AestheticsPro Reviews

Pros

The platform is incredibly easy to use and the way it connects with other systems works perfectly for us.

Cons

There is definitely a lot to figure out but that's understandable given its extensive features. Plus the strong support system makes it manageable.

Pros

We can completely customize the software to match our brand from colors and logos to pricing, scheduling, memberships, invoices and detailed transaction tracking.

Cons

My main issue is the limited selection of integrated payment processing partners.

Pros

AestheticsPro is pretty easy to navigate. The reporting features are also solid and the scheduling tool functions without any problems.

Cons

The system has occasional glitches and I'd prefer a direct phone line for support instead of always relying on email. That said their email response times have improved lately.

Pros

There is nothing good to say. The platform is extremely slow and low-quality, with no customer support to speak of.

Cons

I found absolutely nothing positive about my experience with the software.

Pros

Everything looked great initially, with all positive reviews, but now I'm starting to wonder if it was too good to be true

Cons

The system forces me to enter the same chart information repeatedly as it often fails to save. I mean I have had to re-enter data 3 to 5 times for the same patient. It also logs you out for inactivity while you are actively typing. Customer support is also unhelpful as they repeatedly ask the same questions about browsers and settings without ever solving the problem, almost as if they are avoiding a real solution. They close tickets prematurely if you do not respond quickly, acting like you work for them. Plus a recent major update did not fix any existing issues and actually broke features that were working before. In short the platform is plagued with too many bugs and glitches to list.

Pros

It makes it easy to schedule personalized training sessions for any topic we need help with.

Cons

I dont have any feedback yet. I am just launching my business and this is my first time using the system.

Pros

I am a fan because it is very simple and matches exactly what I was searching for.

Cons

To be very honest I am still getting familiar with everything and have no complaints so far. But I am confident it will work out well in the end.

Pros

The software is user friendly and simple to use. The customer support is also amazing.

Cons

I have had problems with the e-prescribing feature. My first choice was EazyScripts but it went out of business right after I signed up. Now the only option left for me other than this is MDtoolbox, which is very expensive and has high startup costs.

Pros

One thing I like a lot about it is that the team behind Aesthetics Pro is consistently working on updates and enhancements to their program.

Cons

Completing a single task often requires navigating through a lot which feels like an excessive number of steps.

Pros

The payment integration is great and I especially like the feature for handling recurring membership payments.

Cons

I often have to refresh the page for text to display correctly and I have also noticed numerous problems with the payment system integrations.

Pros

I like all the available options that make the system easier for my clients to navigate.

Cons

The platform freezes frequently. I actually preferred the old invoice system before the recent update.

Pros

AestheticsPro is simple to use and helps me manage my clients and their appointments effectively.

Cons

My only minor complaint is that some features can be a bit slow to load but otherwise, the system functions well.

Pros

It is both convenient and user-friendly, with a wide variety of features to choose from.

Cons

The lack of Square integration is a drawback. So I feel like adding that would make this product absolutely fantastic.

Pros

The seamless integrations and how easy it is to use are just two of the many things I love about it.

Cons

There is a significant learning curve but it is a complete all in one system that's definitely worth the investment. So Overall I am really happy with it!

Pros

We enjoy everything about it. Our practice has been using this system for some time now and we are very happy.

Cons

Well we have no complaints. Our practice has been using this system for some time now and we are very pleased with it.

Pros

Working with the customer support team was a great experience. They resolved every one of my issues.

Cons

Managing two locations is challenging because we cannot easily switch between them within the system.

Pros

It is a reliable tool that gets the job done for us. Also it is easy to use and has multiple useful features.

Cons

While the support ticket system has its place, many of our issues require a direct conversation to resolve efficiently. The current callback process, while appreciated, creates significant workflow challenges

Pros

The customer service we got from them is absolutely wonderful!

Cons

We don't have any issues to report at this time. We have been very satisfied with the platform.

Pros

it is very easy to use. overall I would say it is beginner-friendly which is a huge plus. I also really like the pop-up notes feature.

Cons

the software can be a bit buggy at times but I still like using it overall!

Pros

The platform is very easy to navigate, you can practically learn how to use it just by exploring the interface on your own.

Cons

I feel like it could use some improvements especially in messaging clients and not letting me delete certain items when I need to.