AestheticsPro Reviews

Pros

Booking appointments and looking at my calendar is super simple. I also find it really easy to look through and understand all the patient information.

Cons

Getting quick answers when questions pop up can be tough. And some of the recent system changes have also made our daily routine less efficient.

Pros

The support team was absolutely fantastic today. We threw a whole bunch of different questions at them and they had an answer for every single one. So big thanks to them !

Cons

A few icons seem to be missing depending on which device I am using.

Pros

Getting everything ready was simple and the platform is very user friendly. Plus it handles all my daily tasks like stock, payments, photos, notes and profit reports without any hassle. And the price? You just cannot beat it.

Cons

We only operate from a single site so I cannot say how it handles multiple locations though my understanding is that it has that capability.

Pros

The platform itself is amazing as it is so user friendly and has every feature we need. Plus the help we have received from the team has been absolutely first-class and has made the whole experience excellent. I'd definitely tell others to use it!

Cons

This is a small detail but I find it limiting that the calendar only shows my set business hours. I often schedule appointments outside of those times and I want to be able to see them on my calendar.

Pros

You can really learn AestheticsPro on your own without much trouble. As it is simple to find your way around and the booking system works perfectly. And being able to handle bills too makes it this essential, all-in-one tool for the clinic.

Cons

During my time using this software I never ran into any problems. It performed perfectly for my needs.

Pros

The design and all the different tools available in Aesthetics Pro are really impressive. Our representative has also been wonderful as she's always available when I have a problem and even touches base to see how things are going. She is incredibly supportive and so pleasant to work with.

Cons

I am still getting familiar with everything. The deposit process is not my favorite as it seems to involve a number of steps, though I have not spent much time on it yet. Another issue is the credit card terminal not connecting to our WiFi, forcing me to type the details in manually. I have heard it needs a hardwire connection but our tech says it already is one, so I am not sure how to fix it. The whole payment process is slow and I always have to double-check in our IQ account to confirm it went through.

Pros

Simple electronic records, text message promotions, a great price and excellent communication are things that make it special. Plus every time I have submitted a ticket, it's been sorted out quickly and the support staff never makes me feel hurried with my questions, which I really value.

Cons

No complaints here. The best part was the service representative, who made the appointment incredibly efficient and informative.

Pros

It is pretty simple, adaptable and the support we receive is just terrific.

Cons

For training I'd personally prefer a session closer to an hour long. The 30 minute sessions sometimes feel a bit rushed for grasping all the concepts.

Pros

The charting feature is good but adding pictures is a bit of a hassle and there is no way to save before-and-after photos side-by-side. On the plus side the online booking for appointments is very easy.

Cons

Well the way payments are handled is not the best and the speed of the customer service team's replies is a little slow

Pros

AestheticsPro's support team has been way better than I expected. They are always happy to answer my questions and they even follow up to see how I am getting on.

Cons

Like any new platform it takes a while to get familiar with all the different parts. My main wish is for a way to save my progress without having to exit the screen I am working on.

Pros

It is a really flexible system packed with lots of different tools. The customer support is also excellent.

Cons

I feel like it would be amazing if it could connect directly to a chat service and also link up with a patient financing company.

Pros

The assistance and the people are the best. They walk us through every single step.

Cons

It is not really a downside but there is definitely a lot to take in. The layout is simple to use and so far I have not found any major negatives.

Pros

Customer support team was a huge help while getting some things configured. I mean instead of just making temporary adjustments, they asked me if I wanted to keep the changes as we went through the training. This saved me from having to go back later and do everything all over again.

Cons

I did not have any issues. Usually I prefer not to switch trainers between sessions but in this situation, it actually worked out well because the second person was much more helpful, in my view.

Pros

It is simple to operate, it meets HIPAA requirements and it connects seamlessly with my e-prescribing software.

Cons

To be honest it is still too soon for me to tell. Our team is currently in the middle of setting up the EMR system.

Pros

This was not my choice. The previous owner already had it running. My dream is to find a system that works with my calendar and connects to Google.

Cons

There is no instruction guide. I have seen all the tutorial videos but some things are still hard to figure out. Also it does not sync with Google and you cannot edit the confirmation email that goes out when an appointment is modified. The search function needs very precise wording and adding photos to a patients treatment history is more difficult than it should be.

Pros

It includes marketing tools and other functions that are really relevant for todays social media and online review landscape.

Cons

Just imagine that this software was not even an option back in 2017 when I first opened my practice but now I love it and have no cons to share.

Pros

I am just beginning to get the hang of the EMR system so I am not totally comfortable with all its features yet.

Cons

Well I am not certain yet as we are just getting started and learning our way around the system.

Pros

It covers the basic essentials we need to keep the practice running smoothly.

Cons

The software updates often happen without warning. Also the platform has frequent outages and the general functionality is a problem.

Pros

The appointment system is pretty basic, designed specifically for a medspa and a cinch to learn with its drag and drop features. It is also really simple to process package sales at the front desk.

Cons

They do not focus on updates that actually help a running practice but they just add flashy features to impress new customers. The newest update is also terrible. Even the reporting tools are very basic and do not provide the key data I need to manage the business effectively. It is also hard to connect it with other tools we use like Facebook or What Converts. And since the last update, I cannot do any administrative work from the mobile app. The text reminders use a font that's way too small to read, you cannot change the message and they are not sent reliably. Plus my clients often complain they never get them. You cannot really change how it looks, the colors are unattractive and the booking calendar is difficult to read. They do not collaborate with us on improvements and their latest update fixed none of the problems we have been reporting for years! Now when you print a client invoice, it pointlessly takes two pages. It feels like our FEEDBACK is completely ignored

Pros

AestheticsPro cost is incredibly high and on top of that, the team is terrible to work with and the management is just awful.

Cons

Be very careful with their support team as it feels like they are just after your money, so keep a close watch on your bills.