Akitu One Reviews

“Akituone - The Gold Standard for Dental Software

Pros

The support team here is exceptional. They address any issues or questions I have in a personalized, thorough, and efficient manner. I truly appreciate their dedication, especially customer service. During my online training sessions, their team was incredibly patient and spent ample time helping me understand the fundamentals.

Cons

Being a 51-year-old clinician with limited tech skills, I found the learning curve to be quite steep. I struggled particularly with creating templates and despite the excellent support provided, I couldn't quite grasp it.

“Hello this is my review

Pros

The customer service is always quick to respond, and the interface is smooth and easy to navigate.

Cons

Adjusting schedule availability is quite cumbersome.

“Akituone has been an amazing software

Pros

The updates and new features make the system very intuitive and easy to use.

Cons

It'd be helpful to have a task bar that shows overdue tasks, though the current feature is already impressive.

“We are very happy with Akitu One!

Pros

The software is quick, simple, and they promptly implement any changes we suggest to enhance usability. I've heard great things about their customer support too.

Cons

While there's nothing majorly wrong, a few tweaks could be beneficial. More templates for X-rays and IO photos would be useful. Also, in the probing chart, when adjustments are made during a perio exam, it should save as a new date at the end of the day.

“Akituone team is excellent

Pros

So far, the sales, service, and support have been excellent! The system is intuitive, and they regularly incorporate user feedback to make improvements.

Cons

No issues so far! I've been satisfied using the software, mainly for basic billing.

“Akitu One Review

Pros

It's modern, minimalistic, and effortless to navigate. Akitu One is continuously improving, and its cloud-based nature is incredibly beneficial.

Cons

I've been a bit confused about who to contact for support. I've had trouble reaching support and resolving issues promptly.

“Dental Hygiene

Pros

This software is user-friendly, and it seamlessly imports information together.

Cons

They could use more pre-made forms; the current selection is not quite enough.

“The best software we have found!

Pros

The ease of use, prompt support, reasonable cost, and regular software upgrades are impressive. They're responsive to feedback, swiftly implementing changes to enhance client experience.

Cons

There's nothing to complain about really, Akitu ticks all the boxes.

“So Glad we switched to Akitu

Pros

It's easy to use, packed with features, and competitively priced. I'm amazed by the constant addition of useful functionalities.

Cons

I was initially concerned about Akitu being a small company, but it turned out not to be an issue at all.

“Amazing dental software

Pros

Learning and using the software is a simple process that our entire staff finds enjoyable and efficient, making the training of new team members exceptionally smooth and hassle-free.

Cons

I'm really pleased with the features so far, though we consistently give feedback and the support team helps us improve.

“Number One

Pros

The training was outstanding. It felt like they genuinely care about our business and people. The support deserves 5 stars for their professionalism, kindness, and patience in resolving issues promptly.

Cons

Regarding charting, I'm not fond of the images used to represent full upper or partial dentures. I'd prefer more comprehensive charting for AAP periodontal stages and tissue conditions. As a hygienist, I feel this area could be more detailed. It would be great to annotate the odontograms for a clearer depiction, such as showing larger decay areas beyond just a simple dot.

“Excellent program and customer service

Pros

The customer service is excellent, always available to help and answer questions. The program itself is easy to learn, and the Akitu team consistently updates it with new features for improvement.

Cons

There are some minor features and algorithms that could be improved to enhance usability. However, these issues are minor, and the support team always addresses them promptly when raised. This once again reflects the great customer service I've experienced.

“Akitu One was the best choice for my new Independent Dental Hygiene clinic

Pros

Being cloud-based allows me to access the software from anywhere. It's very easy to use and learn, with modern, professional graphics. Creating personalized clinical notes templates is easy, and their customer support is quick to respond.

Cons

Moving through the perio chart tooth by tooth is slow because each tooth needs to be clicked with the mouse. For example, adding BOP after taking probing measurements requires multiple clicks. Written support material for reference on my own would be helpful.

