What Doctors Are Saying: Real Agility EHR Reviews from Healthcare Professionals

“RehabOptima

Pros

I appreciate that it validates documentation to ensure compliance with insurance requirements, and their point of care application is a plus.

Cons

I have not encountered any significant issues with the software.

“Optima

Pros

The focus on rehabilitation is a major pro for Optima. It's easy to navigate during evaluation and daily treatments, and overall, it's very user-friendly.

Cons

Scheduling can be confusing, especially with error messages when another therapist manages someone else's schedule during their absence.

“Review from an IT Department Perspective

Pros

The application is solid with minimal issues or support needs. Their improvements to the mobile version should eliminate the need for locally installed products.

Cons

The user setup screens can be confusing at times and update notifications with less than 48 hours notice can be inconvenient, especially if deployed on a server.

“Rehab Optima Review

Pros

The software is straightforward for rehab directors to plan minutes and for therapists to complete clinical documentation.

Cons

The scheduling feature is not suitable for larger buildings using the appointment book, but it is easier to use for smaller buildings with fewer therapists.

“User friendly for the most inexperienced of users.

Pros

It provides updated regulatory changes and invaluable tech support. The occasional glitches in the COM version are easily corrected.

Cons

The POC option seems to have several glitches. Improvements could be made by adding more required fields before e-signing.

“This program has good information

Pros

Optima offers numerous options, helpful reports, hot list items, and user-friendly schedules.

Cons

Navigation difficulties due to naming conventions could be mitigated with additional hot list items for Part B assessments.

“I see room for improvement.

Pros

The flexibility to use it on various platforms is excellent, and I will comment on the mobile platform separately.

Cons

The initial download process on new or reimaged devices is annoying, especially with lower bandwidth causing timeouts. This has resulted in therapists abandoning the use of iPads, affecting multiple facilities.

“We have been very happy with the functionality of this software and customer support.

Pros

it is comprehensive for both clinical and business applications, upgrading to maintain compliance with CMS regulations.

Cons

The software's inability to interface with EPIC in the Inova Health System is a significant challenge. However, it does interface with Matrix, the new LTC EMR being implemented.

“Great Product!

Pros

This software has everything an outpatient clinic could need in an EMR, greatly benefiting our operations.

Cons

It takes some time to familiarize oneself with all the features but the system's validation ensures correct procedures are followed.

“First Rehab Software we used.

Pros

The ease of use, extensive report capabilities, expandability, and interface with other major vendors make Optima a top choice. Their customer support is excellent too.

Cons

Remote training is the norm, with no on-site visits available. Patient scheduling can be quite complex and there is limited interoperability with other vendor software.

“I find Rehab Optima easy to use, thorough, organized and up to date with all changes in Medicare regulations.

Pros

it automatically updates with Medicare regulation changes and offers excellent webinars to keep therapists educated on these shifts.

Cons

The absence of a spell check is inconvenient and mandatory fields related to bowel incontinence and pain can be cumbersome. Making these fields optional could streamline the process.

“Outpaient Physical Therapy Office

Pros

Being cloud-based allows communication from any computer, and the user-friendly interface and ability to see schedules for all therapists on one screen streamline operations.

Cons

Their integration into a single platform would improve efficiency. Additionally, having to manually refresh or apply changes is tedious an auto-apply/refresh feature would be appreciated.

“Great rehab software

Pros

it stands out as the best software I have ever utilized. While no EMR is flawless, they actively respond to changing regulations and collaborate closely with users to develop new, relevant content. I highly recommend opting for the Business Intelligence option.

Cons

Whenever I need to contact customer service, I usually end up waiting on hold for about 15-20 minutes also some features do not align with my preferences, and I'm eagerly awaiting the implementation of a patient portal.

“The outpatient module needs work.

Pros

Programming billing rules per payer and customizing payers with different billing rules are effortless with Optima.

Cons

The scheduler in the outpatient module has numerous glitches, causing frustration for both us and our patients. Communication with billing departments regarding insurance nuances is challenging due to the lack of a built-in feature for notes.

“Optima review

Pros

The evaluation process is straightforward, navigation is easy, and scheduling is quick. The Daily Tens Log speeds up progress note completion.

Cons

There are redundant areas that could be consolidated within daily notes or other parts of evaluation/progress notes also the scheduling system prints only six entries per page, which could be improved.

“User friendly and easy to train on

Pros

it is user-friendly and their commitment to industry updates, and keeping consumers informed make it a preferred choice.

Cons

Issue resolutions can be time-consuming, sometimes requiring multiple follow-up calls and emails.

“Rehab Optima makes managing patient caseload easy and efficient.

Pros

They offer outstanding customer service and the variety of reports allows for in-depth trend analysis. The hot list feature reduces errors, and therapists find it very user-friendly.

Cons

We have noticed instances where information entered into Rehab Optima does not transfer over to Point Click Care.

“DOR

Pros

The ability to navigate easily between screens and keep multiple tabs open enhances efficiency within the system.

Cons

Lack of free continuing education provided by the software and absence of on-site training for new startups are notable drawbacks.

“I really like Optima

Pros

Scheduling is much quicker and building sentences during documentation is easy also Clocking in and out is simple, with easy adjustments if needed.

Cons

I am frustrated by the extended loading times for certain screens, leading to longer waits than desired.

“Optima Software- My software solutions

Pros

I highly recommend Optima for SNF software solutions. It is user-friendly, stays current with healthcare changes, and seeks feedback from end-users for new modules or updates.

Cons

My main challenge lies in the Optima Financial Module, as customer service often lacks the necessary expertise for support. However, specialized support is usually available upon request.