“easy to reach customer support”

Pros

Scheduling patients is very simple and the whole process feels simple and convenient. On top of that, customer support is easy to reach and helpful when needed.

Cons

At times, the website goes down and it would be much more helpful if updates were done outside of business hours instead.

“Superb patient management feature”

Pros

Customer support has been brilliant and the system is simple to work with. The Patient Management feature is also reliable and works well.

Cons

An area that could be improved is the connection between inventory and information tracking for security purposes.

“impressive all inclusive platform”

Pros

I am impressed by the expert staff, the extensive resources and how the platform is both all-inclusive and simple to navigate. Plus the affordable price and how well it fits my specific practice are also major benefits.

Cons

To be honest I don't have any negative feedback

“amazing and helpful trainers”

Pros

Our trainer was absolutely amazing at helping us learn the system. She clarified so many things we were having trouble with and gave quick, accurate answers to every single one of my questions. I will definitely ask for her again for any future training.

Cons

My main issue is that the support team can only tell me what to do rather than logging in to fix problems directly. I'd prefer if they could handle the technical fixes for me.

“Excellent customer service team”

Pros

The customer service team is excellent and really knows their stuff. My only suggestion would be to let us access our training modules directly, without being required to complete reviews first.

Cons

It feels like it was designed for IT experts who understand coding, not for the average user. It is overly complex and makes it difficult to find the tools we need.

“Had a great experience with support!”

Pros

I had a great experience with Support Rep, who was wonderful at assisting me and guiding me through the process of uploading our paper charts.

Cons

Right now I cannot think of any improvements needed or anything I dislike about it.

“Amazing setup with great templates”

Pros

The initial setup and documentation were amazing. Plus having a wide variety of templates to pick from right away made starting my business much simpler.

Cons

A few things, such as the scheduling notifications are unreliable, as sometimes they come through, other times they do not.

“Impressive customization and growth”

Pros

We have been with the company since the very beginning and even helped develop the first charting and consultation tools. They have made huge improvements to the platform, especially by giving us the ability to build our own custom charting and patient records.

Cons

The price is a concern and we have experienced marketing errors that cost us money. Plus it took numerous calls to address the problem though we decided to stick with the platform.

“Top tier customer support team”

Pros

After using Aesthetics Pro, I can confidently state that their customer support is top-tier. They are fast, expert and genuinely committed to helping. The Book Now portal is also flawless as it is simple, sleek and looks professional. I have tried cheaper EMR systems but this proves you get what you pay for. Also the software is highly user friendly, dependable and intelligently designed. Frankly I am surprised it is not more expensive for everything it offers. The support alone makes it worth the cost, representing tremendous value for the price.

Cons

There is really nothing I dislike about the software. It is user-friendly with a clean, streamlined design and managing forms is incredibly easy too.

“offers personalized assistance!”

Pros

I really value the personalized, one-on-one assistance particularly the chance to go over my most critical workflows during the onboarding calls.

Cons

No complaints so far. I love how simple it is to locate what I need in the program and everyone I have interacted with has been extremely helpful.

“extremely patient support”

Pros

Customer support was incredibly patient and detailed during my training sessions. In short the entire team is very supportive!

Cons

I wish I could directly upload my custom forms instead of having to copy and paste content which feels like a delayed process.

“Great client communication tools”

Pros

The webinar today offered the best tips on the platforms features and how to use them effectively. The texting function is my favorite and my clients like it too since they cannot always answer calls. So it is great that we can offer that flexibility.

Cons

Well I'd love it if the membership feature could automatically apply the discounts we set for each tier to client accounts, rather than us having to manually add them every time.

“Easy charting and improved scheduling”

Pros

Charting is very easy with it and I like the new, improved patient scheduling link. I am also looking forward to testing out the marketing tools.

Cons

It would be helpful to have a setting that prevents patients from booking appointments with less than an hours notice. For instance, someone should not be able to book a 10:00 AM appointment at 9:30 AM.

“great marketing features!!”

Pros

The ability to customize everything and the wide range of marketing features are what I love. My account manager is also great about checking in and always being there to help with our questions.

Cons

I dont have any major complaints as every problem we have faced has been fixed quickly by the team.

“Favorite pre built intake forms”

Pros

One of my favorite aspects are the pre-built intake forms and the outstanding customer service from the team.

Cons

Honestly I cannot think of a single thing I dislike about it so far. The software has been excellent.

“Simple scheduling with quick support”

Pros

Scheduling and rescheduling appointments is very simple and I like that the support team usually gets back to me with answers very quickly.

Cons

I wish there was an option for a simple checkbox or token signature instead of requiring a full signature on every document. I would also like the ability to scan and upload documents to use as custom forms within the platform.

“Informative and efficient”

Pros

The session was very informative and well-paced, it was efficient and covered most of our questions within the allotted time.

Cons

The 30 minute training sessions are not long enough to properly learn everything. I feel unprepared to start using the system on my own and I feel like it would also help to separate training into sessions for administrators and regular users.

“Easy to follow guidance session”

Pros

It was easy to follow along with my support rep guidance. He was happy to answer every one of my questions, even the ones that were a bit off-topic.

Cons

Nothing much as the training covered some features I had already set up with the support team when I first started. However the review was still helpful because it started useful conversations about other features I could be using.

“Affordable and easy to navigate”

Pros

The system is affordable and it was easy to find our way around. Plus it is great for keeping track of records, notes and photos. And I like that it even includes all the necessary consent templates.

Cons

My biggest disappointment was the lack of integration between the system and my practice's website.

“clinical and marketing features need work”

Pros

I really value the platform's simplicity and its high-level security. Our clients have mentioned they like the two step verification. Plus processing payments is simple for our patients and we love the option to set up split payments and custom payment plans.

Cons

From a provider's perspective, I dont find the charting and patient management tools very helpful. Additionally the marketing campaigns have not been productive and the images often appear very grainy.