AestheticsPro Reviews

“Excellent reporting and tracking tools”

Pros

AestheticsPro comprehensive reporting and tracking tools are excellent. They help me keep our daily routines and patterns well-organized and current.

Cons

Well I definitely need more training to fully use all the capabilities. For now I have not properly learned how to manage forms and photos yet and need guidance.

“customer service is amazing”

Pros

The customer service team and the new Aurora platform are both fantastic.

Cons

This was not a major issue for me but AP is built to track inventory for services priced per unit or syringe, while my practice uses a fee-per-area model. This made inventory tracking tricky initially. But thankfully, the amazing support team helped us create a workaround. Also it would be amazing if a future update could natively support both pricing structures for seamless inventory management.

“Friendly, fast and user friendly”

Pros

I like the support team as they are friendly and fast. Plus the software is user friendly and has many more features than my old system.

Cons

To get everything running faster I would have preferred more frequent onboarding sessions during the first few weeks.

“Very easy and clear system”

Pros

It is very easy to use. Everything is clear and simple.

Cons

My main issue is the inability to integrate with Stripe for payment processing.

“Favorite pre filled forms library”

Pros

My favorite feature is the library of pre-filled forms that are ready to go.

Cons

The marketing section of the platform is quite difficult and challenging to use.

“Very user friendly tool”

Pros

The system is very user-friendly. Every support staff member I have spoken to has been incredibly helpful, kind and supportive.

Cons

I dont have any feedback yet, as I have not started seeing patients and my experience is still limited.

“Convenient and very functional system”

Pros

I love how convenient and functional it is! Plus the automatic emails it sends to clients asking about their service and for a review is a great feature.

Cons

It took a long time for a dedicated app to be released. It was okay using the mobile website in the meantime, though.

“Excellent and responsive tech support”

Pros

The tech support is excellent as they are responsive, call back promptly and provide great help over the phone and through the software.

Cons

Honestly it is difficult to think of any criticisms.

“An excellent and patient support rep”

Pros

My support rep was excellent at answering all my questions. He was very patient and never made me feel silly for interrupting to ask for clarification or to repeat something. If he did not know an answer, he was honest and said he'd find out for me. Plus I loved the easy to use interface and the library of training videos! So Overall I am really excited to start using this system.

Cons

We talked about adding a waitlist feature where clients could request to be notified by text if a cancellation opens up an appointment. This is not a complaint, just a suggestion for a future update!

“Very clear onboarding instructions so far”

Pros

We have just begun the onboarding process and the instructions have been very clear so far.

Cons

I don't have any negative feedback to share right now.

“pretty easy to follow training”

Pros

The training was very easy to follow and the system seems uncomplicated. Even our onboarding specialist was very pleasant and personable and she explained everything very clearly.

Cons

Well I am still in the training phase, so I have not noticed any problems yet.

“pretty satisfied with the system”

Pros

Our practice is very satisfied with the scheduling and electronic records system.

Cons

Submitting support tickets is usually a frustrating process. I'd much prefer the option to speak with someone directly. Such as my recent conversation with a customer rep was fantastic and I just wish we could always call him for clear, simple answers.

“Customizable with quick support”

Pros

I really like how customizable the platform is and the support team is always very quick to respond.

Cons

The platform can feel slower than other electronic health record systems I have used. I have also had some patients report difficulties logging into their accounts.

“thorough, reliable support!”

Pros

The help I received was detailed and thorough. I also like knowing I can always go back to support for anything I need.

Cons

No major cons to share but the data import process is the one task I really wish the support team could just handle for us.

“Excellent tools but variable training”

Pros

AestheticsPro reporting tools, the ability to add photos to client charts and the online booking features are all excellent.

Cons

You have to schedule training sessions at least a day in advance and I have noticed the quality of instruction can vary between different trainers.

“A fantastic EMR for our clinic”

Pros

It has been a fantastic EMR for our clinic. The staff is super responsive to our support tickets and emails and even schedules regular check-ins to ensure everything is running smoothly. The interface is also easy to understand for scheduling, managing inventory, setting appointments and sending reminders. We recently upgraded to an unlimited user plan starting in March and a support team rep was our main contact. She was kind enough to let us start using it early and even secured a 50% discount for six months for us.

Cons

I don't have any negative feedback right now. My experience with the platform has been positive so far.

“An excellent and patient representative”

Pros

Our customer support representative was excellent. They were very knowledgeable and patient with all of my questions.

Cons

Currently I do not have any problems with it that I would like to report.

“Easy to move between tasks”

Pros

I love how easy it is to move seamlessly between different tasks and sections.

Cons

The training session was helpful though I think it could have been a bit longer.

“great form modification abilities”

Pros

The ability to modify forms or create our own from scratch is great. Plus we can perform most functions in several different ways, so we can choose what works best for our workflow.

Cons

There is not a live chat or instant support option available yet which would be helpful.

“AWESOME TOOL!”

Pros

Everything about it is awesome. Special credit goes to the support team as they are very informative and patient!

Cons

I have no complaints at the moment as everything is working well.