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Akitu One Reviews
25 Review(s)
softwareOverall Rating
4.9
25 Review(s)
Rating Distribution
5
(23)
4
(2)
3
2
1
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Overall Rating
4.9
25 Review(s)
Rating Distribution
5
(23)
4
(2)
3
2
1
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Filters
Ratings
Provider Size
Time Used
Sort by:
Akituone - The Gold Standard for Dental Software
Akituone - The Gold Standard for Dental Software
Pros
The support team here is exceptional. They address any issues or questions I have in a personalized, thorough, and efficient manner. I truly appreciate their dedication, especially customer service. During my online training sessions, their team was incredibly patient and spent ample time helping me understand the fundamentals.
Cons
Being a 51-year-old clinician with limited tech skills, I found the learning curve to be quite steep. I struggled particularly with creating templates and despite the excellent support provided, I couldn't quite grasp it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alona
Hospital & Health Care, 1-10 employees
Less than a year
May 2024
Hello this is my review
Hello this is my review
Pros
The customer service is always quick to respond, and the interface is smooth and easy to navigate.
Cons
Adjusting schedule availability is quite cumbersome.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jade
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
February 2024
Akituone has been an amazing software
Akituone has been an amazing software
Pros
The updates and new features make the system very intuitive and easy to use.
Cons
It'd be helpful to have a task bar that shows overdue tasks, though the current feature is already impressive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Health, Wellness and Fitness, 1-10 employees
Less than a year
January 2024
We are very happy with Akitu One!
We are very happy with Akitu One!
Pros
The software is quick, simple, and they promptly implement any changes we suggest to enhance usability. I've heard great things about their customer support too.
Cons
While there's nothing majorly wrong, a few tweaks could be beneficial. More templates for X-rays and IO photos would be useful. Also, in the probing chart, when adjustments are made during a perio exam, it should save as a new date at the end of the day.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sara
Hospital & Health Care, 1-10 employees
Less than a year
January 2024
Akituone team is excellent
Akituone team is excellent
Pros
So far, the sales, service, and support have been excellent! The system is intuitive, and they regularly incorporate user feedback to make improvements.
Cons
No issues so far! I've been satisfied using the software, mainly for basic billing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Colette
Health, Wellness and Fitness, 1-10 employees
Less than a year
January 2024
Akitu One Review
Akitu One Review
Pros
It's modern, minimalistic, and effortless to navigate. Akitu One is continuously improving, and its cloud-based nature is incredibly beneficial.
Cons
I've been a bit confused about who to contact for support. I've had trouble reaching support and resolving issues promptly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kim
Hospital & Health Care, 1-10 employees
Less than a year
December 2023
Dental Hygiene
Dental Hygiene
Pros
This software is user-friendly, and it seamlessly imports information together.
Cons
They could use more pre-made forms; the current selection is not quite enough.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
janeen
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
December 2023
The best software we have found!
The best software we have found!
Pros
The ease of use, prompt support, reasonable cost, and regular software upgrades are impressive. They're responsive to feedback, swiftly implementing changes to enhance client experience.
Cons
There's nothing to complain about really, Akitu ticks all the boxes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arleah
Health, Wellness and Fitness, 1-10 employees
Less than a year
December 2023
So Glad we switched to Akitu
So Glad we switched to Akitu
Pros
It's easy to use, packed with features, and competitively priced. I'm amazed by the constant addition of useful functionalities.
Cons
I was initially concerned about Akitu being a small company, but it turned out not to be an issue at all.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kaveh
Health, Wellness and Fitness, 11-50 employees
More than a year
December 2023
Amazing dental software
Amazing dental software
Pros
Learning and using the software is a simple process that our entire staff finds enjoyable and efficient, making the training of new team members exceptionally smooth and hassle-free.
Cons
I'm really pleased with the features so far, though we consistently give feedback and the support team helps us improve.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nibras
Health, Wellness and Fitness, 1-10 employees
More than a year
December 2023
Number One
Number One
Pros
The training was outstanding. It felt like they genuinely care about our business and people. The support deserves 5 stars for their professionalism, kindness, and patience in resolving issues promptly.
