FollowMyHealth

What Is FollowMyHealth?

FollowMyHealth is a cloud-based patient engagement platform designed to assist healthcare practices communicate with patients prior to, during, and after visits. It includes a ‘Personal Health Record’ that allows individuals to examine their medical history, lab results, and documents, as well as features for booking appointments, requesting prescription refills, and paying bills. This helps practices reduce administrative workload, improve patient satisfaction, and achieve better health outcomes. FollowMyHealth integrates with electronic health records (EHRs), allowing practices to streamline communication while giving patients convenient access to their health information.

What Is FollowMyHealth Best For?

FollowMyHealth stands out for its ‘Telehealth’ features, which allow patients to communicate with clinicians virtually rather than only in person. This keeps practices competitive and accessible in the face of walk-in clinics and urgent care. It provides Email Visits, in which patients complete a questionnaire and the clinical team examines it to determine the next course of action, and Video Visits, in which medical professionals observe patients in real time via a computer, tablet, or smartphone while recording the visit in the EHR.

How Much Does FollowMyHealth Cost?

FollowMyHealth pricing is estimated to range between $150-$600/provider/month, according to industry benchmarks for similar patient engagement platforms. This range is intended for general budgeting purposes, as actual costs vary based on the number of providers and patient volume.

In addition, businesses should keep the following potential expenses in mind:

• Implementation: $2,000–$20,000+, depending on organization size and workflow configuration
• EHR And API Integrations: $2,000–$15,000+, based on the number of system integrations
• Telehealth And Virtual Care Modules: $50–$300/provider/month, if purchased as an add-on
• Digital Intake, And Electronic Forms: $100–$1,000/month, depending on feature requirements
• Training And Onboarding: $1,000–$10,000, based on the number of users and training sessions
• Premium Support: $2,000–$15,000+/year, depending on customization needs

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

FollowMyHealth Integrations

FollowMyHealth integrates with Voyce.

How Does FollowMyHealth Work?

Log in to FollowMyHealth to access patient engagement tools and connect with your care team through a single, mobile-first platform. Continue with the steps below to use its core features:

• View current and previous medical history, examine test and lab results, and check documents and photos all in one location by accessing your Personal Health Record
• Use the site to securely communicate your clinician and request medication renewals
• To reduce paperwork and phone calls, view available appointment times and schedule, confirm, or manage visits online with automated reminders and mobile check-in
• Pay bills online and grant family members who assist in managing your care access
• Connect with a clinician through a Video Visit for a real-time consultation via smartphone, tablet, or computer, with the visit documented immediately in the EHR
• Begin an Email Visit by completing a secure questionnaire, which the clinical team will examine to decide future actions
• Request medical interpretation support, with access to services covering more than 240 spoken languages and American Sign Language
• Track your care history and stay connected before, during, and after visits through post-care summaries and satisfaction surveys

Who Is FollowMyHealth For?

FollowMyHealth software serves a wide range of healthcare industries and sectors, including:

• Physician practices and medical offices
• Health systems and hospitals
• Pharmacies
• Specialty clinics

FollowMyHealth Use Cases

Based on our analysis of FollowMyHealth features and the position of its product, we found common scenarios in which healthcare institutions use the platform for patient communication, virtual care delivery, and care coordination:

Hospitals Coordinating Patient Communication Across Large Care Teams

Large hospital systems frequently struggle to keep patients connected to the right information when they transition between departments, specialists, and follow-up treatment. Without a centralized system, patients may miss test results, appointment updates, or billing alerts, resulting in confusion and more calls to front-desk staff. FollowMyHealth solves this with a Personal Health Record that allows patients to view lab results, medical history, and communicate securely with their care team. This integrated access lightens the administrative burden on hospital staff while providing patients with a consistent means to keep informed over complex, multi-departmental care journeys.

Physician Practices Struggling To Extend Access Beyond In-Person Visits

Physician practices sometimes have schedule constraints that limit how soon patients may be seen, particularly when patients can only get care during normal office visits. This can push patients toward urgent care or retail clinics for issues that could be handled remotely. FollowMyHealth's Telehealth capabilities address this by providing Video Visits for real-time consultations and Email Visits for non-urgent concerns, which are handled via a secure questionnaire. Both types of visits are logged immediately in the EHR, allowing practices to increase access to care without adding to their in-person appointment schedule.

Pharmacies Managing High Volumes Of Refill Requests And Patient Check-Ins

Refill requests and routine patient queries frequently pile up, through phone calls, in pharmacies with steady prescription business, causing bottlenecks at the counter and slowing down service for walk-in consumers. FollowMyHealth's Mobile Patient Experience capabilities enable patients to manage medication renewals and communicate directly with their care team without the need to call in. Paired with appointment reminders and mobile check-in, this moves routine interactions away from phone lines, allowing pharmacy personnel to focus on in-person service while patients receive faster responses to typical requests.

Specialty Clinics Supporting Patients With Multi-Step Treatment Plans

Specialty clinics that handle complex or long-term treatment plans require consistent ways to track patient progress and keep care teams aligned between visits, which can be challenging when communication is limited to phone calls or in-person check-ins. FollowMyHealth facilitates this through secure messaging, post-care summaries, and satisfaction surveys that maintain a documented record of patient improvement over time. When combined with caregiver access options, specialized clinics provide an organized means to ensure continuity of care for patients with diseases that require ongoing monitoring and support from several doctors.

Is FollowMyHealth Right For You?

Are you looking for a comprehensive solution to strengthen patient engagement and access to care? FollowMyHealth provides a powerful platform to improve communication between patients and clinicians, expand care outside the exam room, and simplify day-to-day patient interactions.

The platform is designed to grow with your organization, accommodating growing patient volumes and expanding care delivery requirements. Additionally, FollowMyHealth prioritizes security through a compliance environment built on leading industry standards, including SOC 2 Type 2 reports, EHNAC accreditation, EPCS certifications, and ISO 9001:2015 reviews.

FollowMyHealth also connects to the national TEFCA network through a QHIN partnership, giving providers broader access to patient data, such as medical history and medication records, from across the country to support more informed care decisions.

Still not sure if FollowMyHealth is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.