softwareFollowMyHealth EHR Software Reviews
17 Reviews
Overall Rating
3
17 Reviews
Rating Distribution
5
(3)
4
(5)
3
(2)
2
(3)
1
(4)
Satisfaction Score
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Overall Rating
3
17 Reviews
Rating Distribution
5
(3)
4
(5)
3
(2)
2
(3)
1
(4)
Satisfaction Score
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Filters
Specialty
Provider Size
Time Used
No support for end-users
No support for end-users
Pros
On paper it sounds very reasonable but they did not execute it right.
Cons
The system does not completely load on my browser. All the records do not appear and customer support is not helpful at all.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
4
Mark
Forte BTS, 100-499 employees
Jun 23, 2021
Website does not work
Website does not work
Pros
The tabs are organized well and doctors are able to communicate with patients now
Cons
The website has too many errors and the search tab does not work for me.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
Teri
St Joseph Health, 1000+ employees
Jun 17, 2021
Not very effective
Not very effective
Pros
I do not like it at all!
Cons
The website is a pain to use. You cannot look up healthcare providers in the vicinity even after specifying the location. The patient charts take too long to load.
Ease of use
4
Value for money
2
Customer Support
3
Functionality
2
Laura
Medical Practice, 1 employees
Jun 17, 2021
Easy to learn
Easy to learn
Pros
It has layman terminology and anyone can learn it immediately. The system allows patients to enter their own information such as allergies.
Cons
It takes time to update the results and medical reports on the portal.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Linda
Canvas Health, 500-999 employees
Jun 17, 2021
It is too old and outdated
It is too old and outdated
Pros
It has a fast login portal and looking up patient records is not difficult.
Cons
There is a long delay in the time a message is sent and received. Our patients never get their reminders on time.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
5
Brett
Bretts Healing Center, 1 employees
Jun 17, 2021
I don’t recommend it.
I don’t recommend it.
Pros
This has a lot of promising features conceptually, but the implementation is not at all at the same level.
Cons
Tech support is not reachable, the only form of support this system offers is a very limited database of knowledge. This is not at all user-friendly and we are mostly unable to establish connections with other healthcare providers. When invitation links are sent to patients, they do not work. Requires a better framework.
Ease of use
3
Value for money
4
Customer Support
4
Functionality
4
Cheryl
RadOnc, 1000+ employees
Apr 06, 2021
Life made easy.
Life made easy.
Pros
This software has made the task of scheduling an appointment super easy. Every time I visit a clinic, I do not have to worry about my lab or test results anymore, as they are promptly uploaded and updated on my portal.
Cons
I have not had a single bad experience with this software. It has made my life really easy with its user-friendly interface and amazing features.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Nicole
SDSM & Ortho Center, inC, 10-49 employees
Apr 05, 2021
FollowMyHealth
FollowMyHealth
Pros
This program is simple to use.
Cons
It can take additional time for certain things which causes frustration.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Linda
Canvas, 500-999 employees
Mar 10, 2021
Makes my work easier
Makes my work easier
Pros
It helps our work to be efficient and it is easy to use. Provides comprehensive information and also easy to access information.
Cons
Customer service was a bit lacking as I had issues logging into the website.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Derek
Valley Foot and Ankle Clinic, 2-9 employees
Mar 04, 2021
FollowMyHealth Review
FollowMyHealth Review
Pros
The software is easy to use and I can easily get what Im searching for real quick.
Cons
It takes a lot of time for a test result or an appointment to show up which causes irritation.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Linda
Financial Services, 500-999 employees
Feb 26, 2021
Not a great choice.
Not a great choice.
Pros
It is nice to look at.
Cons
It has a terrible lag, especially when communicating with patients that makes appointment scheduling a pain.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
3
Brett
Self-Employed, 1 employee employees
Sep 15, 2020
So easy to use.
So easy to use.
Pros
The software is so straightforward which is something I really appreciate.