Cons
Regarding charting, I'm not fond of the images used to represent full upper or partial dentures. I'd prefer more comprehensive charting for AAP periodontal stages and tissue conditions. As a hygienist, I feel this area could be more detailed. It would be great to annotate the odontograms for a clearer depiction, such as showing larger decay areas beyond just a simple dot.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MARISA
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
December 2023
Excellent program and customer service
Excellent program and customer service
Pros
The customer service is excellent, always available to help and answer questions. The program itself is easy to learn, and the Akitu team consistently updates it with new features for improvement.
Cons
There are some minor features and algorithms that could be improved to enhance usability. However, these issues are minor, and the support team always addresses them promptly when raised. This once again reflects the great customer service I've experienced.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelly
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
December 2023
Akitu One was the best choice for my new Independent Dental Hygiene clinic
Akitu One was the best choice for my new Independent Dental Hygiene clinic
Pros
Being cloud-based allows me to access the software from anywhere. It's very easy to use and learn, with modern, professional graphics. Creating personalized clinical notes templates is easy, and their customer support is quick to respond.
Cons
Moving through the perio chart tooth by tooth is slow because each tooth needs to be clicked with the mouse. For example, adding BOP after taking probing measurements requires multiple clicks. Written support material for reference on my own would be helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Paulette
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
March 2023
Meghan
Meghan
Pros
The features are simple and the two-way text communication with clients is very user-friendly.
Cons
Re-making a missed appointment from the broken appointment lists is cumbersome.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Meghan
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
March 2023
Dental Software Review
Dental Software Review
Pros
As someone starting a dental hygiene business, transitioning to Akitu One was surprisingly easy. From patient profiles to billing, everything is clear and straightforward. Any issues are quickly resolved by their excellent customer service.
Cons
Not having preset Dental History and Medical History forms available for a quick start to the program is a drawback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nancy
Medical Practice, 1-10 employees
Less than 6 months
February 2023
User Friendly
User Friendly
Pros
It's super easy to use, user-friendly, and has a modern interface.
Cons
I think the imaging could benefit from some upgrades, such as the ability to expose X-rays without resetting each time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
adriann
Hospital & Health Care, 1-10 employees
Less than a year
February 2023
Akitu 1 Dental software
Akitu 1 Dental software
Pros
While the software is highly accessible for learning, there are instances where certain functionalities necessitate a slightly more extensive interaction, adding a bit more interaction in the process.
Cons
It's not compatible with my X-ray software system, so I can't bridge them.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Sonbul
Hospital & Health Care, 1-10 employees
Less than a year
February 2023
Best Customer Support
Best Customer Support
Pros
The software is extremely user-friendly and modern. I love its look. The customer support is prompt, thorough, and exceptionally kind.
Cons
I am still in the process of integrating my camera and X-ray software, but I hope to complete it soon.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Jackie
Hospital & Health Care, 1-10 employees
Less than 6 months
February 2023
Best decision about software yet
Best decision about software yet
Pros
Switching to Akitu was a no-brainer for us, given its cloud-based platform and Ontario development. The process was simple, and the training helped us become experts quickly. They're always responsive to our requests, making it work seamlessly for our clinic.
Cons
Once I got over the learning curve, I have not encountered anything that I can't manage in our clinics.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
February 2023
Brilliant Easy to use Software
Brilliant Easy to use Software
Pros
The customer service is outstanding, and Akitu One is designed based on user needs. It's incredibly easy to use, with every feature thoughtfully created. Brilliant work!
Cons
Honestly, there's nothing to dislike about this software. If there's ever a suggestion for improvement, the team is always willing to adapt and enhance functionalities to make charting and administration seamless.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Michelle
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
February 2023
Happy User
Happy User
Pros
It's easy to use and visually appealing. Minimal training is required for our support staff.
