AestheticsPro Reviews

“Best customer support”

Pros

The customer service has been excellent with everyone being very helpful. Customer support was helpful in getting me set up and ready to use the system.

Cons

I was informed that I could use my previous POS system but it turned out to be incompatible and unable to track sales.

“System”

Pros

The functionality is easy to navigate.

Cons

Currently unable to utilize the software as we are a new establishment.

“Thank you”

Pros

It aggregates all the necessary aspects and is user-friendly for both patients and staff.

Cons

Not sure yet but there may be extra steps involved for holding fees.

“Pros and cons”

Pros

Customer service is coordinated through our sales representative and the software is easy to use for new users.

Cons

The online support ticket system fails to address our needs and multiple requests for telephone contact have been ignored.

“Very Disappointed. Not easy to use & customer service is poor. System is clunky and outdated.”

Pros

I was excited to switch over and I appreciate the ability to customize and use pre-set consent forms and intake forms. The option to upload before and after pictures and compare them side by side is also favorable.

Cons

The calendar and scheduling feature is crucial for our business especially when we are not in the office or near a desktop to handle client appointments. However accessing the schedule through a mobile device is cumbersome and requires logging into the website using Chrome. The software lacks intuitiveness and documenting services involves too many steps. Additionally customer service response time is lengthy further complicating the process.

“AetheticPro Review”

Pros

Considering the price the software offers a wide range of features.

Cons

Data migration from the old system to AestheticsPro is not supported which poses a significant challenge for us with a substantial amount of data to transfer. There are no automation features available for data migration. The one-on-one virtual training is limited and rushed.

“Great onboarding and support”

Pros

I can honestly say that Aesthetic Pro is on par with the top medical EMR systems like Epic. It is user-friendly and the support is exceptional.

Cons

Currently there are no issues but it has been less than three months since we started using it.

“Easy to set up and use”

Pros

The functionality and technical support were highly beneficial.

Cons

The need to integrate a different payment processing company is a drawback.

“Onboarding session”

Pros

The assistance provided was incredibly helpful and I genuinely appreciated it.

Cons

I have only positive things to say about it; no complaints.

“All in one solution!”

Pros

This software covers all medical, financial, and marketing domains of practice. It is a complete package with versatile functions. Really excellent service despite being a new e-record software.

Cons

Marketing and patient portals can be more user-friendly. Moreover, an application for mobile devices will be a plus in my opinion!

“Comprehensive package”

Pros

The package includes online scheduling and marketing features.

Cons

I was charged extra for using the POS, even though we did not discuss this before I signed up.

“Im very satisfied with Aesthetics pro ehr”

Pros

AestheticsPro EMR is an excellent software and very intuitive. I love how they are always working on improving and updating it. Visuals, client files, E prescriptions are some of my favorite features.

Cons

It can be a little difficult to navigate the software but once you understand how to manage it, its the best out there.

“Onboarding”

Pros

It provides a complete package including online scheduling and marketing features.

Cons

An additional charge for POS was unexpected as it was not discussed prior to signing up.

“New”

Pros

The software offers a visual electronic record and capabilities on iPad devices.

Cons

Setting up forms for each procedure can be a bit cumbersome.

“Great Software for a great price!”

Pros

It covers EHR record-keeping point-of-sale (POS) marketing campaigns and reporting.

Cons

Occasionally the ticketing system can be bothersome but the support team does respond promptly.

“It is like AestheticsPro does not care about their accounts.”

Pros

Overall it offers full integration including booking staffing payment processing and marketing features. While it may sound ideal the experience can be frustrating. In my opinion Aesthetic Pro is the best option among a less than ideal selection.

Cons

The support team does not listen to concerns or address software issues promptly. I recently reported a problem with my marketing email templates being ruined in a recent update. Their response was to rebuild them from scratch which is frustrating. I believe that if a company breaks something during an upgrade they should acknowledge it inform the user and fix the issue.

“Brilliant”

Pros

AestheticsPro EMR Software is very user-friendly. Its super easy to understand and work on.

Cons

Some features get a little confusing, but continuous use can minimize that, but the overall experience is great.

“Very easy to implement”

Pros

The software is easy to use and integrates well with the POS system.

Cons

I wish I had known from the start that I would be responsible for entering all services pricing and packages.

“Halcyon Med Spa”

Pros

I adore the features and the user-friendly accessibility.

Cons

No issues within our organization.

“It's okay”

Pros

It offers a reward program and is HIPAA compliant which covers the essentials.

Cons

The pricing is a concern especially the charges for multiple locations. It would be preferable to pay a one-time fee instead of a recurring subscription. Also the flexibility to use a preferred payment gateway would be appreciated.