AestheticsPro Reviews

Pros

The instructors have so much patience and are incredibly supportive, always ready to lend a hand. Also it is a fantastic system for keeping all your practice's information sorted from client details and photos to bookkeeping and appointment calendars.

Cons

One of the most frustrating part for me is not having a direct phone line for immediate help when I run into a problem with the software. You almost always have to submit a training ticket to get an answer which is not ideal. So I'd really prefer to just pick up the phone and get help right away instead of waiting.

Pros

My experience with the support crew was great. They were both speedy and effective. Another thing I really like is having all those tutorial videos and fast-access resources right at my fingertips.

Cons

Right now I do not have any complaints. The system is doing everything we need it to do without any issues.

Pros

What stands out for me is just how simple the app is and how simple it is to find your way around.

Cons

There is honestly nothing negative to say. The app itself is wonderful and the support team is too. Everyone is so pleasant.

Pros

Navigating the platform is not a problem. What's also impressive is how fast they are at replying and getting our questions sorted out.

Cons

It is not easy to set our days off or change our work hours. But a good feature is that clients can still request appointments online. Another problem is that we cannot edit or delete documents after we create them.

Pros

One thing I like a lot is that our customer support rep is consistently there for me, whether to answer my queries directly or point me toward the right person who can. The replies are always speedy and genuinely useful.

Cons

The price is my main issue. It includes a lot of functions I do not need so it feels like I am paying for more than I use. So I'd love a more basic, affordable option.

Pros

For anyone running a med spa, AestheticsPro is a solid choice. The picture quality is great and the help desk always got back to me right away.

Cons

Figuring out how to use it did not always feel natural or easy.

Pros

The form builder is my favorite part. Especially being able to link specific forms to different treatments is something I like the most. Also the option to save a card on file to secure bookings is a feature I really like.

Cons

My biggest wish is for the weekly calendar view to function more like MINDBODY's. I want to color-code each service type and see them all laid out on the weekly schedule, positioned according to their time slots just like the daily view. I'd also love it if you could replicate MINDBODY's reporting feature, so I can filter my reports directly in the program instead of having to export everything to Excel to sort it out.

Pros

This system is so user friendly and simple to get the hang of. Plus it works smoothly with several staff members and the best part is that every function I need is located in a single, convenient spot.

Cons

It would be great if we could add video files or if the built-in point of sale system was more integrated and smooth.

Pros

You can tell this was designed with a bustling aesthetics clinic in mind. The setup videos are a lifesaver for tailoring the system to its full potential and unlocking all its advanced tools. And whenever I am stuck, the support team is quick to respond and always has the knowledgeable answers I cannot figure out by myself.

Cons

The link to my Clover card reader has been less reliable than I'd hoped so I often end up using the terminal on its own or the Virtual Terminal through Gravity Payments. There have also been a few times when the entire system crashed during a fully booked day and we just had to manage until it was working again. I am also concerned that if I ever retire, getting a simple download of individual patient records won't be possible.

Pros

The support I received was absolutely amazing. Also the representative was so kind and incredibly supportive.

Cons

There are a lot of features but it definitely takes some time and practice to get the hang of using them all.

Pros

It really simplifies the entire client process from the moment they arrive until they leave, along with managing employees and inventory.

Cons

I feel like it is missing some key tools for medical practices like lab integrations, smart templates for SOAP notes and the ability to automatically pull a patients previous data like vitals into their next visit which is essential for our weight-loss clinic.

Pros

Their demonstration was really well done and they have a real talent for making you feel confident in what their software can do.

Cons

My time with Aesthetics Pro was a huge letdown. Right from the beginning, their platform was not easy to use and I kept having problems with my patient charts. The records were disorganized and not in order which made tracking patient history really hard. Just finding and confirming consent forms was a struggle. These were just a handful of the problems I faced. I only stayed with them for a month before I had to leave. Plus getting out of my contract was a nightmare as they were not cooperative and put up many unnecessary obstacles. The most alarming part was that after I terminated my contract, they refused to release my EMR records. This goes against HIPAA rules and their failure to comply is completely unacceptable. Overall dealing with them was terribly difficult and I cannot recommend them to any healthcare provider.

Pros

We get the best help from the support crew as their reply times are super fast.

Cons

Running my business from several locations is a challenge because the software won't let me have more than one location open at the same time.

Pros

The service was awesome! And though my calendar is completely packed but the team really went the extra mile to fit a meeting into my crazy schedule without any delay.

Cons

You have to pay additional fees to unlock certain functions.

Pros

AestheticsPro platform itself is no trouble to figure out and they also have a really solid team to help you out if needed.

Cons

My experience has been positive overall though I feel the cost is a bit on the high side.

Pros

Getting around the software is so simple and easy. On top of that the help desk is always there for us with quick, useful answers.

Cons

If a specific treatment form or consent is not already in the system, I have to build it from scratch myself.

Pros

I cannot say enough good things about the support. They has been a tremendous help. As someone just starting on the platform, the team have guided me through everything.

Cons

It would be a big improvement if it integrated better with other services we use for customer leads, like Podium.

Pros

The support is top-notch and the one assisting me was wonderful! She got my contract renewal handled immediately and took care of all my questions, too!

Cons

I do not really have any issues. Whenever something comes up, I just give my Support Rep a call and she guides me through the solution every time.

Pros

Making patient notes is pretty easy and I like that I can change the forms to fit my needs. Thats the only part for me.

Cons

The system has been full of constant bugs since the new Aurora version launched. So I am not interested in new features when the core program is too glitchy to use reliably. Also the marketing tools are practically useless as the email blasts come through with a bunch of random symbols instead of pictures and there is no two-way texting. Overall the whole situation is pretty disappointing.

Pros

The software is pretty easy to figure out and whenever I need help, the support team gets back to me right away.

Cons

There is nothing else but I really hope the payment processing system was not so pricey.