“Meghan

Pros

The features are simple and the two-way text communication with clients is very user-friendly.

Cons

Re-making a missed appointment from the broken appointment lists is cumbersome.

“Dental Software Review

Pros

As someone starting a dental hygiene business, transitioning to Akitu One was surprisingly easy. From patient profiles to billing, everything is clear and straightforward. Any issues are quickly resolved by their excellent customer service.

Cons

Not having preset Dental History and Medical History forms available for a quick start to the program is a drawback.

“User Friendly

Pros

It's super easy to use, user-friendly, and has a modern interface.

Cons

I think the imaging could benefit from some upgrades, such as the ability to expose X-rays without resetting each time.

“Akitu 1 Dental software

Pros

While the software is highly accessible for learning, there are instances where certain functionalities necessitate a slightly more extensive interaction, adding a bit more interaction in the process.

Cons

It's not compatible with my X-ray software system, so I can't bridge them.

“Best Customer Support

Pros

The software is extremely user-friendly and modern. I love its look. The customer support is prompt, thorough, and exceptionally kind.

Cons

I am still in the process of integrating my camera and X-ray software, but I hope to complete it soon.

“Best decision about software yet

Pros

Switching to Akitu was a no-brainer for us, given its cloud-based platform and Ontario development. The process was simple, and the training helped us become experts quickly. They're always responsive to our requests, making it work seamlessly for our clinic.

Cons

Once I got over the learning curve, I have not encountered anything that I can't manage in our clinics.

“Brilliant Easy to use Software

Pros

The customer service is outstanding, and Akitu One is designed based on user needs. It's incredibly easy to use, with every feature thoughtfully created. Brilliant work!

Cons

Honestly, there's nothing to dislike about this software. If there's ever a suggestion for improvement, the team is always willing to adapt and enhance functionalities to make charting and administration seamless.

“Happy User

Pros

It's easy to use and visually appealing. Minimal training is required for our support staff.

Cons

There are many features that still need improvement, but in the short time I've been using it, many of those concerns have been quickly addressed.

“AkituOne - So happy we made this change in our office

Pros

We've been using Akitu One for less than 6 months, and it has transformed our financial system and invoicing process. The cloud-based system is a huge plus, and Akitu Intelligence has integrated seamlessly into our daily routine. The support from Akitu and their team has been exceptional from day one, with great customization based on our office needs.

Cons

The migration was stressful, as our office had used another software for over 20 years, resulting in numerous financial adjustments. This was not Akitu's fault, they provided a list of accounts needing attention and unlimited support during this transition. On the administrative side, dealing mostly with schedules and reports, I've noticed some limitations in rebooking broken appointments and booking based on planned treatments. While not major issues, I'm always looking to save time where possible. The support staff have been receptive to this feedback and are exploring ways to improve.

“Best Canadian Software

Pros

This software is one of the best for dental teams. It's easy to manage and learn. I love the cloud-based feature, which allows operation from anywhere.

Cons

The billing part is a bit tricky, you need to ensure accuracy since mistakes can't be changed once billed. It would be convenient for dental offices to have an option to adjust errors. The appointment part could use a small update.

“I'm very happy to have chosen Akitu One

Pros

It's innovative and modern, with features like drag and drop. Being cloud-based ensures data security. Customer service and training have been accommodating and readily available. The finance section is well-organized, making billing adjustments easy.

Cons

Initially, there were some charting conditions I wanted to implement that were missing. However, the development team customized and added them for me by the time I started my subscription.

“Easy to use, Time Saving Software

Pros

The software was easy to learn, with features like instant messaging for seamless staff communication. The Akitu One Intelligence feature has been a huge time saver for billing. It's highly customizable to fit our clinic's needs.

Cons

The technical staff have been excellent in addressing feature development requests. We suggested some minor changes to existing features, and they were able to implement them to suit our clinic's needs.