FollowMyHealth: Pricing, Free Demo & Features

Name: FollowMyHealth
Rating: 2.4 (32 reviews)

Last Updated Sep 17, 2026

Key Takeaways

Generated from the text of customer reviews

FollowMyHealth simplifies patient contact by combining encrypted texting, online scheduling, and virtual visits on a single mobile-first platform. While some consumers notice lengthier download times, many providers value its unified patient communication tools and self-service features. Recent updates include FollowMyHealth connectivity with the new Health Network Architecture, giving practices a real-time view of clinical, financial, and operational data.

Our Verdict

FollowMyHealth is a good fit for practices looking to expand patient access by combining encrypted messaging, online scheduling, and virtual visits. It helps practices reduce phone-based coordination and encourage patients to manage their care digitally. Since pricing is quote-based, the platform accommodates organizations with different operational requirements. We recommend it for practices wishing to provide care beyond in-person visits.

Overall Rating

Based on 32 users reviews

2.4

All Reviews

Rating Distribution

Positive

34%

Neutral

16%

Negative

50%

Starting Price

Custom

Product Snapshot

FollowMyHealth Specifications

Appointment Management/Scheduling
Lab Integrations
Patient Portal
Mobile App
Telemedicine
Billing And Invoicing
e-Prescriptions
Lab Integration
Claims Management
Customizable Forms

View All Specifications

What Is FollowMyHealth?

FollowMyHealth is a cloud-based patient engagement platform designed to assist healthcare practices communicate with patients prior to, during, and after visits. It includes a ‘Personal Health Record’ that allows individuals to examine their medical history, lab results, and documents, as well as features for booking appointments, requesting prescription refills, and paying bills. This helps practices reduce administrative workload, improve patient satisfaction, and achieve better health outcomes. FollowMyHealth integrates with electronic health records (EHRs), allowing practices to streamline communication while giving patients convenient access to their health information.

What Is FollowMyHealth Best For?

FollowMyHealth stands out for its ‘Telehealth’ features, which allow patients to communicate with clinicians virtually rather than only in person. This keeps practices competitive and accessible in the face of walk-in clinics and urgent care. It provides Email Visits, in which patients complete a questionnaire and the clinical team examines it to determine the next course of action, and Video Visits, in which medical professionals observe patients in real time via a computer, tablet, or smartphone while recording the visit in the EHR.

How Much Does FollowMyHealth Cost?

FollowMyHealth pricing is estimated to range between $150-$600/provider/month, according to industry benchmarks for similar patient engagement platforms. This range is intended for general budgeting purposes, as actual costs vary based on the number of providers and patient volume.

In addition, businesses should keep the following potential expenses in mind:

Implementation: $2,000–$20,000+, depending on organization size and workflow configuration
EHR And API Integrations: $2,000–$15,000+, based on the number of system integrations
Telehealth And Virtual Care Modules: $50–$300/provider/month, if purchased as an add-on
Digital Intake, And Electronic Forms: $100–$1,000/month, depending on feature requirements
Training And Onboarding: $1,000–$10,000, based on the number of users and training sessions
Premium Support: $2,000–$15,000+/year, depending on customization needs

Request a custom FollowMyHealth cost quote for your business.

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

FollowMyHealth Integrations

FollowMyHealth integrates with Voyce.

How Does FollowMyHealth Work?

Log in to FollowMyHealth to access patient engagement tools and connect with your care team through a single, mobile-first platform. Continue with the steps below to use its core features:

View current and previous medical history, examine test and lab results, and check documents and photos all in one location by accessing your Personal Health Record
Use the site to securely communicate your clinician and request medication renewals
To reduce paperwork and phone calls, view available appointment times and schedule, confirm, or manage visits online with automated reminders and mobile check-in
Pay bills online and grant family members who assist in managing your care access
Connect with a clinician through a Video Visit for a real-time consultation via smartphone, tablet, or computer, with the visit documented immediately in the EHR
Begin an Email Visit by completing a secure questionnaire, which the clinical team will examine to decide future actions
Request medical interpretation support, with access to services covering more than 240 spoken languages and American Sign Language
Track your care history and stay connected before, during, and after visits through post-care summaries and satisfaction surveys

Book a free FollowMyHealth demo to see its features and offerings in action.

Who Is FollowMyHealth For?

FollowMyHealth software serves a wide range of healthcare industries and sectors, including:

Physician practices and medical offices
Health systems and hospitals
Pharmacies
Specialty clinics

FollowMyHealth Use Cases

Based on our analysis of FollowMyHealth features and the position of its product, we found common scenarios in which healthcare institutions use the platform for patient communication, virtual care delivery, and care coordination:

Hospitals Coordinating Patient Communication Across Large Care Teams

Large hospital systems frequently struggle to keep patients connected to the right information when they transition between departments, specialists, and follow-up treatment. Without a centralized system, patients may miss test results, appointment updates, or billing alerts, resulting in confusion and more calls to front-desk staff. FollowMyHealth solves this with a Personal Health Record that allows patients to view lab results, medical history, and communicate securely with their care team. This integrated access lightens the administrative burden on hospital staff while providing patients with a consistent means to keep informed over complex, multi-departmental care journeys.

Physician Practices Struggling To Extend Access Beyond In-Person Visits

Physician practices sometimes have schedule constraints that limit how soon patients may be seen, particularly when patients can only get care during normal office visits. This can push patients toward urgent care or retail clinics for issues that could be handled remotely. FollowMyHealth's Telehealth capabilities address this by providing Video Visits for real-time consultations and Email Visits for non-urgent concerns, which are handled via a secure questionnaire. Both types of visits are logged immediately in the EHR, allowing practices to increase access to care without adding to their in-person appointment schedule.

