AestheticsPro Reviews

Pros

I appreciate that it is cloud based and appears to have a wide range of functionality.

Cons

The program has some bugs that require shutdowns generally. It also lacks some basic navigational user sets and the design software is quite basic.

Pros

Overall, it is exceptional from marketing to HIPAA to POS. The customer representative is always very helpful.

Cons

I wish it integrated with QuickBooks and Mailchimp.

Pros

It is user friendly and very easy for my entire staff to use. Its constantly up to date.

Cons

Honestly there is nothing I dislike about this software

Pros

Aesthetics Pro is an impressive and intelligent system with multiple layers of capability.

Cons

It would be great to have the ability to customize the treatment forms

Pros

The software tracks, manages, and markets to new leads including email blasts and touchpoints. The EMR is excellent and it effectively tracks inventory. The software also tracks the efficacy of our marketing efforts to determine ROI. Generating metric reports is a hassle free task. It keeps track of patient referrals and marketing effort effectiveness through rewards tracking. The dashboard easily tracks patient balances and services remaining in packages. I find it easy to create pop-up notes for informal communication regarding patients. Additionally, the option to fully integrate the website and practice management software is available. Furthermore, new features are frequently added to enhance the quality of patient care and marketing. Scheduling by staff member, room, and device helps avoid scheduling errors.

Cons

The patients allergies list/profile should be visible in the patients dashboard and should pop up while writing their medical notes. The same goes for emergency medical contact information. The training information is only available in video format, making it difficult to reference specific "how to" questions after watching the videos. Thankfully the support staff is highly responsive and addresses both basic and complex queries through an in application communication system. However the consent and discharge forms cannot be created or added, even though we can modify existing forms.

Pros

The customer support is always highly responsive.

Cons

The glitches can be really really frustrating

Pros

Being cloud based, improvements are updated on the cloud instead of us having to continually upgrade the software on our end.

Cons

The internal credit card provider is not very reliable. It would be better if they allowed a more open architecture environment for this.

Pros

It offers multiple excellent features that allow me to perform special functions related to my practice. The forms are superb and the calendar system is robust. My favorite part is the support tickets as they enable me to learn and enhance my skills.

Cons

The menus lack a search feature so I am constantly searching for the right option in different menus.

Pros

The ability to document and include customer photos and build campaigns is fantastic. I also appreciate the fact that patients are engaged through the platforms.

Cons

Setting up has been a bit tough and I wish I had more one on one support especially during the initial setup.

Pros

The software is very easy to use. I enjoy the simplicity of the setup. It makes accessing our monthly reports effortless, and setting new monthly goals is a breeze!

Cons

Its really annoying when I call for support and they leave a message asking me to call back and leave another ticket. Its frustrating to have to explain the same issue multiple times, mainly when its time sensitive.

Pros

The sales department seems to be the only helpful part of this company. They go above and beyond to win your business but later you are on your own. I recommend staying away!

Cons

The customer service is non existent, and the product is terrible. The softwares functionality was greatly exaggerated and its practically useless. Customer service is only available through online service tickets or limited 30 minute phone calls. The account managers are completely useless and redirect you to someone else. I am shocked at how awful this company and product turned out to be. I feel completely deceived misguided

Pros

It handles everything and is very cost effective. You truly get a lot for your money and the support team is highly responsive.

Cons

Sometimes its a bit difficult to communicate with the support team. The marketing section is not as good as constant contact so I have not switched over yet.

Pros

The software takes some time to become comfortable with. but the support team has made my experience more enjoyable. Without the support team I would have been extremely frustrated and likely would have abandoned this software.

Cons

I believe the development team should offer personalized forms at a more reasonable price. The amount of time and cost they allocate for personalizing forms is excessive.

Pros

It combines the best features of MDWare and Booker. I particularly like the membership function and the ability to link forms to services.

Cons

The online booking system needs an update. Clients often mention that its important for them to pick their preferred time and then provide their information. The security code entry might discourage them.

Pros

The ease of use of this software is remarkable. The marketing section offers an abundance of highly useful features and I love the dashboard as well.

Cons

Honestly there is nothing I dislike. I have used several spa related software and this one has everything I could possibly need.

Pros

The booking system is easy to use. Managing and downloading payroll (stand time card) is a breeze. The daily/monthly sales report is clear and provides breakdowns of payment methods, which is a fantastic function.

Cons

It does not not have a mobile app and does not send text messages unless the carrier is known. Editing or changing invoices after creation is difficult and individual discounts cannot be applied if there are other services on the invoice during checkout.

Pros

I love the integration of our payment system with the online records and appointment scheduling. Its convenient to have a wide selection of documentation forms for online records.

Cons

The lack of standardized documentation options is what I hate the most. It would be more convenient to link our calendars and have a more mobile friendly interface. Customizing appointment scheduling to allow clients to book 48 hours in advance instead of the same day would be beneficial without relying solely on the request appointment feature which is not client centric.

Pros

It has Automated email marketing and pre loaded documents with the option for patients to complete forms on an iPad in office and I love the forms with generic faces that allow us to document injection placements. The online client portal and patient booking software, membership and loyalty rewards, cloud based functionality, multiple user logins, comprehensive tracking and text and email reminders are all fantastic features.

Cons

The only option for credit card integration is Vantiv and I have heard only negative things about them. It is disappointing that such a great software is paired up with such a bad credit card processing company, and there are no other options. I spent months exploring other software options because I didn't want to use Vantiv.

Pros

The customer representative was fantastic and extremely helpful in setting everything up and resolving any issues.

Cons

The booking process could be improved significantly to make it easier for users. It should be smoother and there shouldn't be a confirmation number verification required for new users. Auto confirmation emails should be standard.

Pros

Its incredibly easy to use. Very straightforward to navigate. I particularly appreciate the marketing functionalities.

Cons

Moving between screens is difficult and I do not like that accessing patient records feels restricted to their demographics page.