. Communication with clients is nonexistent making it difficult to interact with doctors through the software.

Pros

It includes everything I need such as various reports inventory management text messaging photo uploading and suggested forms for scheduled visits.

Cons

Insufficient training and occasional information delays. It sometimes unexpectedly switches to kiosk user mode.

Pros

Everything is seamlessly integrated and intuitive. Navigating the system is very simple and once set up it becomes easy to use.

Cons

Integration with any POS system would be beneficial including Cherry and Care Plus. Overall no complaints.

Pros

I appreciate that the company adds new features on a regular basis to improve the quality of patient care and marketing.

Cons

None

Pros

The dashboard makes it simple to keep track of patient balances and remaining services in packages with this software.

Cons

We can change existing permission and discharge forms, but we cant create or add new ones because of the present framework. 

Pros

I genuinely like everything about this software. It is incredibly user-friendly and simple to train new staff members on.

Cons

Currently there is nothing that needs improvement from our perspective.

Pros

It conveniently consolidates everything in one location.

Cons

Multiple locations require additional payment.

Pros

I switched to a different EMR system for my medical aesthetic practice last August. The onboarding process and customer service have been outstanding. It is a good system for managing a Medspa.

Cons

Configuring forms and the setup process is time-consuming and cumbersome.

Pros

I love the software although I am still in the process of learning how to use it. Overall I am very satisfied with it.

Cons

Relying heavily on videos for training is challenging for hands-on learners like me. Simply watching videos is not helpful.

Pros

The technical support is the standout feature of Aesthetics Pro (AP) as there are occasional minor issues that arise. If the support team can't resolve the problem through messaging they are willing to set up a call. I have worked with the tech support team multiple times and they are knowledgeable polite and effective.

Cons

We would greatly appreciate it if the Next Available Appointment feature worked properly. It seems that either the training on it is flawed or the feature itself malfunctions frequently rendering it useless for us. The concept is excellent but we can't rely on it to function correctly. It often books appointments during blocked-off times or in the wrong rooms leading to more issues since we can't see the appointments on the full calendar to double-check for errors. We truly wish this feature worked reliably.

Pros

Once you overcome the initial setup the system becomes quite user-friendly.

Cons

The setup of forms and configuration can be a laborious task.

Pros

I appreciate that the content and visuals on the EMR forms and templates may be readily modified.

Cons

Because the training content is only available in video format, its difficult to get answers to specific how to queries after watching the courses.

Pros

With AestheticsPro scheduling by the employee, room, and device helps to avoid scheduling mistakes.

Cons

It would be ideal if lab integration became a possibility.