Cons
Sometimes it takes a while for a test result or for the summary of an appointment to be made available which can get a little annoying.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Linda
Canvas, 501-1,000 employees employees
Sep 03, 2020
Flawed execution
Flawed execution
Pros
The concept of this system is something that I like but the execution is pretty much flawed.
Cons
The technology that they’ve used isn’t good. This application could be so much easy but they lack. I tried logging in once and forgot my password so I clicked on the “forgot password” option and it said that I’ll receive a security pin and then I can set a new password for it but the security pin was received after half an hour and by that time the security pin had already expired. Getting support directly isn’t easy.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Mark
Forte BTS, 201-500 employees employees
Jun 11, 2019
User
User
Pros
The system is user-friendly, and navigation is seamless. It is easy for me to request appointments and get a confirmation call from their office. The doctors are quick in uploading any lab test that I’ve had done.
Cons
Yet, there isn’t anything bad about it.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Nicole
SDSM & Ortho Center, inC, 11-50 employees employees
Oct 15, 2018
Good software
Good software
Pros
This system is great for basic healthcare and it saves a lot of time as patients don’t have to wait a lot for a phone call back. I love that patients have the option to email the providers as opposed to attempting to get somebody by telephone. It is excessively helpful when addresses come up and the workplace is shut, as you can email your inquiries and find a solution when the workplace opens. As a provider, it is ideal to have the option to email as opposed to trying to reach out to the patient by phone.
Cons
There are times when patient find it hard to log in.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Christine
Long Grove Psych Associates, 2-10 employees employees
Aug 14, 2018
Hard to use.
Hard to use.
Pros
It helps us see all our practice information in one place.
Cons
The design of this system is not visually appealing. Switching between screens is hard, the mobile application is not good, the system isn’t organized well, and seeing your lab reports is pretty difficult as well.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
2
Monica
Acupuncture with Monica, 1 employee employees
Apr 06, 2018
It works for us.
It works for us.
Pros
We were recommended to use FollowMyHealth. It is easy to send out invites to the patient that are under the age 18 or are adults.
Cons
Each upgrade removes all our previous practice information that we’ve saved. We always have to go and uncheck things that we do not require to be seen after every upgrade.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Shae Lynn
ABC Pediatrics of Asheville, 11-50 employees employees
Feb 12, 2018
Filters
No support for end-users
No support for end-users
Pros
On paper it sounds very reasonable but they did not execute it right.
Cons
The system does not completely load on my browser. All the records do not appear and customer support is not helpful at all.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
4
Mark
Forte BTS, 100-499 employees
Jun 23, 2021
Website does not work
Website does not work
Pros
The tabs are organized well and doctors are able to communicate with patients now
Cons
The website has too many errors and the search tab does not work for me.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
Teri
St Joseph Health, 1000+ employees
Jun 17, 2021
Not very effective
Not very effective
Pros
I do not like it at all!
Cons
The website is a pain to use. You cannot look up healthcare providers in the vicinity even after specifying the location. The patient charts take too long to load.
Ease of use
4
Value for money
2
Customer Support
3
Functionality
2
Laura
Medical Practice, 1 employees
Jun 17, 2021
Easy to learn
Easy to learn
Pros
It has layman terminology and anyone can learn it immediately. The system allows patients to enter their own information such as allergies.
Cons
It takes time to update the results and medical reports on the portal.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Linda
Canvas Health, 500-999 employees
Jun 17, 2021
It is too old and outdated
It is too old and outdated
Pros
It has a fast login portal and looking up patient records is not difficult.
Cons
There is a long delay in the time a message is sent and received. Our patients never get their reminders on time.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
5
Brett
Bretts Healing Center, 1 employees
Jun 17, 2021
I don’t recommend it.
I don’t recommend it.
Pros
This has a lot of promising features conceptually, but the implementation is not at all at the same level.
Cons
Tech support is not reachable, the only form of support this system offers is a very limited database of knowledge. This is not at all user-friendly and we are mostly unable to establish connections with other healthcare providers. When invitation links are sent to patients, they do not work. Requires a better framework.