Cons
There are many features that still need improvement, but in the short time I've been using it, many of those concerns have been quickly addressed.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Chantal
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2023
AkituOne - So happy we made this change in our office
AkituOne - So happy we made this change in our office
Pros
We've been using Akitu One for less than 6 months, and it has transformed our financial system and invoicing process. The cloud-based system is a huge plus, and Akitu Intelligence has integrated seamlessly into our daily routine. The support from Akitu and their team has been exceptional from day one, with great customization based on our office needs.
Cons
The migration was stressful, as our office had used another software for over 20 years, resulting in numerous financial adjustments. This was not Akitu's fault, they provided a list of accounts needing attention and unlimited support during this transition. On the administrative side, dealing mostly with schedules and reports, I've noticed some limitations in rebooking broken appointments and booking based on planned treatments. While not major issues, I'm always looking to save time where possible. The support staff have been receptive to this feedback and are exploring ways to improve.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Medical Practice, 11-50 employees
Less than 6 months
October 2022
Best Canadian Software
Best Canadian Software
Pros
This software is one of the best for dental teams. It's easy to manage and learn. I love the cloud-based feature, which allows operation from anywhere.
Cons
The billing part is a bit tricky, you need to ensure accuracy since mistakes can't be changed once billed. It would be convenient for dental offices to have an option to adjust errors. The appointment part could use a small update.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hirak
Hospital & Health Care, 1-10 employees
Less than 6 months
October 2022
I'm very happy to have chosen Akitu One
I'm very happy to have chosen Akitu One
Pros
It's innovative and modern, with features like drag and drop. Being cloud-based ensures data security. Customer service and training have been accommodating and readily available. The finance section is well-organized, making billing adjustments easy.
Cons
Initially, there were some charting conditions I wanted to implement that were missing. However, the development team customized and added them for me by the time I started my subscription.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Farah
Hospital & Health Care, 1-10 employees
Less than a year
August 2022
Easy to use, Time Saving Software
Easy to use, Time Saving Software
Pros
The software was easy to learn, with features like instant messaging for seamless staff communication. The Akitu One Intelligence feature has been a huge time saver for billing. It's highly customizable to fit our clinic's needs.
Cons
The technical staff have been excellent in addressing feature development requests. We suggested some minor changes to existing features, and they were able to implement them to suit our clinic's needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alyssa
Medical Practice, 1-10 employees
Less than 6 months
March 2022
Filters
Sort by:
Akituone - The Gold Standard for Dental Software
Akituone - The Gold Standard for Dental Software
Pros
The support team here is exceptional. They address any issues or questions I have in a personalized, thorough, and efficient manner. I truly appreciate their dedication, especially customer service. During my online training sessions, their team was incredibly patient and spent ample time helping me understand the fundamentals.
Cons
Being a 51-year-old clinician with limited tech skills, I found the learning curve to be quite steep. I struggled particularly with creating templates and despite the excellent support provided, I couldn't quite grasp it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alona
Hospital & Health Care, 1-10 employees
Less than a year
May 2024
Hello this is my review
Hello this is my review
Pros
The customer service is always quick to respond, and the interface is smooth and easy to navigate.
Cons
Adjusting schedule availability is quite cumbersome.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jade
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
February 2024
Akituone has been an amazing software
Akituone has been an amazing software
Pros
The updates and new features make the system very intuitive and easy to use.
Cons
It'd be helpful to have a task bar that shows overdue tasks, though the current feature is already impressive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Health, Wellness and Fitness, 1-10 employees
Less than a year
January 2024
We are very happy with Akitu One!
We are very happy with Akitu One!
Pros
The software is quick, simple, and they promptly implement any changes we suggest to enhance usability. I've heard great things about their customer support too.
Cons
While there's nothing majorly wrong, a few tweaks could be beneficial. More templates for X-rays and IO photos would be useful. Also, in the probing chart, when adjustments are made during a perio exam, it should save as a new date at the end of the day.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sara
Hospital & Health Care, 1-10 employees
Less than a year
January 2024
Akituone team is excellent
Akituone team is excellent
Pros
So far, the sales, service, and support have been excellent! The system is intuitive, and they regularly incorporate user feedback to make improvements.
