Not Specified, 11-50 employees
Less than 6 months
“First onboard training”
Pros
It is still too early to make a definitive judgment as we have only had the software for five months and have not yet implemented it.
Cons
It would be helpful to have the option to display only the practitioners who are working on the schedule as seeing everyone can be overwhelming on the day calendar.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
6
Integrated Medicine Institute, Inc., 2-9 employees
“Best software with best price!”
Pros
Very comprehensible software for the staff and even for patients. Training staff has been a painless process. Implementation process has been very adaptable. Robust features provide accuracy which helps the business productivity.
Cons
They can work on their UI interface.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Blue Haven Medical Spa, 2-9 employees
“Excellent E-record configuration”
Pros
E-record and clients portal are the best features. Double booking feature and automatic time setting for each procedure really helps in streamlining the workflow.
Cons
File sizes, sometimes, creates an issue.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Not Specified, 1-10 employees
Less than 6 months
“Review for Onboarding Training”
Pros
Scheduling is easy and user-friendly.
Cons
The administrative back end can become more confusing as there are multiple ways to perform different tasks. Additional training may be required.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Medical Practice, 1-10 employees
Less than 6 months
“I love Aesthetic Pro”
Pros
The layout is clean and navigation is effortless.
Cons
It's frustrating not being able to immediately contact support when I'm stuck.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Medical Devices, 1-10 employees
Less than 6 months
“Company Founder”
Pros
The ticketing system is highly responsive allowing me to submit issues and receive resolutions through an efficient internal support system. If a resolution is not initially provided my exceptional Account Manager Brittany Rubidoux personally follows up to ensure my needs are met. She truly goes above and beyond to provide the best support.
Cons
I haven't encountered any issues yet. The software was developed years ago and the team has done an excellent job considering client needs and ensuring ease of use. Learning the software involves diving in and exploring over 30 short videos that explain each component in detail.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Estar MedSpa and Innovative Health Center, 1-10 employees
“Solution to our workload!”
Pros
It is highly efficient and it has reduced our workload to half. Its navigation system is extremely easy. It is all in one software and i recommend using it.
Cons
They should introduce bulk import option.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Balance Medical, PLLC, 2-9 employees
“Launching My practice with Aesthetic Pro!”
Pros
A very smooth running software which facilitates medical, financial and marketing leads. Track files, records and email marketing really ups the game. Pop up services for quick conversations and report sending are my favorite features. Highly recommended!
Cons
Training module only includes video format. Luckily their customer service is always available for quick solutions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 11-50 employees
More than a year
“Good Spa Software”
Pros
The text features and the ability to email consent forms to patients are noteworthy.
Cons
Rescheduling appointments is not as easy as with other software and switching between calendars and days could be improved. Customized reports cannot be generated.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Not Specified, 1-10 employees
Less than 6 months
“Review Feb 31”
Pros
The convenience and simplicity are excellent.
Cons
The need for manual entries is a significant drawback.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“Thank you!”
Pros
It was easy to learn allowing me to progress quickly.
Cons
Certain tasks require an extra step compared to others such as follow-up contact after appointments.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Medical Practice, 1-10 employees
Less than 6 months
“Great!”
Pros
The software seems user-friendly and easy to learn. I am excited to start working with it.
Cons
I haven't had a chance to use the system yet so I can't determine what I like the least about it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“I resent having to fill this out”
Pros
Mostly spontaneous and intuitive!
Cons
Some features are not easily implementable.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Cosmetics, 1-10 employees
“Love AestheticsPro”
Pros
The service is fantastic with supportive IT. The software is up to date and user-friendly.
Cons
I have no complaints; I love everything about the system.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Sedalia Aesthetics, 1-10 employees
“had a great experience”
Pros
it tracks products and services used by clients which is very helpful.
Cons
there is no app for iOS
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Medical Practice, 1-10 employees
Less than 6 months
“Brand new user w/a little IT experience”
Pros
The software offers robust features and options. The quality behind it appears to be excellent. The backend system support has been fabulous with friendly staff.
Cons
At this point I haven't encountered any specific issues but it seems to be very useful.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Alternative Medicine, 1-10 employees
Less than 6 months
“Overwhelming and Time Consuming”
Pros
Having options to store information generate reports and centralize digital paperwork for clients is a significant advantage.
Cons
The system requires clients to do all the work. Personally I would prefer paying an onboarding fee to have someone else input all the information accurately. Many systems can transfer items without such complications and extra work. As a result I am unable to use the system because it is taking me a lot of time to convert everything into the new system.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
8
Medical Practice, 1-10 employees
Less than 6 months
“Too Glitchy to be Useful”
Pros
Scheduling and billing are great. However editing and uploading intake forms can be challenging.
Cons
The software is too glitchy to be useful; it has numerous bugs.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Not Specified, 1-10 employees
Less than 6 months
“Initial Onboarding training”
Pros
There are numerous pros including default consent forms client portal availability product inventory count and messaging capabilities.
Cons
The configuration and setup processes involve multiple steps.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“Horrible customer support.”
Pros
One thing I loved is our customized charting template although it took longer than expected to complete. They initially estimated it would be ready in two weeks.
Cons
The customer support is terrible. The program is poorly built and maintained and it frequently experiences stalls.
Rating Distribution
Ease of use
3
Value for money
5
Customer Support
2
Functionality
4