...

Pros

  • Intuitive patient portal interface

  • Streamlines patient communications

  • Easy access to medical records

Cons

  • Limited app functionality reported

  • Occasional data syncing issues

  • Customer support can be slow

Total 30 reviews

2.5

All reviews are from verified customers

Rating Distribution

5

Stars

17%

4

Stars

20%

3

Stars

7%

2

Stars

10%

1

Stars

47%

Satisfaction score

Ease of use

5

Value for money

5

Customer Support

5

Functionality

5

JH

James Hall

Semantica LLC, 11-50 employees

More than a year

1.0
November 2025

OMG

Pros

Absolutely nothing.

Cons

Quite possibly the worst healthcare portal ever created

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

J

J

Health, 51-100 employees

Less than a year

1.0
September 2025

BROKEN functionality - Horrible

Pros

NOTHING

Cons

Constant login/database issues for patients. Can't update profile, can't download or view results and records. Basically can't do anything. What is the point of this? My chart is so far superior and linked to multiple caregivers, but this piece of crap doesn't do a thing.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

A

Anonymous

Not Specified, 500+ employees

Less than 6 months

5.0
October 2023

Follow My Health-Real time record reviews!

Pros

The best feature of FollowMyHealth is the real-time access to test results. I no longer have to wait for a phone call because I can just log in and check my work. If something is not in the normal range, the abnormal test is flagged and explained which is great. Overall I love being able to see my health records using this app. It is simply fantastic!

Cons

I cannot think of anything negative to say about Veradigm Follow my Health! It is truly a game changer. Even someone with beginner level tech skills would find this application easy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kristin

Hospital & Health Care, 51-100 employees

More than a year

4.0
July 2023

Patient Portal at Your Fingertips!

Pros

This patient portal is easy to navigate and offers many features that patients need to access at home 24/7. There is also an app which makes it easy for us to access the portal from home or on the go.

Cons

Sharing a multi page document with a provider via the portal can be a bit challenging for patients.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

K

Kim

Hospital & Health Care, 51-100 employees

More than a year

5.0
March 2023

Health info at your fingertips

Pros

I really like how easy it is to review information and communicate with others using this platform. As it allows me to input multiple doctors from different practices and communicate easily if needed. It helps show trends in vitals and is well organized.

Cons

At the moment, I do not have any cons to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lynn

Medical Practice, 11-50 employees

More than a year

1.0
March 2023

Message Delivery Failure

Pros

There is nothing good about this software! You cannot connect with your healthcare team which is the worst.

Cons

My messages to my healthcare provider never go through and I keep getting (Message Delivery Failure). I always end up calling and leaving a message. I suggested they ditch this program and get something more reliable.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

S

Susam

Medical Practice, 1-10 employees

Less than a year

1.0
December 2022

Selling your info to every insurance and pharmacy co

Pros

I hate how intrusive and non intuitive this software is.

Cons

I get calls and mail that seem like medical referrals but turn out to be sales efforts. It is an invasion of privacy and probably a HIPAA violation.

Rating Distribution

Ease of use

1

Value for money

2

Customer Support

2

Functionality

1

R

Robert

Medical Practice, 1-10 employees

Less than a year

1.0
September 2022

Can NEVER sign in!!!

Pros

There is nothing I like! I cannot connect with my doctor anymore. Old information shows up on my Chromebook and updated info appears on my phone whenever it decides to work properly.

Cons

Even though I know my username and sign-in info, it never accepts my entries. I even tried to change my info but it still does not work.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

E

erin

Medical Practice, 1-10 employees

Less than 6 months

1.0
July 2022

No option to make an appoiment

Pros

Why do I have to write anything here at all? There is nothing good about it as per me.

Cons

There is no option on the website to make an appointment with a doctor.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

2

M

Mark

Forte BTS, 100-499 employees

2.0
June 2021

No support for end-users

Pros

On paper it sounds very reasonable but they did not execute it right.

Cons

The system does not completely load on my browser. All the records do not appear and customer support is not helpful at all.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

4

T

Teri

St Joseph Health, 1000+ employees

3.0
June 2021

Website does not work

Pros

The tabs are organized well and doctors are able to communicate with patients now

Cons

The website has too many errors and the search tab does not work for me.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

8

L

Laura

Medical Practice, 1 employees

1.0
June 2021

Not very effective

Pros

I do not like it at all!

Cons

The website is a pain to use. You cannot look up healthcare providers in the vicinity even after specifying the location. The patient charts take too long to load.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

3

Functionality

2

L

Linda

Canvas Health, 500-999 employees

5.0
June 2021

Easy to learn

Pros

It has layman terminology and anyone can learn it immediately. The system allows patients to enter their own information such as allergies.

Cons

It takes time to update the results and medical reports on the portal.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

B

Brett

Bretts Healing Center, 1 employees

2.0
June 2021

It is too old and outdated

Pros

It has a fast login portal and looking up patient records is not difficult.

Cons

There is a long delay in the time a message is sent and received. Our patients never get their reminders on time.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

6

Functionality

5

C

Cheryl

RadOnc, 1000+ employees

1.0
April 2021

I don’t recommend it.

Pros

This has a lot of promising features conceptually, but the implementation is not at all at the same level.

Cons

Tech support is not reachable, the only form of support this system offers is a very limited database of knowledge. This is not at all user-friendly and we are mostly unable to establish connections with other healthcare providers. When invitation links are sent to patients, they do not work. Requires a better framework.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

4

Functionality

4

N

Nicole

SDSM and Ortho Center, inC, 11-50 employees

5.0
April 2021

Life made easy.