Cons
No issues so far! I've been satisfied using the software, mainly for basic billing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Colette
Health, Wellness and Fitness, 1-10 employees
Less than a year
January 2024
Akitu One Review
Akitu One Review
Pros
It's modern, minimalistic, and effortless to navigate. Akitu One is continuously improving, and its cloud-based nature is incredibly beneficial.
Cons
I've been a bit confused about who to contact for support. I've had trouble reaching support and resolving issues promptly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kim
Hospital & Health Care, 1-10 employees
Less than a year
December 2023
Dental Hygiene
Dental Hygiene
Pros
This software is user-friendly, and it seamlessly imports information together.
Cons
They could use more pre-made forms; the current selection is not quite enough.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
janeen
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
December 2023
The best software we have found!
The best software we have found!
Pros
The ease of use, prompt support, reasonable cost, and regular software upgrades are impressive. They're responsive to feedback, swiftly implementing changes to enhance client experience.
Cons
There's nothing to complain about really, Akitu ticks all the boxes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arleah
Health, Wellness and Fitness, 1-10 employees
Less than a year
December 2023
So Glad we switched to Akitu
So Glad we switched to Akitu
Pros
It's easy to use, packed with features, and competitively priced. I'm amazed by the constant addition of useful functionalities.
Cons
I was initially concerned about Akitu being a small company, but it turned out not to be an issue at all.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kaveh
Health, Wellness and Fitness, 11-50 employees
More than a year
December 2023
Amazing dental software
Amazing dental software
Pros
Learning and using the software is a simple process that our entire staff finds enjoyable and efficient, making the training of new team members exceptionally smooth and hassle-free.
Cons
I'm really pleased with the features so far, though we consistently give feedback and the support team helps us improve.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nibras
Health, Wellness and Fitness, 1-10 employees
More than a year
December 2023
Number One
Number One
Pros
The training was outstanding. It felt like they genuinely care about our business and people. The support deserves 5 stars for their professionalism, kindness, and patience in resolving issues promptly.
Cons
Regarding charting, I'm not fond of the images used to represent full upper or partial dentures. I'd prefer more comprehensive charting for AAP periodontal stages and tissue conditions. As a hygienist, I feel this area could be more detailed. It would be great to annotate the odontograms for a clearer depiction, such as showing larger decay areas beyond just a simple dot.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MARISA
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
December 2023
Excellent program and customer service
Excellent program and customer service
Pros
The customer service is excellent, always available to help and answer questions. The program itself is easy to learn, and the Akitu team consistently updates it with new features for improvement.
Cons
There are some minor features and algorithms that could be improved to enhance usability. However, these issues are minor, and the support team always addresses them promptly when raised. This once again reflects the great customer service I've experienced.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelly
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
December 2023
Akitu One was the best choice for my new Independent Dental Hygiene clinic
Akitu One was the best choice for my new Independent Dental Hygiene clinic
Pros
Being cloud-based allows me to access the software from anywhere. It's very easy to use and learn, with modern, professional graphics. Creating personalized clinical notes templates is easy, and their customer support is quick to respond.
Cons
Moving through the perio chart tooth by tooth is slow because each tooth needs to be clicked with the mouse. For example, adding BOP after taking probing measurements requires multiple clicks. Written support material for reference on my own would be helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Paulette
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
March 2023
Meghan
Meghan
Pros
The features are simple and the two-way text communication with clients is very user-friendly.
Cons
Re-making a missed appointment from the broken appointment lists is cumbersome.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Meghan
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
March 2023
Dental Software Review
Dental Software Review
Pros
As someone starting a dental hygiene business, transitioning to Akitu One was surprisingly easy. From patient profiles to billing, everything is clear and straightforward. Any issues are quickly resolved by their excellent customer service.
Cons
Not having preset Dental History and Medical History forms available for a quick start to the program is a drawback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nancy
Medical Practice, 1-10 employees
Less than 6 months
February 2023
User Friendly
User Friendly
Pros
It's super easy to use, user-friendly, and has a modern interface.
