Medical Practice, 1-10 employees
Less than a year
“Reliable tool with quick service responses”
Pros
It is a reliable and user-friendly system with a customer service team that provides quick responses.
Cons
It frequently has glitches or fails to load properly. The automatic logout also happens much too quickly.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, 1-10 employees
Less than a year
“knowledgeable but frustrating quote system”
Pros
The support team is fantastic, they're both incredibly knowledgeable and genuinely helpful. They've provided me with excellent assistance every step of the way.
Cons
My main frustration is that you cannot delete individual items from a quote before turning it into a final invoice.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
10
Functionality
5
Hospital & Health Care, 1-10 employees
Less than 6 months
“Simple for clients to book”
Pros
My favorite feature is how simple it is for clients to book their own appointments.
Cons
So far I have not come across anything that bothers me about the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“great cloud access”
Pros
The best thing about AestheticsPro is its accessibility. I can log in from any computer or phone at any time without dealing with servers or database updates.
Cons
One of the biggest issue I have found is that opening different practice locations in separate browser tabs causes a glitch, showing the same location's schedule on all tabs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospital & Health Care, 1-10 employees
Less than a year
“Simple to use system”
Pros
AestheticsPro system is incredibly simple to use as it was easy to find our way around.
Cons
I cannot set up different appointment time blocks for in-office visits versus out of office events on client calendars which is a limitation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Alternative Medicine, 1-10 employees
Less than 6 months
“All in one system”
Pros
I love this all in one system that includes templates and handles all our billing needs.
Cons
For now I don't have any feedback since I have only logged in a couple times for a quick look around.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Medical Practice, 1-10 employees
Less than 6 months
“Everything I want in a platform”
Pros
Managing the platform was simple and the system itself was not complicated to use.
Cons
The cost was a bit beyond my budget as a new practice but I plan to return once my business grows.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
Less than 6 months
“Easy to operate with excellent support”
Pros
The platform is easy to operate and I love the fact that it comes with excellent support.
Cons
I have not discovered anything I dislike about it yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alternative Medicine, 1-10 employees
Less than 6 months
“User friendly with fantastic service”
Pros
I really like how user-friendly the software is and how quickly we were able to get started. Also the fantastic service from the entire team is something amaizng.
Cons
Honestly I have not come across any problems so far and I am confident customer support will be happy to assist if anything comes up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
Less than 6 months
“meticulous attention to detail and support”
Pros
One thing I love is their thorough approach and the patience they take to explain every function clearly.
Cons
I genuinely don't have any criticisms of the company.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
Less than 6 months
“Always available support team”
Pros
The best part about it is how the support team is always available to assist with any questions or issues I have!
Cons
Well I am still in the early phases of using it, so I have not found any downsides yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Offers huge range of functions !”
Pros
This platform offers a huge range of functions for my business and they are constantly rolling out new and improved features.
Cons
It would be helpful to have real-time access to the training team for quick questions, along with two 30 minute support sessions included each month.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
Less than a year
“Not the one I would like to recommend”
Pros
My first impression was that the design is very visually appealing.
Cons
The IT support was condescending and made me feel incompetent. Plus I found the platform awkward to use, so I eventually hired someone to implement my own templates. Now that they are uploaded, anyone in the system can access them.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Medical Practice, 1-10 employees
Less than 6 months
“great on desktop”
Pros
Getting around in the program has been not an issue.
Cons
I noticed that it is much simpler to use on a desktop computer compared to a tablet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alternative Medicine, 1-10 employees
More than a year
“Simple to use with great templates”
Pros
It is both simple to use and easy to navigate. Plus the marketing section has some great templates that make communicating with patients effortless.
Cons
umm I consistently run into problems with photo storage and cannot upload most of my images.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Medical Practice, 1-10 employees
Less than 6 months
“user friendly system”
Pros
The thing I like most about AestheticsPro is how incredibly easy it is to use.
Cons
I'd love to see more flexibility for customizing reports and setting up appointment types.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospital & Health Care, 1-10 employees
Less than 6 months
“Amazing service and helpful training”
Pros
AestheticsPro customer service has been amazing, the training was very helpful and the recorded sessions are even better for refreshing my memory later on.
Cons
There is a lot to learn but I guess thats only because the platform is so feature-rich.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“A good user friendly product”
Pros
Overall it is a good, user-friendly product. However the system update from a few months ago still has a few kinks that need to be resolved.
Cons
I sometimes worry about the systems reliability when it comes to accurately saving charting data.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, 1-10 employees
More than a year
“amazing customer support”
Pros
It is a secure system for my practice with easy access and truly amazing customer support.
Cons
The cost is a bit high for a small business like mine. So I wish it were more budget-friendly.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
10
Functionality
8
Hospital & Health Care, 1-10 employees
Less than a year
“Excellent charting and checkout process”
Pros
The charting, checkout process, credit card processing and time clock are all excellent. I compared several options and AestheticsPro includes every feature our practice requires.
Cons
When two clients get scheduled for the same time slot, the system sometimes freezes and won't let us open either client's profile.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9