Ease of use
3
Value for money
4
Customer Support
4
Functionality
4
Cheryl
RadOnc, 1000+ employees
Apr 06, 2021
Life made easy.
Life made easy.
Pros
This software has made the task of scheduling an appointment super easy. Every time I visit a clinic, I do not have to worry about my lab or test results anymore, as they are promptly uploaded and updated on my portal.
Cons
I have not had a single bad experience with this software. It has made my life really easy with its user-friendly interface and amazing features.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Nicole
SDSM & Ortho Center, inC, 10-49 employees
Apr 05, 2021
FollowMyHealth
FollowMyHealth
Pros
This program is simple to use.
Cons
It can take additional time for certain things which causes frustration.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Linda
Canvas, 500-999 employees
Mar 10, 2021
Makes my work easier
Makes my work easier
Pros
It helps our work to be efficient and it is easy to use. Provides comprehensive information and also easy to access information.
Cons
Customer service was a bit lacking as I had issues logging into the website.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Derek
Valley Foot and Ankle Clinic, 2-9 employees
Mar 04, 2021
FollowMyHealth Review
FollowMyHealth Review
Pros
The software is easy to use and I can easily get what Im searching for real quick.
Cons
It takes a lot of time for a test result or an appointment to show up which causes irritation.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Linda
Financial Services, 500-999 employees
Feb 26, 2021
Not a great choice.
Not a great choice.
Pros
It is nice to look at.
Cons
It has a terrible lag, especially when communicating with patients that makes appointment scheduling a pain.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
3
Brett
Self-Employed, 1 employee employees
Sep 15, 2020
So easy to use.
So easy to use.
Pros
The software is so straightforward which is something I really appreciate.
Cons
Sometimes it takes a while for a test result or for the summary of an appointment to be made available which can get a little annoying.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Linda
Canvas, 501-1,000 employees employees
Sep 03, 2020
Flawed execution
Flawed execution
Pros
The concept of this system is something that I like but the execution is pretty much flawed.
Cons
The technology that they’ve used isn’t good. This application could be so much easy but they lack. I tried logging in once and forgot my password so I clicked on the “forgot password” option and it said that I’ll receive a security pin and then I can set a new password for it but the security pin was received after half an hour and by that time the security pin had already expired. Getting support directly isn’t easy.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Mark
Forte BTS, 201-500 employees employees
Jun 11, 2019
User
User
Pros
The system is user-friendly, and navigation is seamless. It is easy for me to request appointments and get a confirmation call from their office. The doctors are quick in uploading any lab test that I’ve had done.
Cons
Yet, there isn’t anything bad about it.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Nicole
SDSM & Ortho Center, inC, 11-50 employees employees
Oct 15, 2018
Good software
Good software
Pros
This system is great for basic healthcare and it saves a lot of time as patients don’t have to wait a lot for a phone call back. I love that patients have the option to email the providers as opposed to attempting to get somebody by telephone. It is excessively helpful when addresses come up and the workplace is shut, as you can email your inquiries and find a solution when the workplace opens. As a provider, it is ideal to have the option to email as opposed to trying to reach out to the patient by phone.
Cons
There are times when patient find it hard to log in.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Christine
Long Grove Psych Associates, 2-10 employees employees
Aug 14, 2018
Hard to use.
Hard to use.
Pros
It helps us see all our practice information in one place.
Cons
The design of this system is not visually appealing. Switching between screens is hard, the mobile application is not good, the system isn’t organized well, and seeing your lab reports is pretty difficult as well.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
2
Monica
Acupuncture with Monica, 1 employee employees
Apr 06, 2018
It works for us.
It works for us.
Pros
We were recommended to use FollowMyHealth. It is easy to send out invites to the patient that are under the age 18 or are adults.
Cons
Each upgrade removes all our previous practice information that we’ve saved. We always have to go and uncheck things that we do not require to be seen after every upgrade.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Shae Lynn
ABC Pediatrics of Asheville, 11-50 employees employees
Feb 12, 2018