Cons
I think the imaging could benefit from some upgrades, such as the ability to expose X-rays without resetting each time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
adriann
Hospital & Health Care, 1-10 employees
Less than a year
February 2023
Akitu 1 Dental software
Akitu 1 Dental software
Pros
While the software is highly accessible for learning, there are instances where certain functionalities necessitate a slightly more extensive interaction, adding a bit more interaction in the process.
Cons
It's not compatible with my X-ray software system, so I can't bridge them.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Sonbul
Hospital & Health Care, 1-10 employees
Less than a year
February 2023
Best Customer Support
Best Customer Support
Pros
The software is extremely user-friendly and modern. I love its look. The customer support is prompt, thorough, and exceptionally kind.
Cons
I am still in the process of integrating my camera and X-ray software, but I hope to complete it soon.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Jackie
Hospital & Health Care, 1-10 employees
Less than 6 months
February 2023
Best decision about software yet
Best decision about software yet
Pros
Switching to Akitu was a no-brainer for us, given its cloud-based platform and Ontario development. The process was simple, and the training helped us become experts quickly. They're always responsive to our requests, making it work seamlessly for our clinic.
Cons
Once I got over the learning curve, I have not encountered anything that I can't manage in our clinics.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
February 2023
Brilliant Easy to use Software
Brilliant Easy to use Software
Pros
The customer service is outstanding, and Akitu One is designed based on user needs. It's incredibly easy to use, with every feature thoughtfully created. Brilliant work!
Cons
Honestly, there's nothing to dislike about this software. If there's ever a suggestion for improvement, the team is always willing to adapt and enhance functionalities to make charting and administration seamless.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Michelle
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
February 2023
Happy User
Happy User
Pros
It's easy to use and visually appealing. Minimal training is required for our support staff.
Cons
There are many features that still need improvement, but in the short time I've been using it, many of those concerns have been quickly addressed.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Chantal
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2023
AkituOne - So happy we made this change in our office
AkituOne - So happy we made this change in our office
Pros
We've been using Akitu One for less than 6 months, and it has transformed our financial system and invoicing process. The cloud-based system is a huge plus, and Akitu Intelligence has integrated seamlessly into our daily routine. The support from Akitu and their team has been exceptional from day one, with great customization based on our office needs.
Cons
The migration was stressful, as our office had used another software for over 20 years, resulting in numerous financial adjustments. This was not Akitu's fault, they provided a list of accounts needing attention and unlimited support during this transition. On the administrative side, dealing mostly with schedules and reports, I've noticed some limitations in rebooking broken appointments and booking based on planned treatments. While not major issues, I'm always looking to save time where possible. The support staff have been receptive to this feedback and are exploring ways to improve.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Medical Practice, 11-50 employees
Less than 6 months
October 2022
Best Canadian Software
Best Canadian Software
Pros
This software is one of the best for dental teams. It's easy to manage and learn. I love the cloud-based feature, which allows operation from anywhere.
Cons
The billing part is a bit tricky, you need to ensure accuracy since mistakes can't be changed once billed. It would be convenient for dental offices to have an option to adjust errors. The appointment part could use a small update.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hirak
Hospital & Health Care, 1-10 employees
Less than 6 months
October 2022
I'm very happy to have chosen Akitu One
I'm very happy to have chosen Akitu One
Pros
It's innovative and modern, with features like drag and drop. Being cloud-based ensures data security. Customer service and training have been accommodating and readily available. The finance section is well-organized, making billing adjustments easy.
Cons
Initially, there were some charting conditions I wanted to implement that were missing. However, the development team customized and added them for me by the time I started my subscription.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Farah
Hospital & Health Care, 1-10 employees
Less than a year
August 2022
Easy to use, Time Saving Software
Easy to use, Time Saving Software
Pros
The software was easy to learn, with features like instant messaging for seamless staff communication. The Akitu One Intelligence feature has been a huge time saver for billing. It's highly customizable to fit our clinic's needs.
Cons
The technical staff have been excellent in addressing feature development requests. We suggested some minor changes to existing features, and they were able to implement them to suit our clinic's needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alyssa
Medical Practice, 1-10 employees
Less than 6 months
March 2022