Pharmacies Managing High Volumes Of Refill Requests And Patient Check-Ins

Refill requests and routine patient queries frequently pile up, through phone calls, in pharmacies with steady prescription business, causing bottlenecks at the counter and slowing down service for walk-in consumers. FollowMyHealth's Mobile Patient Experience capabilities enable patients to manage medication renewals and communicate directly with their care team without the need to call in. Paired with appointment reminders and mobile check-in, this moves routine interactions away from phone lines, allowing pharmacy personnel to focus on in-person service while patients receive faster responses to typical requests.

Specialty Clinics Supporting Patients With Multi-Step Treatment Plans

Specialty clinics that handle complex or long-term treatment plans require consistent ways to track patient progress and keep care teams aligned between visits, which can be challenging when communication is limited to phone calls or in-person check-ins. FollowMyHealth facilitates this through secure messaging, post-care summaries, and satisfaction surveys that maintain a documented record of patient improvement over time. When combined with caregiver access options, specialized clinics provide an organized means to ensure continuity of care for patients with diseases that require ongoing monitoring and support from several doctors.

Is FollowMyHealth Right For You?

Are you looking for a comprehensive solution to strengthen patient engagement and access to care? FollowMyHealth provides a powerful platform to improve communication between patients and clinicians, expand care outside the exam room, and simplify day-to-day patient interactions.

The platform is designed to grow with your organization, accommodating growing patient volumes and expanding care delivery requirements. Additionally, FollowMyHealth prioritizes security through a compliance environment built on leading industry standards, including SOC 2 Type 2 reports, EHNAC accreditation, EPCS certifications, and ISO 9001:2015 reviews.

FollowMyHealth also connects to the national TEFCA network through a QHIN partnership, giving providers broader access to patient data, such as medical history and medication records, from across the country to support more informed care decisions.

Still not sure if FollowMyHealth is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.

FollowMyHealth Features

Personal Health Record

Patients receive a full-service solution that combines self-managed care with 24/7 access to their health information. Patients can see their current and previous medical histories, refill prescriptions, check lab and test results, and review papers and photographs all in one place. This feature includes secure texting with clinicians, appointment scheduling, online bill pay, and caregiver access designation, giving patients complete control over their treatment at all times.

See How It Works

Mobile Patient Experience

Mobile technology and text messaging enable healthcare institutions to communicate directly with patients, reducing the administrative overhead associated with phone calls, paper forms, and manual reminders. This includes appointment confirmations and reminders, waitlist management, mobile check-in, and online booking. When combined with post-care summaries, satisfaction surveys, and on-demand messaging, practices obtain a more complete picture of patient engagement, supported by reporting that that shows the real business impact of their strategy.

See How It Works

Telehealth

Virtual care options give practices a way to reach patients without adding pressure to in-person visit capacity, while also helping them compete with urgent care and retail clinics. Video Visits let providers hold real-time consultations by smartphone, tablet, or computer, with documentation flowing directly into the EHR. For non-urgent needs, Email Visits enable patients to complete a secure questionnaire, which the healthcare team examines before selecting future actions.

See How It Works

Pros And Cons of FollowMyHealth

A quick look at FollowMyHealth's strengths and weaknesses to
help you decide if it's the right fit

Pros

Enables physicians to upload test and lab results with minimal delay
Patients can book appointments remotely without needing to visit the office
Supports asynchronous e-visits, allowing clinicians to message patients outside real-time consultations

Cons

Some users have noted longer loading times
The mobile app can feel less intuitive than the desktop version

FollowMyHealth Reviews

Insights from real users on FollowMyHealth’s features,
performance, and overall experience.

Total 32 reviews

2.4

All reviews are from verified customers

Rating Distribution

Stars

16%

Stars

19%

Stars

50%

Share your experience

Anonymous

Family Practice Medicine, 1-10 employees

More than a year

1.0

July 2026

“WORST PORTAL EVER!!!”

Pros

THIS PORTAL IS THE GLITCHIEST MOST PREHISTORIC PLATFORM IVE HAD THE UNFORTUNATE DIS-PLEASURE OF USING. IT IS IN NO WAY USER FRIENDLY AND NEVER WORKS. DONT CALL CUSTOMER SERVICE BECAUSE THEY CANT ANSWER QUESTIONS & CONTINUE TO SEND YOU TO DIFFERENT NUMBERS OR DISCONNECTED LINES

Cons

EVERYTHING

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Natalie

General Practice, 1-10 employees

More than a year

1.0

June 2026

“HORRIBLE PLATFORM”

Pros

save your time money and frustration and go elsewhere! this is TRASH!!!!!

Cons

EVERYTHING THIS IS THIS CRAPPIEST

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

James Hall

General Practice, 11-50 employees

More than a year

1.0

November 2025

“OMG”

Pros

Absolutely nothing.

Cons

Quite possibly the worst healthcare portal ever created

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 32 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What other apps does FollowMyHealth integrate with?

The vendor offers integration with Voyce.

Who are the typical users of FollowMyHealth?

FollowMyHealth serves a wide range of users in the healthcare industry such as physician practices and medical offices, health systems and hospitals, pharmacies, and specialty clinics.

What language does FollowMyHealth support?

FollowMyHealth offers support in the English language.

Does FollowMyHealth have a mobile app?

Yes, FollowMyHealth offers a mobile app for both Android and iOS devices.

Does FollowMyHealth offer an API?

Yes, FollowMyHealth provides API access.

What types of pricing plans does FollowMyHealth offer?

FollowMyHealth price starts at approx. $150/provider/month based on the industry benchmarks for similar patient engagement platforms. Request a personalized FollowMyHealth cost now!

What level of support does FollowMyHealth offer?

The vendor offers support via phone.