Pros

This software has made the task of scheduling an appointment super easy. Every time I visit a clinic, I do not have to worry about my lab or test results anymore, as they are promptly uploaded and updated on my portal.

Cons

I have not had a single bad experience with this software. It has made my life really easy with its user-friendly interface and amazing features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

L

Linda

Canvas, 500-999 employees

3.0
March 2021

FollowMyHealth

Pros

This program is simple to use.

Cons

It can take additional time for certain things which causes frustration.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

6

D

Derek

Valley Foot and Ankle Clinic, 2-9 employees

4.0
March 2021

Makes my work easier

Pros

It helps our work to be efficient and it is easy to use. Provides comprehensive information and also easy to access information.

Cons

Customer service was a bit lacking as I had issues logging into the website.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

L

Linda

Financial Services, 500-999 employees

4.0
February 2021

FollowMyHealth Review

Pros

The software is easy to use and I can easily get what Im searching for real quick.

Cons

It takes a lot of time for a test result or an appointment to show up which causes irritation.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

9

B

Brett

Self-Employed, 1-10 employees

1.0
September 2020

Not a great choice.

Pros

It is nice to look at.

Cons

It has a terrible lag, especially when communicating with patients that makes appointment scheduling a pain.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

2

Functionality

3

L

Linda

Canvas, 500+ employees

4.0
September 2020

So easy to use.

Pros

The software is so straightforward which is something I really appreciate.

Cons

Sometimes it takes a while for a test result or for the summary of an appointment to be made available which can get a little annoying.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

7

M

Mark

Forte BTS, 101-500 employees

2.0
June 2019

Flawed execution

Pros

The concept of this system is something that I like but the execution is pretty much flawed.

Cons

The technology that they’ve used isn’t good. This application could be so much easy but they lack. I tried logging in once and forgot my password so I clicked on the “forgot password” option and it said that I’ll receive a security pin and then I can set a new password for it but the security pin was received after half an hour and by that time the security pin had already expired. Getting support directly isn’t easy.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6

N

Nicole

SDSM and Ortho Center, inC, 11-50 employees

5.0
October 2018

User

Pros

The system is user-friendly, and navigation is seamless. It is easy for me to request appointments and get a confirmation call from their office. The doctors are quick in uploading any lab test that I’ve had done.

Cons

Yet, there isn’t anything bad about it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

C

Christine

Long Grove Psych Associates, 1-10 employees

4.0
August 2018

Good software

Pros

This system is great for basic healthcare and it saves a lot of time as patients don’t have to wait a lot for a phone call back. I love that patients have the option to email the providers as opposed to attempting to get somebody by telephone. It is excessively helpful when addresses come up and the workplace is shut, as you can email your inquiries and find a solution when the workplace opens. As a provider, it is ideal to have the option to email as opposed to trying to reach out to the patient by phone.

Cons

There are times when patient find it hard to log in.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

9

D

Don

Medical Practice, 1-10 employees

Less than a year

1.0
May 2018

Great Idea but Poor Execution

Pros

It could potentially be a useful communication tool between patients and healthcare providers but it seriously lacks functionality and is difficult to navigate.

Cons

I find a major flaw in how data gets updated or rather, does not get updated. I manage records for several patients and really want to like this system but the data is so outdated and incomplete that its useless (e.g., previous conditions resolved years ago still show as active). The disconnect might be with the providers failing to send updated records which likely speaks to the difficulty of using the system. Also chrome does not seem to be well-supported and even in other browsers, pop-up overlays frequently fail to load. The overall software design lacks intuitiveness and organization.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

3

M

Monica

Acupuncture with Monica, 1-10 employees

1.0
April 2018

Hard to use.

Pros

It helps us see all our practice information in one place.

Cons

The design of this system is not visually appealing. Switching between screens is hard, the mobile application is not good, the system isn’t organized well, and seeing your lab reports is pretty difficult as well.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

3

Functionality

2

E

Esther

Medical Practice, 1-10 employees

Less than 6 months

1.0
April 2018

Does Not Work Properly

Pros

There is not anything good to write about. I was hoping there would be. I just wish I had not put my money here.

Cons

I cannot connect to any of my healthcare providers. It just keeps spinning and never takes me to the page.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

SL

Shae Lynn

ABC Pediatrics of Asheville, 11-50 employees

4.0
February 2018

It works for us.

Pros

We were recommended to use FollowMyHealth. It is easy to send out invites to the patient that are under the age 18 or are adults.

Cons

Each upgrade removes all our previous practice information that we’ve saved. We always have to go and uncheck things that we do not require to be seen after every upgrade.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

K

Kevin

Medical Practice, 1-10 employees

Less than 6 months

1.0
February 2018

Meaningless Use

Pros

This software is completely useless and does not allow patients to download and access their own records.

Cons

Everything about this system is problematic. It does not work, does not allow me to download my records and the profile is incomplete with no help to guide you through usage. Its not flexible at all.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

K

Kelly

Medical Practice, 500+ employees

Less than 6 months

1.0
October 2017

The site does not work, does not recognize my physcian's office, no technical support phone number.

Pros

Theres nothing I like at this point. If it doesn't work how can I tell you what I like about it? Its nonfunctional.

Cons

The software is not user friendly. Also it does not connect with my physicians office, and they tell me its a network issue not theirs. They send me emails about my appointments with a -click here- link but despite having an account, there is nothing there. It is simply useless.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2